Complaints

This profile includes complaints for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alta Pest Control has 16 locations, listed below.

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  Alta Pest Control

  2013 Wells Branch Pkwy Ste 301 Austin, TX 78728-6906

  
• 

  Alta Pest Control

  5380 Eisenhower Ave Unit G Alexandria, VA 22304

  
• 

  Alta Pest Control

  8421 Old Statesville Rd Ste 2 Charlotte, NC 28269

  
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  Alta Pest Control

  3601 W Harry St STE 7 Wichita, KS 67213

  
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  Alta Pest Control

  5460 S Garnett Rd Ste N Tulsa, OK 74146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They swore to me repeatedly their products were safe for my dogs but all 5 of my furbabies have been ill and vomiting ever since they came here a week ago. I demand they cancel my hard sold contract of $139 a month FOR FREE, refund the $39 I've already paid, and provide me with a complete and truthful list of ingredients in their products to give to my veterinarian and never return to my home.

  

  Business Response

  Date: 09/28/2023

  We are so sorry for your experience and appreciate you taking the time to speak with us and get this resolved amicably. If you need anything further, please don't hesitate to reach out and we'd be more than happy to help.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company promised services they did not deliver upon. I was promised by the salesperson that the technician would clean cobwebs and bees nests while they sprayed for bugs. This did not happen, I went to their portal and made a complaint they said I needed to call them. Every time I called the automated system would not get me to a person to get my issue fixed so I sent a message through their text program saying I wanted to cancel. Tried reaching them multiple times but kept getting told I needed to call them and couldnt get through finally was able to answer when they called and know they claim I owe them $290 for cancellation and another ****** for July and august and late fees even though I tried to cancel on July 5 th before both of those would have been due. This is some shady business practices that they fee I need to hold up to my side of a contract that they were in breach of first

  

  Business Response

  Date: 09/25/2023

  We would love the chance to talk with you about this and see if we can come up with a solution that works best for both parties. Please give our office a call at ************.

  Customer Answer

  Date: 09/25/2023

  Complaint: 20653172
  
  I am rejecting this response because: I have talked to them about fixing this. I had a lengthy conversation with someone from their office today with no fix except pay for services that were not rendered or get sent to collections
  
  Regards,
  
  *************************

  

  Business Response

  Date: 09/29/2023

  We are so sorry for the miscommunication and your experience. We would love to speak with you further regarding your account and finding a permanent resolution that works best for the both of us. Please call at **************.

  Customer Answer

  Date: 10/02/2023

  Complaint: 20653172
  
  I am rejecting this response because: I have tried communicating with you already and have either been ignored or told it was pay or be sent to collections. I am not going to bullied into paying for services that were not done 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 10/16/2023

  We absolutely understand your concerns and want to validate your feelings of frustration. We apologize for the miscommunication and the negative experience you had. We would love to be able to offer you closing out no penalties and to further address any other concerns you may have. It is our job to provide quality service and to make it right when we have not met up to those expectations. Please give us a call we'd love to speak with you and be able to resolve things amicably. Thank you for taking the time to reach out and we hope to talk with you soon. 

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14/23 I had **** out to give me a free inspection for rodents or termites. After a brief viewing of the attic and crawl space I was advised that I had a large infestation of mice in both areas. I was told it was a critical matter and needed to be taken care of as soon as possible. **** had me sign paperwork on his tablet with my initials and told it would cost $13,080. I then received later that day emails of this contract. I had another company out to check if this is correct and was advised that there is minimal note in either space of any rodents and it was not necessary to have any further work at this time. I have had no droppings in my home at this time or any time this year. I have multiple bait boxes around the perimeter of the house. Today 9/15/23 3:24 pm I have advised them by phone and email cancelling the same. Secondly in talking to ***** at Atlas at 3:24 this afternoon I asked for no further services of pest control be done. He advised me they were going to charge me $250 to cancel. I do not believe I should be charged for this since they apparently are giving false information to me about the rodents and I don't want to have anything further to do with them.Bottom line I am asking for reimbursement of the $250 if they charge it and total cancellation of any contract for $13,080.00.

  

  Business Response

  Date: 09/18/2023

  We are so sorry for your experience with our business. We tried reaching you earlier but were unable to get in touch. Please give us a call at **************; we would love the chance to speak with you about the details of your experience and come up with a solution that works best for both parties. We look forward to speaking with you soon.

