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Business Profile

Hotels

G6 Hospitality LLC (Corporate)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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G6 Hospitality LLC (Corporate) has 232 locations, listed below.

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    Customer Complaints Summary

    • 574 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a hotel reservation with booking.com for May ***** at Motel 6 located at ******************************************************* and was provided with a phone number of ************. Upon doing some research and calling the number provided, the facility is called Care Campus, not Motel 6, which houses low income and homeless individuals. Ive called the number and sent messages to the facility requesting assistance to ensure that this is a hotel and not the latter but no one has called back or responded to my messages. Bookings.com has refused to assist because theyve stated they have done an investigation and that it is a motel 6. I believe this facility is operating illegally as a housing facility and a motel 6

      Business Response

      Date: 05/02/2023

      Hello *****************************,

      Thank you for your email.  I would like to personally apologize for the inconvenience you experienced.  This is not our standard, and I would like to thank you for bringing this matter to our attention.

      After careful review, the location in question is no longer a Motel 6 since October, 2022. Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify ** of your concerns and looks forward to providing your future lodging needs.  

      If you have any questions, please do not hesitate to call ** on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GRCRMLJJ. 

      Thanks,
      ************** 
      Customer Care

      Customer Answer

      Date: 05/04/2023

      Bookings.con still has this hotel listed on their website and refuses to remove it even though *** complained about it several times 

      Customer Answer

      Date: 05/04/2023

      Bookings.con still has this hotel listed on their website and refuses to remove it even though *** complained about it several times 

      Customer Answer

      Date: 05/12/2023

      I am rejecting this response because:   Bookings.con still has this hotel listed on their website and refuses to remove it even though Ive complained about it several times 

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a handicapped senior who has been taken advantage of, and stolen from, by ********************* of Studio 6. My great-granddaughter, *********************, stayed at Studio 6 for over a month. When she first applied, she did not have enough money so I used my credit card to pay the money she needed (I believe it was $100). ********************* was the agent on duty the night ****** leased. I made it clear to ************* the card was only for that one-time charge. When ****** left the motel last week, ************** charged my card $300 (on or about April 21) for what ************* said was theft and damages. ************* said he filed a police report on ******. Isn't that double-dipping? ************* charged my card for the damages yet filed a theft report! I am embarrassed if ****** left without paying or damaged the room; but, my name is nowhere on that room (number 135). I have never stayed at a Studio 6, nor would I; there was a Police Car on the premise almost everytime I picked up ****** from there. ****** left with some man she met and I do not know where she is.When I went to Studio 6 yesterday (April 25th) to ask for my money to be refunded; ************** yelled at me and told me to "take it up with my granddaughter."Please help me get my money back from Studio 6. I believe ************* stole $300 from me and maybe more; I need to go back to see how many times he may have charged my card for something. I just found out about the $300 when I went to make my house payment; now I do not have the money to make my house payment.Please help me. Thank you, **************************************

      Business Response

      Date: 05/01/2023

      Dear ********************* & **************************************,


      I appreciate you contacting us regarding your experience at our Studio 6 property in ******, **.

      First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. 

      Any refunds would be at the property's sole discretion.  Please query them directly in regards to your concerns: **************.

      Studio 6 is committed to guest satisfaction and appreciates you taking the time to notify ** of your concerns, and look forward to providing your future lodging needs.  

      If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************.  The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID# GRHUWAKD.

      Sincerely,

       

      **********
      Customer Care

    • Initial Complaint

      Date:04/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was 04/10/2023 i had paid the hotel $499.46 to rent a room for a week and the staff there are complete and total jerks i think the entire time i was there, there was only one lady that i had liked And i had asked to speak to a supervisor/boss and they just told me "they dont have one"

      Business Response

      Date: 04/21/2023

      Hello ****************************************,

      Thank you for your email.  I would like to personally apologize for the inconvenience you experienced.  This is not our standard, and I would like to thank you for bringing this matter to our attention.

      We will review your concerns along with our expectations of you as a customer with our location and the appropriate measures will be taken.

      If you have any questions, please do not hesitate to call us on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GR9CMC77.   

      Thanks,
      ************** 
      Customer Care

      Customer Answer

      Date: 04/22/2023

      I am rejecting this response because: this is absolutely not okay for them to treat disabled people the way I was being treated  and u would like a partial if not a FULL refund 

      Business Response

      Date: 04/26/2023

      Hello ****************************************,

      Thank you for your response.  I would like to personally apologize for the inconvenience you experienced.  Please contact property management at the Motel 6 property with any compensation request, they can be reached at **************.

