Complaints

This profile includes complaints for LawnStarter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LawnStarter

  814 San Jacinto Blvd #200 Austin, TX 78701

• 

  LawnStarter

  402 W Broadway Ste 442 San Diego, CA 92101-3542

• 

  LawnStarter

  1001 E Montclair Rd Pensacola, FL 32505

• 

  LawnStarter

  1427 Junior Dr Dallas, TX 75208-2421

• 

  Lawnstarter

  Cleveland, OH 44126

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of February I scheduled to have a contractor come out to my house to aerate my lawns the very next day I canceled their service but a week later someone at their company came out and done my front yard I called to let them know that their service was canceled but they still charged me $251.14 and they refuse to give me back my money at they tried to say that there was no record of me canceling but I know there is a record they just refuse to reimburse me back what I paid them the contractor's name is lawn starter that true Green sent them to my address extremely upset that I got scammed by lawn starter

  Business Response

  Date: 06/12/2025

  Hi *******, 
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. We have issued you the requested refund of $251.14. You may received your check within 7-10 business days. 
  
  Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered?
  
  We will sit tight and wait for your reply.  Thank you!

  Respectfully,
  The LawnStarter

  Customer Answer

  Date: 06/25/2025

  Complaint: 23436779
  
  I am rejecting this response because:
  
  Regards,
  
  ******* ******** lawn starter still refuses to refund me the $251.14 even after I sign a contract with them as the better Business bureau request it they said they would send me a check within 7 to 10 business days it's been now *************************************************************************************************** anything

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never did the job despite telling me they were going to. They lie and as a combat veteran I can't abide by a business that lies. They don't care about me who was a client so this business and trust me I'll tell all veterans I know will never be used by vets again because liars aren't what we like. Two days y'all promised to send your guy two days I waited. If y'all enjoy ***** to customers and clients you can go to h*** Y'all owe me my grass cut but you don't care about anyone do y'all? The truth that woulda been nice eventually every veteran I know and the folks they know will black list your company because vets take care of each other and y'all don't take care of us so enjoy watching your piece of s*** company die because you treated a veteran like a**

  Business Response

  Date: 06/17/2025

  Hello ******,
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Shiena trieed calling you to your phone number **************, however, she's receiving an error "US01-LV". In line with this, she sent you a follow-up emails and text message, however, she did not received a response from you. As we discuss with ****** previously, we wanted to provide a one-time complimentary mow (free mow), however, we are just waiting for your response if this resolution is fine with you. 
  
  We'll be waiting for your reply. 
  
  Respectfully,
  The LawnStarter Team
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawnstarter is a fraudulent middleman service that claims to offer landscaping services. The company's website is non-functional, with many of the sections leading to a page that says the section is "under construction". The website takes your address, gives you a quote, takes your payment, and there isn't even a wrap-around contract. Then you start getting messages from the company that you can't view until you make an ************'s the critical part: Lawnstarter's terms of service, accessible only from a ****** search: admits they offer no consideration, but demand payment with no possible refund.They clearly do try to get local landscapers to come out and perform services, but whether anyone shows up or perform satisfactory services/damage your property would appear to be luck of the draw according to complaints.If you get duped by these fraudsters, focus on the actual company. They don't secure enforceable contracts, they admit they don't provide any consideration worthy of compensation, and take them to small claims court because the issue is too nebulous for most credit card issuers.I myself tried to utilize their service to my own peril, and will likely be forced to litigate this issue. They charged my card, having been explicitly told they did not have permission, after their customer ********************** agent argued with me about pictures showing the grass was only 7 and 1/4 inches long and that the contractor left yard waste all over, killed off tulips, and left missed spots all over the lawn.If you find yourself in my situation, remember they are a middleman and not the actual service provider. Middleman and out-of-state companies are subject to specific laws here in **, so check with your State for recourse.

  Business Response

  Date: 06/16/2025

  Hello *****,
  
  I hope you're doing well.
  
