Reviews

This profile includes reviews for American Campus Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Campus Communities

  12700 Hill Country Blvd Ste T-200 Austin, TX 78738-6307

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  American Campus Communities

  512 Craddock Ave San Marcos, TX 78666-2940

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  American Campus Communities

  1615 Sycamore Ave Huntsville, TX 77340-5367

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  American Campus Communities - Casas del Rio

  420 Redondo E Albuquerque, NM 87106-2722

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  American Campus Communities

  505 W 22nd St Austin, TX 78705-5210

Review Details

• Review fromMatthew P

  Date: 10/09/2024

  1 star

  Matthew P

  Date: 10/09/2024

  There seems to be a major lack of communication across the board. Whether that comes to issues with parking, or service requests, I moved in on June 19 and was given a parking pass. That was basically useless as they werent Doing towing over the summer and the parking pass is going to expire July 31 less than two months after I got it. From there, there was no communication that there was a new Parking pass that needed to be picked up, thus causing the car to be towed and me to be out close to $200. In addition to that took them two months to replace a simple kitchen light, and worst of all the rooms Have been a mess for each one of my roommates that moved in including me. Not to mention the common area was a complete mess when I moved in, and there are still stains on the walls from the previous residents. It is a community that feels that their only priority is to turn a quick buck by having their apartments be overpriced and add on a bunch of ridiculous fees for more money.

  American Campus Communities

  Date: 10/17/2024

  The
  charge in questions pertains to Mr. Pernas car being towed from property for
  not having the correct parking pass displayed.  Unfortunately, Mr. Pernas
  did not have parking on his lease for the 24/25 academic term which resulted in
  him not receiving an updated parking pass. We strive to keep all residents
  informed about property changes, and we sent multiple emails regarding the new
  parking pass and the towing policies to all residents in the month of August.
  The only way for the towing company to differentiate current residents from
  previous residents is for updated parking passes to be provided at the
  beginning of each lease term. The parking passes at the property expire every
  year, following the expiration of the old decal, and a new decal is given out
  to all residents with parking on their lease.
  
  Regarding the service requests, we aim to complete all
  requests within a 72-hour period based on urgency. The kitchen light request
  was delayed more than usual due to a supplier delay in parts being delivered to
  the property. The light was replaced as soon as it was received. The work order
  for the light replacement was placed on 8/29/2024; date of completion for
  replacement was 9/20/2024. All communication about work order delays are
  communicated to all residents and can be reviewed through their resident
  portal.
  

  We
  are happy to review any information necessary with Mr. Pernas.

• Review fromSean C

  Date: 09/18/2024

  1 star

  Sean C

  Date: 09/18/2024

  Beware! This place will nickel and dime you relentlessly. They charge for "overage" on heating and air that all residents share, regardless of usage, and it's always expensive. They also nitpick every little thing when you move out. Video everything during your move-out process, or you'll be billed for damages you can't dispute.I was aware of their tactics, so my daughter took a detailed video, allowing us to refute all their fictitious claims. For example, they tried to charge me $6.25 for a light bulb and $12.50 for cleaning a dirty toilet, even sending a picture of a random toilet. Thanks to the video, I proved it wasn't ours. They also billed us twice for a parking decal I never received.Additionally, they won't assist you over the phone; you have to email multiple times and wait months for a resolution. I could go on and on. Do whatever you can to avoid living here, but if you must, be vigilant and protect yourself!

  American Campus Communities

  Date: 09/30/2024

  Management reviewed the account. All erroneous charges were removed from the account. The customer was satisfied with the outcome. 

• Review fromJaedyn D.

  Date: 09/05/2024

  1 star

  Jaedyn D.

  Date: 09/05/2024

  I am writing to file a formal complaint against ******** in ********* for their unfair business practices. Specifically, I have been charged for replacing carpet in my apartment after living there for only one year. The carpet was already old and worn when I moved in, and it only required a steam cleaning at that time. Despite this, The Edge is attempting to charge me for a full carpet replacement, without considering the normal wear and tear or the depreciation of the carpets value over ******* is highly frustrating that, rather than taking responsibility for maintaining their property, they are shifting the cost of these replacements onto tenants, many of whom are college students. This practice seems to be an attempt to unfairly inflate charges and exploit those who may not be fully aware of their rights.I respectfully request that the BBB investigate this business practice and take appropriate action to ensure that The Edge adheres to fair and transparent policies with regard to their tenants. I have documentation and photos from my move-out inspection that show no significant damage to the carpet, which further supports my case.

