Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  G6 Hospitality LLC (Corporate)

  4001 International Pkwy Carrollton, TX 75007-1914

• 

  Motel 6

  4400 Maple Rd. Amherst, NY 14226

• 

  Motel 6

  165 Consumer Dr. Whitby, ON L1N 1C4

• 

  Studio 6

  60 Britannia Rd E Mississauga, ON L4Z 2T2

• 

  Motel 6

  4345 North Service Rd. Burlington, ON L7L 4X7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and my spouce checked into the facility in question on March 15th, 2023. The facility was informed that we had a small dog prior to check in, and the dog was with us upon arrival. There was no mention of a pet fee at the time of check in, nor were we charged one. We were only charged a pet fee when I was seen walking the dog by one of the employees of the facility.We had been staying at the facility over 5 days when this occurs, with no mention of a pet fee. When I went to renew the room, they charged me an $150 pet fee on Monday, March 20th, 2023. There was no prior mention of the pet fee, nor was it on any documents provided to me.We are being forced to pay an extra $150 a week pet deposit, just to stay here. We have no where else to go, and my spouce is serverly disabled which makes it difficult to move from place to place.I am not the only individual this has been done to. There is currently another individual residing here in a similar situation, with no place to go and a small dog. The facility did not charge her upon arrival either. They waited for a few days and then had someone come to her room to tell her to pay the pet fee. She is an elderly individual on a very limited income.The weekly $150 I am being forced to pay has made my spouce and I run the risk of being homeless a few times, and should that happen, due to the serverity of my spouces disabilities, they will die within 24 hours or less.This business is practicing unethical business practices.

  Business Response

  Date: 03/30/2023

  Hello ***************************,
  
  I want to thank you for contacting Guest Relations and letting me know about your unfortunate experience at our Motel 6.  Please accept our sincerest apologies that your stay was less than satisfactory.  
  
  Motel 6 takes reports of guest concerns very seriously.  Your report has been forwarded to the appropriate department and you will receive a response within the next 5 days.       
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************.  Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.   
  
  Please refer to report number #GRW5GFKA.       
  
  Thanks,
  ************** 
  Customer Care 
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a room for Feb 11 2023 overnight stay. I reserved a queen premium deluxe instead of a standard queen so I could get the amenities such a as coffee maker, iron, hair dryer and bath amenities and a alarm clock We did not bring any shampoo ect. I was charged more for the premium deluxe over the standard queen.When we arrived and checked in, the room was nice, new bed, paint, floors ect. But No drawers to put clothes in, the door had a double hasp locks because it did not close properly I could see outside in the lower left corner and the door locks and handle fit loose. No premium amenities at all. Nothing but a bar of soap in the bath. No coffee maker, alarm clock, hair dryer ect. The phone did not even work. There were what looked like homeless people sitting outside at all hrs and did not seem safe wife wanted to leave.I contacted the hotel twice about what I was charged for but never received. All I got was thanks for the info we will try harder next time. I want reimbursed for half of what I paid. I never received what I paid for, the room Info was false and misleading so basically I was lied to. They made no attempt to contact me about being over charged. With that said that is why I am asking for reimbursement of 50% of what I paid. The website was misleading and incorrect. Or they lied and just did not give me the correct room. I was inconvenienced alittle. I traveled with minimal amenities because the hotel was supposed to have them according to the website.

  Business Response

  Date: 03/21/2023

  Hello *********************,
  
  I appreciate you contacting us regarding your experience at our Motel 6 property.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations of you as a customer with our location and the appropriate measures will be taken.
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns and looks forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GRY35S9D .
  
  Thanks,
  **************
  Customer Care
  

  Customer Answer

  Date: 03/23/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I reject it because nothing is settled yet. Looking into it does nothing for me just to send an apology. The web site was misleading and I was charged for something I never received. If those amenities were not available then the PREMIUM DELUXE wording should be removed and the room rate be the same as the standard queen. My expectations stay the same. I'd like a 50% refund. I'm on a fixed income.