      Thanks,
      ************** 
      Customer Care

      Customer Answer

      Date: 04/27/2023

      I am rejecting this response because:   I called and they told me they were not giving me my money back because of the rude staff so you guys can take whatever action you feel is appropriate 

    • Initial Complaint

      Date:04/17/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We checked into one room and the ** didn't work so they moved us to another room and it was roaches everywhere... so uncomfortable but we slept that night and asked to be changed in the morning... they didn't change rooms until 6pm and we had to sit in the ***** room waiting for them to call them room and they never did we had to continuously check on them and ask about the new room being ready... it was just nasty and uncomfortable and I want a full refund for the week, we stayed...

      Business Response

      Date: 04/20/2023

      Hello ***************************,

      Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience.


      After reviewing your email, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay.


      We would like to discuss this matter with you and ask that you take time to call us at ************** Please refer to report number #GR6EWGAK.


      Our toll-free number is **************, if calling from outside ***************** the number is **************. Our office hours are 9:00 am to 10:00 pm, Eastern Time and for your convenience we are available 7 days a week.


      We look forward to speaking with you soon

      Thanks,
      ************** 
      Customer Care


      Customer Answer

      Date: 04/20/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fiance and I stayed the night at the Motel 6 on Feb 1, 2023. The elevator was not in working condition so we were forced to take the stairs up three flights. The stairs were covered in ice and had not been treated, there by causing a very unsafe condition for their guests. Upon descending the stairs to go check out, I slipped and fell down a flight of steps, causing pain, swelling, and bruising to my knee and legs. I asked to speak to the manager and he refused to come to the front desk. I filed a complaint with corporate and they sent numerous emails to the owner/manager, which he's never responded. I had recent back surgery last August and was afraid I had caused damage to myself. Luckily, after visiting my doctor, the cages and implants were still in place. The lack of concern by this hotel and its staff was abhorrent.

      Business Response

      Date: 04/13/2023

      Dear *****************************, 


       I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in ******, **. Please accept our sincerest apologies that your stay was less than satisfactory. 


       Motel 6 takes reports of poor services very seriously. Your report has been forwarded to the appropriate department and you will receive a response back shortly 


       If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week? 


       Please refer to report number # GRPLCGYE. 


       Sincerely,
      *************

      Customer Answer

      Date: 04/14/2023

      I have already filed a complaint with corporate. And I've spoken to their complaint department several times. They told me that all they can do is forward my complaint to the owner/manager. There is no oversight to see if he responds or to me or not. This has been going on since February and he's never responded. They just throw it back in his court. He wouldn't come to the front desk when it happened and he won't respond to emails! 

      Customer Answer

      Date: 04/17/2023

      I am rejecting this response because:   I have already filed a complaint with corporate. And I've spoken to their complaint department several times. They told me that all they can do is forward my complaint to the owner/manager. There is no oversight to see if he responds or to me or not. This has been going on since February and he's never responded. They just throw it back in his court. He wouldn't come to the front desk when it happened and he won't respond to emails! 

      Business Response

      Date: 04/17/2023

      Dear *****************************,

       

      We apologize for the delay.  This matter has been further escalated for a response as soon as possible.

       

      Thank you,

      Customer Care


      Customer Answer

      Date: 04/17/2023

      I am rejecting this response because I've been getting  responses like this for months and nobody contacts me, ever!  

      How many days are they saying before I hear from anyone? They're not, because they don't give the owner/manager a time limit in which to respond. Corporate takes no responsibility whatsoever for what the owner/managers do. 

      Business Response

      Date: 04/22/2023

      Hello *****************************,

      I do apologize you have not heard back. We have again escalated the matter and asked you be contacted as soon as possible.

      Thanks,
      ************** 
      Customer Care

      Customer Answer

      Date: 04/22/2023

      I am rejecting this response because I  still haven't heard from anyone in regards to my complaint. There has been no contact. 

      Business Response

      Date: 04/26/2023

      Hello *****************************,

      I do apologize you have not heard back. The information has been sent to the property owner, any resolution must come from property owner at this time.

