Complaints
This profile includes complaints for Linebarger Goggan Blair & Sampson, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 553 total complaints in the last 3 years.
- 105 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Linebarger Goggan Blair and Sampson LLP are committing mail fraud and extortion. They claim I owe a turnpike toll from 6 years ago and ******** State has people in the toll booths and I paid cash. They claim this is my second notice and I never received a first. If I owes a turnpike charge the turnpike would have contacted me first and if I did not pay I would not be able to renew my car registration or my drivers license.
Business Response
Date: 08/17/2022
I am responding to the consumer complaint filed with your office by **************************** Ms. ****** complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
On September 19, 2016, a vehicle with ******* license plate ALVNSUE, registered to ***************************,incurred a toll violation on a ******** toll lane. DelDOT mailed a Notice of Toll Violation (0005340242-1) on November 24, 2016. The notice was for $29.00, the amount of the toll incurred and $25.00 in fees. A Final Notice of Toll Violation (0005340242-2) was mailed on January 7, 2017, in the amount of $66.50, the previous amount, and an additional $37.50 in Civil Penalty fees. The notices of violation were properly mailed to the address DelDOT received from the ********** of ***** Vehicles (DMV); ************************************************************************** 19027. Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
As the notices remained unresolved beyond the due dates, DelDOT referred the violations to the firm for collection on September 23, 2021. A letter was mailed to ************** on October 7, 2021 in the amount of $66.50. The firm continually tried to contact ************** and a probable new address was located; ****************************************** 32771. A second letter was sent June 8, 2022, followed by another letter sent on August 3, 2022.
Upon receipt of this complaint, we reviewed the account with our client. Per DelDOT, the charges on this account are valid. DelDOT has included an enlarged image of the vehicle,as well as the notices, that were sent to the address per the DE DMV database. The amount of $66.50 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail stating that I owe the ******** ********** of ************** $91.50 for a toll violation that occurred on 5/19/21. There are MAJOR issues with this notice:1. There is no photo/video evidence of this claim 2. The claim states that the license plate is a ******** license, which I have not had since 2018, and there is no car associated with said plate.3. I have not been to nor traveled through ******** in close to 10 years.Due to this, I will NOT be paying this fraudulent claim against my name and I humbly request that this be settled without any more confusion.Business Response
Date: 08/10/2022
I am responding to the consumer complaint filed with your office by ************** Mr. ***** complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
Upon receipt of this complaint, we reviewed the account with our client. The DelDOT review of the vehicle image from the violation indicated a misidentified plate. As such, ****** has recalled this account from our office. There is no further amount due by ************.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
Date:08/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice of unpaid tolls from DELDOT from July of 2016 for $1. I have now gotten a notice saying that I have to now pay this law firm $63.50?! I havent been in the state of ******** since 2016 and never received a toll notice from DELDOT regarding this charge. I will not pay ridiculous fees due to the failure of DELDOT not sending the proper documentation.Business Response
Date: 08/11/2022
I am responding to the consumer complaint filed with your office by ******* (******) ************************. ******** complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
On July 4, 2016, a vehicle with ******** license plate ********, registered to ******* (******) *******, incurred a toll violation on a ******** toll lane. DelDOT mailed a Notice of Toll Violation (0005043619-1) on August 7, 2016. The notice was for $26.00, the amount of the toll incurred and $25.00 in fees. A Final Notice of Toll Violation (0005043619-2) was mailed on September 17, 2016, in the amount of $63.50, the previous amount and an additional $37.50 in Civil Penalty fees. The notices of violation were properly mailed to the address DelDOT received from the ********** of ***** Vehicles (DMV); *********************************************** 19901-1970.
As the notices remained unresolved beyond the due dates,DelDOT referred the violations to the firm for collection on September 24,2021. A letter was mailed to ****************** on October 12, 2021, in the amount of $63.50. The firm continually tried to contact ****************** and a second letter was sent on June 21, 2022. A probable new address was located; ************************************************************ 32765, and another letter was sent on July 25, 2022.