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve encountered.
  
  Weve been informed that our partnered Consultant from the ************************** has contacted you and is currently working on your concern. Please know that were committed to resolving this issue and truly appreciate the opportunity to make things right.
  
  Thank you again for your patience and understanding.
  
  Warm regards,
  The LawnStarter Team

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent billing from a company I have Never had a contract or agreement with for pretend work never performed. I have cameras that prove they have NEVER performed any work at my property Ever in life.

  Business Response

  Date: 06/04/2025

  Hello *******,
  
  I hope this message finds you well.
  
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  
  Our partnered team Consultant (**************************) advised us that they called you and resolved your issue. Could you please confirm if the issue has been resolved to your satisfaction?
  
  Looking forward to your reply.
  
  Warm regards,
  LawnStarter 
  
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They say that they are helping to grow your business but if you messaged a customer and they want to pay you directly they fine you 5000 for solicitation. Then let customer lie about the last time the yards were service and refuse to give all providers a trip fee if the trip is an empty trip

  Business Response

  Date: 06/15/2025

  Hi Devon,

  Thank you for your message. I understand your concerns regarding Lawnstarters approach. It does seem like their practices may limit providers opportunities to grow independently and generate income outside their platform. Ideally, these platforms should support and build up the businesses they work with, rather than restrict their growth.

  I will reach out to them and see what we can do regarding this and what resolution we can come up with. I will get back to you as soon as we hear from them. 

  If youd like, we can continue discussing this further here via email.

  Best regards,

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used this company in the past is for lawn cutting.We needed sprinkler repair in the front of our building and off to the side. We were quoted a price of two hundred and seventy seven dollars to fix the issue. A subcontract or came out looked at the area to be repaired and proceeded to send us a different quote of twelve hundred dollars. After telling them that we could not afford that they dropped the price 27 hundred dollars. Unfortunately again we did not have the finance for that and they agreed on the original amount. They came out on a Friday morning, made repairs.And at the end of the day said they had to go to ********** to get more sprinkler head. They never shut up the next day as promised. After calling to complain about the service.Three days later he came out again did more repairs. One starter contacted me saying that everything has been completed. They had asked me to sign off on it. I told them.I will check tomorrow morning.When the cycle for the sprinkler system comes on the sprinkler system came on that morning at six ******* and it was a huge lake in the front. I called the company again this time. They said well, it's my problem, they did what they had to do. I'm seeking the full refund of three hundred and thirty one dollars as I do not want any of the subcontractors on my property from this shady company called lawn starter.

  Business Response

  Date: 06/15/2025

  Hi *******,
  
  My  name is Cess and I have been trying to get in touch regarding your recent unresolved service issue.
  
  To start, Id appreciate it if you could share a bit more about what happened. If its easier, Im happy to give you a quick calljust let me know a good time. Or, if you prefer, we can continue the conversation right here via email.
  
  My goal is to find a solution and hopefully restore your confidence in our service. Thanks again for your timeIm looking forward to hearing from you.
  
  Warm regards,
  Cess

  Customer Answer

  Date: 06/15/2025

  Complaint: 23404899
  
  I am rejecting this response because:
  
  Regards,
  
  ******* **********

  We have used this company in the past is for lawn cutting. We needed sprinkler repair in the front of our building and off to the side. We were quoted a price of two hundred and seventy seven dollars to fix the issue. A subcontract or came out looked at the area to be repaired and proceeded to send us a different quote of twelve hundred dollars. After telling them that we could not afford that they dropped the price 27 hundred dollars. Unfortunately again we did not have the finance for that and they agreed on the original amount. They came out on a Friday morning, made repairs. And at the end of the day said they had to go to ********** to get more sprinkler head. They never shut up the next day as promised. After calling to complain about the service.Three days later he came out again did more repairs. One starter contacted me saying that everything has been completed. They had asked me to sign off on it. I told them.I will check tomorrow morning.When the cycle for the sprinkler system comes on the sprinkler system came on that morning at six ******* and it was a huge lake in the front. I called the company again this time. They said well, it's my problem, they did what they had to do. I'm seeking the full refund of three hundred and thirty one dollars as I do not want any of the subcontractors on my property from this shady company called lawn starter.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent a lawn service to my home without me requesting or authorization. They said they cancelled my account and it was an error on their part but I continue to get weekly harassing emails from them demanding payment. I literally showed up to my home and after work and found out some random guy showed up, cut my grass and now lawnstarter is wanting payment. Terrible company and customer experience.