      Thanks,

      Customer Care

    • Initial Complaint

      Date:04/13/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction August 14, 2022 All documents provided describe incident. $493.92 Refund Failed to respond and comply to the law. I believe an investigation by *********************** may show a past and continued practice of fraud. I have submitted a complaint and will follow up its **************** need to know what they may be dealing with before doing business with this particular Motel.

      Business Response

      Date: 04/13/2023

      Dear ***********************,


      I appreciate you contacting us regarding your experience at our Motel 6 property in *******, **.

      First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. 

      Our records confirm this was cancelled without charge on our end.  Please reach out to HotelPlanner directly for your refund of the prepaid amount.

      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.  

      If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************.  The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID# ********.

      Sincerely,

      **********
      Customer Care


      Customer Answer

      Date: 04/19/2023

      I have made several attempts to accept the dispute resolution. However, after many inquiries I was finally given a number for the HotelPlanner. I have called this number 3 times at different times of the day. The number reaches a recording of due to the number of high volume calls please leave a message and we will call you back. Left 3 separate message and no one returns my calls. Is this a genuine resolution in good faith to a tactic? I would like to resolve this and accept the full prepaid refund they have offered. I just can't find a live person to speak with and close this complaint. I would appreciate your assistance. 

      However, if their is no response I wish to continue this complaint. 

      Respectfully, ***********************

      ID#********

      Customer Answer

      Date: 04/20/2023

      I have reviewed the business response and accept this resolution. 

       

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a motel on booking.com close to my sister in ****** ** but when I got there they had homeless people on the corners of the property asking for money. When I walked inside I asked if they had secure entry on all thier doors to motel. They said no none of our doors locked. I said I don't think this is safe for a mother of a 2 yr old and 11 yr old girl. They said we don't judge why are you judging. I said for my safety how is this ok. they said you need to go somewhere else.I need to cancel my reservation. They said what's your name and I gave it to them and that's when they charged my bank card. I canceled my reservation on booking.com but by then i got a notification that motel 6 charged me. I rebooked a motel on priceline at holiday Inn express. All of thier doors locked. It was safe.

      Business Response

      Date: 04/12/2023

      Dear *****************************,

      I appreciate you contacting us regarding your experience at our Motel 6 property in ******, **.

      First and foremost, I would like to personally apologize for the inconvenience you experienced.  This is not our standard and I would like to thank you for bringing this matter to our attention.  We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.    

       

      Your reservation was cancelled without charge by the property.  Please reach out to Booking.com for a refund of the prepayment.


      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.   

      If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRCW3ADP.

      Thank you, 

      **********
      Customer Care 

      Customer Answer

      Date: 04/12/2023

      I have reviewed the business response and accept this resolution. I am interested on who to contact in ****** ******** for this complaint to get my money back on an unauthorized charge.

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MARCH 31, 2023 I Stayed at Motel 6 in ************ **. ******************************** The room was disgusting, sink was broken, shower was dirty, toilet wasn't cleaned, phone was torn from the wall, there was SPIT on all the mirrors, and the floor looked like it had not been cleaned in days. Last thing only 2 channels came in on the *** I went to the office and requested A refund and was greeted rudely and told no one was there to help me until Monday. The clerk refused to do anything about the problems in my room and I was told to leave or she would call the Police. Not only did I check in late 1:30am and denied A reasonable break in cost. I feel I was rented A dirty room so someone could profit from my stay. All I wanted was A clean place to sleep and was denied it cost me $120.00 to stay in ******** at Motel6 and it was uninhabitable!!!!!!!

      Business Response

      Date: 04/06/2023

      Hello ***************************,

      I want to thank you for contacting Guest Relations and letting me know about your unfortunate experience at our Motel 6.  Please accept our sincerest apologies that your stay was less than satisfactory.  

      Motel 6 takes reports of guest concerns very seriously.  Your report has been forwarded to the appropriate department and you will receive a response within the next 5 days.       

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************.  Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.   

      Please refer to report number #GR4LJ7TX.       

      Thanks,
      ************** 
      Customer Care 

      Customer Answer

      Date: 04/06/2023

      I have reviewed the business response and accept this resolution. I WILL WAIT ONLY 5 DAYS SINCE ITS ALREADY BEEN 6 DAYS. I WOULD LIKE TO ADD THAT I FORGOT ABOUT THE **** ROACHES IN THE ****

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a non smoking room. They gave me a smoking room and when I complained they argued it was non smoking. I checked out at 3am. They refuse to refund me for this reservation.