Upon receipt of this complaint, we reviewed the account with our client. Per DelDOT, the charges on this account are valid. This violation occurred on July 4, 2016. ****************** had another violation that occurred on July 1, 2016, which she paid in full on September 27, 2017, by credit card,for a total of $65.50. Both violations were mailed to the same address and at the same time. DelDOT has included an enlarged image of the vehicle and the 2 notices that were sent to the address per the ** DMV database. The amount of $63.50 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
Date:08/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 28 Apr 22 I receive a letter from ******, ***** *** ***************** stating that on 7 Apr 22 my car ******* WRX) committed a traffic violation and it was $300 for the violation. On 29 May 22 I send an email with proof that the vehicle in the violation (blueish ***) is not my car (White sedan).On 6 Jun 22 I receive another letter stating that I now owe $325, so I call them *************) and they responded that they havent receive any email and to me to resend it with the notice number on the subject line. While on the phone I asked to spell the email address to me ************************ and I resend it.Last week, around 27 Jul 22 I receive a letter (Notice of Unpaid Civil Penalty) from a collecting agency (case number ********) stating that I owe $325 to Austin *** for the violation. So I call Austin *** *************) and they told me to add my name (with the notice number in the subject line). So I did and resend the email.Yesterday 4 Aug I call again to check if have they receive the email. A gentleman answered that they didnt. Since I live one hour away I asked for a physical address so I can drive the documents myself. He answer the they dont a physical location and that even I was able to deliver them they were not going to be any good because they needed to the have documents 30 days after the first letter and that case was now handle by the collecting agency.Attachments:Letter of violation with photo of the *** that committed the violation Photo of my car (white sedan)Letter from Linebarger Goggan Blair & Sampson, LLP (collecting Agency)Email treadBusiness Response
Date: 08/15/2022
We are in receipt of the complaint in the referenced matter,including the detail relating to factual matters and the position of complainant. We submitted the information to our client, who has acknowledged complainants position relating to the violation and citation. Our client has dismissed the citation based on the information provided. We trust this will resolve the inquiry and complaint. In the event additional information is necessary to resolve the matter, please contact us.Customer Answer
Date: 08/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ask for your help in resolving a Delinquent Tax issue on some oil property that we sold back in 2017 to ******* Royalties. At the time, my siblings received confirmation that the issue had been resolved. To the best of my knowledge, we no longer own any property in ****** County, *****. In fact, we recently received a TRANSFER ORDER [effective 6-1-2020] on this property that shows it went from the ****** Siblings, to ******* Royalties, and then to Momentum Minerals Operating LP. We each sold our interests in their entirety on September 14, 2017 with an effective sale date of September 1, 2017 to ******* Royalties, LP. *******************, Managing Member of ******* Royalties, LP.The Warranty Deed included: 640 acres, (more or less), of *****************************************************, ************************ Survey.The closing was performed by ************ and Permian ***************** Services. However, just today, I received a letter from Linebarger Goggan *********************************************** LLP, Attorneys at Law, showing I am still delinquent and being billed for taxes in 2019, two years AFTER selling this property.Business Response
Date: 08/10/2022
It has been confirmed that the interests of ************************* *******************************, and *************************** is now in the name of ***************** Operating Inc. The current tax roll reflects this change in ownership and therefore no further correspondence from our office should be forthcoming. It is my opinion that this complaint has been resolved.Customer Answer
Date: 08/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I do want to clarify that we sold this property October, 2017 and one of the false tax bills was from 2019. The response from Linebarger et al doesn't include any dates. So I assume everything is resolved for all years and we will never hear from them again. Thank you for your help!
