Complaints

This profile includes complaints for Linebarger Goggan Blair & Sampson, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Linebarger Goggan Blair & Sampson, LLP has 41 locations, listed below.

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  Linebarger Goggan Blair & Sampson, LLP

  2700 Via Fortuna Ste 500 Austin, TX 78746-7998

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  1316 South John Redditt Lufkin, TX 75904

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  412 N Washington Ave Ste 1 Livingston, TX 77351-2838

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  2805 N Navarro St Ste 700 Victoria, TX 77901-3952

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  711 Navarro St Ste 300 San Antonio, TX 78205-1749

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Linebarger Goggan Blair and Sampson LLP stating I owe the state of ******** 91 dollars for a four dollar toll my vehicle allegedly incurred. The date provided by the law office, does not coincide within 6 months, of when my vehicle would have even been in the state of ********. I asked the ********** to provide an ** Pass violation number and the person on the phone became verbally hostile and refused to provide any additional information. They only claimed that if I refused to pay they would seek further penalties. Now, I have an amazing driving record, have never had any unpaid violations of toll in my life, and am only asking for proof that this isn't a mistake which I believe it to be. Under the law, shouldn't this organization have to provide such proof? They have caused mental anguish in a time when I am dealing with my mother in Hospice. They should be ashamed of themselves for harrassing people without cause or proof. If they claim I was in ******** on the date in question (which I know is a lie), they refuse to provide a violation number that is consistent with the ** Pass System, and they won't even provide a location within the State - they should be held liable for attempting to strong-arm me for 91 dollars.

  

  Business Response

  Date: 02/27/2023

  *************** to the consumer complaint filed with your office by **********************  ************** complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  Upon receipt of this complaint, we reviewed the account internally and with our client. Our records do not show a call being received from ***************  The DelDOT review of the vehicle image from the violation indicated a misidentified plate.  As such, ****** has recalled this account from our office. There is no further amount due by *************** 
  
  Please accept the above information as our response to the complaint.We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary,please let us know.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter about past due court fees or fines from Linebarger Noggin ************************************************ LLP dated April 19 2022 citing two separate fees that I owe the Multnomah Parking Circuit Court from 03-31-2014 (******), totaling $658.80. I remember receiving a similar fee from them years ago, and sure enough I've got a receipt from paying them $736.00 in 2018... why do they keep charging me over and over?? I haven't been to ******** ****** or driven a car there since 2014 yet I keep getting charged for a ticket I received there by Linebarger Goggan Blair & Sampson, LLP. I payed it off at least once, and they continue sending me bills with the text "WARNING: PAST DUE COURT FEES OR FINES". I never had any serious violations in ******** - just a speeding ticket and somehow I am getting charged over and over again for the same inflated fee. At this point they are harassing me about something I already dealt with, with the hope that they get paid again (and probably collect a huge fee from the ****** government). I have attached pictures of the payment receipt from 2018 and the new collection dated 2022. Keep in mind I haven't been to ********* Driven a car there since 2014, so no new fees could have been incurred between my payment in 2018 and my new charge in 2022 - this is just a result of this law firm's bad bookkeeping I think.

  

  Business Response

  Date: 02/23/2023

  On behalf of Linebarger Goggan Blair & Sampson, LLP (Firm), *************** to the consumer complaint filed with your office by **********************  Mr. ******** complaint regards an account owed to our client,the ****** ******************* (OJD).
  
  The complaint alleges that ****************** received a letter dated April 19, 2022 from the Firm regarding two parking citations owed OJD that he has already paid.  A review of our records indicates that the two parking citations listed on the April 19, 2022 letter have not been paid, and that the balance ****************** previously paid was for two separate citations that were owed OJD.  ****************** indicates he paid a total of $736.00 on March 13, 2018, and our records indicate we received that payment as payment in full for citation numbers HA09893897 and HA09674632.  The citations listed on the April 19, 2022 letter are citation numbers HA11290522 and HA11290523. 
  
  The first ticket listed on the April 19, 2022 letter, **************** Citation No. HA11290522, was issued on March 31, 2014 to a ****** with ********** license plate number *******.  Pursuant to the clients records, at the time of the violation the vehicle was registered to ******************* *******.  Attached is a copy of the citation, the notice of conviction and entry of judgment, and a photograph of the license plate taken at the time of the violation.  Also attached is a copy of the online court Register of Actions.  The current balance for this account is $265.40.  This judgment is valid and collectible until March 31, ****.
  
