Business Profile

Hotels

G6 Hospitality LLC (Corporate)

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Complaints

Name: G6 Hospitality LLC (Corporate)
Address: 4001 International Pkwy, Carrollton, TX, 75007-1914, USA
Telephone: (800) 557-3435

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

574 total complaints in the last 3 years.
197 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My children and I come to this property at ********************************************* to get away for the weekend but we couldn't check in until 3 we went to eat at Chili's (I have the receipt with the time arrived and time we left) we didn't check in until After 3 only to use the bathroom and leave for the day upon returning with bags in hand the door key wouldn't work I had to walk to the office at around 10 to 1015 which no one was in the office until another guest who was also looking for someone to open the front door the lady finally came i asked her for a new room key I'm not sure as to why the one I had wasn't working we entered the room after maybe 15 mins of waiting for a new key my daughter was ready to go to sleep after everyone being out all day she pulls the covers back and a live adult ***** is in the bed another in the floor and more in the bathroom As I go back downstairs it's now maybe 11pm we still have yet to even unpack but I ask for a refund to which the manager was called. I can hear her on the phone because she was on speaker with the female in the front office the manager said she didn't care about the bugs they will not give a refund She than went on to say she's at home and it has nothing to do with her I'm glad my phone recorded the whole conversation (which will be send to the BBB) As far as the stay horrible will never return you will see reviews everywhere until I receive my 90$ back for a room we never stayed.
Business Response
Date: 01/06/2025
Dear ***** *****,

Thank you for reaching out to ************* and informing us about your experience at our *******, ** property. We sincerely apologize that your stay did not meet your expectations.

Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.

If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

Please refer to trace ID# ********.
Sincerely,
*************
Initial Complaint
Date:12/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my extreme dissatisfaction with the treatment I received during my recent visit to Motel 6. The events that transpired were both distressing and unprofessional, and I am requesting an immediate review of the situation and appropriate resolution. This reservation was prepaid in full through ******* for December 25th until January 4th. On my sixth day while sitting in my room, I was forcibly removed from the premises under circumstances that were entirely unjustified. To compound matters, I was threatened and pressured to provide cash payment in order to remain at the property even though the reservation was paid for in full months in advance, which is both inappropriate and unacceptable.This sequence of events is not only deeply troubling but also in clear violation of professional and ethical standards. As a paying guest, I expected to be treated with respect and fairness, neither of which were extended to me during this ordeal. I am requesting a thorough investigation into the behavior of the staff involved. I would appreciate written confirmation that this incident has been addressed to ensure no other guest is subjected to similar treatment.
Business Response
Date: 01/01/2025
Dear ***** ******,
Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience. After reviewing your message, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay.

We would like to discuss this matter with you and ask that you take time to call us at ************** Please refer to trace ID #********.

Our toll-free number is **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

We look forward to speaking with you soon.

Sincerely,
Customer Care
Initial Complaint
Date:12/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was set to check in December ***** as my flight arrives around 12:30 AM on December 24. My car rental took 2.5 hrs to resolve due to poor staffing at ***, so I was able to get to the hotel at around 3:18 AM. I was told I could not be checked in despite me already paying for my room and they just threw me out in the streets. I am requesting for a refund since *******, my booking company, was not successful in getting me a refund on my behalf since they didnt even let me to my room even though I paid for it.
Business Response
Date: 01/02/2025
Dear ****** ***** ****** **********,

I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in ***********, ** - *********** - LAX.
Please accept our sincerest apologies that your stay was less than satisfactory.

Motel 6 / Studio 6 takes concerns like yours very seriously. Your trace has been forwarded to the appropriate department and you will receive a response back within the next 2 days.

If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

Please refer to trace ID #GRTFADVM.

Sincerely,
*************

Customer Answer
Date: 01/03/2025
I am rejecting this response because the response is just to review the complaint. There is no refund included in the response
Business Response
Date: 01/06/2025
Dear ****** ***** ****** **********,

I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in ***********, ** - *********** - LAX.

For further assistance, please speak with property management directly at ************** or *************************************.
If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

Please refer to trace ID #GRTFADVM.

Sincerely,
*************

Customer Answer
Date: 01/06/2025
I am rejecting this response because: there is no resolution offered by the business
Business Response
Date: 01/07/2025
Dear ****** ***** ****** **********,

We sincerely apologize for your experience at our property in ***********, ***

According to the property management team, the night auditor offered to check you into a room following the completion of the audit. However, it has been noted that you decided to leave and did not return to finalize the check-in process. At this time, any compensation regarding the no-show fee is at the discretion of the property management.

