Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  G6 Hospitality LLC (Corporate)

  4001 International Pkwy Carrollton, TX 75007-1914

• 

  Motel 6

  165 Consumer Dr. Whitby, ON L1N 1C4

• 

  Motel 6

  4345 North Service Rd. Burlington, ON L7L 4X7

• 

  Motel 6

  5595 Hammonds Mill Rd Martinsburg, WV 25404

• 

  Motel 6

  408 Main street Sturbridge, MA 01566

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of reservation: 2022-Nov-8
  - Receipt: $72.50
  - Bed bugs were found. Guest was bitten.
  - Management/ownership refused to acknowledge the bugs and refused refund. Was very combative when brought to their attention.
  - A report to the city's health department has been filed and they are investigating. Motel 6 franchisor's ought to know this too. The franchisees are a blemish to the name and brand of Motel 6.
  

  Business Response

  Date: 03/06/2023

  Business Response /* (1000, 5, 2022/12/03) */
  Hello ****,
  
  I want to thank you for contacting Guest Relations and letting me know about your unfortunate experience at our Motel 6. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 takes reports of guest concerns very seriously. Your report has been forwarded to the appropriate department and you will receive a response within the next 5 days.
  
  If you have any questions, please do not hesitate to call us at 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.
  
  Please refer to report number #GRMMGT3V.
  
  Thanks,
  Kamal K.
  Customer Care

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a curb in their parking lot that needs a sign posted because the way it's set up, from the drivers perspective it looks like the curb ends but it still comes out far below it & I hit it & damaged my radiator on my Mercedes. I'll attach a photo where you can see that this curb has been hit numerous times, there are chunks missing and black oil all over it. I requested that they help me with the cost of replacing my radiator, not including tow fees, missed work, or even body damages. I could easily go to court & make it an issue but I'm being very fair & asking they put up a sign to prevent this from happening to someone else. I would appreciate some help with my radiator replacement cost & I'm turn I'll sign something stating the matter is adjudicated so no further damages can be sought after.

  Business Response

  Date: 02/21/2023

  Business Response /* (1000, 5, 2022/11/15) */
  Dear ********* *******
  
  Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience.
  
  After reviewing your email, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay.
  
  We would like to discuss this matter with you and ask that you take time to call us at Customer Care. Please refer to report number # *********
  
  Our toll-free number is X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. Our office hours are 9:00 am to 10:00 pm, Eastern Time and for your convenience we are available 7 days a week.
  
  We look forward to speaking with you soon.
  Sincerely,
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/11/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did as they asked, I called that number & they just gave me an email address to send my concerns too. I haven't heard back anything or got any response from them. This is my livelihood and I'm unable to get to work or anything because of this situation and my request for compensation is extremely more then fair. I need to be taken seriously and not just passed on to some one else every time.
  
  
  Business Response /* (4000, 9, 2022/11/26) */
  Hello *********,
  
  Please query the property directly in regards to your concerns, they can be reached at (XXX) XXX-XXXX or via email ********@6franchise.com.
  
  Thanks,
  Customer Care

• Initial Complaint

  Date:11/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reserved a room online through the Motel 6 website. When we showed up they said they had overbooked the hotel and there were no rooms available. The only way to get a room was to be charged as a walk in for a room at a higher price than we had reserved for. We were told to call and cancel our original reservation by calling customer care
  

  Business Response

  Date: 02/06/2023

  Business Response /* (1000, 5, 2022/11/15) */
  Dear ***** ****,
  
  I want to thank you for contacting Customer Care and letting me know about your unfortunate experience at our Motel 6 in Fort Lauderdale, FL. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 takes reports of billing disputes very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days
  
  If you have any questions, please do not hesitate to call us at 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week
  
  Please refer to report number # GRMNPQQL.
  