  The second ticket, **************** Citation No. HA11290523,was issued on March 31, 2014 to a ****** with ********** license plate number *******.  Pursuant to the clients records, at the time of the violation,the vehicle was registered to ******************* *******.  Attached is a copy of the citation, the notice of conviction and entry of judgment, and a photograph of the license plate taken at the time of the violation.  Also attached is a copy of the online court Register of Actions.  The current balance for this account is $393.40.  This judgment is valid and collectible until March 31, ****.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.  In the event additional information is desired or necessary, please let us know.
  

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting a letter from Linbarger Goggan *********************************************** attorneys that we owe property taxes for Eagel Pass Independent School District and that they are going to get an order of sale. Guess what we don't live in or we never ever have lived in **********. This has been going on for years. Everytime my husband calls them and they say opps our mistake and the a few years we get another one. This is bordering on harassment and I'm sick of it.

  

  Business Response

  Date: 02/22/2023

  RE:  Complaint ID # ********

  
  To Whom It May *********************** letter summarizes the communication with ****************** whose wife has filed a complaint with the Better Business Bureau regarding the handling of a delinquent tax account referred to our law firm for collection by Eagle Pass ISD and other taxing units for whom the County collects taxes.

  
  On September 24, 2012 a tax suit was filed against *******, and other parties for delinquent taxes due our clients, Maverick County and Eagle Pass ISD.  The tax amount subject of the tax suit was for a mobile home with a label number of PFS0****** for tax years 2004-2009.  According to the ***** Department of *****************************, the mobile home with a label number of PFS0****** was titled in the name of *******************  ******* was included as a defendant in the tax suit due to the fact that the mobile home was titled in his name at the time of suit filing. The other parties were named as defendants in this suit because they were the certified owner of the mobile home per tax office and appraisal records.

  
  On December 13, 2012 ****************** contacted our office and stated that he never owned any property in Maverick County and was instructed to file an answer with ****************************** stating the same.

  
  On December 14, 2012 ****************** contacted our office again and stated that the mobile home subject of this suit and the mobile home where he resides in ********, ***** had the same label number.  He was instructed to contact the taxing entities in the county that he resided and provide us with Statements of Account to show that taxes had been paid for the same year(s) that our clients were seeking payment for.   At that time, it appeared that there could be a mistake with the label or serial number because the mobile home with label # PFS0****** had been located in ******** County since **** according to that countys records. 

  
  On or about September 19, 2016 the law firm of ****************************, *******, ******* & ****, LLP (******) was substituted as attorneys of record for Maverick County. 

  
  On September 23, 2016 ****************** contacted our office again and stated same information as before, that he pays taxes on his mobile home in ******** County and has never resided in Maverick County.   At that time, he stated would send in a letter to our ********** Office stating that he is not the correct party for this account and that he had this same issue back in 2012 and was told it would be taken care of but it was not.

  
  On or near July 28, 2017 ****** dismissed ******* from the tax suit.  On August 10, 2017 a Judgment was entered against the other parties named in suit only.

  
  On October 14, 2022, a Notice of Intent to Enforce Judgment (**) letter was mailed by Linebarger to all defendants in suit as a collection attempt due to the fact that taxes are still due on this account.

  
  On October 24, 2022 ****************** called regarding the ** letter and informed that he does not own the property in suit and has always resided near the ****** area.

  
  On February 15, 2023 another Notice of Intent to Enforce Judgment (**) letter was mailed by Linebarger to all defendants in suit as a collection attempt due to the fact that taxes are still due on the account.

  
   Since the filing of the lawsuit and prior to the date a Judgment entered, the ****** Law Firm dismissed ******* from said tax suit.  The firms recommended resolution for this complaint is to prepare a Partial Release of **** as to ***************** and the lienholder so that any future correspondence is directed to the defendant(s) remaining in suit.

  
  If you have any questions regarding this matter, please contact me at *************.
  
                                                                                      Sincerely,
  
  
                                                                                      ***************************
                                                                                      Attorney at Law
                                                                                      Partner in Charge

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a collection letter from them but it did not have an email address to contact them at. I would like to respond via email so that I have an electric paper trail regarding the claim.

  

  Business Response

  Date: 02/24/2023

  Dear *****************:
  
  On behalf of Linebarger Goggan Blair & Sampson, LLP (the Firm), *************** to your complaint (********), which we received from the BBB on February 16,2023.  Your complaint regards an amount due, $46.00, to the ******************* (the Client).
  
  On January 30,2023, the Firm received parking citation (****************) from the Client for non-payment issued November 25, 2022 for parking at a location maintained by the Client at ********************************************************.
  
  The client also sent the vehicle make, model, license plate number and State. From the available data, the firms skip trace provider provided both title and registration information under the name of *************** at the time of the violation and an initial collection notice was mailed to on February 07. 2023.
  