  Business Response

  Date: 04/19/2023

  Dear *********************,

  
  I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in ******, **. Please accept our sincerest apologies that your stay was less than satisfactory.

  
  Motel 6 takes reports of billing disputes very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days

  
  If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week?

  
  Please refer to report number # GRY35S9D.

  
  Sincerely,

  **********
  *************

  
  

  Customer Answer

  Date: 04/20/2023

  I have reviewed the business response and accept this resolution. As long as they get back with me. 

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, Feb 18 we had booked through Expedia.com to have a stay at this hotel. No where in the booking did it mention $100 CASH ONLY deposit for the stay. This insisted we give, staff was extremely rude. Rooms have roaches and mold. They refused to give a refund when I didn't stay and didn't check in and refused to let me stay without paying cash. So they imposed a new rule that wasn't made aware during booking with Expedia or even on their website and still charge me for the room. Look into this, many complaints, they are stealing money.
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/21) */
  Hello ****** ****,
  
  I want to thank you for contacting Guest Relations and letting me know about your unfortunate experience at our Motel 6. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 takes reports of guest concerns very seriously. Your report has been forwarded to the appropriate department and you will receive a response within the next 5 days.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.
  
  Please refer to report number #GRJDUNFK.
  
  Thanks,
  ***** K.
  Customer Care

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following is what the Law says about denying someone service at hotelsReasonableness depends upon the individual circumstances, but in the context of a hotel, it would be reasonable to refuse to rent a room to a guest who is engaging in bad behavior or illicit activities or whose admission would somehow interfere with the operation of the hotel or guest safety.Accordingly, whether a hotel can justify barring a guest from future stays will involve the subjective judgment of the hotel staff and when subjective judgment is involved, reasonable minds may differ and the guest may be able to assert a claim.If a guest is that disruptive, then the hotel should carefully document all of the guest's complaints and the hotel's attempts to resolve them.This is not what happened with my girlfriend and i. After being DNR over at the extended stay for retaliatory reasons for making the same report I'm making now on motel 6. We booked a room there after being in the car again overnight. Upon arrival we are told that my girlfriend is on the DNR list. when I asked why they said they didn't know which seems to be the going rate for these type of things here in Phoenix is nobody knows however they can alter it at any time. When I asked why she said because my girlfriend had refused to leave. I corrected them I said that's not true had an important phone call at the phone call went a little later on we did clear it with them to stay late and have a late check out which was at noon. However the phone call took a little longer than normal and due to the fact being back on the streets not knowing when I'm going to shower I took another shower. Mind you there's nothing on the books or by law in the state of Arizona that says a person needs to leave by 11:00. That is a personal hotel law but it's not law. However after my shower things are already packed up that she had done that and waiting for me. And we left. Yesterday I found out they put me on the DNR list as well.
  

  Business Response

  Date: 03/10/2023

  Business Response /* (1000, 5, 2023/01/12) */
  Dear ******** ***** ,
  
  I appreciate you contacting us regarding your experience with Motel 6.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer, and the appropriate measures will be taken.
  
