Complaints
This profile includes complaints for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 164 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a predatory company using high-pressure sales tactics and dishonesty to scam people door-to-door. Against my better judgement and the warnings of my husband, I agreed to let them do ONE spider control spray at my home. Whatever they used was as ineffective as tap water. We had multiple spiders in the house over the next few weeks. Whats worse is that they then had the gall to claim I signed up for a full year of services and have repeatedly harassed me ever since with goons at my door and con artists calling me to demand payment I dont owe them for services I never agreed toand wouldnt want because they dont actually do anything anyway! The Washington State ************************ is also going to get an earful about these despicable scammers. Alta needs to be shut down.
Business Response
Date: 11/07/2023
We are so sorry to hear of your experience and apologize for any interactions that were not positive or helpful. We are so glad we were able to help you and take care of your account and close without any fees or penalties. We appreciate your patience and thank you for reaching out so we can continually improve our services. We wish you the best of luck! Please do not hesitate to reach out if you have any further concerns.Initial Complaint
Date:10/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filing this complaint against Alta Pest control due to very sketchy and unethical business practices.Business Response
Date: 11/09/2023
We are so sorry for your experience and want to do what we can to make things right with you. Thank you for taking the time to reach out and provide us with your feedback so we can continue to improve our services as a whole and each department therein. Please give us a call at ************** so we can come to a resolution and address any further issues or concerns.Initial Complaint
Date:10/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 8, 2023, a salesman came to my home to sell outside pest control. He sold me a 12 month package. He said that I would pay $85 per treatment. He did the first treatment and I gave him a check for $42.41. That was a discount off the $85 per treatment. I never saw nor did I receive a contract at that time. I was not informed of the three day cancellation notice. I did not agree to be recorded nor videoed, which were both done. When I had a problem with the of 9.5%, I requested a copy of the contract. When I saw that they expected me to pay $85 plus tax per month, I wanted to cancel. They are now saying that if I cancel, I will have to pay $460. I talked to a JAG lawyer that said that I should have received the contract on signing and I should have been given a three day cancellation notice. I was given neither. The contract was not delivered until I had requested a copy at least a month later.Business Response
Date: 10/23/2023
We are so sorry for your experience. We are so glad we were able to help you and part ways on amicable terms with no fee to cancel and the waiving of your monthly bill. We thank you for your valuable feedback so we can continue to improve our services in every department. If there are any further questions or comments, please let us know and we'd be more than happy to address them.Initial Complaint
Date:10/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they showed up at my door one day.i desided to give them a try.well I still got spiders an ants ,they have not been back.i let them not spray on the inside that day.but I only have one lung.they where suppose to put up some kind of things to keep spiders from building their webs back,but they didn't .I tried to tex them three times ,the only thing they return is ,more deals they have.i am own a fixed income ,I want my money back,cause it's not working ,an they aren't trying.no wonder they got so many complaints.they want even acknowledge me .I have them just as much as ever.i want the contract stopped .or I *************** don't even think it was big spray.i am going to have to council my debit card ,to keep them from taking my money for nothing.they haven't done nothing they said they would. ***************************** p.s they done mine by phone ,showed up at my house 45min.from their office.Business Response
Date: 10/16/2023
We are so sorry for your experience! It is our goal to provide excellent service and to make things right if that is not attained. I would love to go over the details of your account and find a resolution that meets your needs. Thank you for taking the time to reach out. Please give us a call at ************** so we can locate your account and hear more about your experience.Initial Complaint