  American Campus Communities

  Date: 09/25/2024

  The resident moved out of their unit on July 31st after choosing not to renew their lease. During the unit inspection conducted that same day, property management staff discovered carpet damage in the resident's bedroom, specifically a burn ***** Photos of the damage were taken and shared with the resident. Management initially assessed a charge of $500 for the carpet replacement but as a gesture of goodwill, offered to reduce the charge to $400. The resident declined the offer, and the charge remains in place at this time.

  If you have further questions, please don't hesitate to reach out to The Edge directly. 

   

   

  
  

• Review fromBrian R

  Date: 08/24/2024

  1 star

  Brian R

  Date: 08/24/2024

  My daughter rented a studio apartment at The ***** 8/23-7/24. She was the only occupant in the apartment and cleaned the apartment upon her departure. One month after leaving she recived a bill for $150 to clean a sofa, $200 to clean the bathroom, $300 to clean a kitchen, $50 to clean the common areas. I suspect because she dared to not renew her lease and the increase competition in ******* for tentants they are trying to fleese departing tenants for cash. Even if the apartment was dirty, of which it was not, $700 to clean a studio, ridiculous. Parents beware of this company you have other choices.

  American Campus Communities

  Date: 09/03/2024

  Hello,
  
  Thank you for notifying us of your concerns regarding your daughters damage charges at move out.  We are happy to discuss these charges with you as well as provide the photos that we have on file to document the charges.  You can contact us at ********************************************************* if you would like to go over the charges or see the photos.  Please let us know if you have any questions.

• Review fromMariel C

  Date: 08/20/2024

  1 star

  Mariel C

  Date: 08/20/2024

  Upon moving out of The Province, I was erroneously charged $75 for a late key return. I brought this to the attention of the leasing office immediately and explained that I had returned my key well before the deadline. A member of the office staff explained that another employee had emptied the key dropbox (where I returned my key) late, causing erroneous late charges to be applied to several accounts. I still dont understand how this happened, but was content to hear that I would receive a refund, as the $75 had been immediately taken from my account. This occurred in August of 2023, and I have yet to receive the money erroneously taken from me. I have emailed the leasing office and the assistant general manager, *********************************, COUNTLESS times. Each time Ive been told they are having trouble contacting their corporate team, and my last couple of emails received no response whatsoever. Because I could get no further information about this money that was stolen from me, I left a ****** review several months agoSTILL nobody has contacted me/responded to me to rectify this. It is well over a year later. Because of this, I continue to tell all students at my university to avoid this apartment complex AT ALL COST.

  American Campus Communities

  Date: 08/27/2024

  ******, we apologize for this issue. A check was issued and mailed to the forwarding address provided;however, it has not been cashed or returned at this time. Our office has been trying to get in touch with you to reissue a new check, but we need a current mailing address. Please contact our office with an updated mailing address as soon as possible.

• Review fromKosh R

  Date: 08/14/2024

  1 star

  Kosh R

  Date: 08/14/2024

  In the two years that I lived here, they did not take care of the black mold in our apartment, the ceiling collapsed in my room, the bathroom had mildew and mold and they tried to charge me twice for the last month's rent. Horrible company. Do not lease with them.

  American Campus Communities

  Date: 08/19/2024

  Hello Kosh,

  We're sorry to hear of the issues you experienced at Campustown Rentals. Unfortunately, as of 12/12/23 we no longer own or manage that property. If you need assistance, please feel free to reach out to our Customer Service team at 512-732-1099. 

  Best wishes, 

  Customer Service 

• Review fromRoss h

  Date: 07/30/2024

  1 star

  Ross h

  Date: 07/30/2024

  I am incredibly disappointed with American Campus Communities. They advertised the cheapest rate to lure us into renewing our leases, only to pull a bait-and-switch. The actual rate ended up being $180 more per month than what was initially advertised. This deceptive practice is infuriating and feels like a complete scam. Its unethical to mislead tenants this way, especially students who are already on tight budgets. I would not recommend American Campus Communities to anyone looking for honest and transparent leasing. Save yourself the hassle and look elsewhere!

