Complaints

This profile includes complaints for American Campus Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Campus Communities

  12700 Hill Country Blvd Ste T-200 Austin, TX 78738-6307

• 

  American Campus Communities

  4151 Wellborn Rd Bryan, TX 77801-3882

• 

  American Campus Communities

  1001 Uta Blvd Arlington, TX 76013-6937

• 

  American Campus Communities - Casas del Rio

  420 Redondo E Albuquerque, NM 87106-2722

• 

  American Campus Communities

  700 E University Dr Tempe, AZ 85281-5253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to make me pay for a couch that I didnt damage. We moved into the apartment with the couch damaged. We tried to tell them that.

  Business Response

  Date: 10/30/2023

  Examining work order history and the move in condition reports both internally and provided by the customer we failed to find support that the couch provided was in a damaged state upon move in. For good measure however we have agreed to waive this charge on the account. 

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, today my mother received a call about renewing my apartment lease for the upcoming installment period. My mom then proceeded to call me directly, to inform me of what the leasing office told her. It is important to note, that while my mother is my cosigner, it is my name on the lease and not hers (I did not receive a phone call today regarding this). I called back as soon as I was in front of my computer, so I could renew. When I called, they had informed me that the apartment was already sold and that we could not renew; they also said that it was just a courtesy call and that they never said that I would be renewing for my own unit, but I could still renew for a different floor plan (last time I checked that is not what renewing meant). Now we are forced to move and find other housing because of their false advertising and negligence.

  Business Response

  Date: 10/25/2023

  I want to express my sincere apologies for the frustration and inconvenience the resident experienced concerning the renewal of their apartment lease. Their feedback is essential to us, and I'd like to address the situation and provide some context to help clarify our process.
  First and foremost, I'd like to clarify that we have conducted several call campaigns to reach out to all residents and guarantors regarding lease renewals. We've also utilized emails and text messages to ensure our residents are informed and have the opportunity to secure their current units. The current housing market is incredibly competitive, and it has driven a high demand for our property.
  Regarding the specific situation, it appears there might have been a miscommunication during the phone call. The intent of the call was to offer the resident the opportunity to renew their lease, but we were not able to get a hold of the resident; therefore, calling the Guarantor. When we finally got in touch with the resident, their unit had already been signed for. Unfortunately, the resident resides in one of our 2x2 D floorplans, which is extremely limited as there are only 4 apartments out of the 363 units on our property. I understand the frustration this may have caused, especially since they were interested in renewing for their same apartment. We lease our apartments on a first come first serve basis and try our best to overcommunicate that we are "Now Leasing for Fall ****" hence the call campaigns and signage around the property but we cannot control the velocity of the open market and how quickly we sign leases. As of now, we still have other 2x2s available the resident can sign for, which would constitute a transfer and we would be willing to waive all associated transfer fees, but the resident has denied signing a lease in a different floorplan at this time.

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against *******************************, the community manager at Sanctuary *********************** I was a resident a Sanctuary Lofts and I moved out at the end of my lease in July 2023. When I signed the contract, I was charged a $150 deposit. I was told by the office manager, ****** that I would receive it back once I moved out. But it has been months and I still haven't received it. I tried to contact the office as well as email her to schedule an appointment but she has been avoiding me and did not respond to my emails to resolve the issue. I need to know when I will get my deposit back and an answer from Sanctuary Lofts community manager. Thank you ***********

  Business Response

  Date: 10/12/2023

  Bao, 

  Thank you for reaching out regarding your security deposit refund. The refund has been reissued and records show you have picked up the check from our office. Please let us know if you need any additional assistance.