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please help, I hired Alta pest control. I paid approximately $1,100 for service that have not been completed. I paid for a service for mice in the walls. I still have mice in the walls???? I paid for treatment of large spiders and webs along my fence and gutters. They charged $110 for this service. They never sprayed the spiders. I am having to go to ******* on my birthday and spray the spiders myself.

  

  Business Response

  Date: 09/12/2023

  We are so sorry for your experience, ******. Thank you for taking the time to reach out. I am so glad we were able to make contact with you and come up with a solution that works best for both parties. Thank you for being a valued Alta client and please reach out to us if you have any further questions in the meantime. 

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of August 2023 we had Alta pest control called us and offered us a home inspection and we agreed. The inspector came out while only my wife was home working and did the inspection. We were told the house was infested with mice (we have had not site or evidence of mice) they came and installed the traps in the attic and garage and never sealed the places they said they were going to seal since then a tech and a different installer have came out and said theres no sign that mice have been in the house at all, no traps were set off an no mice in any traps. We have been told by multiple people that this inspector has multiple reports on him for this type of work and **** wont do anything about it. I have yet to be able to talk to an actual manager or supervisor with multiple requests to talk to them or get a call back from them

  

  Business Response

  Date: 09/07/2023

  We are so glad we were able to talk with you about this to come up with a solution that works best for both parties. Please let us know if there is anything else we can do for you.

  Customer Answer

  Date: 09/07/2023

  Complaint: 20559111
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today a door to door salesman from Alta Pest Control came by ans talked to me about their service. He explained that they would treat my house quarterly for $39.00 plus tax. I repeated the terms to him that I would pay that amount quarterly for a total of about $120.00 and he agreed. However, when I went to sign the agreement it was for $39.00 monthly not quarterly so I told him to cancell. I need to be reassured by the company that I do not have any agreement for services with them and will not owe them any money.

  

  Business Response

  Date: 09/01/2023

  ******, 
  This is ***** with Alta Pest Control. I am so sorry you have not had a positive experience with our company. I see that you have called in and we were able to speak with you and confirm your account is not active. This issue has been addressed with the appropriate people and I appreciate you bringing this to our attention. I would love to talk with you about the situation and go over the details of your experience. Is there a day/time that would work for you to have a quick conversation?  Please call at **************. I look forward to speaking with you soon.
  

  Warm Regards, 

   *****

  Customer Service Manager 

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: &/21/2023 Money paid: $0.00 Issue: Alta Pest Control is using scare tactics and possible discriminatory tactics to harass or scare people into buying their services. A representative came by my house twice today to try and use scare tactics to convince my wife that we needed their quarterly pest control services. Even though I answered the door and said I would speak with him he insisted on speaking with the, queen of the house. The entire sales pitch was centered around telling me that bugs are all around my house and will het into the walls. I explained I treated my own home and have had no issues in 6+ years. Each time I attempted to decline the offer or services I was met with a rebuttal by the rep to why the services were needed: do you like bugs, pest controls is like medical insurance, and does your wife like bugs around the house. It was evident that the rep wanted to speak with a female and that their plan was tj scare them with the thought of bugs to get their services. After I declined for the 3rd time the rep asked, its just $39 is that something youd be willing to pay just to give me a shot and to help me out. It sounded like he just wanted a sale. After I explained I felt disrespected, the rep told me why I shouldnt feel like that because I, misunderstood what he said. I recalled our conversation to which he walked over to his hover board to leave. I explained one final time I wasnt interested and that I wanted him to leave my property and that I understood their scare tactic to talk to only females. He swiftly left after my final request to leave before getting authorities involved. They want to speak to females only, they use bugs to scare whomever they speak with, and he got upset after multiple attempts to decline services tj the point where he begged for us to purchase it to help him out. Its unprofessional and felt like a form of harassment.

  

  Business Response

  Date: 08/22/2023

  We are so sorry that you have not had a positive experience with our salesman. Thank you so much for bringing this to our attention. It is our goal here at Alta to make sure that every client and potential client alike get the best possible experience. Whether it is from our sales team, service technicians, or office staff, we want to make sure every individual is treated with respect. Please call our office at ************** so we can locate which salesman came out to your property. Again, thank you for making us aware of this situation.

