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Business Profile

U.S. Government

U.S. Direct Express

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for U.S. Direct Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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U.S. Direct Express has 7 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 362 Customer Reviews

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    Review Details

    • Brenda H

      Date: 05/24/2025

      Brenda H

      Date: 05/24/2025

      To me they dont even deserve a star I got refunds from ****** and they wont even give me my money are they pocketing it or what thats happened on more than one occasion ive had a lot more problems then just that out of them I wouldnt refere them to anyone thanks for listening ******

      U.S. Direct Express

      Date: 05/28/2025

      I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.

    • Lisa H

      Date: 05/24/2025

      Lisa H

      Date: 05/24/2025

      My husband has aphasia from a stroke. We had to call the company because for some reason they locked his card without his consent. The first ****** we talked to was very nice, and since my husband couldnt verify his identity verbally we weee able to email his id for verification. However, after that we had to call to unlock the card. The next representative was extremely rude. She would only speak to him even though he couldnt get the words out and yelled at me for trying to help him. Finally, we just had to hang up. It is vital that we get the card unlocked. I cant work because I have to stay home and take care of him and that is our only income. I cant understand why there are not some sort of accommodations for the disabled as required by the **** I do not want to have to escalate things and file a complaint but I will if that is what needs to happen. We had already verified his identity, he shouldnt have felt shamed because he has a disability.

      U.S. Direct Express

      Date: 05/28/2025

      I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.

    • Lena E

      Date: 05/12/2025

      Lena E

      Date: 05/12/2025

      I'm so confused I lost my card on march 3 2025 so I canceled it out now I have balance of a dollar before I lost my cars it was ************************************************************* the mail so I call the ******************************************************************************************************************* to download the app I did that I couldn't get in then they told me to since I can't get in you have two accounts one for your kids one for your self it's not going to work what a waist of freaking Time so any body can have an easy access to my cards smh they need to fix this issue nobody shouldn't have to go these problems ??

      U.S. Direct Express

      Date: 05/28/2025

      I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.

    • Five D

      Date: 05/05/2025

      Five D

      Date: 05/05/2025

      There is a fundamental problem with this card service. There automated system is inaccurate by stating that the card is supposed to take 5 to 10 calendar days as it is specified a in there automated service, yet the customer service representatives do not know and specifically to the contrary stating that it takes 5 to 10 business days which is an inaccurate statement. This card is vital for someone who needs their Social Security income in order to be able to sustain a productive lifestyle. The unprofessionalism is the specific reason why the other reviews of this business is so poor. The wait time for this customer service is out of order. It took me almost 1 hour to speak to someone in order to find out where my card was and eventually I spoke to someone; after speaking to someone else, after speaking to someone else. when I was through speaking with the customer service Manager, I was then told that they would not wave the fee for expedition. This in some ways looks like fraud in order to get you to pay a fee whether or not it was fault of your own in receiving this card. There needs to be some accountability for the actions of these businesses when it comes to customer care. On top of the outrageous $13 fee that I was charged in order to receive this card expediently I was also charged another four dollars in order to receive my card that in my opinion was held for ******. ????????

      U.S. Direct Express

      Date: 05/07/2025

      I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.

    • ashantiana j

      Date: 05/04/2025

      ashantiana j

      Date: 05/04/2025

      The business is very slow, and the representatives always take too long. They inactivated my card without consent and they made me bounce from one representative to another and it annoys me because they always take too long to respond to a call that is very urgent.

      U.S. Direct Express

      Date: 05/07/2025

      I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.

    • Jonathan D

      Date: 04/18/2025

      Jonathan D

      Date: 04/18/2025

      I had my card ripped out of my hand and my wallet stolen. Direct Express ************** did a great job at getting me my money back. It took some work, but at the end of the day, I can move on from being robbed. Thanks Direct Express!

      U.S. Direct Express

      Date: 06/20/2025

      I have forwarded your appreciation to ************************************* for Direct Express review

    • Steve B

      Date: 04/12/2025

      Steve B

      Date: 04/12/2025

      The customer service ***resentative was very rude. I am hard of hearing and visually impared. The *** wanted to disconnect the call because my daughter was reading me the numbers. She told me that I could not have anyone helping me even after I told her my daughter was helping me.

      U.S. Direct Express

      Date: 04/14/2025

      Dear Better Business Bureau, 
       
      I am in receipt of the review submitted to your agency by someone who is concerned about his Direct Express card and speaking with a Direct Express **************** Representative. I have escalated his complaint to the Direct Express **************************

      Additionally, He can contact me if he has any questions, I would be happy to speak with him.  
       
      Sincerely, 
      **** Guerra 
      Assistance Vice President  
      Corporate Quality Complaints Analyst 
      Comerica Incorporated  
      ************ 


    • Lorna y

      Date: 04/03/2025

      Lorna y

      Date: 04/03/2025

      super angry! they issued me a new card as they were phasing out the cards beginning with 5115. I paid for the expedited new card and they put the balance owing on it. so the new card has a negative balance of 13 dollars. fast forward to my pending deposit notice.. fundsnwere recieved and my balance would be available 4/3/05 on card 5115 ffs. so now, there's no funds on either card. customer service is a nightmare! so unproffessional and downright rude! *** hires? so now my bills are all due and I've spent a total of 220 mins on hold, only to be hung up on, treated like garbage and argued with. I still have not been able to speak to anybody with any knowledge and I have bills to pay! Who is going to help me? get your act together.

      U.S. Direct Express

      Date: 04/09/2025

      I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.

    • J. T.

      Date: 03/25/2025

      J. T.

      Date: 03/25/2025

      I've been with direct express for several years.never had a problem until recently.i filed for another bank card due to mine having suspicious activity on it.well I paid almost 20 bucks to get the new card.ever since I got it.the direct express company has flat refused to activate ***** I never received my government benefits for February or ******** I've gotten an eviction notice for past rent and I'm way behind on other bills.ive reached out to these people several times and have done all they have asked me to do.which it's still not resolved.i do not recommend anyone to use this company you'll end up regretting it.

      U.S. Direct Express

      Date: 03/31/2025

      I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.

      J. T.

      Date: 04/03/2025

      Thank you.ive still not gotten it.but hopefully soon.

    • Judy F

      Date: 03/05/2025

      Judy F

      Date: 03/05/2025

      Rude and unprofessional direct express customer service representatives. Hello can you please listen to my two calls from 2/4/25 both representatives were extremely rude and disrespectful. I am elderly 79 year old with a disability so after waiting on hold for over one hour to have them hang up in my face was very unprofessional.

      U.S. Direct Express

      Date: 03/14/2025

      I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.

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