  Best,

  *************************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in Saturday, August 12th, 2023 @ **************** an American Campus Community.This was supposed to be an exciting day. Upointe assigned my daughter to room 2080.Upointe promised a clean/comfortable, air conditioned, drug/smoke free, secured, pest free, and stress free living community for my daughter. Instead we received an unclean, smelly, drug and smoked filled, ***** infested apartment to say the least. The roommate was smoking weed in the apartment on our move in day and inquiring to my daughter if she smokes? After my daughter made it clear that she would not put up with smoking in the unit. It still continued later on. Floors filthy and cheap furniture in common areas are dusty and dated. Nothing like the model apartment they showed us during the tour. I feel sorry for the students who are being taken advantage of. The place smelled like dirty cigars and weed from the hallway straight into the apartment. The roommate kept the thermostat on 82 degrees or higher. Outside was literally cooler than in that apartment. The roommate had old food, dirty dishes, and fridge never looked like it was ever cleaned.After complaining to management, we were given a couple of emails of people to contact, which we did. We were asked to fill out service request for pest control, and a relet application, and the roommate was given a few violations and was advised that we will be contacted in a week or so while they investigate further. However, no one got back to us, and still the numerous issues continued.My daughters final straw was the shower backed up and dirt and black stuff coming from up under crevices in the tub. My daughter packed all her things and her room is now empty. We sent another email demanding that Upointe end this lease early without penalty and refund us the rent paid. NO REPLY. Why $1049/***** and unable to cook, sleep, shower, do laundry? what are you really paying for? This has been the worst experience for my daughter and is now traumatized.

  Business Response

  Date: 10/11/2023

  ****** moved in on 08/11 and the first communication management had with ****** was 9/14. There had been no works orders placed prior to that date. Any pending work orders that ************** had were placed on that same day and addressed within 24 hours of being aware of the issue. Any work orders placed after that time were also addressed in a timely manner. Management has discussed options for reletting Giannas lease and waiving fees associated with this policy. Management has also discussed transfer options as well as waiving fee for this option as well. ************** has declined all options provided in order to try and resolve the matter. The request to cancel the lease agreement have been denied, however, Management will be diligent in trying to find a replacement to relet the lease.

  Customer Answer

  Date: 10/12/2023

  Complaint: 20681441
  
  I am rejecting this response because:
  ****** is not currently in the unit, she had to move back home, however she is still incurring and paying the monthly rent and fees for an apartment she is unable to live in. As stated previously, the correct date ****** originally moved into the apartment was on Saturday 08/12/2023. ****** went in person numerous times within the 1st week of move-in date to the management office on-site to voice her concerns and issues with the apartment. The management office never followed up and did not advise her to open any service request. Instead, ****** was told she needed to speak with *********************, however, she was out of office for a few weeks. ****** continued to cope with numerous issues with the roaches and the roommates violation, the best way she could. We were hoping that she would have a resolution on the return of the person who could assist her with better accommodations. When ****** and I signed the lease, we were promised a clean, safe, pest free, comfortable environment to live. From the start of the lease on move-in date, this was not provided. We were taken advantage of and given false promise of a good place to live and attend school comfortably. There are numerous complaints against this business for the exact same thing and the business continue to offer residents an incomparable unit that have the same issues. This process has caused a big headache for us and not to mention a financial lost. we are firm on going the highest degree to get a resolution in our favor. The business offered a 4x4 unit on 10/02/2023 via a long awaited response from *********************** who were given a s a contact as per the management office, however, we refused because we signed a lease for a 2x2 unit. This is not fair and on top of this,  it would be impossible to move into another unit at this time after we already moved all Giannas things and racked up fees for this. Overall, it has been was a horrible experience and we reject the response from the business. Additionally, work orders are never handled within 24hrs or promptly as per the businesss response stated. For instance, when we finally got to make an appointment with ********************* to discuss all our issues and concerns. We were advised to open the various service requests online and was placed on the pest control list on the next time they were on site. Opened the ticket on 9/14/2023 and they may have came on 9/19/2023. We are not even sure if the techs came out for these request because we still see roaches. As per the attached pics, once a request is open, someone simply check off what will be done or log the request, then immediately close it out, without anyone even going to the apartment to fix the problem. The ethical business practices of this company needs to be look at and held accountable. Enclosed is a few more pics of what we have during the communication of the service request being opened, submitted relet application, rent payment made so far, and e-mail communication with management.
  
