Business Profile
Lawn Care
LawnStarterThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for LawnStarter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.58/5 stars
Average of 378 Customer Reviews
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Review fromEmanuel G
Date: 08/25/2022
1 starThese people are scam artist, as of August 4,2022 they billed didn't show up, send me ads at lower prices like $10, $19, yet keep billing me $51. , They suppose to came several times and show up ,yet billed me, public beware of these scam artist especially in ************* area , don't use them.LawnStarter
Date: 08/29/2022
Hello Emamuel,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/25/2022. We already investigated your issue and have an available resolution. We would love to discuss this with you further. Please email me ********************************** with LSREVIEWS as the subject of your email, so we can discuss this issue further. Thank you! Respectfully,******, LawnStarterReview fromBill K
Date: 08/23/2022
1 starWhile they request you make a 3 cut minimum, I wish I had not. Unlike the service though, I keep the promises I make. I originally called this company due to the fact I had hand surgery and another company I called could not make it out to do it in time. I was PROMISED by their customer ********************** that this company had enough ********** Pros" that would not be a problem and in the event a crew could not make it, I would be notified. The 1st time a crew failed to show (2nd cut) they waited until the last day (3 day period they can come to service your lawn... don't have any plans...) and set it up with a different crew without notifying me. That crew never made it and another new crew was assigned. They came out on the assigned date and serviced the yard. They did a really good job. The same crew was scheduled to come out 2 weeks later. It was scheduled to rain over the weekend when they were to come, so I sent a message to my crew to possibly come Thursday (on Monday or Tuesday). They agreed. Thursday came and went and no crew. Friday, I sent another message to the crew to ask about Thursday and the reply was "you were not on my schedule". I explained we had talked about it on Monday or Tuesday and go no reply. I was scheduled for August 20 - 22. I was notified they were on the way on Saturday, and their crew never showed. I left a message with LawnStarter about the crew not showing and how unhappy I was with their service. Tuesday, August 23, 2022, the crew that I had complained about not showing... was sent to my yard (was the same crew that did such a good job on the 2nd cut). I basically got a "grudge cut". They scalped part of my yard, left unmown grass in parts of it, did not trim around the bushes like they had before, and did not edge the driveway or sidewalks (included in service). I cancelled, they gave me a $15.00 credit so I can pay someone to fix their mistake or I can reinjure my hand.LawnStarter
Date: 08/26/2022
Hello ****,I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated Aug 23, 2022. Thank you for bringing this matter to our attention, ****. Im very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Pleaseemail me ********************************** with LSREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right. Respectfully,******, LawnStarterReview fromAnthony W
Date: 08/23/2022
1 starThis Company is garbage and liars. I never got the service and was given the run around by their customer ********************** representatives .The providers never showed and canceled on me twice. The discount isn't worth it. Horrible ,Horrible experience anyone even the neighborhood kid would be able to give better service. Never deal with them again. BE AWARE!!!LawnStarter
Date: 08/25/2022
Hello *******,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/23/2022. Thanks for taking the time today to leave a review about your lawn mowing schedule. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me ********************************** with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you.Respectfully,******, LawnStarterReview fromRichard T
Date: 08/22/2022
1 starSCAM SCAM SCAM SCAM SCAM SCAM SCAM they have charged me multiple times for services I no longer wanted or needed, a vile and disgusting way to do business.I have made it ******* clear by phone and email that I don't wish to be bothered by them anymore, Please help me BBB.LawnStarter
Date: 08/23/2022
Hello *******,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/22/2022. I am sorry to hear that you have been charged for a service that you have requested to be cancelled. We already investigated your issue. We would love to discuss this with you further. Please email me at ******************************** with LSREVIEWS as the subject of your email, so we can discuss this issue further. Thank you!Respectfully,******, LawnStarterReview fromJoe L
Date: 08/22/2022
1 starThey started out of the gate on a bad foot with me. I began the process to get my lawn done and then I get a spam email, went to site to explain what I needed followed by a generic email with no specifics as to what I requested. Decided to 86 the request and look somewhere else. Lawnstarters..more like LawnWTF!LawnStarter
Date: 08/23/2022
Hello ***,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/22/2022. Im sorry that you feel you had a less than 5-star experience with our company, ***. Please contact email me ********************************** with LSREVIEWS as the subject of your email. We would love to talk more about your experience and our solutions to your concern. Looking forward to hearing from you.Respectfully,******, LawnStarterReview fromSara T
