Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

G6 Hospitality LLC (Corporate) has 232 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  G6 Hospitality LLC (Corporate)

  4001 International Pkwy Carrollton, TX 75007-1914

• 

  Motel 6

  4400 Maple Rd. Amherst, NY 14226

• 

  Motel 6

  PO Box 264 POrtville, NY 14770

• 

  Motel 6

  4133 Route 17 Horseheads, NY 14845

• 

  Motel 6

  2401 Mt Newton X Rd Saanichton, BC V8M 1T8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around April 13 I was at the motel 6 on **************************************************** my bathroom ceiling was leaking water very heavily I went to management they told me they couldnt give me another room or make any adjustments toward my my bill. I was told to sue the person that was in the room above me also the place says its non smoking but it leaks real heavy of weed and cigarettes smoke.

  Business Response

  Date: 05/05/2025

  Dear *** ******,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our *******, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# ********.
  Sincerely,
  *************
  

  Customer Answer

  Date: 05/09/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Book to stay at your hotel in ********** ****. There was an event that night so they commanded a pretty good price, $115. When arriving at the hotel, I was appalled at the condition. The doors were insecure, the property was abysmally maintained and did not remotely represent the photos online. After many attempts to contact the front desk, I left the property and found accommodations elsewhere. A hotel like this is damaging your brand. I travel overnight 60 times per year and have for 20+ years. This is the worst hotel I have l visited.

  Business Response

  Date: 05/05/2025

  Dear ******* ********,

  
  I appreciate you contacting us regarding your experience at our property in ***************
  Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

  Regarding the rate you mentioned$115.91our records show that no charges were made by the property. If you were charged, we recommend reaching out to your booking source, ***********, as they may have processed the payment. However, if you believe the property charged you directly, please email us a copy of your bank statement (covering the last 60 days) in PDF format to ********************************* so we can investigate further
  
  
  Please refer to trace ID# ********.

  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at *********************************.
  
  
  We look forward to meeting your future lodging needs.
  
  
  Sincerely,
  Customer Care

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed there on April 30, 2025. I checked in kind of late so I was very tired. Check in was easy and the clerk was polite. Everything was fine until I went to sleep. The top sheet and bed spread smelled like ACCUTE BODY ODOR AND FEET. It was so bad that it made me gag. I kept pushing the bedding to the other side of the bed because it was so strong that it permeated the room. I ended up pushing it on the floor because the smell was just that bad. Fortunately, the bottom sheet did not smell but that was it. I had to put sweats on and curl up and sleep. I'm never smelled anything that bad and I raised teen aged boys! Once it was in my nose, I couldn't fall asleep. So I had to drive 4 hours the next day completely exhausted. I didn't say anything to the clerk because the office smelled almost as bad. How can they do business? It was HORRIBLE. I had received a message from them a day or two before suggesting they would not be serving the breakfast that showed in the advertisement (it didn't)because they were too busy working to get food. That was fine but I would NEVER stay there again. It made me sick. Not go to the doctor sick but not sleep and leave early sick just to get away from that horrible stink, sick.

  Business Response

  Date: 05/02/2025

  Dear ****** *******,
  
  Thank you for reaching out to ************* and informing us about your experience at our ******, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# GRUGFWHL.
  Sincerely,
  *************

  Customer Answer

  Date: 05/02/2025

  I have reviewed the business response and accept this resolution. They have stated that they will contact me in 3 to 5 business days.
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked two restaurants for the days of 04/20-04/27 and 04/27- 05/03 Ive spend a total of over $2,000 Im currently homeless living week to week out of a motel with me and my family. My mother is disabled and we have pets. Currently Im staying at a motel 6 in *************. Today 04/30 the owner knocked on my door and said our reservation is up. Then after a few hours she informs me we can no longer stay her because She felt that our dogs smell too horrible and in one of the rooms we had too many dogs. I tried to understand her perspective as a business owner and offered to wash my dogs and clean the rooms to help with any of the smells they are talking about. And to fix the dogs in the rooms so its only 2 per room ( I have 3 rooms booked) the woman refused to even take that offer up even though she is aware my mother is disabled and that I offered solutions to the problem because we are homeless and she refused to care at all. I want to know if they are even allowed to do something like this to a disabled person. I dont know what stench they are referring too but theres only two things it could be the dogs smelling like dogs or my moms illnesses causing her to sweat which either way I offered to try to fix it.