      Business Response

      Date: 04/04/2023

      Dear *************************,

      I appreciate you contacting us regarding your experience at our Motel 6 property in ********, **.

      First and foremost, I would like to personally apologize for the inconvenience you experienced.  This is not our standard and I would like to thank you for bringing this matter to our attention.  We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.    

      Please query the property directly for any compensation requests: **************.

      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.   

      If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRAQAT4P .

      Thank you, 

      **********
      Customer Care

      Customer Answer

      Date: 04/04/2023

      I am rejecting this response because:   
      The manager has already denied my refund request. Claims they have not placed me in a smoking room. Filing this complaint was the next step. They are asking me to call them back again and request a refund from them directly again after they already denied it the first time? Why?

      Business Response

      Date: 04/13/2023

      Hello *********,

      Please contact property management at the Motel 6 property with any compensation request as its at their sole discretion.

      Thanks,
      ************** 
      Customer Care

    • Initial Complaint

      Date:04/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS IS ******************************* ... MEXICAN EDITOR ... ******* CITIZEN FROM **********, ****** ****** (53 YEARS OLD) ... AND A LOTE OF HOTEL USED IN THAT TIME ... I AM JUST FORWARDING A MESSAGE THAT I HAVE SENT TWICE TO YOUR RESERVATIONS TEAM ... AND NO ANSWER UNTIL THIS MOMENT (WEDNESDAY 03/22/23) 11:28 AM LOCAL TIME...HERE MY SECOND MESSAGE ... HELLO MOTEL 6... SECOND EMAIL DEMANDING AN INTELLIGENT EXPLANATION AND A COMPENSATION...LAST FRIDAY NIGHT (MARCH 17) ... ME AND MY FAMILY ARRIVED TO MOTEL 6 AT ********, ******* APROX 10 PM WITH RESERVATION NM6QX4KECP, AND I WAS TOLD BY YOUR LOCAL EMPLOYEE THAT IT WAS CANCELLED. AS ALWAYS A GUARANTEED MY RESERVATION WITH MY **** CREDIT CARD... I AM NOT DOING A BIG BOOK HERE... RESUMING THAT WITH ALL MY FAMILY I DROVED THROUGH ******* APROX 3 HOURS TO GET A STINKY $350 USD ROOM AT A RAMADA A ***** RIGHT IN FRONT OF ****************** STORES. AGAIN, I AM DEMANDING AN EXPLANATION ...( and whiy not an economic compensation ... or a bunch of free nights at your hotels ... ) WHY WE HAVE TO LIVED THIS NIGHTMARE? I MADE A CORRECT RESERVATION... AS WARRANTY MY **** ... WHY MOTEL 6 RUINED A LONG PLANNED TRIP... A *********************** CONCERT WEEKEND ... A DEPARTURE FROM ******* ARIPORT TO ****** ... SO FINALLY I HAD TO PAY $700 USD PER 2 NIGHTS AT RAMADA ... WHAT CAN YOU TELL ME ABOUT IT?THANKS ******************************* (53 YEARS)EDITOR AND JOURNALIST **********, ******, ****** AN APOLOGY IS NOT ENOUGH FOR ME. THE TEARS OF MY KIDS ARE INVALUABLES AND THE TERRIFYING NIGHTMARE WILL BE UNFORGETTABLE ...I AM DEMANDING A $500 USD COMPENSATION ... IT'S JUST THE DIFFERENCE BETWEEN WHAT I HAD TO PAY YOY AT MOTEL 6 $200 USD AND WHAT I FINALLY HAD TO PAY AT RAMADA INN ***** ($700) ... $700.00 - $200.00 = $500.00.MY NAME IS ******************************* AND YOU CAN DO IT EASILY, IF YOU HAVE SOME SHAME AT ALL AT AN OFFICE OF CHASE BANK ... ACCOUNT NUMBER ********* ... I AM SORRY FOR ALL THIS ... BUT YOU HURTED MY FAMILY ... AND WE WON'T FORGET THOSE HOURS !

      Business Response

      Date: 04/04/2023

      Dear *******************************,  

      I want to thank you for contacting Guest Relations and letting me know about your unfortunate experience at our Motel 6.  Please accept our sincerest apologies that your experience was less than satisfactory.  

      Motel 6 takes reports of guest concerns very seriously.  Your report has been forwarded to the appropriate department and you will receive a response within the next 5 days.       