  On February 16,2023, the firm received BBB Complaint ********. As required, the Firm ceased all collection activity.
  As requested, you may contact us via email at ******************* in reference to BBB Complaint ********.
  
  I hope this will be sufficient to satisfy your inquiry and resolve this matter. In the event you need additional information,please do not hesitate to contact me. 

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will use the contact information provided to attempt to obtain information needed from them so we can verify our responsibility to pay any outstanding balance. 
  i
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They illegally intercepted funds from my ******** Tax refund. I do not know this company and they are not a ********** Agency or company and they illegally accessed my information and Social Security Number. I was never aware of any debt I owe and have no outstanding reports on my credit or CA car registration have been made.To legally intercept funds in the Intercept program you must adhere to rules - which they did not as well as follows;Send each debtor a Pre-Intercept Notice at least 30 days prior to submitting debts in accordance with *** Section 8790.Specify the ** Sections that authorize the agency to submit debts for intercept.Allow debtors 30 days to resolve or dispute the debts, before debts are submitted to FTB.Provide agencys contact information where the debtor can dispute the liability.I also would like to take the position of saying that this company is illegally intercepting funds as they are NOT allowed to be part of the Intercept program as they are not a CA agency;To be eligible for the *** Program, the agency must be:A ****************, city, county agency, or special district.A **************** college, community college district, or other post-secondary educational institution.I am writing a letter stating the above to them as well from my lawyer need to get my refunded money within 30 days. I am a single mother who needs the money for groceries.. this is a total scam and there should be a class action law suit against this company.Thank you!

  

  Business Response

  Date: 02/22/2023

  *************** to the consumer complaint filed with your office by *******************************. The complaint regards an account owed to our client, the County of Los Angeles Superior Court and appears to be a second complaint filed regarding the same balance due. The former complaint, which we have responded to, was filed by ******************************* in BBB Complaint No. 19390441.
  
  As we responded previously, ***************** was cited for a red light violation at ********* and ******************* in ***************** on November 23, 2018. A copy of the citation is attached to this response. A Notice of Delinquency dated March 24, 2019 and mailed to ****************** by the *********** Court  is also attached.
  
  Our client, ****************************** is a ********** public agency allowed to intercept ********** tax refunds. A Notice of Intent to Intercept Filing giving her information for how to dispute and the authority to intercept was mailed to ****************** from our office in October 2022. This letter is attached to our response.
  
  If after a review of this information, ****************** she would like to dispute the citation, she may call our office at ************** and reference file no. ********* to schedule a hearing with a judge.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct ************ Intercept Funds Notice They took $490.00 from my tax return illegally.I plan to get an attorney.I have no outstanding tickets and no prior knowledge of this , it says " LA Court Traffoc Revenue Enhancement. I have NO outstanding tickets and have never recieved information about owing any tickets or appearing in court.This is a scan and illegal.They owe me $490 plus any legal fees associated with this scam.

  

  Business Response

  Date: 02/20/2023

  *************** to the consumer complaint filed with your office by *******************************. The complaint regards an account owed to our client, the County of Los Angeles Superior Court.
  
  We reviewed the account with our client. ****************** was cited for a red light violation at ********* and ******************* in ***************** on November 23, 2018. A copy of the citation is attached to this response.A Notice of Delinquency dated March 24, 2019 and mailed to ****************** by the Los Angeles Court  is also attached.
  
  If after a review of this information, ****************** she would like to dispute the citation, she may call our office at ************** and reference file no. 524755154
  to schedule a hearing with a judge.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:02/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was parked in a parking garage on ******************************************************************** I tried using my debit card, but kept getting ERROR from the keypad.I attempted (if they will allow you to look at the video you will confirm this) to get someone on the phone on the "call" button. However, after the 3rd attempt I went through another entrance.Now they are trying to collect $60 from me.If their machine was broke, and wouldn't allow me out, how am I at fault?Please help, *******************************

  

  Business Response

  Date: 02/10/2023

  Dear ********************:
  
  On behalf of Linebarger Goggan Blair & Sampson, LLP (the Firm), *************** to your complaint (********), which we received from the BBB on February 09,2023.  Your complaint regards an amount due, $60.00, to the ******************* (the Client).
  
  On February 09,2023, the Firm received parking citation (****************) from the Client for non-payment issued September 28, 2022 for parking at a location maintained by the Client at **********************************************.
  
  The client also sent the vehicle make, model, license plate number and State. From the available data, the firms skip trace provider provided both title and registration information in your name at the time of the violation and an initial collection notice was mailed to you on January 31. 2023.
  
  On February 09,2023, the firm received BBB Complaint ********. As required, the Firm ceased all collection activity and then researched your claim.
  