Regards,
***************************Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a "Notice of Unpaid ************* for the second time from this law firm. The first time we just paid all associated "fines." This time I seen local news and reviews on the BBB site regarding this. Both times I never received any letters informing us of a toll that was missed. We have an active EZPass, so this shouldn't have been an issue. It was a $1.00 toll that is now $88.50. The last time this occurred I had questioned about the tolls and "photos" of vehicles that are taken at toll plazas. I was told that this law firm doesn't get those items from DELDOT. I would think that they would need such things for evidence, especially if this goes to court! This is an unprofessional way to do business. I will be fighting this by all means possible.Business Response
Date: 08/11/2022
I am responding to the consumer complaint filed with your office by ***************************** Mr.********* complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
On September 13, 2021, a vehicle with ************ license plate *****, registered to *****************************, incurred a toll violation on a ******** toll lane. DelDOT mailed a Notice of Toll Violation (0011497311-1) on January 8, 2022. The notice was for $51.00, the amount of the toll incurred and $50.00 in fees. A Final Notice of Toll Violation (0011497311-2) was mailed on February 25, 2022, in the amount of $88.50, the previous amount and an additional $37.50 in Civil Penalty fees. The notices of violation were mailed to the address DelDOT received from the ********** of ***** Vehicles (DMV); ****************************************************************, 17362.
As the notices remained unresolved beyond the due dates,DelDOT referred the violations to the firm for collection on July 11,2022. A letter was mailed to ************************ on July 16, 2022, in the amount of $88.50.
Upon receipt of this complaint, we reviewed the account with our client. Per DelDOT, the charges on this account are valid. Notices were mailed to the same address listed by ******************** in his complaint. ****** has included the notices and images for ********************* The balance of $88.50 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Initial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with several laws under the ** Constitution, Linebarger, Goggan, ************************************************ LLP has violated my constitutional rights.15 U.S.C. ****: (a) Abusive practices There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy.15 U.S.C.****: (c) Available non-abusive collection methods Means other than misrepresentation or other abusive debt collection practices are available for the effective collection of debts.15 U.S.C. ****: (e) Purposes It is the purpose of this subchapter to eliminate abusive debt collection practices by debt collectors, to insure that those debt collectors who refrain from using abusive debt collection practices are not competitively disadvantaged, and to promote consistent State action to protect consumers against debt collection abuses.Business Response
Date: 08/08/2022
Dear ******************:
On behalf of Linebarger Goggan Blair & Sampson, LLP (Firm), *************** to your complaint, which we received from the BBB on August 1, 2022. Your complaint regards an amount due to ****** County Sheriffs False ************ .
According to your complaint you are not the responsible party for account #******** which is due and owing to ****** County Sheriffs False Alarm Detail and collection letters for this account should not be mailed to your address at **** Spring Xing, ************************** .
The Firm did receive credible information from our skip trace vendor which gave rise to the belief that the proper party could be reached by mail at ******************************************** at the time the collection letter was mailed.
Upon receipt of your complaint from the BBB on August 1, 2022, all attempts to contact the responsible party via mail at ************************************************************************** attempts to contact this address regarding this matter will occur in the future.
I hope this will be sufficient to satisfy your inquiry and resolve this matter.Customer Answer
Date: 08/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, and in closing,I ask that this business cease and desist all communications with me and my household.