Thank you,
Customer Care
Customer Answer
Date: 01/08/2025
I am rejecting this response because: the night auditor offered to check me in at 7 am the same day, when I dont need the room anymore. She was willing to have me sleep in the streets until 7 am when I wont need the room anymore. Unacceptable response.
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 25, 2024, around midnight, I arrived at Motel 6 ****** and inquired about room availability. I asked for either a king room or a double queen for the night. A staff member named **** or ***** he told me two different names confirmed both options were available and provided pricing. I informed him I would book the reservation through my phone, and he acknowledged this without issue. After completing my booking for a king room, I returned to check in. At this point, **** informed me that the king room I had just booked was unavailable, offering only a double queen instead. I reminded him that he had just confirmed the king rooms availability, but he dismissed this and instructed me to contact the third party through which I made the reservation. Contacted the third party. They made multiple attempts to resolve the issue with ****, but his responses kept changing. Initially, he claimed the king room was unavailable. Then, he blamed the booking being made through a third party as the reason for denying check-in. He later denied saying this and insisted the reservation needed to be canceled and rebooked directly through him. Despite seeing the reservation in their system, he refused to honor it. He later claimed the issue was the check-in time, despite it being confirmed before booking. **** suggested canceling the reservation, waiving all associated fees, and issuing a refund, with confirmation to be provided by the Motel 6 manager/3rd party. As of December 28, 2024, no refund has been issued, and no confirmation has been sent to the third party. Efforts to contact the manager have been unsuccessful. Today, when I called again, the staff member became hostile when I asked to speak with a manager, hung up on me, and refused to answer further calls. I have been met with unprofessional behavior and continuous runarounds, and this matter remains unresolved. Multiple other people was able to book that night but me. I feel discriminated against and want answers.
Business Response
Date: 01/02/2025
Dear ***** ******,
I appreciate you contacting us regarding your experience at our property in ******, *** Motel 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
Per our records the reservation was reserved with a virtual card from *********** which the property did not charge before cancelling the reservation. You would have to resolve the issue through *********** as they would have to release the funds back to you. If you would like to reach out to the property management for any further information you can contact them at ************** or *************************************.

Please refer to trace ID# GRTXAHSY.

If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

We look forward to meeting your future lodging needs.

Sincerely,
Customer Care
Customer Answer
Date: 01/02/2025
I am rejecting this response because, according to the documentation provided, Motel 6 must submit confirmation stating that the reservation was canceled free of charge and that I did not stay in the room during the booked dates. *********** has informed me that they are still waiting for these documents, which is why my card was charged. This issue arose because Motel 6 did not fulfill its obligations. Additionally, I was left stranded after making my reservation, subjected to unprofessional behavior including being cursed at and hung up on, and I have yet to receive a refund.
Business Response
Date: 01/02/2025
Dear *****,

Please have *********** contact us via email at ********************************* so we can confirm the reservation was not used nor charged.

Thank you,
Customer Care
Customer Answer
Date: 01/06/2025
I am rejecting this response because: *********** said that they will be emailing the property directly and asking for written documentation stating that you all did waived cancellation fee.
Business Response
Date: 01/07/2025
Dear ***** ******,
We apologize for the inconvenience regarding the cancellation of your reservation.
According to our records, your reservation was cancelled on December 25th, 2024, and no cancellation fee has been applied. Your refund must be processed by *********** as this reservation was prepaid through them, and the property has not charged the virtual card on file.
Thank you,
Customer Care
Initial Complaint
Date:12/10/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From 11/13/2024 until 12/2/2024 I was checked into the studio 6 motel located at ***********************************. My room was paid until 12/4/2024 where I intended to repay for another week. However on 12/2/2024 I was awoken from my nap by a middle aged man standing inside my room. Claiming he was maintenance and they had been trying to get in my room for a week and he had a right to be there and just walk in. Upon taking it up with the office I was berated by the manager ****** *****, who then kicked me out of the hotel and called the police because THEY violated my privacy. During this conversation I learned that people had been in and out of my room with no notice, no letting me know they had even gone in there and had apparently been taking pictures of my room and my belongings. My room had medications, court documents and other personal artifacts this business did not have a right to be photographing especially without my permission and no notice they even needed access to the room. My right to privacy was fully violated. I was traumatized being awoken from a stranger in my room, thankfully I was dressed. My right to privacy of my protected medical and court medication was violated by the company taking photos of my room without my knowledge or consent Refused to show me studio 6 policies or any of these photos they took of MY stuff.
Business Response
Date: 12/12/2024
Dear ******** *********,
I appreciate you contacting us regarding your experience at our property in *******, ***
Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************. Please refer to trace ID# ********.