  Within the review process it was discovered that your time of entry into the parking facility was after 6:00 PM.  This location does not charge for parking after 6:00 PM meaning a citation should not have been issued.  The Firm advised the Client and the Client has voided this citation.
  
  This violation has not been reported to any credit bureau or agency.
  
  I hope this will be sufficient to satisfy your inquiry and resolve this matter. In the event you need additional information, please do not hesitate to contact me. My direct dial is ************.

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They intercepted $490 from my state taxes for a ticket neither myself or my partner owe. There has been a mix up some where ****** ************************* and ************************* do not have any LA court traffic tickets owed to anybody. There is no help on their line so where is the proof we owe any type of payment for this so called traffic ticket. There must be a mix up in names with other motorists. DL numbers e4068319 and a2942004 are cleared

  

  Business Response

  Date: 02/10/2023

  *************** to the consumer complaint filed with your office by ***************************** and *************************. The complaint regards an account owed to our client, the County of Los Angeles Superior Court.
  
  We reviewed the account with our client. ************ was cited on March 14, 2017 for a red light violation at ******************. and ***********. A copy of the citation is attached to this response.
  
  If after a review of this information, she would like to dispute the citation, she may call our office at ************** and reference file no. ******** to schedule a hearing with a judge.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Linebarger Goggan ************************************************ of many locations, and notorious on the internet for harassing people with fraudulent collection activity, has sent me a letter about a fine in *********************** in ********. The thing is I filed a declaration of non-responsibility and do not owe any money as they have claimed in their letter. They have also added false, and harassing language to the letter threatening to suspend my license if I dont pay. I would like them to stop contacting me and erase any information they think is accurate about me in their system. We can do it here, civil, or if they want to send another letter I will file a no-contact order with the court.Business Contact:Linebarger, Goggan, ************************************************* LLP ********************************************************************************** **************

  

  Business Response

  Date: 02/01/2023

  *************** to the consumer complaint filed with your office by *******************. **************** complaint references an unpaid ticket owed to our client, *******************) Municipal Court.
  
  We reviewed the account with our client. ************** committed the infraction on July 12, 2018. A copy of the citation is attached to this response, the original having been mailed to ************** by the citing agency on July 23, 2018.  We have also attached a copy of the court docket, which reflects no declaration of non-responsibility on file. ************** remains liable for this infraction.
  
  Linebarger does not have the authority to change the finding of the court that this infraction was committed. The balance of $245.20 is currently due on the account.  ************** may contact our Firm by calling ************* to resolve the account with a payment.
  
  Also, our collection letter does not threaten to suspend *************** license, because his red-light infraction is not a criminal offense. 
  
  Please accept the above information as our response to the complaint. We trust that this information is sufficient to resolve the complaint. In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I received 4 letters, 2 notices and 2 second notices, from this "firm" about unpaid tolls that supposedly happened in ********. So far I only found 2 of them and could not find the other(s). Knowing full well that these couldn't be me I decided to open the letters anyway. The first one states a vehicle with a license plate ******* MD, Ref. No. ********, letter dating from June 22nd, 2022, and for violations dating to 2016. And the second one has KSE5696 PA, Ref. Ro. ********, letter dating from Jun 21st, 2022 for 1 violation dating to October 2020. Both have different charge amounts. I first called your office in ************ as that is where I received them from, explained the reason they made a mistake, and was prompted to send a Fax detailing them to stop them from sending me these again. I am writing here now because I received 2 more documents on January 17, 2023, about the same vehicles, this time with pictures of their back.There are 2 problems here that I already explained in my fax.The first one is that I was not in the US in 2016. I have been to the US a few times but never in 2016. I only became an international student in 2020 which will explain my second problem.I do not and could not own any of the vehicles listed since I did not own any vehicle in that time period. I received my driver's license in July 2022. At first, I thought this whole thing was a scam because I am an international student and was made aware of scams within the US. I called DelDOT, and while they say that you are a legitimate attorney's office, I refused to believe that a legitimate office would make such a mistake unless it was intentional. How did you link these 2 license plates to me?I am now requesting that you stop sending me these letters as the vehicles mentioned are not mine and that you check again whose vehicles these are and do not repeat this mistake for the 4th time as it is getting annoying.

  

  Business Response

  Date: 02/01/2023

  *************** to the consumer complaint filed with your office by ************************  **************** complaint regards accounts for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  The complaint requested no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
  
  Upon receipt of this complaint, we reviewed the account and confirmed that **************** address in ************, **, is not a valid address of the person we are attempting to contact.  ************** received the letter at his address in error. His address has been removed from our files and the account properly notated.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.