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U.S. Direct ExpressHeadquarters
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Reviews
This profile includes reviews for U.S. Direct Express's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 362 Customer Reviews
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Review fromMichael K
Date: 02/28/2025
1 starMichael K
Date: 02/28/2025
I am a victim of fraud and Im starting to wonder now if it was someone at the direct express where I receive my Social Security I ama disabled Social Security member and I never been to any *********** or any ***** or any of those places I had $300 stolen from my car used it and I dont know who win and where Ive also had $261 stole from my card plus $1.99 now they agreed to thedollar 99 and all of these events took place at the same area Now they took back $561 from me direct express so now Im wondering if its someone at the direct express I went to the police filed a police report why would I go and follow the police report when I know that I could be in trouble for fault myself I never didthis. I never been to *****. Would love to go, but Ive never been in. Cant afford it. Never ****** online. Dont use any casinos Ive never been to somewhere where my carwas taken for T-Mobile now what is going on? Somebody is defaulting me at the department of direct express.U.S. Direct Express
Date: 03/06/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.Review fromSusan A R
Date: 02/27/2025
1 starSusan A R
Date: 02/27/2025
Give me a ***** and the middle initial A, throw in a ******** and a ******. Whats that spell? Oh yes, *****/A/********/******, one the top dogs ripping off poverty stricken social security recipients. Utter incompetence doesnt scratch the surface, take racist in charge - the one and only, Silly *****/C/******* and her constant projecting of frustation on customers. It is unacceptable that Us **************** is DENYING social security recipients their money. ELON - FIRE THESE DO NOTHING DEI HIRESU.S. Direct Express
Date: 02/28/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concernsReview fromStacey A
Date: 02/15/2025
1 starStacey A
Date: 02/15/2025
Direct express did me and my kids so wrong I actually been to the er for having a headache for three days went into a depression stage,,I called direct express to reach out about a online purchase I wasn't able to make the lady asked for my social security number I gave her the correct one and she tells me it's not my number and transfers me to fraud department for no reason I had been spending money until i called and asked a simple question when I got rudly cut off and transferred, waiting 4 hiuts on the phone for no one to answer then its gets worse ,I try to buy my kids food and the card wouldn't work after it was working just fine the lady made my card not work and then I was one step ahead went ahead and sent them a copy of my ca state identification card front and back and my social security card ,they denied it, they denied the same photo copies I send to get verified all the other times and it was accepted but not this time they kept telling me the same stuff send it in and I sent it a total of 7 times still to this day me and my children are struggling to get by because at thus point they're rude to me and won't help me at all ,,they said my id is expired which is a bunch of bull my id is clear u can read it perfectly it expires 2028 ,,,so I still can't use my card my pge got shut off I had to sale my kids dad's (he passed away) belongings just a a few of them so we could get our lights turned back on ,,,,direct express customer service and fraud department are garbage they're are other ways they can verify me even tho I've done every thing they said correctly and still im suffering can't use my card its the worst company that ever existed I don't recommend them to no one they take 3 hours at least to get on the phone to not help one bit useless I couldn't get appointment at social security office no sooner that 26th of this month been going to food giveaways its really sad if u ask me ,,,,it should be illegal they are no goodU.S. Direct Express
Date: 02/19/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.Review fromNicol A
Date: 02/04/2025
1 starNicol A
Date: 02/04/2025
To the Sociopath CEOs of ************* and the ******************************************** who has a corrupt partnership with them: YOUR DIRECT EXPRESS PRE-PAID CARD FOR SOCIAL SECURITY RECIPIENTS IS **** TO A CRIMINALS SHOD FOOT STOMPING ON A POVERTY-STRICKEN HUMANS HEAD REPEATEDLY TO STEAL THEIR LAST *****! Will the ****************************** will turn out to be efficient and dump Direct Express into the h*** hole where it belongs? Nobody realizes that when we work to flee your $ prison cell, people get garnished. You cant pay your electricity, rent, ************** you cant pay anything for that matter! And, if you try to, each month, your DirectExpress card will be shut off! You will then have to pay $13 for a so-called delivery. There is no virtual card, and you have to wait for it to be delivered in order to get ONLY cash! There is no routing or account number they give so you could possibly transfer it to another bank to pay bills! This is financial abuse that its best! Let's s**** with the poverty-stricken and disabled and elderly individuals who depend on us while we are at elite parties pretending we like each other! I have a word of advice to the ******************************. The big shots at this corrupt Comercia Bank/Direct Express need to be struck by lightning! And if that doesnt happen, when they cease to exist I want their h*** to consist of being in a room that smells of ammonia because they cant afford kitty litter for their cat, and tapwater that smells like f**** is the only drink they can drink. I want a phone to keep beeping about how every bill that can't be paid have companies threatening them. If **** **** wants to be efficient, destroy any ties with DirectExpressU.S. Direct Express
