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Business Profile

Lawn Care

LawnStarter

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for LawnStarter's headquarters and its corporate-owned locations. To view all corporate locations, see

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LawnStarter has 15 locations, listed below.

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    Customer Complaints Summary

    • 276 total complaints in the last 3 years.
    • 115 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a lawn treatment service with the LawnStarter company. The first scheduled date they provided to me is Jul 9 (screenshot evidence). I called the customer support and an agent told me that they have a two-day window policy, so they rescheduled it to Jul 11 (screenshot evidence). But on Jul 11, there was still no person shown up. I called the customer support at the end of Jul 11. Some agent told me that if the job can't be done on Jul 11, I can call them again on Jul 12 and they will take some actions for this (voice call record and email evidences). On Jun 12, I called the customer support the third time. But an agent refused to admit that a service was scheduled at Jul 9, so the service time windown becomes Jul 11-Jul 13. I asked them what if they can't get the job done today or tomorrow, will they compensate for any loss due to the delay of service. The agent just said the company was not responsible for anything. I think the company violates the fundatemental business integrity to the customer and causes financial loss for me (fine from HOA).

      Business Response

      Date: 07/17/2025

      Hi *******,

      I hope you're doing well.

      I'm reaching out regarding your BBB Complaint (Case #********). One of our partnered consultants from the **************************, ******, gave you a call yesterday and confirmed that your LawnStarter account has been cancelled.

      We just wanted to follow up and confirm if ****** was able to fully resolve your concern. If there's anything further we can do to assist, please dont hesitate to let us know.

      Thank you,
      LawnStarter

    • Initial Complaint

      Date:07/10/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding my LawnStarter account under the name ******* ******, associated with the service address ***************************************, email ************************* and phone number **************.I am formally requesting that the current assigned pro be permanently removed and blocked from servicing my property. This individual was unprofessional and dishonest. He falsely claimed that my yard was wet, which is completely untrue. It has not rained in the past three days, and we have intentionally avoided watering the lawn while waiting for it to be cut.I messaged the pro through the app and received no response until after I contacted your customer ********************** team to report the no-show. This lack of communication and accountability is unacceptable.This is the second time a LawnStarter contractor has failed to show up at my property. There appears to be a recurring issue with reliability, accountability, and professionalism from the pros you assign.Please be advised that I will be filing a formal complaint with the Better Business Bureau (BBB) against LawnStarter. I expect this matter to be documented and escalated accordingly. We have been fined by HOA for not having had our grass cut for $75!!!To be clear, I do not want this individual returning to my address for any reason going forward.

      Business Response

      Date: 07/15/2025

      Hello *******,

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered?

      We will sit tight and wait for your reply.  Thank you!


      Respectfully,
      The LawnStarter Team

    • Initial Complaint

      Date:06/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was quotes a price for services, including a promotional deal. The contracted worker attempted to charge 6x the agreed upon price. I have been trying to cancel my services and account. When communicating with a worker, they reported that there was multiple mandatory services. I reported that this was not discussed at any point. They refuse to cancel my services, and will not close my account.

    • Initial Complaint

      Date:06/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday June 22, I had a **** trimming scheduled at my property. The ****** damaged my Govee brand lights that sit underneath my ****, on the ground, and damaged two different lighting sets. His hedge equipment went through both of my light sets and split the cords in half causing total loss. I warned him about my lights which are on the ground before he began his work. I sent all of my photos and videos to the ******************************** email address. I spent over $210 on these lights and the service plus tip was almost $80. I am seeking a refund for my service plus reimbursement of the lights that I need to replace.

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There were 3 transactions dated 5/15/25, 5/25/25, and 6/9/25 for lawn mowing services totaling $153.38. Putting aside our lawn being scalped in multiple areas and the clippings left on our vinyl fence, the contractor that they sent out put a hole in my vinyl fence while I was out of the country and didnt notify me. I reported the damage via a damage claim on their app as soon as I was able to discover it after I got home, but LawnStarter denied the claim stating it was outside of their 5-day window to report damages. I wasnt home to see the damages and I clearly stated that to their damage claim department but they didnt care. The 5-day window is also not clearly stated during sign up for the services. Their contractor created more damage to my property than I paid for the services. Will never use their services again and wouldnt recommend it to anybody else either.