  
  Regards,
  
  *******************
  

  Business Response

  Date: 10/20/2023

  We sincerely apologize that you have encountered these issues while residing at U Pointe. I would like to reiterate that we have completed all of the maintenance request as well as treatments for pest.  We offered a transfer and to waive fees associated with this process, that offer was declined. We are sorry but we are not able to cancel the lease. We recognize and respect this is not the answer that you were looking for but hope our response at least provides an explanation of why we maintain the position that we do. 

  Customer Answer

  Date: 10/20/2023

  Complaint: 20681441
  
  We are rejecting this response because:
  

  As stated in our previous reply, we are highly disappointed and feel we have been taken advantage of because no one even reach back out to us from the business directly for even a relet status but we are just continuously paying rent for a unit that our daughter has moved out of. We will have to go higher and take legal action against this business.

   

  
  Regards,
  
  *******************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************. I am writing to file a formal complaint against American Campus Communities regarding my lease for my 4 bed 2 bath Room A5610, bedroom C, at ************** ***. My lease number is ********, effective from Sept. 22, 2023, to June 15, 2024.My primary concern is the substantial discrepancy in the size and amenities of my bedroom and bathroom compared to those of my housemate(s) who are also paying the same rent amount. This issue has significantly impacted my living experience and has raised questions about the fairness and transparency of rent payments within the North District housing complex.I have attached a visual representation of my apartment and bedroom sizes using the image provided on the North District website. My bedroom is represented as the teal space, the second one from the left. As you can see, my room is noticeably smaller than the red and dark blue rooms, with the red room being significantly larger than all the others. Due to this, my room is incredibly cramped and has very limited usable space. Additionally, the shared bathroom sink and cabinets on my side are 30% smaller than the sink on the other side (approx. 41in vs. 59in). I have attached images of my room, my roommate's room, my sink, and the other sink. I was never informed about these inconveniences.I believe that it is only fair for rent payments to be adjusted to reflect the disparities in living conditions. Not being previously informed about the smaller space, while paying the same amount of rent for a significantly reduced bedroom and bathroom sink space is unjust and goes against the principles of fairness and equality. I kindly request ACC a resolution that reduces my rent payment disparities based on the size and inconvenience of the apartment.

  Business Response

  Date: 10/04/2023

  Thank you for reaching out to us and we appreciate your feedback regarding your apartment size and features in the apartment.

  We understand your frustration in regard to the size discrepancies and features among different rooms. We would like to clarify that our lease agreements specify a floor plan and do not specifically outline the square footage or features of individual rooms. Both our lease agreement and the information on our website disclose that the size of the actual space and features may vary from the picture or image you may have seen.  We strive to provide accurate representation of the room; however, due to the nature of multi-unit buildings, construction specifications, and necessary support structures, there can be slight differences in layout and room sizes.  For example, some units are mirror images of others, so the kitchen in one unit flows in one direction in some floor plans and in the opposite direction in others, which can impact the layout of the corresponding bathrooms.

  We would also like to clarify that the rent amount for each plan is determined based on a standardized rate considering various factors, including the cost of utilities,community amenities, location of the community, and overall expenses associated with providing housing services. While we understand your situation and acknowledge your dissatisfaction, the uniformity in rent payments is a standard practice that ensures fairness and equal treatment among all residents within the same floor plan.

  If you are interested in a different floor plan, we can discuss with you the possibility of transferring units.  We typically see some availability open up between the Fall and Winter quarters, so if this is something you are interested in, we can discuss with you your options as spaces become available.

  We apologize for any inconvenience this may have caused. Our corporate office also received your concern, and we take this matter seriously. We appreciate your understanding and patience as we investigate this matter. Please feel free to contact us if you have further questions or concerns.

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Campus Communities, which owns *************** apartments in ********, ** has claimed I owe $299 for not turning in a Mailbox key, Bedroom Key, key fob and parking pass. I moved out and checked out of my apartment on July 13. The deadline to move out was July 31. I followed the steps outlined by *************** and turned in my mailbox key, bedroom key and key fob that afternoon. My mother was with me when we turned in those items. At that time, I realized I had left my parking pass at home in Richmond Hill, **. The desk attendant checked off that we had turned in the mailbox key, bedroom key and key fob. They told us we could turn in the parking pass by July 31. My mom was traveling through ******* and returned the parking pass on Friday, July 21 around 9 a.m. The person working the desk assured her he would mark it to my account and that all other items were shown as returned and we were good to go.I have emailed them several times to resolve at ********************************************************************* and have had no response.The same thing happened to my roommate. When he filed a complaint with the BBB, the charges were automatically cleared.

