Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  G6 Hospitality LLC (Corporate)

  4001 International Pkwy Carrollton, TX 75007-1914

• 

  Motel 6

  4400 Maple Rd. Amherst, NY 14226

• 

  Motel 6

  165 Consumer Dr. Whitby, ON L1N 1C4

• 

  Studio 6

  60 Britannia Rd E Mississauga, ON L4Z 2T2

• 

  Motel 6

  4345 North Service Rd. Burlington, ON L7L 4X7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****/***** ****** ************ ***************************************************************** ***** January 28, 2025 Better Business Bureau ********************************************** **************************************************** Conditions and Refund Request To Whom It May Concern,I am writing to formally file a complaint regarding a booking I made through ********* for a hotel stay on January 20, 2025. The experience was completely unacceptable, and I am requesting a full refund of the $426.98 I paid.Upon arriving at the hotel, I was immediately greeted by roaches at the entrance, indicating a severe infestation. The carpet throughout the facility was visibly filthy and had clearly not been vacuumed in a long time. The stench of cat and dog urine and f**** was overwhelming, making it impossible to stay.When I requested a receipt for my payment, the front desk clerk refused to provide one, which raises serious concerns about their business practices. My son took a picture of the computer screen showing our booking details to document our reservation. Despite reaching out to ********* on the same day to report these conditions and request a refund, I was told two days ago that my complaint had still not been received.This delay and lack of response are unacceptable. I expect ********* to uphold its responsibility as a booking platform and ensure that customers are not subjected to such unsanitary and inhumane conditions. I demand an immediate refund of the $426.98 paid and a formal acknowledgment of this complaint.If this matter is not resolved promptly, I will have no choice but to escalate my complaint further, including reporting the situation to consumer protection agencies and leaving detailed public reviews warning others about this experience.I expect a response within [reasonable timeframe, e.g., 7 business days]. You can reach me at ************/ to resolve this issue.Sincerely,***** & ***** ******

  Business Response

  Date: 01/30/2025

  Dear ***** ******, 
                                                                                                                                                                                                                                                                                        
  I appreciate you contacting us regarding your experience at our Motel 6 property in ********, ***
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  You are a valued guest, and we hope that you will consider this an isolated incident. As per our records, a full refund was processed back to the Expedia virtual card on January 20th, 2024. Please contact the third-party directly to retrieve these funds as your reservation was prepaid. 
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at **************.  Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. 
  
  Please refer to reference #GR5K9QWC.
  
  Sincerely,

  Customer Care

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motel 6 ******* I have stayed here a total of 5 times over the past six months. Each of my stays got progressively worse on room condition and costumer service. My first stay was awesome, sadly it appears to be a fluke for this location. I was allowed early check-in, found the room to be clean, was provided a refrigerator free of cost on a couple of the five stays, have had to pay various rates on the rest of them. There are pests, specifically cockroaches, especially in the building the ac unit on the roof went out in. We stayed one night there, the room was so hot you could barely breathe however leaving the window open wasn't an option as found out with a finger sized cockroach that made it's way into our room. Staff is rude, and when they're called on their rudeness they black list you. I spoke with a manager that had an accent that requested after our last stay we give them another chance. So Jan 21st to Jan 25th I did. We brought our own DO NOT DISTURB sign and hung it starting the day of our arrival and for the next few days was undisturbed however, our last evening with the door sign hanging at departure (after 5pm) and upon our return (after 1am) we noticed our room had been entered. The previous evening we had returned to a sewage smell imitating from the bathroom and decided to leave the fan on as well as shut the bathroom door. We discovered the light off, bathroom door open as well as toilet paper restocked in the room. Upon further investigation of the rooms smoke detector a red light laminates on the left side of the device. When I spoke to the manager in the morning I asked if it was possible that a camera be in our room. She was certain that there wasn't and offered herself and maintenance to show me. I shared no, that I accepted her answer now I've been black listed. Sadly one of our other stays a stool was taken from our room and when requested to check lost and found the item never turned up. I feel violated and disgusting for staying here.