  It is up to each individual property's discretion who they choose to rent to. Please query the property directly with any concerns.
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #**********
  Thank you,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (3000, 11, 2023/01/31) */
  On December 27th 2022 I had booked a reservation through agoda.com. for the motel 6 in scottsdale. Old Town scottsdale. I stayed there several times and up until this day I had rather enjoyed staying there as I was pretty much burnt out on the hotel scene and the staff there was quite friendly. However when we got there I was informed that my girlfriend who is a veteran as well as myself and 30% disabled with a service animal was on the DNR list. When I asked why they said that they did not know. However I was not placed on the DNR list. When I asked again why I was told because she refused to leave. When I stated that I was staying there at the same time and if she refused to leave then I would have refused to leave however I was not on the DNR list. When I explained to them that my medical condition required immediate medical Care and that I needed to have her and the service animals safely off the streets as we are both homeless veterans. And that I needed to go to the hospital that being in the vehicle could kill me. As is the case. This lady at the front desk refused to budge. When I told him that they could not put somebody on the DNR list unless there was a valid reason. She refused to budge. I was quite upset about this as money had been spent that we worked very hard to get together through doing deliveries and the money was gone. According to state law a person to be placed on the DNR list has to commit some sort of infraction like destruction of property or assaulting a staff member or assaulting a fellow guest or creating a severe disturbance that would otherwise be a breach of the peace. The previous time we had stayed there I had an important phone call that went a little bit past time. I've gotten a shower and while I was in the shower someone came knocking at the door twice. She had already packed up and we were ready to go simply waiting for me. And then we left. There was no scene or refusal to leave. After I left that day I was placed on the DNR
  
  
  Business Response /* (4000, 13, 2023/02/02) */
  Dear ******** ***** ,
  
  It is up to each individual property's discretion who they choose to rent to. Please query the property directly with any concerns.
  
  Thank you,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (4200, 15, 2023/02/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I've tried dealing with the property. They are all the same. They won't do anything to resolve this issue. I want the DNR removed as it is not valid. I am don't know how to go about doing this other than bring it to the FTC and attorney general. This is a despicable practice alot of these lower end hotels engage in to rip people off and after what happened this past week in Tempe I've had it. This needs to be fixed. They can reach out to me at ************
  
  
  Business Response /* (4000, 17, 2023/02/06) */
  Dear ******** ***** ,
  
  I do apologize, but renting concerns are handled on an individual property basis. We can only suggest you attempt to reach out to the property in question directly.
  
  Thank you,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (4200, 19, 2023/02/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No, I would like for them to reach out to me. They will not listen if I do so on my own. I would like for someone to reach out to them and ask them to contact me to resolve this issue at this level please or it will be escalated to the OAG.
  Thank you

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We checked in ******* my girlfriend and I when we first walked in I noticed the floor we very dirty tables were dusty smelled like cigarettes. I was watching TV as I noticed a black widow I went to kill it and when I moved the refrigerator ***** ROACHS VERY NASTY
  

  Business Response

  Date: 03/14/2023

  Business Response /* (1000, 5, 2022/12/13) */
  Dear ******* *******,
  
  I want to thank you for contacting Customer Care and letting me know about your unfortunate experience at our ******* in *****, *** Please accept our sincerest apologies that your stay was less than satisfactory.
  
  ******* takes reports of multiple service issues very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 7 days
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week
  
  Please refer to report number # *********
  
  Sincerely,
  
  *** **
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/12/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because I was un comfortable that night am I going to get anything back for that nasty stay
  
  
  Business Response /* (4000, 9, 2022/12/14) */
  Dear ******* *******,
  
  We are still within the expected timeframe for someone to reach out to you.
  
  Sincerely,
  
  *** **
  Customer Care

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room for two nights. I'm a contractor and work in Addison Tx. I'm over 60 and have medical conditions but still work. Management knocked on my door and asked me to leave. No explanation was needed since the property is individually owned so it's up to the discretion of the motel. I called motel 6 escalations filed a complaint.
  Complaint #******** since that's who I thought was over the property
  just to see if they could investigate since the police was called on me and I was arrested. Was released the next day the officer's were very nice and considerate of me due to my age. Not fair motel 6 can take your money and offer no guarantee at property. Staff can ask you to leave and keep your money just because they can. I'm wanting a refund. Will seek litigation through other consumer resources but wouldlike my hard working money back. I did nothing wrong. I was alone in the area for work and was watching the world cup Thank you 😊
  

  Business Response

  Date: 03/21/2023

  Business Response /* (1000, 5, 2022/12/13) */
  Dear***************,
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in *******, TX.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  Please query the property directly for any compensation requests: (972) *********
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #********.
  