Date:10/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Dates:7/7/2023 $45.00 (Initial Agreement) 8/8/2023 $65.00 9/6/2023 $80.00 10/6/2023 $80.00 Total Paid: $270 Service Dates:7/7/2023 by ****** regular service 7/29/2023 by *********** (re-service)8/23/2023 by ***** regular service 9/15/2023 ****** reached out. Called back and spoke to a different representative.Product:Demand CS Insecticide (*****-Cyhalothrin 9.7%)****** Insect Growth Regulator (Pyriproxyfen 1.3%)Scrimmage Surfectant (Polyethylene Glycol mono 100%)Guaranteed Insects:American Roaches Crickets Millipedes Sow Bugs Ants Earwigs Mosquitos Spiders Box Elders Fleas Oriental Roaches Ticks Centipedes Hornets Silverfish Wasps Areas Supposed to be treated:Yard/Lot Surfaces and Resting areas around and near home My contract lists the guaranteed insects. I also pay an additional fee for rodent protection.I have had to have the company come out and retreat my home since they started. I have noticed an increase in American Roaches on the external part of my home, and asked questions about the monthly fogger being used around the windows and doorways. I expressed that I am still seeing waterbug (American Roaches), mosquitos, box elders, wasps, earwigs, and spiders around my home.I was billed again on October 6, 2023 for $80 after asking Alta to not return to my home. Both my daughter and I have been in contact with **** regarding this issue and are told different things about what our contract covers.****'s product does not work on fleas. I have incurred additional costs for my two dogs due to the product not working and a flea infestation in my yard since starting Alta's service.Alta's product is not working. I would like to end the contract with a zero balance. The contract has a cancellation fee of $454 if the contract is cancelled within the first 12 months of service. The product has not met the standards that Alta advertises. Thank you BBB.Business Response
Date: 10/13/2023
We are so sorry for your experience! It is our goal here at **** to provide excellent service and to make it right when there is anything lacking. We would love to go over the details of your experience and try to find an amicable resolution. We want to be able to provide service that is valuable and that meets your needs. Please call us at ************** to go over your account. We look forward to speaking with you.Customer Answer
Date: 10/19/2023
Complaint: 20713806
I am rejecting this response because:I would like to discontinue the service due to product not working regarding the guaranteed pests listed in the contract. The only amicable solution at this time is to discontinue the service without any additional expense and to refund the $80 fee from October. **** has not fulfilled their part of the contract, as advertised and as posted in the contract regarding guaranteed pest. Waterbugs, mosquitos and other bugs are still present.
My dogs have suffered tremendously due to the flea infestation. The product does not work. I listed the agents used in the product in the initial email. I would like the $80 reimbursed that was charged in October and I do not want to pay the early termination fees.
Regards,
***********************Business Response
Date: 10/23/2023
We are sorry for your experience and hope that what we've done in your behalf is sufficient and can be accounted for on your end as well. On October 17th, a refund in the amount of ***** was initiated to your financial institution on file. That refund should take no longer than 3-5 business days to process, so please let us know if you do not see it within that time frame. In addition, a note has been added to your account that you are able to close with no penalty. We are more than happy to provide you with the resolution you are seeking and hope to be able to talk with you soon. We would love to gather additional details of your experience in hopes to provide continuous excellence with our services and make any necessary changes. Please call us at **************.Customer Answer
Date: 10/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will call to cancel the account without monetary penalty not having to pay any additional fees.Thank you for initiating the requested refund.
Regards,
***********************Initial Complaint
Date:10/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am enrolled in quarterly pest control service with Alta and pay when services are rendered. They missed their ************* so serviced my home on August 2, which I paid for per contract. They then showed up again on September 28 unrequested to provide another quarterly service. I called and explained I was not due and the fee was waived. A technician showed up again today to provide yet another "quarterly service" and charged me my regular rate. I called to attempt to resolve this situation as I was serviced August 2, then again September 29. Furthermore, the same technician came to my house today that was there last week to perform a quarterly service. He should have alerted management that he just serviced my home and neglected to raise any flags that service was duplicated, They said they are on an automated scheduling system and that the charge was staying. My contract is for quarterly service and do not feel that I should be double billed because of their scheduling issues.Business Response
Date: 10/05/2023
We are so sorry for your experience but are happy we were able to come to the resolution requested. Thank you for reaching out to us so we can continue to grow and improve our services. Please let us know if there is anything else we can do for you.Customer Answer
Date: 10/07/2023
Complaint: 20693595
I am rejecting this response because:a refund of the fee I was charged outside of my scope of services per contract has not been issued nor has confirmation that my contract was cancelled per written request on 10/3 been confirmed.