Date: 02/06/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.Review fromApple76
Date: 01/27/2025
1 starApple76
Date: 01/27/2025
To the Sociopath CEOs of ************* and the ******************************************** who has a corrupt partnership with them: YOUR DIRECT EXPRESS PRE-PAID CARD FOR SOCIAL SECURITY RECIPIENTS IS AKIN TO A CRIMINALS SHOD FOOT STOMPING ON A POVERTY-STRICKEN HUMANS HEAD REPEATEDLY TO STEAL THEIR LAST *****! Will the ****************************** will turn out to be efficient and dump Direct Express into the h*** hole where it belongs? Nobody realizes that when we work to flee your $ prison cell, people get garnished. You cant pay your electricity, rent, ************** you cant pay anything for that matter! And, if you try to, each month, your DirectExpress card will be shut off! You will then have to pay $13 for a so-called delivery. There is no virtual card, and you have to wait for it to be delivered in order to get ONLY cash! There is no routing or account number they give so you could possibly transfer it to another bank to pay bills! This is financial abuse that its best! Let's s**** with the poverty-stricken and disabled and elderly individuals who depend on us while we are at elite parties pretending we like each other! I have a word of advice to the ******************************. The big shots at this corrupt Comercia Bank/Direct Express need to be struck by lightning! And if that doesnt happen, when they cease to exist I want their h*** to consist of being in a room that smells of ammonia because they cant afford kitty litter for their cat, and tapwater that smells like f**** is the only drink they can drink. I want a phone to keep beeping about how every bill that can't be paid have companies threatening them. If **** **** wants to be efficient, destroy any ties with DirectExpressU.S. Direct Express
Date: 01/31/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.Review fromElizabeth E
Date: 01/14/2025
1 starElizabeth E
Date: 01/14/2025
They are awful people. Their customer service representatives are disgusting and the way that they treat their customers they treat them like dirt. They yell at them and condescending tones and wording very unprofessional and would not recommend especially the way they hold your money as if it's theirsU.S. Direct Express
Date: 01/21/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.Review fromAsha J
Date: 01/13/2025
1 starAsha J
Date: 01/13/2025
They are withholding Resident's money (their financial support). I am a Social Worker, working with a 70 homeless male who is seeking to replace his Direct Express card. We had to verify his identity well over 5 times and speak with a supervisor, before they would issue the card. We completed that step and obtained the replacement card. Now my Resident is unable to activate the card and is being directed to confirm his identity again (nothing has changed from mailing the new card to the Resident's address on file). The Resident has the card and is unable to activate it. We are being disrespected and shamed for not having a phone number (homeless with no money to replace his phone, but has over 3k on his card), email (digital divide), and stable address (as the address on his ID is where we wanted the card sent vs the address on file). We are seriously needing support.Thank you!U.S. Direct Express
Date: 01/21/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.Review fromCustomer M
Date: 01/07/2025
1 starCustomer M
Date: 01/07/2025
I called in to get an update on my dispute, after 2 hours of holding I spoke to ******* in the dispute ***** who began yelling and screaming, I said I was going to report her behavior and she said go the f ahead and hung up on me. I understand direct express loss their contract and now they dont seem to care or want to assist customers, but to be verbally abused by ******* I wanted to let you know in case shes doing this to others and getting away with it. Below is the generic response from direct express who knows that no one will follow or or contact you regarding these complaints. I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.U.S. Direct Express
Date: 01/13/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.Customer M
Date: 01/31/2025
I am rejecting the response. A ray emailed me and when I called him back to discuss this he was very rude and abusive. He refused to help. He asked me for the spelling of my name and made me repeat it 5 times. He was making things very difficult and then he hung up up me.Review fromChris B
Date: 01/06/2025
1 starChris B
Date: 01/06/2025
I'm missing $83 from my account that cannot be accounted for. Every time I call they put me on hold and then they just hang up on me. After waiting over 30 minutes Their customer service and the way they conduct business is the absolute worse.U.S. Direct Express
Date: 01/07/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.Review fromStacy R
Date: 01/04/2025
1 starStacy R
Date: 01/04/2025
This company is horrible at handling customer service. I have tried to contact them for 3 weeks to cancel my mom card due to her passing by I have been put on hold for hours at a time. Its really frustrating and this company is a scamU.S. Direct Express
Date: 01/07/2025
I have forwarded your concerns to ************************************* for Direct Express to review and reach out to you to assist in resolving your concerns.
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