  Sincerely,
  
  Dan J.
  Customer Care

• Initial Complaint

  Date:11/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation with Priceline.com for a room at motel 6 on military hwy on November 3,2022. I tried cancelling it before 6pm there cancelation policy. Priceline.com agreed to cancel my reservation because there website has issues but motel 6 on military hwy Norfolk VA is trying to charge cancelation fee for something that's not my fault. Priceline.com website has issues everytime when trying to cancel a reservation. Please help me and look into this matter. Also motel 6 falsely placed a room in my name room number #109 because Priceline told me that and I tried cancelling and never checked in period. Is like fruad and not even following there own policies. Please help me
  

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2022/11/08) */
  Dear ****** ****,
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in Norfolk, VA
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  The property has indicated that Priceline contacted them after the cancellation cut-off, so we can only defer you to Priceline for any compensation requests.
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRDQ9TL9.
  
  Thank you,
  
  *** **
  Customer Care

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel for the night at motel 6 on e st right by the trolley because I'm in town for business I am a truck driver. I went to lay in the bed and see a black spot crawling on my arm and I freaked out and flicked it off. something gave me an odd feeling and I went lift the sheets and double check the room because I started to feel itchy. next thing I know there is a **** ton of bugs under the sheets and all on the floor that you can see they are like microscopic. I went to let the manager know of the situation and wanted a change of room. at first they gave me a hassle for that and was refusing a refund due to the issue and tried to blame it on me. the new room they booked me ended having even more bed bugs in it and its an infestation in both rooms. I went to complain once again and asked for a refund because never in all the states I've been at and hotels I've stayed in ever have this issue. All my clothes and stuff that I own were left due to the issue even my detailing in my car due to that I left all my belongings. I just want to be compensated for my stuff because never have I EVER had this issue anywhere else.

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/10/27) */
  Dear ****** ******** ,
  
  I want to thank you for contacting Customer Care and letting me know about your unfortunate experience at our Motel 6 in Chula Vista, CA. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6/Studio 6 takes reports of pests very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.
  
  Please refer to report number # GRTUU3S5.
  
  Thank you,
  
  *** **
  Customer Care

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had severe cockroaches and told the front desk, also reported to a senior agent. We stayed in the studio motel 6 for a week. It was disgusting. Had I seen the room prior I would not have paid. The fact we are only getting refunded for one night is aweful. Never had issues like this and always stayed at motel 6 for the benefits of the clean rooms, pet friendly atmosphere, and overall atmosphere. I would like a full refund. The front desk ignored us and I tried to reach management. So disappointed. A full refund is deserving for 608 dollars a week thankfully I wasn't charged for the cockroaches stay as well. If this is not resolved my experience will be going on Yelp along with pictures. Small video of bugs in the bathroom.
  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/10/27) */
  Dear ******* *********,
  
  I appreciate you contacting us regarding your experience at our Studio 6 property in East Brunswick, NJ.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  Customer Care is providing a one night refund. Please query the property directly for any additional compensation requests: (XXX) XXX-XXXX.
  
  Studio 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRPPMGT5.
  
  Thank you,
  
  *** **
  Customer Care

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19th of this year I booked a stay with the Motel 6 Tigard South Location on SW McEwan Rd. Upon arriving at about 7 PM the desk employee told me she could not find my reservation. I looked at my Email messages and there were no confirmations for the room I had reserved. I then reserved a room at the other Motel 6 which is nearby because i thought the request didn't go through because they were full. I arrived at the Motel 6 on the other side of the street made another booking online where I did get a confirmation and stayed in Their motel. This Motel Tigard South Charged me $76 because they said I didn't show up to stay in their room The reason was because I never got a confirmation and didn't know I was staying at the motel. I have talked to customer service 5 times and they told me they sent in a request for a refund. The representatives I talked to told me a request was also messaged to the property about this problem but they did'nt respond to them
  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/10/26) */
  Dear ***** *******,
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in Tigard, OR.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  Please query the property directly in regards to your queries at ********@6franchise.com
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRDW9RTJ.
  
  Thank you,
  
  *** J.
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/10/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response to my complaint was to send a message to the property to resolve it. As I said in the complaint I have already done this and they never responded to my messages. They haven't even tried to resolve my problem and attemting to discourage my efforts by giving me useless instructions. I didn't book two separate motels at the same time on purpse
  
  
  Business Response /* (4000, 9, 2022/10/29) */
  Hello *****,
  
  I want to thank you for contacting Guest Relations and letting me know about your unfortunate experience at our Motel 6. Please accept our sincerest apologies that your experience was less than satisfactory.
  