We look forward to meeting your future lodging needs.

Sincerely,
Customer Care

Customer Answer
Date: 12/12/2024
I am rejecting this response because: This is not settling my complaint, or explaining how anyone if going to rectify the situation with myself. Just an empty promise for future guests
Business Response
Date: 12/12/2024
Dear ******** *********,
We sincerely apologize for your experience and it has been escalated to the property's leadership team.
Property management sent an email stating that they attempted to enter your room to address a service issue. Upon reaching your door, they discovered that a dog had been left alone and unattended in the room. Please be aware that this situation violates Motel 6's policy regarding pets. They continued to try to enter the room for several days afterwards but were unable to do so because the dog was loose in the room and was barking and growling at staff. For further assistance, please contact property management directly at ************** or *************************************.
If you have any questions, please do not hesitate to call us at **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time.

Please refer to reference #GRNPS6Q3.

Sincerely,
Customer Care

Customer Answer
Date: 12/12/2024
I am rejecting this response because:
first and foremost your response now recorded admits they violated my right to privacy. There was no emergency that granted anyone access to my room without notifying me, my dog has never been left running loose in this property ever as he has his own kennel.
secondly youre admitting that your breached my privacy, still have pictures of my personal belongings including medications which is a hippa violation among many things as well as sealed court documents.
the only one who has violated things is the staff at this extended stay.
if they were trying to reach my room so bad why was I not notified by note on door, phone call email etc all of which were accessible to staff.
my dog is never left unattended and wouldnt growl at people that werent illegally entering my room.
the only right they have to go in there with out notifying is an emergency situation as there was none I will be taking this admission to my lawyer.
I did not give any permission for photos of my belongings to be had by this property and lord knows if they were doing things while I was sleeping.
I will also be requesting a copy of any and all photos or videos this staff illegally has of me or my belongings
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 18th 2024 I checked in to the Motel 6 in **********, **. There were cockroaches in the room, the smoke detector was sealed in plastic and there was drug paraphernalia in the bathroom. The room was generally in back condition with furniture broken, paint coming off in various places, rust showing on multiple surfaces and discoloration on the floor boards that I suspect are from water damage and possibly was mold. Many surfaces were dirty and there was more than a couple strands of hair in the bathtub. The sprinkler system also showed significant signs of wear and rust.I immediately brought it to their attention and they said they had no other rooms available. They said the manager would be available on the following day. I contacted my credit card company who stated I will be able to file a dispute for unsatisfactory condition of the goods or services. Other hotels in the area for that night were several hundred dollars per night, which was cost prohibitive, and I needed 2 rooms. I returned the next morning to speak with the manager but the front desk told me she was on property and I could go look for her, but I did not find her. No one ever came to the room to address any issues, not did they offer to clean. No housekeeping was performed during any day of our stay. I returned the third day to which they said the manager offered a 10% discount which I did not feel was acceptable and did not agree to their offer, I asked to speak with the manager who was not available at that time and they never followed up. None of the additional stays did they say they had other rooms available.I have submitted a complaint through their email. I never received any follow up, but there was an automatic email about receipt of the complaint. I called their customer care line and filed a complaint there, reference number GRQ7JY7L. I submitted a dispute with my credit card but because the hotel told them the services were rendered the dispute was not approved.
Business Response
Date: 12/10/2024
Dear ***** ***,

I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in **********, **. Please accept our sincerest apologies that your stay was less than satisfactory.

Motel 6 / Studio 6 takes concerns like yours very seriously. Your trace has been forwarded to the appropriate department and you will receive a response back within the next 2 days.

If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

Please refer to trace ID #GRQ7JY7L

Sincerely,
*************
Initial Complaint
Date:12/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This hotel kept around 1000$ worth of my property because they said i was disrespectful after assertively asking them to mind they're business. They have refused to get the key to laundry mat room where they stored all my stuff.
Business Response
Date: 12/06/2024
Dear ***** ********,

Thank you for reaching out to ************* and informing us about your experience at our , property. We sincerely apologize that your stay did not meet your expectations.