  Business Response

  Date: 01/29/2025

  Dear ****** ****, 

  I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in *******, **. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 / Studio 6 takes concerns like yours very seriously. Your trace has been forwarded to the appropriate department and you will receive a response back within the next 2 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID #GRLESVRK.
  
  Sincerely,
  ************* 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My work has me back and forth to ********** and ******* and upon my stay in ********** we would stay at this motel, it was central for meeting and close to our relatives in **********. We have been staying here when we are in ********** for a couple of years now. Never had no issue with other manager never gave no problems Now fast forward to present with new manager who has harassed us and has made verbal complaints to other guest saying she wants to physically harm my wife. This new manager even has refused to give us towels and saying they could give us a dirt sheet used for cleaning the floor and yelled out while walking away if they didn't like it they could leave. She has lied saying my service dog was going to restroom under the bed when my dog does not even for under the bed. She has illegally had my car towed because she was getting kick back s from tow company for every car she had towed. For all of these things I have mentioned I statements from other guest signed and willing to speak on it if needed. I have called corporate on this matter and complained and at first I said I didn't want to give my name but they said it would be ok nothing would happen, we would have no problems from manager and what happens next the manager makes up more lies and says we are not allowed at the hotel no more. I'm a grown adult and this manager acts like a child, and the owners have refuse d to call and motel 6 corporation has swiped the matter under the rug saying they have nothing to do with it because it's a franchise, but that's is incorrect because their names is on the hotel sign, they get paid for allowing them to be called motel 6. By motel 6 allowing this manager to continue to work here means that they condoms violence from their staff towards their guest, pretty much is what is being said by them not taking no action and also the owners allowing this behavior from their staff also sends a bad message to guest that they should not feel comfortable at all

  Business Response

  Date: 01/30/2025

  Dear **** ********,
  
  Thank you for reaching out to ************* and informing us about your experience at our ***************, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the few business days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID# GRGKMNXT.
  Sincerely,
  *************

  Customer Answer

  Date: 01/30/2025

  I am rejecting this response because:   I have went through this procedure of the complaint going to property the manager gets it but that is who I'm filing complaint about and it never goes to owner. Motel 6 is just trying to sweep this under the rug and had matter no reference to what I want as restitution. Is this not a motel 6 I stayed at, so motel 6 should be responsible for what happens at their hotels that have their name. But yet are trying not to be responsible for this at all. I already said what I want from motel 6 and they refuse to listen.

  Business Response

  Date: 01/31/2025

  Dear **** ********,

  I appreciate you contacting us regarding your experience at our property in ********************

  Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
  
  Please refer to trace ID# GRGKMNXT.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  We look forward to meeting your future lodging needs.
  
  Sincerely,
  Customer Care

  Customer Answer

  Date: 01/31/2025

  I am rejecting this response because:   this is the same speech I was given when I first called to your customer service to give complaint and what happen the complaint went straight to manager who I complained about and she then made up lies to have us kicked out. Come on we had stayed at your hotels numerous times in different states and locations and never have had a issue until this new manager came on at ********************** and made physical threats against my wife had my car towed maliciously and had us kicked out and all you say is you will look into it. What about what I have asked for. Is this not a motel 6 and are u not responsible for all hotels that carry your name. It's funny because this just keeps going on and on, which just adds to my settlement for the time and stress I have had to deal with. This is ridiculous, I bet u forwarded the complaint to the hotel which the manager gets and throws it in trash. For anyone reading this do not stay at this hotel, motel 6 by their actions condoned violence from their employees to their guest along with shady car towns since the manager would get a kick back for every car towed. These are not empty aligatioms. I have signed statement from witness on this matter. 