  Business Response

  Date: 05/01/2025

  Dear MEADOW *******,
  I appreciate you contacting us regarding your experience at our property in *******, ***
  Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
  
  
  Please refer to trace ID# ********.
  
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  We look forward to meeting your future lodging needs.
  
  
  Sincerely,
  Customer Care
  

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my stay,I had to call the front desk several times regarding overly loud music being played in the room next to ours. Absolutely nothing happened. Front desk worker stated she would give a courtesy call to quiet the noise. Hotel policy states quiet time is 10p-8a,and if you do not comply you will be asked to leave with no refund. Front desk acted as if she never heard of the policy and was uninformed. I told her that I would call the police if it continues and she encouraged me to. This has been the worst hotel stay of all time. I'd like this night refunded. I've attempted to call corporate, which is closed. And I've asked her to contact her management to no avail.

  Business Response

  Date: 04/28/2025

  Dear ******,
  Thank you for bringing your concern to our attention. I would like to personally apologize for any inconvenience this has caused you. We take our guests' concerns seriously, and as per your feedback, we have connected with the property. They have confirmed that you were offered a free nights stay to address the issues.
  I sincerely hope this resolves your concerns. However, if you are not satisfied with this resolution, please feel free to reach out to the property directly for further assistance.

  Please refer to trace ID# ********.
  Sincerely,
  Customer Care

  Customer Answer

  Date: 05/03/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked into motel 6 in clute ***** on April 22. I checked out that night due to waking up with uncontrollable itching all over my body only to find bed bugs were also sharing the bed with me. I am HIGHLY allergic To bed bugs. I am disputing the cost of my stay which was $68 cash.

  Business Response

  Date: 04/23/2025

  Dear ******** ********,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our CLUTE, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# ********.
  Sincerely,
  *************

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/24 I checked into my room and was struck by a syringe in the towel area. I reported it to the staff on duty as well as the manager with no reply or apology. Since then I have had to go for lab work and will continue in the future go for lab work to monitor for Sti and stds. I currently owe more than $700 in medical bills and counting due to this incident alone.

  Customer Answer

  Date: 04/19/2025

  Company called and refuse to give insurance information.

  Customer Answer

  Date: 04/19/2025

  Company called and refuse to give insurance information.

  Business Response

  Date: 04/19/2025

  Dear ****** ******,

  Thank you for reaching out to ************* and informing us about your experience at our **********, ** property. We sincerely apologize that your stay did not meet your expectations.
  I would like to inform you that your concerns have been forwarded to our **************** for further investigation. They will be in touch with you directly regarding the matter. Please note that while the investigation is ongoing, we are unable to provide a specific timeline for resolution, as it may take some time.
  

  For your reference, please use the trace ID# ******** when following up.

  We appreciate your patience and understanding.

  Regards,

  *************.

  Customer Answer

  Date: 04/23/2025

  I am rejecting this response because:   

  Company called and refuse to give insurance information.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservations on March 5, 2025 for 7 nights for April 5 thru April 12...check out is 11 am daily.I secured the reservation with my credit card and I told the front desk I would not be checking in until April 6 in the morning (so I could drop my things off in the room after check in and make a full day of it at *********.) They said no problem, someone will be at the front desk 24/7.I drove 3 hours to get there on Sunday morning (April 6 as planned) and got there just before 9:00 a.m. and went to check in & they said they cancelled my reservation just after 6 pm on April 5 because I was considered a no-show and did not check in by 6 pm. They had charged my credit card the full night of ***** and canceled the whole week that I had planned. They said that is their policy however, it is in writing under their cancellation terms that they would honor the hold for the whole night with a credit card in use and into the morning since I technically rented it up until 11 am on April 6. Their policy has always been that they can only cancel at 6 pm as a no-show if they did not have a credit card to secure the night...and I am well aware of that policy. They refused to give me a refund and said they are all booked up due to Spring Break. I did not know it was Spring Break and all the hotels were booked up. I had to drive back home and it ruined my vacation week that I ended up just staying at home. The manager was very rude and unproffesional and very cold about the whole matter, with no apologies. They owe me for the one night that they charged. I essentially got charged for something I did not get. The mangager (some **** said "take it up with your bank if you have a problem with that" which I did and that is pending as well but wanted the BBB to get involved too, since I am not sure that the bank will have any luck since its up to the same propery manager that refused to refund before. The confirmation # below is for Motel reservations.