  Business Response

  Date: 10/10/2023

  Management has reached out the ******* ******* to further discuss the matter. Although some items were turned in after the deadline, management reversed the erroneous charges on the account. At this time, ****************** is satisfied with the action taken to resolve the matter. 

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a housing deposit of $200 along with my application at:***************************************************************************************** which the website says: "The *** application requires payment of a $200 refundable security deposit." which has sadly not been refunded to my account, despite me not making a lease. I have emailed *********************************************************** and ************************************************************** but they just make excuses for why the process is so delayed, despite me providing my address, and any necessary information to either refund through my credit card or through a check in the mail. Proof of quote: *************************************************************************************

  Business Response

  Date: 09/29/2023

  We have reviewed your case and apologize for the delay in processing your refund.  I have reviewed all necessary documentation and see that submitted your initial request on Thursday, August 3, 2023 with a follow-up on Monday, August 7, 2023. Our leasing team responded on August 8, 2023 stating there is a delay in email responses due to the high volume of emails we do get each day.  Our leasing team then processed the housing application cancellation on August 10,2023. I do see a gap of time and our follow-up to our bookkeeper on Sunday,September 17, 2023 and a response on Thursday, September 21, 2023.  Our bookkeeper did try calling you on the morning of September 21, 2023 but didnt get a response. However, they did process the refund request to our corporate office that same day and so you should be receiving that refund check soon if you havent received it already.  Again, we apologize for the delay but I can confirm the refund was processed accordingly at *********** on September 21, 2023 so you should be receiving it soon if you havent received it already.

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $630 monthly rent payments are paid to **************** on the 1st of the month. In March 2023, rental agreement was signed, and we were advised that parking could be added later. When adding parking, we were put on a waitlist. There were over 60 residents on the wait list for ****************. In Aug 2023, Peninsular staff advised residents to park in *************************** resident lot, despite not living in *** resident halls. Then advised to use *** commuter lot, but that lot closes 2am-6am daily. Residents are now being advised to park across the bridge, in a public park behind Pen Place, which will result in ticketing/towing. 9/5/23 - Email correspondences were sent to onsite property management and corporate management (American Campus) to inform of parking concerns. Corporate management advised to park in *** resident lot and the property has onsite security at night and the student can request an ****** on property if needed. An ****** on property, but not from the *** lot and/or parks where they are recommending students to park in.As of today, we have no responses from **************** onsite management, not even an update on waitlist status. The lack of not having onsite parking available to residents at **************** is a major safety issue, especially when residents are told to park in unlit areas/properties not owned by the company. The company markets itself as a "premier off campus student housing choice" yet there is not sufficient parking to accommodate the students/residents who are paying to live there. We have requested a parking permit, update on waitlist status and have only been told to park on other properties. We are seeking a safe, viable parking, preferably onsite at ****************. If onsite parking is not an option for paying residents I would hope this information is marketed and applicants/guarantors are aware prior to signing a lease agreement.

  Business Response

  Date: 09/19/2023

  
  Hello, thank you for taking the time to let us know about your concerns relating to the parking situation at ****************. We value your feedback, and use it to improve the services we provide to our valued customers. Similar to many other housing communities our parking lot does not have enough spaces for every resident to have a parking space. The option to add parking is available on a first come first serve to those individuals signing leases with **************** until there are no additional spaces remaining. We do keep a waitlist for any potential changes in parking throughout the year but we cannot guarantee spaces will open up. Our staff suggested looking into parking at EMU's campus as other residents were able to successfully procure spaces there. That being said, we cannot speak for the parking set up for the university. We do our best to keep our lots well lit and monitored by a roving security company but we are unable to control any other areas where your student may choose to park their vehicle outside of our community. This year we chose to eliminate guest parking to allow even more parking spaces for our residents. Our company and property will continue to observe the parking velocity and discuss potential options for future leasing terms. Thank you. 