  But thankyou again motel 6 for your standard response which means my issues mean nothing to you 

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been staying her till I can get a place due to moving back to *****. I went to go check in and the front office guy was very rude accused me of leaving my property and leaving the cart on a day that I was not in *****. He than called me a lier saying I was trying to make him look like an a$$hole.I wouldnt want to stay here again. Allows some dude to stay on the couch all day. Bath tube caves in hazard construction. Roaches. Walls so thin u can hear others. Dog barking all night. This manger wouldnt even go to the door to talk to the people of the dog.

  Business Response

  Date: 01/28/2025

  Dear ********* *******, 

  I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in **********, ** - ************* Please accept our sincerest apologies that your stay was less than satisfactory.

  Motel 6 / Studio 6 takes concerns like yours very seriously. Your trace has been forwarded to the appropriate department and you will receive a response back within the next 2 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID #GRYUNGGG.

  Sincerely, 

  *************
  
  

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My room had cockroaches inside I explained to the front desk still they did nothing I'm wanting a full refund which I'm being refused

  Business Response

  Date: 01/28/2025

  Dear ****** ******, 
                                                                                                                                                                                                                                                                                        
  I appreciate you contacting us regarding your experience at our Motel 6 property in *****, ** - North. 
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $76.73 has been issued back to your card. Please contact property management directly as any additional compensation is at their discretion. They can be reached at ************** or *************************************.
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at **************.  Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. 
  
  Please refer to reference #GRLTN4GU.
  
  Sincerely,
  Customer Care
  
  

  Customer Answer

  Date: 01/28/2025

  I am rejecting this response because:   your company owns this whole organization I want my full refund that's a disgusting thing it's a health hazard do you understand 

  Business Response

  Date: 01/28/2025

  Dear ****** ******, 

  We sincerely apologize for your experience.

  Any further considerations regarding compensation will be determined solely by the franchise property. We kindly encourage you to reach out to them directly for such inquiries at ************** or via email at *************************************.

  Thank you,

  Customer Care

  Customer Answer

  Date: 01/28/2025

  I am rejecting this response because:   you apologize doesn't work I've emailed them they haven't done anything what do I have to do 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a deposit with my stay that was never returned. Not only was it posted that deposits were to be refunded, but management verbally confirmed this. When this did not occur, reaching out to customer relations with ********************** resulted in them calling the location and informed they were not sure why the deposit wasnt refunded and that I should continue to find someone to answer/resolve this at the location. That final resolution would be with the location itself. However, dates of service were in October and at the end of December I still have not recieved my deposit refunded.

  Business Response

  Date: 01/25/2025

  Dear ******* Legend,
  
  Thank you for reaching out to ************* and informing us about your experience at our *****, AZ property. We sincerely apologize that your stay did not meet your expectations.
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID# GR3YGRUK.
  Sincerely,
  *************

  Customer Answer

  Date: 02/14/2025

  This claim made was not resolved.  First, I did not check out of this establishment late, as one that isnt even an option nor was it requested. Further, my deposit cannot be applied suddenly to some other fabricated expense by the establishment. Credibility in any business conducted by this establishment would be called into question, since documentation through such examples of receipts, are apparently deemed irrelevant.  I simply wish to be refunded the monies that I am legally entitled too. 

  Business Response

  Date: 02/18/2025

  Dear *******, 
  
  According to our records, property management charged a $40.00 early check-in fee. Your damage deposit was retained due to a late checkout. Any compensation is at the sole discretion of property management. Please contact them directly at ************** or *************************************.
  
  Thank you, 
  Customer Care

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner , 3 year old son and I checked into motel 6 off ********** , my child and partner were asleep in the room and I was in the living room watching tv at 2am when I started hearing splatter noises coming from the room , I get up to check and the floor is covered with water and it is dripping from the whole right section of the room . My clothes , blanket everything was wet . Within 3 minutes the light fixture above the bed where my child was sleeping fell and the whole bed was soaked with water . I went and told the front office and all the young gentleman did was bring 2 blankets & 3 towels and said he could do nothing until the manager came at 6am . I had to make a bed on the couch for my family and I with what he gave me ,the morning came and when I went to the office the manager said he could only give 20$ off the NEXT room . No accommodation , no room , no refund nothing . I did not get my refund until the police came 30 minutes later. My clothes were damaged . The only blanket I had was damaged . This is truly unbelievable and disappointing in so many ways.