  Motel 6 takes reports of guest concerns very seriously. Your report has been forwarded to the appropriate department and you will receive a response within the next 5 days.
  
  Please refer to report number #GRDW9RTJ.
  
  Thanks,
  ***** K.
  Customer Care

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occured on 10/15/2022
  It was ok until the last day we were there. We stayed for about 3-4 weeks. Myself, my husband and 4 kids. The two women who work the front desk are great. The three men, one being the owner, AWFUL, ROTTEN people!!! We were not able to pay. Everything is in there. They said no, not until we pay. I told them we were told it was ok to pay by the end of the week .. He said no...I finally, after begging was able to get my purse and get out of there. We remembered we had forgotten a few very very important items from behind the TV and called and spoke with one of the male employees... The items were my kids birth certificates, my daughter glasses and most importantly...a small box that has a binky and hat that belonged to my baby who passed away... Literally the only thing we had left of him... We were told... Very rudely... In his words .. If you want your dead babies things you need to pay first! How beyond evil!!! We were told they threw everything in the dumpster, including that stuff and now we lost everything! Now we have nothing left of our son. They didn't have to throw that stuff out. I'm beyond sad and hurt. I 100% DO NOT recommend this place! They are awful people

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Dear ****** *******,
  
  Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience.
  
  After reviewing your review, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay.
  
  We would like to discuss this matter with you and ask that you take time to call us at Customer Care. Please refer to report number # GRCSCCU5.
  
  Our toll-free number is 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. Our office hours are 9:00 am to 10:00 pm, Eastern Time and for your convenience we are available 7 days a week.
  
  We look forward to speaking with you soon.
  
  Customer Care

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a room from this hotel from June 6th until October 15th of this year and this property kept my sales tax After 30 days in a hotel you are considered a state resident and become tax exempt and are supposed to receive your tax back which I did not and I'm also curious
  How many other long term stays has this property done this to
  

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/10/18) */
  Dear *** ***** ,
  
  I want to thank you for contacting Guest Relations and letting me know about your unfortunate experience at our Motel 6 in Lafayette, IN. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 takes reports of billing concerns very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.
  
  Please refer to report number # *********
  
  Thank you,
  
  *** J.
  Customer Care

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been staying at studio 6 off of wendler and baseline in Tempe Arizona since about March April of this year 2022, since I've been here it's been nothing but problems I've had cockroaches crawling all over my walls and my bed I've asked for my room to be sprayed it's never been sprayed since I've been here. As well as they hired a new front desk rep ******* and he has been nothing but rude since he's been here he has walked into people's room without permission and supposedly they have the right to do that I have had a couple things come up missing in my room and as well as yesterday October 9, 2022 at 10:00 a.m. he barged in my room without knocking while I was half naked getting out the shower he said I needed to get my things and leave because I paid rent late, which was false because I paid it the day before. Later on around 3:00 p.m. when I get ready to go to work I decided to leave and he decides to Linger around my building and waits for me to leave so that he could enter my room, I had a camera posted and caught him entering my room putting blue gloves on and going through my items which is very unacceptable. Once I caught him red-handed coming out of my room he decided to tell me I could no longer stay at the property, he had no reason and no excuse over doing that and I'm very upset about this I've paid almost $15,000 since being here for these very horrible months. I've talked to management ******** she refuses to resolve it and says she doesn't want to hear my side of the story I can't make her but all I can say is that this is disgusting and I'm not the only one that has to go through this, as well as 10 others that had to go through this yesterday and it's unacceptable. **** has no respect for himself or others and I don't believe he should be working at a job where hospitality is needed. There's so much more that I'm not able to put on here but this hotel really needs to be straightened out.

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/10/11) */
  Dear ********* *****,
  
  I appreciate you contacting us regarding your experience at our Studio 6 property in Tempe, AZ.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  Studio 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number **********
  
  Thank you,
  
  *** **
  Customer Care