Date: 08/17/2022
1 starI use this company for three lawn mowings I was charged double every time they mowed my lawn and had to fight every other week to get my money back then after I canceled service they continually charge me and I am still waiting to get $110 back from them the communication ***** and I have yet to even get a response from their customer ********************** I have reached out numerous times I like it as were looking into it I have sent them proof and statements that I have been charged so be careful if you go forward with LawnStarter because they also on a company named lawn care love and they will charge you through both companiesLawnStarter
Date: 08/23/2022
Hello ****,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/17/2022. We value your business and regret that you were disappointed. Furthermore, wed love to discuss your experience in detail. To see how we can improve your experience and our process.Please email me ********************************** with LSREVIEWS as the subject of your email, so we can discuss this issue further.Looking forward to hearing from you, ****. -Respectfully, ******, LawnStarterReview fromland 2 design A
Date: 08/17/2022
1 starI hired this company to mow a lawn of a spec house I built. I had a spec house open house and they never showed up as promised days before. Complained , then weeks later get a letter from ********* for a fine *** to unkept lawn. Texted my crew who said they would be right out and NEVER showed up. I wish I could upload a picture. They are horrible!LawnStarter
Date: 08/23/2022
Hello *****,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/17/2022. Thanks for taking the time today to leave a review about your lawn mowing schedule. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me ********************************** with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you. Respectfully,******, Lawn LoveLawnStarter
Date: 08/23/2022
Hello *****,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/17/2022. Thanks for taking the time today to leave a review about your lawn mowing schedule. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me ********************************** with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you. Respectfully,******, LawnStarterReview fromMichael W.
Date: 08/16/2022
1 starThis company is a total scam. My yard looked awful when they were finished. They didn't clean up and grass was all over the sidewalk and on cars that were parked on the street. This was a total mistake calling these people. Buyer please beware.LawnStarter
Date: 08/17/2022
Hello *******,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/16/2022. Were so sorry that your experience did not match your expectations. This is on us. We hope we could make it right. Please let us make it up to you. You can email me ********************************** with LSREVIEWS as the subject of your email, so we can discuss the solution we can offer you.Respectfully,******, LawnStarterReview fromParker R
Date: 08/16/2022
1 starWe tried to use Lawn Starter for our lawn mowing and it was a nightmare! A crew did not show up on any of our first 4 appointments over the course of a week. We called after almost each time and the customer ********************** individual said crews that do this get dropped by them, they promised a credit on our account and said someone would be out in the next couple days, yet no one ever showed, called to offer a reason why, or to reschedule. We had to contact them each time. Rinse and repeat that ordeal 3 more times. On the third time we contacted them they said the mower had a personal issue that came up and would be out the next day. Shocker, no one ever showed. This is the most unprofessional company I have ever used, lacking any sort of communication with their clients and seemingly incapable of getting crews to a job site.I would STRONGLY recommend not using this company, save yourself the time and headache and choose someone else.LawnStarter
Date: 08/17/2022
******************,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/16/2022. Thanks for taking the time today to leave a review about your lawn mowing schedule. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me ********************************** with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you. Respectfully,******, LawnStarterReview fromAn C
Date: 08/13/2022
1 starThis is a company is a total scam. They repeatedly marked the service as complete but never actually showed up. They sent fraudulent photos of completed jobs that werent even my property to get credit. Ive never been treated so poorly and been given the run around as much as with this service. I would NEVER use them again.LawnStarter
Date: 08/15/2022
Hello An,Greetings!I am reaching out to you regarding your Better Business Bureau (BBB) Review #******, dated 08/13/2022. Thank you for bringing this matter to our attention, An. Im very sorry that your lawnmowing services were marked complete but no actual work was done. I would appreciate another chance to earn your business. Pleaseemail me ********************************** with LSREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right.Respectfully,******, LawnStarter
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