Business Profile
Property Management
Main Street Renewal LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Property Management.
Reviews
This profile includes reviews for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.61/5 stars
Average of 1,007 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMary B
Date: 08/08/2022
1 starHorrible Company! Stay away from them. Customer service is a joke and cannot reach!Main Street Renewal LLC
Date: 08/10/2022
Hello ****,We really appreciate you are answering our survey to let us know about your experience. We value your feedback so we can improve different aspects of your future experiences which is our main objective. We couldnt find your information based on the review.Our specialist team wants to hear from you if there is any question or concern of urgent matter, please reach us at ********************************************* and tell us about your situation with a brief description, your address and name to have a quicker resolution and effective communication.Thank you. ***** Resident Advocate at Main Street RenewalReview fromMaritza C
Date: 08/07/2022
1 starWe have been renting with MSrenewal for over a year. Since Friday our AC unit went out. The temperature in the home has been 90 degrees. I have called them at least ten times between, Friday and today Sunday. On Saturday I was told that a work order had been completed and that was false. They gave me the name of the vendor, who I called four times and they stated they never received the work order. On Sunday I called msrenewal again they called the vendor while I was on the line and the vendor stated they received the work order on Saturday after 7 pm. The vendor unfortunately is backed up a week. With work orders. MSrenewal stated they would give us portable ac unit in the meantime. This never happened, this is the worst company to rent from.Main Street Renewal LLC
Date: 08/08/2022
Hello *******,We appreciate you letting us know about this A/C issue that has not been fixed yet. I sincerely apologize for the inconvenience you have been experiencing. An email has been sent to the appropriate department with high importance and an escalation has also been submitted on your behalf. They would be handling your case from their end and would let you know any update or next step . You will be the first to be notified via email with the update. Thank you so much for your patience with us! If you have any other questions, please don't hesitate to let us know at ********************************************** and we will be glad to give you further assistance. Thank you. ******* Resident advocate at Main Street RenewalReview fromJen B
Date: 08/07/2022
1 starComplete scam. They dont show for the showing. They request a credit card to show the property. Dont waste your time or risk being taken advantage of.Main Street Renewal LLC
Date: 08/08/2022
Hello ********,We appreciate you taking the time to share your feedback with us.We will be happy to help you with your concerns, please email us at ********************************************* with a brief description of the main issue and we will take care of you. Thank you. ******* Resident Advocate at Main Street RenewalReview fromDavid S.
Date: 08/04/2022
1 starThe customer service is atrocious!!! Nothing goes smoothly dealing with them. The promise that youre getting a good house is a load of c*** We havent been in the house a month and theres constant problem after problem. The supports on the front porch are 75% rotted through did a maintenance request stil havent heard anything. Back porch outlet doesnt work, has an ant problem throughout the house, interior doors dont shut right, water faucets drip constantly, they had people paint the front porch and they painted the mulch and all bushes as well. Only 2 cable jacks in the whole house are useable. Also, paint all over the tile floor from whoever painted the house like they didnt even put a painters tarp down. Today air conditioner stopped working, was promised someone would be out today, after a few hours called back and they told us it changed wouldnt be till tomorrow morning between 5-8. The vendor they use told us he is on vacation till Sunday. So, are we suppose to wait in 90 degree weather with 2 small kids and dogs cause they cant get their c*** together and take care of their tenants. This should be a very urgent situation, but no we were told its on us to pay for a hotel room if we dont have another option. They completely half a** everything just to get someone in so they start making money. This is a terrible company to rent from and wouldnt recommend them to my worst enemy. Never will we lease from this company again!!! Stay far far away from Main Street renewal.Main Street Renewal LLC
Date: 08/05/2022
Hello *****,Thank you so much for letting us know about this previous experience. We would like to apologize for this frustrating and inconvenient situation you have been through. Not getting a timely solution from our resident experience team is not the experience we want you to have. We would like to address and follow your case from here, to move things along for you. Please email us at ********************************************* including full address for review, to have an effective and quicker resolution. We appreciate your cooperation and time. Thank you. ******* Resident advocate at Main Street RenewalDavid S.