Regards,
*******************************Business Response
Date: 10/12/2023
We want to apologize for your experience and thank you for reaching out and giving us your feedback. Your refund has been issued and your account has been deactivated as of 10/5. Please let us know if you do not see that refund soon. Thank you for giving us the chance to make things right and part on good terms. We look forward to speaking with you next week as we discussed. Please let us know if there is anything additional you need in the meantime.Customer Answer
Date: 10/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a year long contract with Alta over 12 months ago for $64 a month for pest control. They only came out twice after several phone calls and I continued to have pest control issues all year. I started calling last month September 2023 to cancel the service, because they were continuing to bill me after the end of the 12 months, but I havent been able to speak to anyone in person, so they continue to bill me monthly for a service they are not providing. I tried to email the business, but they emailed back saying they would not cancel the service unless I spoke to someone in person or over the phone.Business Response
Date: 10/05/2023
We are so sorry for your experience. Thank you for taking the time to reach out. We would love to speak with you about the details of your experience. Please give us a call at ************** and we'd love to come to a resolution that works best for the both of us.Initial Complaint
Date:09/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They not do correct the Jobs. I just want delete my account and stop calling me or send email i want they stop call or email stop i would not pay more money a spider bite me was the worst thing the job was not goodBusiness Response
Date: 09/29/2023
We are so sorry for your experience and would love to speak with you. Please call us at ************** so we can locate your account and come to a resolution that works best for both parties.Customer Answer
Date: 10/02/2023
Complaint: 20666483
I am rejecting this response because:
Regards,
*********************************alta pest account # 253560
Remove other payment and collection
Business Response
Date: 10/10/2023
We've been trying to reach you by email and phone but have been unsuccessful. We would be more than happy to waive any fees and remove you from collections, we just ask that we speak to you and go over any additional details of your experience. We are always looking to improve our services in every department and would love the opportunity to go over your interactions with our company. Please call us as soon as you're able so we can completely resolve the situation at hand.Initial Complaint
Date:09/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im being charged for a service i never received. I already had a pest control company and a sales rep for **** came to my house and spoke with my wife. The sales rep informed her that Alta would pay any transfer fees for switching from my existing service. This was not done and as such i refused service from Alta. I am now being charged $40 a month for service i do not have not and will not receive. I have a $170 bill when no services were rendered. My wife cancelled the service contract with said sales person after they had not paid the associated fees with my current provider. This is not good business I will not be paying I will contact a lawyer and dispute any claims made against my credit. I was told I would be contacted within an hour and a half by the director but that time has passed.Business Response
Date: 09/29/2023
We are so sorry for your experience with our team. It is our goal to provide five star service from all of our departments and to make it right if something has been unsatisfactory. We would love to speak with you about the details of your experience and come to a solution that works best for both parties. Please call us at **************.Customer Answer
Date: 10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:09/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for pest control service in July that is supposed to provide monthly treatment/service on the 2nd Monday of the month. In August, we had not received service so after a week I called and was told that due to a glitch we never got scheduled. They then assured me they had us scheduled for the 2nd Monday of the month moving forward. In September, after not receiving monthly service I called again and was told someone was coming out a few days later. Turns out that someone was only there to do a specialized quarterly treatment and not the routine monthly service. They told me they would let their manager know that someone still needed to perform monthly service. After waiting more than a week, I called back to check status to learn once again we were not on schedule. ******** service agent originally was just going to schedule us for following month (skipping monthly service without addressing payment reimbursement). They finally got us scheduled for 9/29 (last Friday of the month). It is fatiguing and frustrating to call each month, wait for available agent, explain the situation for a service that is supposed to occur automatically. Initial mistake might be understandable. Repeated mistakes leave the impression they are scamming people. There is a steep penalty for canceling service, which they appear to rely on to string people along.Business Response
Date: 09/29/2023
We are so sorry for your experience. It is our goal here at **** to provide five star service from all of our departments and to make it right if that isn't provided sufficiently. We would love to talk with you about this and come up with a solution that works best for both parties. Please call us at **************.Customer Answer
Date: 09/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.While the situation is not yet resolved, they seem willing to try to make things right. We will call them at number provided to discuss further.
Regards,
*************************
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