  American Campus Communities

  Date: 07/31/2024

  Hello Mr. **************** we understand your disappointment, pricing decisions are based upon local supply and demand conditions. It is not unusual for prices to vary throughout the year as local supply and demand conditions change. However, as a renewal and early signer, your student receives certain benefits over residents who sign leases at a later time, including preferred unit selection, room and roommate assignments and minimizing the cost of moving.

  Acknowledge this is not the answer you are looking for; however, our goal is for your student to continue to have another successful renewal year at the property.

  If you have any further questions, do not hesitate to reach out to our office and request to speak with a manager.  

• Review fromMiya W

  Date: 05/22/2024

  1 star

  Miya W

  Date: 05/22/2024

  After living and working at ********************* in ************, I have nothing to say except avoid living or working at an ACC property. Their corporate office doesn't care about their residents nor their employees. Offering abysmal pay and living conditions, while continuously raising rates beyond reason for the apartments they offer. I have lived here for 2 years and here is what I have experienced:1. Employees are encouraged to blatantly lie to prospective residents on tours in order to sell their product. The model apartments are kept at a way higher standard than the actual resident apartments, after all, they only care about getting students to sign a lease. Residents tour a beautiful model (Which even in themselves are falling apart and basically taped back together so they just look appealing) and then move into an apartment which may not even be fully ready. I have seen friends move into cockroach-infested apartments, apartments where maintenance wasn't fully completed, or even where they weren't fully cleaned! An absolute bait-and-switch. 2. In the beginning of 2024, they decided to do a property-wide flooring project, where residents were forced to pack up their belongings and store them away in closets or in provided bins (which were laughably small). Then, they tore out all of the current flooring and installed some cheap vinyl flooring which began immediately scratching and peeling up. They did not clean up after themselves, and residents moved back into a filthy, dust covered apartment. My apartment in particular also had flooring glue and floor leveler spilled throughout that simply won't come up off of the floor, and they broke both my toilet and my front door, which could no longer lock properly. I came home to my apartment torn up AND left unlocked. This all came after less than 2 business days notice DURING my finals week. This showed absolutely no respect for the residents or their wellbeing.I could say much more, but have limited characters

  American Campus Communities

  Date: 05/28/2024

  Hello ****,
  Thank you for bringing your concerns to our attention. We truly appreciate your feedback and apologize for any inconvenience or frustrations that you were caused during your stay here.
  In reviewing your concerns, we would like to explain how we have assisted other residents in your situation and what we can offer you to remedy these issues.
  Firstly, we would like to thank you for your tenancy over the past 2 years. We value you as a resident and as a former employee of ***.We realize that the model apartment does have a certain look and appeal which is used to sell our apartments. However, there is a model disclaimer that is displayed in the model unit and is also explained in the lease agreement. The model is intended to be a representation of the general quality of the apartments leased to residents, but this *** vary depending on the unit location or floorplan type. This is something that all staff are trained to explain to prospective tenants when touring the model.
  Pest control issues are of the highest importance to us, and we act immediately when a report of infestation is brought to our attention. To get ahead of these possible pests, we have implemented weekly inspections of all buildings that are on a scheduled rotation. If there are units that are found to be infested with pests such as roaches, they are treated the same day.Some infestations do require multiple treatments based on the severity.
  We undergo a structured and detailed turnover process, but we realize some maintenance items *** get overlooked from time to time prior to a resident moving in. We encourage residents to complete their online unit condition form when they move in to document any damages or issues that *** have been overlooked so that we can address them. Any emergency maintenance item is handled first, and all other requests are responded to based on the order they are received by our team. On the August move in day, we have vendors at the ready to respond to any cleaning, painting or maintenance issues that are reported to the team same day. If anything is not to a residents satisfaction,we do our very best to ensure that we make it right as soon as possible.
  We apologize that you did not have a good experience while your unit underwent the transition from carpet to plank flooring. This project was intended to be a huge upgrade to the overall property furnishings. We realized that this did affect some of our student residents who were still actively engaged in their studies, therefore we did our best to accommodate any resident requests for rescheduling as we received them. We have been able to remove residual glue from the floor installation by sending our cleaning vendor to any unit where this is reported and have them thoroughly clean the floors and would be happy to offer you the same. We are aware that the product itself was not consistent in all units and in our tower building specifically, we have witnessed the issues you and others reported with its durability. These concerns were escalated to the *** construction team who is working with the vendor on this project, and they are currently in the process of determining a resolution and timeframe on this matter.
  We are sorry that your toilet was left wobbly after the flooring was installed and that your door was damaged and left unlocked due to the damage caused. We received your work orders for these items and the door request was responded to within 24 hours of receiving it and the toilet within a few days of receiving it. We apologize if our response to these work orders was longer than expected, but we make sure to respond to our highest priority work orders first unless the item is preventing you from living in your unit as normal.
  We would like to thank you once again for voicing your concerns and we would welcome you to contact the office if you have further questions or concerns. It is the position of ********************* and *** to provide the best experience in student living to all residents and we pride ourselves on making the community a place where you love living.