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  :This particular hotel on Elliot rd somehow obtained my personal debit card details in order to charge me for alleged damages. I did not use my personal bank to pay for this hotel stay, I authorized my business account. And I paid cash for a deposit , which they stole , claiming I damaged towels because there were black stains on them. (Im African american) I explained to the manager there that my skin cells comes off , I can't help im black. He still proceeds to charge my deposit 30 dollars for damaged towels. I try and dispute his judgements, but then he calls the cops on me and says that im reaching over his counter and throwing items. In the middle of trying to have a conversation with the manager , he states I signed something acknowledging the towels fee. I asked him to show me , he responds no, then coerced me to sign a document or I would not get any of my deposit back . I asked him to show me where I signed acknowledging the towel fee prior to check in , again he responds no. Im coerced to sign the document to get my remaining deposit. After leaving the hotel , with my partial deposit , I received a notification from my personal bank letting me know that my personal card had been tried three times for three different amounts. The hotel had a sign stating they did not accept chime then attempted to charge me three times on my chime account under a different hotel name and I did not present or authorize use of this card. My stay was between April 4-10 . Under ****** *****.

  Business Response

  Date: 04/16/2025

  Dear ****** *****,
  I appreciate you contacting us regarding your experience at our property in *****, ***
  Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
  
  
  Please refer to trace ID# GRRVPUYX.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  We look forward to meeting your future lodging needs.
  
  
  Sincerely,
  Customer Care

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible Experience Unprofessional ******************** Policies I had an awful experience at this Motel 6 location and would not recommend it to anyone. Upon check-in, I discovered they only provide one key card per room, regardless of the number of guestshighly inconvenient for people with different schedules. When I asked about this, the staff was unhelpful and dismissive.They also charge an extra $25 for additional guests and only allow one vehicle per room, which creates problems for those traveling with more than one car. These restrictive and unusual policies were not disclosed upfront.What made the situation worse was the staffs behaviorthey were rude, unprofessional, and even racist. Instead of resolving issues, they cursed at me and showed blatant disrespect. I have video evidence of this interaction and will be reporting it to corporate and appropriate agencies.Due to the lack of safety and poor treatment, I felt the safest option was to leave, before using the room. I did not receive a refund. Now, Im left trying to recover my money through a bank dispute. However, my bank had denied the claim. So essentially, I was charged for a service that I never received. I would like to receive my refund of $184.67 as soon as possible.

  Business Response

  Date: 04/16/2025

  Dear ****** *******,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our ***********, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# ********.
  Sincerely,
  *************

  Customer Answer

  Date: 04/23/2025

  I am rejecting this response. Dear Better Business Bureau,
  
  
  I am writing in response to Motel 6s reply to my recent complaint. I must respectfully reject their proposed resolution of a 25% refund, as I never agreed to such an amount, nor was I ever contacted by management to discuss or negotiate any type of refund.
  
  
  Receiving an offer of only 25% feels dismissive of the concerns I raised and does not reflect the seriousness of the issue I experienced. I was told outright that I would not receive any refund at all and that it was my fault for leaving the property. This statement is both inaccurate and deeply concerning, given the circumstances that led to my decision to leave.
  
  
  At no point did I receive any correspondence or speak with a representative from management regarding a resolution. I want to make it clear that I do not accept this refund amount, as it was never agreed upon and does not address the full extent of my complaint.
  
  
  If a full refund is not provided, I will be left with no choice but to proceed with filing a claim in small claims court against this particular Motel 6 location.
  
  
  Thank you for your continued attention to this matter.
  
  
  Sincerely,
  ****** *******
  ************ / ***************************