   

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson came door to door in our neighborhood. I had a bad ant problem he said he could take care of that day. Told me he sent me a contract via email. I said I did not want to sign a contract due to being taken advantage of before. He said a debit card would take off that days service. So he processed the payment via his iPad. I signed for what I thought and was told was a one time payment authorization. Now I find out I was actually signing a contract. Due to the automatic payments being taken from my account. I called them and asked to cancel. They said I signed a contract. I stated indeed I had intentionally not. She sent over an email with my electronic signature. I let her know I was told I was signing a one time payment authorization. She informed me I could pay ****** to cancel or continue to pay for the next year. Wow!!! Might I ad I would have never signed up for the service for a year anyway due to the fact its a rental. Thats unbelievable and deceptive.

  

  Business Response

  Date: 08/18/2023

  ******,

  This is ***** with Alta Pest Control. I am so sorry you have not had a positive experience with our company and I would love to talk with you about the situation. Is there a day/time that would work for you to have a quick conversation?  Please call at ************** so we can find a solution that works best for both parties. I look forward to speaking with you soon.

  Warm ******************************************* Manager

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/23/23 Alta Pest Control offered to come to my house to see if there were any problems that needed to be resolved. Alta Pest has been my pest control company since 8/2021. The only problem *** had with them is that they havent remedied my mice problems. *** came inspected the outside of the house and the attic. When *** finished he came to me and he said that the mice have gotten into my attic. That there were holes in the ***** to the attic. There was mice tunnels, urine and f**** He also said that the insulation wasnt up to code. He immediately sold me on their attic remediation and insulation replacement. That its a lifetime warranty and no mice will ever get back up there. Work started on 7/26,two technicians ***** & *****,showed up one stood around doing nothing and the other one was up in the attic cleaning out all the insulation. After about 2 1/2 hours of them working all my carbon monoxide detectors started going off, they had their gas machine in the garage polluting the air. So the rest of the day I felt horrible. On 7/28they arrived and said today was the day they would blow in the new insulation. I asked ***** about the holes in the attic & he said they would patch the holes after the insulation is put in. What?? I was supposed to be home all day but had to leave to take my dog to the vet. I was gone 45mins &they were gone by the time I got back. When I called the office about the work that wasnt done, garage door seal, holes not patch etc, they said that someone would come back, but no one did. I called office 7/31 asked to talk to manager wouldnt let me I talked to ****** she said she would send someone back to finish job. Weds 8/2, I was to receive a call, never did. ***** supposedly came to my house but never left a card company said they have fired him. 8/7 sent ******* said he filled holes, than sealed garage door sides with a foam. 8/8 when I tried to leave garage door was stuck & broke. Call Alta ask talk manager NO

  

  Business Response

  Date: 08/14/2023

  Thank you so much for your patience on this matter. We are looking into some things on our end to see if we can come up with a solution that works best for both parties and we will reach out tomorrow where it is a bit late tonight. Thank you again for your patience and willingness to work with us!

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  Alta Pest Control has admitted that there were mistakes made and refunded my money.  
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved an email last week notifying me of an upcoming outdoor pest treatment which would take place on Friday, August 4th. I was at home until 4:30 on the 4th and no one arrived at my property. Nor did my Ring camera show any visitors. I received an email Friday evening that my pest treatment had been completed along with the chemicals used for my treatment. I called Alta Pest Control on Monday morning to inquire about the treatment time. The rep confirmed that the treatment occurred between 2:00-2:15 on August 4th. I told the rep that the technician did not treat at my property as claimed. Due to this, I wanted to cancel my service as I will not do business with a company that I cannot trust. Rep offered to send another tech out this week. I told him that wouldn't be necessary and that I needed to speak with a manager. A rep by the name of ****** called me back. She understood my frustration, said she would reach out to her manager and her goal was to get the cancellation fee removed. She called me back and advised that the manager is not able to remove the cancellation fee. I am not willing to pay the cancellation fee since the company cannot be trusted.

  

  Business Response

  Date: 08/08/2023

  We are so sorry this has been your experience! We are so glad we were able to talk with you about this and come up with a solution that works best for both parties so we can part ways amicably. Please let us know if there is anything else we can do for you!

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate that ****** S reached out to me and that we were able to resolve this.  
  
  Regards,
  
  *****************************