To better assist you, please provide the following:

Name of registered guest:
Date of stay:
Location of stay:
Room #s:
Phone#:
Mailing Address:

Please refer to trace ID# GRJECNH7.
If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

Sincerely,
*************
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bed Bug Infestation at [motel 6 9371 ****************************], Room 234. Due to exhaustion from a long drive, I failed to read the hotel reviews beforehanda mistake I deeply regret. Later, I discovered multiple reviews from past guests reporting bed bug infestations, but unfortunately, we only learned of this after fleeing the motel ourselves.On the first night, my girlfriend woke up with bites from an unknown source. On the morning of November 30, we discovered large, visible bed bugs in our bed, confirming the cause of the bites. This realization left my girlfriend in severe psychological distressshe was crying, in shock, and unable to stay in the room any longer. We left immediately at around 6 a.m., and I had to take her to work with me because she refused to remain in that environment.We documented the situation with photos and videos, including the bed bugs and the state of the room. These materials clearly show the infestation and my girlfriends distress.I immediately attempted to contact the motel manager, who was not on-site. When I finally reached him, he dismissed my concerns, refused to inspect the room, and denied my request for a refund, saying, "Im not going anywhere, and you have no right to tell me what to do. Get out of the room in five minutes."When I turned to the front desk clerk, she also ignored the issue and threatened to call the police, stating that she was tired of hearing from me. Ultimately, we were forced to leave without any resolution, and the room was never inspected.I request an immediate inspection of room 234 and the entire motel to address this health hazard. I am prepared to provide video, photo, and audio evidence of the incident to support this claim. Additionally, I urge you to review the public complaints about this motel, which highlight a persistent issue with bed bugs.I hope your department will take swift action to ensure that this establishment adheres to the necessary health.
Business Response
Date: 12/04/2024
Dear ********* *******,
I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in ***********, **. Please accept our sincerest apologies that your stay was less than satisfactory.

Motel 6 / Studio 6 takes concerns like yours very seriously. Your trace has been forwarded to the appropriate department and you will receive a response back within the next 2 days.

If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

Please refer to trace ID #GRAYNPRD.

Sincerely,
*************

Customer Answer
Date: 12/04/2024
And my girlfriend got psychological trauma as well. I have audio and video evidence that the managers ignored the problem and asked us to leave the room without first checking for bedbugs, beetles, etc. My girlfriend cried. If we don't find a solution to this problem here, I will sue you within a week, motel 6 on Streetsborp.
Customer Answer
Date: 12/10/2024
I have reviewed the business response and accept this resolution. I received a small payment, however I did not receive the full payment as this is the responsibility of the hotel and not its general company.
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business claims to be pet friendly, thats why I booked with this hotel chain. I brought in my dogs and they were in the room less than 24 hours before the manager called animal control in them for barking. I was left a voicemail while at work saying there were complaints. I called and told the front desk I would be going for them without fail if there were issues and I would pick them up as soon as possible when I was done with work. I called before I went to make sure I could pick them up, I was told that was ok. When I went the staff physically barred me from the hotel room and deactivated my hotel key, saying I could not take the dogs. Dogs are property in the state of ** and it is illegal for keep me from my property. That is why I am filing this complaint. Animal control arrived and found that I did nothing wrong. I provided all documentation, paperwork, receipts and time stamps for video footage to prove that my dogs had not even been in the hotel for ************************************************* of any further actions against my animals, the manager did not call me, animal control did not call me, although my info is on file. Because my dogs were removed in less than 24 hours and I paid for a 1 week stay, I am requesting a refund.
Business Response
Date: 12/03/2024
Dear ******* *****,
I appreciate you contacting us regarding your experience at our property in ************
Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
Per Motel 6 policy, pets and service animals cannot be left alone in a room or vehicle and must always be attended to. For compensation requests, please contact property management directly at ************** or *************************************.
If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************. Please refer to trace #GRMRMMC3.
We look forward to meeting your future lodging needs.

Sincerely,
Customer Care
Initial Complaint
Date:12/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Occurred approximately October 12 2024 I was forced to cancel because of the hurricane here in ******* they still charged me a penalty because I couldnt evacuate the state. does Mr ***** consider this appropriate customer service.he kept $80.00 rather than understand my situation.
Business Response
Date: 12/04/2024
Dear ****** ******,
I appreciate you contacting us regarding your experience at our property in **********, ***
Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
According to our records, your reservation was cancelled and no charges were taken. For further assistance, please contact the third-party, Hotel Planner, to receive your refund as the reservation was prepaid through them.
If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************. Please refer to trace ID# GRDWRHG5.

We look forward to meeting your future lodging needs.

Sincerely,
Customer Care

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G6 Hospitality LLC (Corporate) is NOT a BBB Accredited Business.