      Business Response

      Date: 06/27/2025

      Hello Dakota,

      I hope you're doing well.

      I'm reaching out regarding your Better Business Bureau (BBB) complaint (#********). We truly apologize for any inconvenience you've experienced and appreciate the opportunity to make things right.

      Our partnered consultant from the **************************, ******, mentioned that you agreed to a refund and have been in touch with her regarding your concerns. We just wanted to check in and see if youre satisfied so far with the support shes been providing.

      Wed greatly value your feedback and are here if theres anything else you need.

      Warm regards,
      The LawnStarter Team

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took money out my account on 6/4 and 6/11 for a biweekly service which was not completed. Would like a full refund.

      Business Response

      Date: 06/20/2025

      Hello Rakysa, 

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #*********EF58.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered?

      We will sit tight and wait for your reply.  Thank you!

      Respectfully,
      The LawnStarter Team

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took my debit card number and I tried to get lawn service to come to my house. They told me it would be in a few days and no one ever came to mow my lawn. I continuously called and they kept telling me that it would take up to 5 days to come. No one ever showed and now they have my debit card number. They lied to me. This all happened the first week in June 2025

      Business Response

      Date: 06/23/2025

      Hello *****,

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Can you please let us know if ****** was able to resolve the issue for your card removal request? 

      We will sit tight and wait for your reply. Thank you!

      Respectfully,
      The LawnStarter Team

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *****

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/11 I paid for lawnmowing service. Yard was mowed low which caused grass to go from lush and green to brown since grass is *******. Clippings were blown out of yard into flower beds when mowing and left in huge pile in yard. Clippings covered all new soil and plants outside of grass area. The type of grass is Bermuda grass so clippings have to be removed so grass doesn't grow because Bermuda self seeds. - Tech was suppossed to arrive to fix issue on 6/12- did not ahow up. Tech returned on 6/13 at 6 pm after I made multiple calls and inquiries. Tech only showed up with blower and. Not tools to remove clippings and contaminated soil. Tech tried to blow clippings, no clippings came out of soil and they left after less than 10 minutes and said company would be back on 6/14. No one has come back or confirmed yard will be fixed and Lawn starter closed my request for property to be fixed. All dirt needs to now be removed and refilled. Unable to speak with any supervisors after several attempts, have been charged for service, Lawnstarter gave me $45 credit to account and I told them that would not cover issue and I did not want to be charged for bad service, or receive a partial credit and I would like to have yard fixed. No response from Lawnstarter other than your complaint has been resolved. I can send more pictures. Wasnt able to upload them all.

      Business Response

      Date: 06/26/2025

      Hello ***,
      I hope this message finds you well.
      I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
      I've attempted to contact you via email and also left a voicemail, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to my email at your earliest convenience. I will be sending you an another email today as well.
      Looking forward to your reply.
      Warm regards,

      Megan

    • Initial Complaint

      Date:06/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lawn mowing service scheduled for June 7, 2025 not completed. I notified Lawn Starter via chat within their app on June 8, 2025. They sent another professional to do the original job on June 9, 2025. An outstanding estimate and service request for debris removal scheduled for June 9, 2025 was also incomplete.I have filed a dispute for the incomplete jobs and they are requesting photos, which I do not have because the lawn was cut the day after the dispute. However, I do have photos of the debris not being removed. They are continuously attempting to bill me for the services which were not done now that I have demanded cancellation of their service. I am being told to wait for the dispute to resolve to assure cancellation. All the while, they are actively trying to bill me.

      Business Response

      Date: 06/23/2025

      Hello *****,

      I have reached out via email and phone. I have left you a voicemail as well. I would love to speak with you to come up with a resolution for this issues you were having with LawnStarter. I will send you another email today as well. I hope to hear from you soon.

      Thank you,

      *****

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for lawn starter service back in April of 2024 decided. I did not like their service. Tried numerous times to cancel their service and found somebody else to cut my grass once. I believe that my services were canceled. I went about my year. When about everything come April of 2025, they came out here and cut my grass without my permission. I then charged my account when I tried to dispute it. They tried to say that I didn't cancel the services that I paused them with when I have confirmation of emails sent that I canceled the service.They are still trying to charge my account.Forty four dollars and ninety nine cents after I told my bank that I did not authorize this charge, and I think that they are doing this to other people

    LawnStarter is NOT a BBB Accredited Business.

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