  Business Response

  Date: 01/18/2025

  Dear **** ******,
  
  Thank you for reaching out to ************* and informing us about your experience at our ********, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID# GRJLYVM3.
  Sincerely,
  *************

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for my daughter at motel 6 for my son's funeral. They checked in and immediately came out and said they were bed bugs all over the floor and it smelled in the room. We told the front desk we were leaving due to bed bugs and he told me to get a refund through Priceline. I had to make a reservation someplace else. They reversed the refund stating that I signed a contract. I do not remember signing a bed bug contract. I want my money back.

  Business Response

  Date: 01/16/2025

  Dear **** ******

  I appreciate you contacting us regarding your experience at our property in *********, **. Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

  Per our records your reservation was paid for via a *********** virtual card, which was fully refunded as of 11/04/2024. To obtain the retained funds you would have to contact *********** to issue the refund. If they require verification that the virtual card was refunded you may direct them to us at ********************************* for further assistance.
  
  Please refer to trace ID# GRJNYFWN.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at *********************************.
  
  We look forward to meeting your future lodging needs.
  
  Sincerely,
  Customer Care

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently homeless with my 4year old daughter and I have been living in the Motel 6 located at ******************************************. I had been staying there from the dates January 8, 2025 - Jan 13, 2025. When I first checked in payed for 2 nights which totaled out to $181.85. I gave a deposit of $100 cash . I extended my stay and got another room January 10, 2025-January 11, 2025. I payed a total of $118 for 1 night. I then stayed in the room again from the dates Jan 11, 2025- Jan *******. I payed $93.82 for this one night . I extended my stay once again Jan 12, 2025- Jan ******* I spent $89.35 for another night. The next morning I stayed another day which was January *****, 2025 I payed a total $91.48 . The next day I payed again to extend my stay once again from January ******* -January 15, ****************** the room the whole day and left later around 6pm to go get food for my child . I then come back and go into my room and notice my key was not working properly. I am in a rush because my 4year child is in the car sleep and I was trying to get her in the room safely and to eat and sleep . I go down to the front desk to reactivate my card and there is 1 customer in front of me . The front desk employee was giving the customer ahead of me a very hard time. I then am at the counter and ask him to program my card . I was frustrated from the wait being that my child needed to be inside at 9 at night. He then proceeded to tell me to calm down and start yelling at me telling me hes not going to do anything or give me my money back for the room or another key . So I contacted the police because me and my daughter were stranded outside of our room that Ive been paying for for a week with no issue. He also took a photo of my physical address in his personal phone . As well a** calling me dumb and unattractive when that had nothing to do with my room key . They are practicing misconduct and taking peoples money and putting them out . Also breaching privacy

  Business Response

  Date: 01/16/2025

  Dear ***** ****,
  
  Thank you for reaching out to ************* and informing us about your experience at our *********, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID# ********.
  Sincerely,
  *************

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motel 6 ************* Jan 78 Check in Today Check out Tomorrow Duration of stay 1 night Address ***************************************************************** Phone number *************** Confirmation number VAVKPKCM7E tried to cance l this at 9 am today no one wuld help me i have no phone i emailed no one would help please cancel send me confirm number i wont be back

  Business Response

  Date: 01/07/2025

  Dear ******* Chitesper, 

  Thank you for contacting Customer Care. 

  According to our records, your reservation was successfully cancelled today and no charges have been taken. Your cancellation number is 9044AFX295.

  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID #********.
  
  Sincerely,
  Customer Care
  
  

   

   

  Customer Answer

  Date: 01/07/2025

  I have reviewed the business response and accept this resolution.  it should not be so difficult