• Review fromJack B

  Date: 05/14/2024

  1 star

  Jack B

  Date: 05/14/2024

  No security cameras in the parking garage, over this spring multiple break-ins have occurred and cars have been vandalized. They only hire 1 security guard and a third-party security car that comes by. They need physical cameras in the garage.

  American Campus Communities

  Date: 05/22/2024

  Thank you for your feedback.  As we have discussed upon hearing your concerns, we immediately increased our patrol coverage via our on-site Courtesy Officer and our security company specifically in the parking garage.  The enhanced patrol protocol is still in place as this time. We are also looking into expanding our garage camera coverage in the garage. While these additional patrols and the cameras installation will discourage further incidents, we still encourage all our residents to follow our parking safety guidelines of always locking vehicles and never leaving items in view.   We appreciate you choosing Callaway House as your home again this year, and we will continue striving to make your experience a positive one.

• Review fromDylan S

  Date: 03/27/2024

  1 star

  Dylan S

  Date: 03/27/2024

  They kicked me out of my apartment for TWO FULL DAYS during midterm week at **** at Buff. They made me move out everything so that they could install new vinyl flooring. My room was covered in dust and absolutely destroyed. I was not allowed to use my kitchen, and they did not offer compensation for food. All of my belongings were covered in dust as they did not offer any place for me to move them! They provided a maximum of two 1-foot x 8-inch plastic storage containers... I have been living here for 3 years with a closet full of food and belongings that I now had nowhere to store during renovation.

  American Campus Communities

  Date: 03/28/2024

  ********************** is currently undergoing a full property flooring upgrade project, converting current carpeted areas to vinyl along with updated the current vinyl to the newer vinyl for a matching floor product throughout all residential units. The work takes place in each residential unit between the hours of 8AM 6PM, during (2) business days. The contractors do not work weekends, only Monday Friday. Dylans unit has not yet been renovated, but the renovation is about to begin. Below is the schedule for ****** unit upcoming:
  
  Day 1, Friday, 3/29/2024- Workers will be completing bedrooms/bathrooms/closets of B, C, D along with the stairs and ************** level of the upper floor. Residents are asked to not be in the working areas during work hours and can utilize the other areas in the apartment not being worked in, or additionally utilize the ********************** *****************
  Day 2, Monday, 4/1/2024- Workers will be completing bedroom/bathroom/closet of A along with the first-floor common area Residents are asked to not be in the working areas during work hours and can utilize the other areas in the apartment not being worked in, or additionally utilize the ********************** *****************
  
  For the areas that workers are completing flooring, the resident items must be removed from the floor for work to be completed that day. Once that days work is complete the residents are free to move all items back to normal. Residents can borrow totes from ********************** to store items if needed. However, ********************** set the initial limit to (2) totes per resident to ensure there were enough totes for all residents to be utilizing.If ***** needs additional totes for this project, those can be provided upon request and ***** can sign-out those totes at the office.
  
  ********************** understands that the flooring project can result in an inconvenience for the resident, which is why we are providing several notices in advance for preparation as well as offering additional storage totes. ********************** agrees to provide ***** a digital gift card amounting to $50.00 e-mailed to his e-mail address on file for the inconvenience caused and continued appreciation of cooperation to complete this project. ********************** must maintain the strict schedule to complete all units.