Date: 08/05/2022
Yall have done nothing to resolve the issue we are currently having. We are 48 hours without air conditioning and nothing lined up yet to fix it, havent been relocated told thats take another ***** hours. We have between my wife and I contacted yall about 15 times in the last 48 hours and have caught your company in 5 lies so far. So you wanna fix it, you reach out to us if youre truly that concerned.Review fromRyan K
Date: 08/03/2022
1 starIt appears my negative review of this company is redundant judging by the responses below, but I want to make anyone currently in a lease with this company aware of the issue we are having so that they have time to solve it before it is too late, as it was with us. We notified Main Street that we would not be renewing our lease via the Resident Portal as specified in section 8 of our lease agreement. We called two more times to ensure that our message was received, and each time we were assured that our move out date was confirmed (8/6/22) and that there was nothing else we had to do. We called again yesterday to get move-out instructions and were told that the company had not received any of our messages and that our lease had continued another month. We were given the number to the department in charge of the resident portal messages who confirmed that our message was there, despite the main department denying that they were informed. The problem appears to fall on the breakdown of their own internal systems rather than us, but we are now on the hook for another full month's rent despite us having moved to another place and informing them of us leaving. This process feels dishonest and capricious.Main Street Renewal LLC
Date: 08/04/2022
Hello ****,We really appreciate you are leaving us a review to let us know about your experience. We value your feedback so we can improve different aspects of your future experiences which is our main objective. Our specialist team wants to hear from you if there is still any concern of urgent matter, please reach us at *********************************** and tell us about your situation with a brief description, your full address for review and name to have a quicker resolution and effective communication.Thank you. ***** Resident Advocate at Main Street RenewalReview fromKimberly W
Date: 08/03/2022
1 starThis is the one of the most unprofessional inconsiderate disgusting inexperienced scammers I have ever come across moved me and my girls into incomplete home, dirty, no appliances no A/C one of my girls have bad nose bleeds and she is asthmatic, front door is not locking properly no garage key was given, no since of urgency no phone calls just a bunch of emails apologizing I just want my money back seriously Im going to make my next month rental payment too the courts in the morning and request to see a judge to get them served to go too court to get my money back this is just day too in this house and its a **** nightmare. Never never never ever again . Im calling code enforcement in the morning tooMain Street Renewal LLC
Date: 08/04/2022
Hello ********,We really appreciate you are leaving us a review to let us know about your experience. We value your feedback so we can improve different aspects of your future experiences which is our main objective. Our specialist team wants to hear from you if there is still any concern of urgent matter, please reach us at *********************************** and tell us about your situation with a brief description, your full address for review and name to have a quicker resolution and effective communication.Thank you. ***** Resident Advocate at Main Street RenewalReview fromJames T
Date: 08/02/2022
1 starBeen renting from Main Street renewal for going on 4 years. Fast forward to this past June 11, 2022. Came home from a couple days out of town, opened my garage door and the smelled made me gag. Like something was dead. I opened the freezer in the basement to find that it had kicked off. No other outlet had tripped in the house. I had roughly $1100 worth of food I had bought in March to last the year. I called the renters insurance company(which is a partner company) to be told my renters insurance doesnt cover. I sent an email to MSR care team with an itemized list of what was lost asking for a credit claim since I was required to have renters insurance and the company I was trying to use wasnt to their satisfaction. What good is insurance if it doesnt cover this type of things? I have called every week since this happened and been told theres no resolution as of yet. That wasnt a month and a half ago, if I were a month and a half behind on rent, they would have already started the eviction process. STAY AWAY FROM THIS COMPANY! This isnt the only thing that Ive reported only to have them ignore the problem or their maintenance **** set up an appointment and then cancel that morning after Ive take the day off. This is shady business at best!Main Street Renewal LLC
Date: 08/03/2022
Hello *****,We really appreciate you are leaving us a review to let us know about your experience. We value your feedback so we can improve different aspects of your future experiences which is our main objective. Our specialist team wants to hear from you if there is still any concern of urgent matter, please reach us at *********************************** and tell us about your situation with a brief description, your full address for review and name to have a quicker resolution and effective communication.Thank you. ***** Resident Advocate at Main Street Renewal
Main Street Renewal LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.