      At this time, we ask that you provide itemized receipts for alternative lodging sought on the night of 3/17/2023. Please note that any submitted receipts must show the cost of the stay broken down into nightly rates so that we may review and provide a resolution accordingly.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************.  Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.   

      Please refer to report number #GRURJKKX.       

      **************
      Customer Care Agent
      Cloud5 Communications

      Customer Answer

      Date: 04/04/2023

      I AM ATTACHING THE RECEIPTS OF THE 2 NIGHTS AT RAMADA *****, *******. FIRTS NIGHT UNDER MY NAME (********). SECOND NIGHT UNDER MY WIFE'S NAME (****). I AM ATACHING ALSO ID'S OF BOTH PERSONS. THANK YOU.

      Customer Answer

      Date: 04/04/2023

      I AM ATTACHING RECEIPTS FROM 2 NIGHTS AT ****************. (******** FIRST NIGHT) (MAUD SECOND NIGHT) AND ID'S OF BOTH. THANKS

      Customer Answer

      Date: 04/04/2023

      Hi, as my first language is not English, I believe I commited an error clicking in the OK option---obviusly I am not accepting anything yet because Motel 6 is not offering nothing yet- I did send receipts from 2 nights at ************ and ID's-- documents ********************** is writing about in their message-- again thanks a lot- *******************************

      Business Response

      Date: 04/05/2023

      Hello *******************************,

      Thank you for your email.  I would like to personally apologize for the inconvenience you experienced.  This is not our standard, and I would like to thank you for bringing this matter to our attention

       Please be assured, we take guest concerns very seriously and will take the necessary steps to improve service and provide our guests with the best possible experience.

      You are a valued guest, and we hope that you will consider this an isolated incident. Please accept the check refund for $230.29, which will be mailed to the address you provided and arrive within the next 30 business days and will arrive in an envelope from G6 Hospitality. 

      If you have any questions, please do not hesitate to call us on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GRURJKKX.   

      Thanks,
      ************** 
      Customer Care 

      Customer Answer

      Date: 04/05/2023

      I am rejecting this response because:   

      the total payment at Ramada was $660.06 USD (2nights).

      My reservation at Motel 6 ******** for 2 nights was for $199.42 including taxes.

       

      Difference is not the amount your offering in a check- it is $460.64.

       

      thank you

      ********

      Attached 2 receipts of Ramada- first night under my name- second night ******************* (wife).

      Customer Answer

      Date: 04/05/2023

      Me and my family reserved TWO nights at motel 6- and paid 2 nights at Ramada- Motel 6 is offering a check compensation just for ONE night...

      Customer Answer

      Date: 04/05/2023

      At this time, I also like to share with you a very "disrespectful" message from **********************, General Manager at ********** Motel 6. He affirms my cc was declined, when my **** cc has almost $1 million mexican pesos in credit ($50,000.00 USD) and also has a money of my own- like $2000 USD I have been depositing as savings or prepaying my card. So, I really see this like a big lie or "mistake"...thanks for your time and God bless you.

      Respectfully

      *******************************

      Journalist and Editor

      **********************

      Customer Answer

      Date: 04/05/2023

      Proof of my credit in my BBVA ***** ($50,000.00 USD)...plus $2000.00 USD on savings in the same credit card.

      Customer Answer

      Date: 04/06/2023

      My **** credit card balance (lot of credit) ??

      Customer Answer

      Date: 04/10/2023

      Hi Motel 6:

       

      just wondering... do you need my marriage certificate???

      Customer Answer

      Date: 04/12/2023

      Good afternoon motel 6...sorry what's wrong with your reply...silence for a week...thank you

      ********

      Customer Answer

      Date: 04/14/2023

      HELLO BBB,

       

      UNFORTUNATELY MOTEL 6 NEVER GAVE ME A SECOND OFFER TO FIX THIS PROBLEM ... PLEASE TRY TO REACH MOTEL 6 HOSPITALITY TO ACCEPT THEIR FIRST OFFER ... IT IS IMPORTANT FOR BOTH PARTS END THIS CASE AS BEST AS POSSIBLE ... THIS IS FOR NOT TAKING MORE TIME ON THIS AND TAKE FURTHER STEPS ... LIFE GOES ON ...

      THANK YOU

      *******************************

      6621231722

      **********************

      Customer Answer

      Date: 04/14/2023

      BBB please re-open the case as I live in ****** it is more complicated use the other options... please re-open it to accept original offer from company and close this chapter... thanks

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