Regards,
*************************************Initial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter June 2022 dated May 31, 2022, from Linebarger Goggan Blair & Sampson, LLP. This letter is titled NOTICE OF UNPAID TOLLS AND FEES..VIOLATION 5106800...TRIP DATE JULY 23, 2016...PLAZA AND LANE LOCATION NEWARK-40...TOLLS ARE $4.00...ADMIN FEE $25.00...VOL. AMB...$0.00...THE CIVIL PENALTY IS $25.00...CIV PEN SURG $12.50...TOTAL DUE $66.50. This is FRAUD...This law firm has managed to get my license plate number from DelDOT / EzPASSMD and send me a fraudulent **** to access my money and account information. There is no **** owed to DelDOT. If this were the case, my PASS would have been "RED FLAGGED/SUSPENDED with several violations and numerous letters requesting their money. My account with EzPass is current. There is no way DelDOT would send a **** for a $4.00 charge from *************************** the year 2022. When EzPASS was called, they had no information and they referred me to DelDOT. When DelDOT was called for proof of driving through a toll on this date - they had no information. They said there is a **** and they could not provide proof...they said it was not available. REALLY????? When I attempted to review my own account, you cannot view past 2017...really suspicious and convenient that they choose a year that cannot be investigated by the customer. Please investigate these companies because this does not add up to be a valid charge and I am NOT sending them any money. If DelDOT has an issue, they need to fix it and stop attacking innocent people. There is no evidence of this - anytime you go through a toll - there is a picture with your license number and car, **************. DelDOT nor EzPASS cannot provide. Again, please investigate this for I WILL NOT PAY THIS FRAUDULENT ****. It seems this law firm is not registered with BBB; however, I really hope there is something you can do to help the consumer.Business Response
Date: 07/28/2022
I am responding to the consumer complaint filed with your office by *****************************. ****************** complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
On July 23, 2016, DelDOT recorded a toll violation incurred by a Range Rover, with ******** license plate *******, registered to ******************. A notice of violation (0005106800-1)was sent out on August 26, 2016, in the amount of $29.00, which included the $4.00 toll and $25.00 in fees. A final notice (0005106800-2) was sent on October 6, 2016 in the amount of $66.50, which included the original notice amount, and an additional $37.50 in penalties. The notices were properly mailed to the address provided by the ******** **************************** (MVA); *****************************************************************; Please note that the addresses used for these mailed notices are based on MVA records and it is the responsibility of the registered owner to keep the address up to date.
As the notices remained unresolved beyond the due dates,DelDOT referred the violations to the firm on September 23, 2021. A letter was mailed on October 4, 2021, in the amount of $66.50. The firm continually tried to contact ****************** and obtained a probable new address for ******************; ******************************************************************************. A second letter was mailed on May 31, 2022. No response was ever received by the firm.
Upon receipt of this complaint, we reviewed the account with the client. Per DelDOT, the debt is valid and notices were sent to *****************. DelDOT has included the invoices and images for *****************. The current balance due of $66.50 remains due and owing. Please note that the firm does not credit report on behalf of any of its clients.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Customer Answer
Date: 08/06/2022
Complaint: 17616493
I am rejecting this response because:My address has been updated with the **** since 2014. How is it that all other mail received from EZPASS has been received and not this one **** charge that has been escalated to over ***** dollars? When and if we traveled to ******** - we use our EZPASS. How come this charge was not passed through to EZPASS? In addition, you mention that you have proof and I have none. You were very diligent in sending me a **** in 2022 but it has no proof.
This charge really concerns me because I am not the only one with this same or similar complaint. Where and why are you sending me a **** for a charge DelDOT has put on my automobile years later with penalties. The address was updated and the appropriate parties notified. I still feel this is fraudulent. I tell you what else is suspicious...as a consumer, I cant even review my **** or pictures online for the the toll in question. How terribly ironic is that???? This needs to be reversed and written off - again, no one has provided me proof and I cant review the ****. This is a waste of manpower and time on both ends. I have no problem paying MY tolls but I will not pay the tolls of someone else. More importantly, I cant even review my **** for that year. I am sure if I could review my **** from EZPASS, it would settle this dispute.
Regards,
*****************************Business Response
Date: 08/10/2022
In response to ****************** rejection of our response to her complaint, the firm offers the following:
The evidence of the transaction was sent to ****************** twice. The firm included it in our response to her complaint, and our client has also sent ****************** a copy of the original notice sent along with an image of the plate on her vehicle. Our client reports that there is no online information to review.
At the time of the transaction, no transponder read occurred, and when the plate image was reviewed, it was not a plate included on an active **ZPass account. Therefore, the **ZPass could not be used for billing this transaction.