  Business Response

  Date: 06/10/2025

  Hello ******, 
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Your phone number has been added to Do Not Call List, and reversed the pending bill for $53.99. Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered?
  
  We will sit tight and wait for your reply.  Thank you!
  

  
  Respectfully,
  The Lawn Starter

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for mowing and trimming services and received a notification on my assigned day stating that my grass had been cut. However, when I returned from a work trip three days later, I found that my lawn had not been touched. I attempted to communicate through the ** app but received no response. I then called the ***** number and left a message, only to be told by an automated recording to call back during working hours. When I did call back to resolve the issue, I was unexpectedly informed that I was outside of the dispute window. I had assumed the company would take responsibility and simply send someone out to perform the service I paid for. Instead, I was told that if I still wanted my grass cut, I would have to pay more because I no longer qualified for the discount associated with the first cut. Frustrated, I decided to cancel my account. Even during the cancellation process, the company didnt refund the charge for the initial service, despite the fact that they sent me a photo of a yard they supposedly serviced and it wasnt even my property. I am extremely disappointed in the lack of accountability, poor customer **********************, and unwillingness to resolve what should have been a simple issue.

  Business Response

  Date: 06/12/2025

  Hello ******,
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Your free mow is scheduled on June 16 - June 17. We are also waiting for your signature for the refund request of $22.71. You can provide your signature here: *****************************************************************************************;
  
  Can you please let us know if Shiena was able to resolve the issue? Are you satisfied with the resolution she offered?

  We will sit tight and wait for your reply. Thank you. 
   
  
  Respectfully,
  The LawnStarter

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up with this company for an account they had their legal team send me a threatening letter for no reason. I am requesting they cease all communications with me going forward and remove my information that they using without my permission.

  Business Response

  Date: 06/12/2025

  Hello ******,
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. We have added your phone number to the Do Not Call List. Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered?
  
  We will sit tight and wait for your reply.  Thank you!
  
  Respectfully,
  The Lawn Love 
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LawnStarter contracted a company out to do mowing at my home and when they left there was a broken door. Please note, Austin with First Choice Lawn and Landscape mowed the grass on that day but never alerted anyone that a rock hit the glass causing damage. I did reach out to LawnStarter immediately with photos of the damage seeking resolution. After a few days, I was offered $200 for the repairs which was grossly low. I then moved forward with asking since LawnStarter does this type of service, they should be able to arrange a repair with a vendor to address this issue and cover the costs. A few days went by and I received another message from Lawnstarter stating they could not get a vendor but would now offer $400 for me to repair the items but I needed to sign a waiver within 48 hours from 5.28 or offer was off the table. Please note, since this is a double pane glass that does not cover. Since we now have to find a vendor to come out and quote the work we are not signing anything to release liability. I also had one quote based on the picture state it was over $650 easily due to glass ************ this point, I would like for Lawnstarter to work with the vendor we choose and and pay for the repairs with vendor.Austin at First Choice Lawn and Landscape honestly should be covering this under his insurance, since he is the confirmed vendor who did the work. I need resolution ASAP

  Business Response

  Date: 06/06/2025

  Hello ******,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partner consultants from **************************, ******, handled your concern. Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered? 
  
  We will sit tight and wait for your reply.  Thank you!
  
  Respectfully, 
  The LawnStarter