  Customer Answer

  Date: 09/28/2023

  Complaint: 20624033
  
  I am rejecting this response because: the company continues to repeat information that I shared in my compliant.  As of today we still have not heard from the company or onsite management on our waitlist status.   Please contact with this information.
  
  Regards,
  
  ********************************

  Business Response

  Date: 10/06/2023

  Hello, thank you for taking the time to let us know about your concerns relating to the parking situation at ****************. We value your feedback, and use it to improve the services we provide to our valued customers. Similar to many other housing communities our parking lot does not have enough spaces for every resident to have a parking space. The option to add parking is available on a first come first serve to those individuals signing leases with **************** until there are no additional spaces remaining. We do keep a waitlist for any potential changes in parking throughout the year but we cannot guarantee spaces will open up. Our staff suggested looking into parking at EMU's campus as other residents were able to successfully procure spaces there. That being said, we cannot speak for the parking set up for the university. We do our best to keep our lots well lit and monitored by a roving security company but we are unable to control any other areas where your student may choose to park their vehicle outside of our community. This year we chose to eliminate guest parking to allow even more parking spaces for our residents. Our company and property will continue to observe the parking velocity and discuss potential options for future leasing terms. Additionally, our team has reached out with updates as to your status on the waitlist. Thank you. 

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter rented from Campustown. I am also on the lease. They have billed her for charges with no explanation. We asked for a detailed breakdown of the charges and pictures of the damages and they have not provided them. The house was leased to the new tenants as is. Campustown is charging for paint on the front porch. I requested pictures of the damage, time, labor and materials for the charge. Also, they did not provide any windows to protect the area from the elements. Campustown charged for cleaning a oven/stove and fridge/freezer. Once again the lease was as is. Cleaning was not required. My daughter rented her lease as is and Campustown did not clean these items for her prior to move in. Last of all there is a charge for bed bag and tag. No explanation of what this means. There were items included for the new lessor's which included my daughters brand new bed. This bed was not removed from her room. The new tenant is in position of the bed. I am disputing these charges which are reflected in my daughters name. I have emailed Campustown on 9/14, 9/15, 9/17/2023 with no response. We continue to receive notifications that the bill is due. I was informed by an employee when I called when the bill was received the bed/bag tag was dispose of the bed. Once again, my daughters bed was not disposed of. While my daughter and her roommates rented from Campustown, they had maintenance employees come into the location without permission. One employee was sitting on their couch watching TV and on his phone. Also, the basement of the house is filled with black mold from a leak and Campustwon did not address the issue. A water bill was also questioned more than 3 months ago and Campustown has not replied to the girls.

  Business Response

  Date: 09/21/2023

  Thank you reaching out. We apologize for the delay in response to your move-out dispute. We have reviewed your dispute and made a billing adjustment for the balance on your account of $124. There is no remaining balance owed to Campustown.  Water bills are billed by the **************** directly and based off usage.  There are no service requests entered in the account that indicate a plumbing leak occurred in the unit.  If you feel this is in error and have additional information, please contact ** directly to provide details and a copy of the water bill you received from the ****************.  The **************** will not release your billing information to **.

  Customer Answer

  Date: 09/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I co signed my sons lease at ******************, ********. He recently ended his lease and moved out. While he lived there we had a lot of problems that all went unanswered: mold, unsanitary swimming pool, frequent loss of internet, etc. We just received a bill for $350. When I called to find out why (before I gave any information), I was told it was for a parking pass. I had them look it up to verify and learned they charged $150.00 for a lost parking pass (plastic type that hangs from car mirror). The pass was turned in during move out. And another $200.00 for late turn-in of keys. He was not late. I feel one of two things is occurring. Either this is a standard fee they charge to see if they can get away with it, or their offices ineptness failed to document turn-in and just charged. I was told the billing department was not taking calls. Please advise as to how I should proceed. Thank you! People on lease: ***************************** and ***************************

  Business Response

  Date: 09/25/2023

  Management has communicated with **********************. After reaching this matter, there were charged that were deemed erroneous. They were removed from the account. ********************** is satisfied with the outcome.