  Thank you,
  
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/12/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Property will not refund me. That's why I reached out to the bbb for help. Motel 6 corporate sends their apologies but refers me back to the Property who refuse to refund me.
  
  
  Business Response /* (4000, 9, 2022/12/14) */
  Dear***************,
  
  Any compensation would be at the property's discretion.
  
  Thank you,
  
  Customer Care
  
  
  Consumer Response /* (4200, 11, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please bbb property wont give me my money back
  Motel 6 won't do anything

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So 1 of the staff members went in the room to take a brand new iPhone that belongs to my 16 year old son, after that happened I called grand prairie police department to file a report and the next day they put me and my son's out the room saying they wasn't going to extend our stay because of the police being called, I was also told that it has happened more then once.
  

  Business Response

  Date: 03/02/2023

  Business Response /* (1000, 5, 2022/12/10) */
  Hello ********,
  
  I want to thank you for contacting Guest Relations and letting me know about your unfortunate experience at our Motel 6. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 takes reports of guest concerns very seriously. Your report has been forwarded to the appropriate department and you will receive a response within the next 7 days.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number **********
  
  Thanks,
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I never got a response
  
  
  Business Response /* (4000, 9, 2022/12/15) */
  Hello ********,
  
  Our records indicate the property replied directly to your e-mail address provided on 12/11/22, please double-check your inbox.
  
  Please note your new trace number is GRD9CCHK.
  
  Thanks,
  Customer Care
  
  
  Consumer Response /* (4200, 11, 2022/12/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because me and my kids were treated horribly, like trash

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a travel nurse and at both motel6 I got sick . In Lakewood Colorado they had strobe lights causing seizures and In Denver Colorado I stepped on a dirty needle when I took my service dog to pee it went through my slipper into my foot.. I want the total 2600 back from the month I stayed between both hotels...we also staff at both hotels about people doing fentenyl in elevator and staircases we were told to shut up they didn't care I was allergic.i have medical records and pic of needle too we also got covid 19 at Denver Colorado too.
  

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2022/12/08) */
  Dear ***** ***********,
  
  I want to thank you for contacting Customer Care and letting me know about your unfortunate experiences at our Motel 6 properties in Colorado. Please accept our sincerest apologies that your stays were less than satisfactory.
  
  Motel 6 takes reports of illnesses very seriously. Your reports have been forwarded to the appropriate departments and you will receive a response back shortly.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week
  
  Please refer to report numbers # GR5SMUF7 and GRMJ5NXC.
  
  Sincerely,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/12/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I want financial compensation I want my entire stay between oct1 to Nov9 back all the money spent refunded they caused seizures and I had needle sthrough my foot ect due to dirty needles not picked up. I'm also allergic to fentenyl which was smoked in elevator and staircases. I had to use 3 epipens in order to breathe.. please refund all my money
  Included a picture of one of the needles that stuck me
  
  
  Business Response /* (4000, 9, 2022/12/12) */
  Dear ***** ***********,
  
  Your additional comments have been forwarded to the appropriate departments and you will receive a response back shortly.
  
  Sincerely,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (3000, 16, 2022/12/25) */
  I have to go m hospitalized with covid and just got well enough to make this . I want my money refunded by both hotels for the stays at motel 6lakewood and Denver co
  They caused me to step on needles and have seizures and allergic reaction to fentenyl
  
  
  Business Response /* (4000, 18, 2022/12/31) */
  Hello ***** ***********,
  
  Thank you for reaching out to us regarding your experience, please accept our sincerest apologies that your stay was less than satisfactory. Please contact property management at the Motel 6 property with any additional compensation request, they can be reached at (XXX) XXX-XXXX and (XXX) XXX-XXXX.
  
  Thanks,
  Kamal K.
  Customer Care

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rooms were dirty they had roaches my puppy developed a rash behind his ears the staff was very unprofessional and they refused to refund my payment when I wanted to check out sooner and they took partial payment cash for a pet deposit refused to refund that.
  