****************** further insists that a **** forwarding service should have resulted in her receipt of the billing notice. Any use of mail forwarding is irrelevant to the statutes directing the client to use the registered address of the vehicle at the time of the toll transaction for its mailing. The MD MVA reported the address to which the billing notice was sent,properly. If ****************** also updated the registration address prior to the transaction date of July 23, 2016, she can submit a record of the registration and our client will waive the fees on the account. However, it the owners responsibility to update the address on a vehicles registration, and without evidence that this was done, the billing was properly sent.
We trust that this information will allow the Bureau to resolve this matter.Initial Complaint
Date:07/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice from this from indicating that I had unpaid ************* The letter stated that this was the second notice - I never received a "first" notice.The letter indicates that I had received two toll violations dated 6/4/2021. My vehicle was not driven from May to October of 2021, so I believe this notice to be fraudulent. I have attempted to contact this firm over a dozen times to no avail. Every time I call I get an automated message that says to call back during normal business hours, even when I am calling within the time frame given.I have sent an email to every email address I can find for this firm asking them to produce evidence of the violation. I just want this to go away. I know that it is not a valid claim. I want to stop receiving collection notices for a debt that is not mine.Business Response
Date: 07/28/2022
I am responding to the consumer complaint filed with your office by ***************************. Ms. Keenans complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
On June 4, 2021, DelDOT recorded two toll violations incurred with ************ license plate ****************** to ****************. Both notices of violation (0010651501-1 &0010651502-1) were sent out on July 20, 2021 in the amount of $50.50 each,which included the $.50 toll and $50.00 in fees. Final notices (0010651501-2 & 0010651502-2) were sent on September 2, 2021, in the amount of $88.00 each, which included the original notice amount, and an additional $37.50 in fees. The notices were properly mailed to the address provided by the ********** of ***** Vehicles (DMV); ****************************************************************; Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
When no response was received to these notices, the account was referred to the firm on January 25, 2022. A letter was mailed on January 31, 2022, in the amount of $176.00 and a second letter was mailed on March, 9, 2022. The firm obtained a probable new address for ****************;328 **********************************************************, and letters were mailed on April 20, 2022 and June 4, 2022. No response was ever received by the firm.
Upon receipt of this complaint, we reviewed the account with the client. Per DelDOT, the debt is valid. DelDOT has included invoices and images for ****************. The current balance due of $176.00 remains due and owing. Please note that the firm does not credit report on behalf of any of its clients.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Customer Answer
Date: 07/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:07/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2022 I received a 'Notice of Unpaid ************* related to an alleged toll violation from July 5, 2017. This violation represents a $4 toll that now amounts to $91.50 after additional surcharges and fees. I was never notified of this toll violation prior to receiving the letter from Linebarger Goggan Blair & Sampson, LLP, despite residing at the same address from 2016 to 2021. There is no proof provided of the violation and when I searched the Violation ID in the DelDOT system the system did not return a violation fitting the information provided. Seeking dismissal of this notice.Business Response
Date: 07/25/2022
On July 5, 2017, DelDOT recorded a toll violation incurred with ******** license plate *******, registered to **************. A notice of violation (0006089845-1) was sent out on August 21, 2017 in the amount of $54.00, which included the $4.00 toll and $50.00 in fees. A final notice (0006089845-2) was sent on October 2, 2017 in the amount of $91.50, which included the original notice amount, and an additional $37.50 in fees. The notices were properly mailed to the address provided by the ******** **************************** (MVA); *****************************************************************************; Please note that the addresses used for these mailed notices are based on MVA records and it is the responsibility of the registered owner to keep the address up to date.
When no response was received to these notices, the account was referred to the firm on September 23, 2021. A letter was mailed on October 19, 2021, in the amount of $91.50. The firm obtained a probable new address for ************** as ****************************************************, and a second letter was mailed on June 11, 2022. No response was ever received by the firm.
Upon receipt of this complaint, we reviewed the account with the client. Per DelDOT, the debt is valid. DelDOT has included invoices and images for **************. The current balance due of $91.50 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.Customer Answer
Date: 07/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.