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 10, 2022/12/06) */
  Dear ****** *******,
  
  I want to thank you for contacting Customer Care and letting me know about your unfortunate experience at our Motel 6 in Tulsa, OK. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 takes reports of poor services very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 7 days
  
  If you have any questions, please do not hesitate to call us at 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week
  
  Please refer to report number # GRKV63PU.
  
  Sincerely,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (2000, 12, 2022/12/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  We talked with the people they were very rude they lie my husband caught them lying on the amount of days n the amount. I called there customer care and he called them they lied about the amount of pets we had and the amount of the pet deposit that was placed they told him there was pee from the animal that was on the floor I'm glad I had took photos before we left the room to check out. They are very unpleasant and they lie I will not return to motel 6 my puppy is very sick. I'm highly upset that they can run a business but not do the necessary paperwork and proper care of facility. I don't recommend this location! Literally the rash my puppy developed while we stayed there also pictures of the floor were is the pee?!?

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  On October 15, 2022 Saturday approximately 4pm. I attempted to check in @your motel to decompress and rest up for my birthday events for the next day. I chose this motel opposed to other options and 4 star options because I felt like this would be decent enough to come. Considering I had previously came few weeks prior. After 2 1/2 years since my last visit. And although it would normally not have been my first choice, considering it was my birthday.
  However, I thought it was affordable and I felt it was decent enough for me to stay there a few hours prior to my birthday the next day. Although I had many options, which again I chose this instead, because I wanted a self care time, nothing fancy. However from the beginning to end it was a nightmare. Your check in person immediately ask for my ID which I thought my stay before he was much kinder and I felt that wasn't a good sign. He then began to tell me that I am banned from staying at Motel 6 in Stanton, California because there was a prior incident, and I had no idea to what he was talking about. Because the only interaction I had was with him and absolutely no one else because I was tired and sleepy. And a random lady that was in the parking lot when I get ready to leave. Immediately I ask to speak to a supervisor because I had no idea, and was completely clueless to what he was implying. At this point it went from bad to worse. This manager person was thoroughly authoritative and very insulting. She treatments to call police for no reason. I thought at this point, there was no need to talk, because anything that I said did not seem believable to them and at this point. I felt it was discrimination perhaps and they gave my room to another person. They came up with some craziest excuse to not give me the the room reserve through Expedia. I've been with Expedia for over 20 years and I've never had a problem. When I told the manager that I was going to go to her superiors, she began, then to threaten me about the tone of my voice, and then paraded around to call the police. Which I knew at that point it was definitely discrimination. My only conclusion someone lied and someone also Drew this option because I was I spoke with the random lady in the parking lot the day check from last visit, that maybe she and I had shady things going on. Realizing that a lot of motels certainly have shady things going on. However, the idea of someone thinking that I was doing something shady consider on my wife I'm a mom of two college students, one of which is DUKE UNIVERSITY, working on her masters. I'm thoroughly insult. My plans immediately were to file lawsuit to claim for Motel 6. However I thought would make you aware and an opportunity to make the situation right. This situation on a scale 1 to 10 was probably a 10 in the most horrific situation experienced. Especially a day before my birthday. The behavior of that Manager was so disgusting and the other employee. I would like to sue them individually in small claim. Thoroughly disgusting, to know that I was invested numerous of my dollars in this business. And to get this type of service is not acceptable and I'm not happy needless to say.

  Business Response

  Date: 03/06/2023

  Business Response /* (1000, 5, 2022/12/05) */
  Dear ****** ****************,
  
  Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience.
  
  After reviewing your case, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay.
  
  We would like to discuss this matter with you and ask that you take time to call us at Customer Care. Please refer to report number # GR45DDEF.
  
  Our toll-free number is 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. Our office hours are 9:00 am to 10:00 pm, Eastern Time and for your convenience we are available 7 days a week.
  
  We look forward to speaking with you soon.
  
  Sincerely,
  Customer Care