Reviews

This profile includes reviews for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  G6 Hospitality LLC (Corporate)

  4001 International Pkwy Carrollton, TX 75007-1914

• 

  Motel 6

  165 Consumer Dr. Whitby, ON L1N 1C4

• 

  Motel 6

  4345 North Service Rd. Burlington, ON L7L 4X7

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  Motel 6

  5595 Hammonds Mill Rd Martinsburg, WV 25404

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  Motel 6

  408 Main street Sturbridge, MA 01566

Review Details

• Review fromChristina S

  Date: 01/11/2024

  1 star

  Christina S

  Date: 01/11/2024

  This is the worst place anyone could stay at, roaches taking v over the place remote to TV barely ?orks, toilet full of rust, shower has one temp. No bathtub like add said and I had to use same towels during whole stay. So when I went to go check out they refused to return my deposit due to my towels were dirty which when you walk in the room you have mud and dog c*** on the sidewalk. I wouldn't recommend this place to anyone who works hard for their money

  G6 Hospitality LLC (Corporate)

  Date: 01/12/2024

  Dear *********************************, I appreciate you contacting us regarding your experience at our Motel 6 property in ***********, **. First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs. If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID# ********. ***********************

• Review fromMaria D

  Date: 01/04/2024

  1 star

  Maria D

  Date: 01/04/2024

  I booked a room on the 25th early that morning, thru expedia. When I got there to check in they would not accept the ** I had, I mentioned to the receptionist that my wallet was stolen and that was the only ** I had. It was issued by the State of ******** and had all my Information on it . They would not refund although it was booked just hours before and would not change the booking to the person I was with because they stated we both needed an **. I booked thru Expedia and reached out to them ,whom reached out to Motel 6 and they still denied the refund request. I did not use the booking because I was denied check in. I strongly believe I should get my refund back. The staff was rude as well and the manager would not even come out to talk. I had to book at another place that was twice as much ,whom accepted my ** with no issue and had top notch customer service. If this ********************** continues to treat their customers this way they will lose more business. They definitely lost mine and I would not recommend anyone there.

  G6 Hospitality LLC (Corporate)

  Date: 01/05/2024

  Dear *************************, I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in *************, **. Please accept our sincerest apologies that your stay was less than satisfactory. Motel 6 takes reports of billing dispute very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week? To Ensure the Contact Report is handled efficiently please confirm the best physical mailing address and contact details to reach you. Please refer to report number # GREPJTJJ. Sincerely,*************

• Review fromSheryl M.

  Date: 12/28/2023

  1 star
  It's slum they wouldn't fix anything but the door that wouldn't lock when we first got here. NO HOT WATER since day one called and went to the office nothing was done. I told the guy that not having hot water is unacceptable and needs to be fixed. The room is musty, everywhere I looked was/is dirty the curtains have to be pinned to the wall so we have privacy. The tub has a dirt ring and paint peeling up off it. Makeup on the bathroom wall. Liquid dried on the side bed tables. Food crumbs left in the clothing drawers. Liquid dried on the walls never cleaned up. Sheets too small for the bed. I got pictures when we got to the room. If I had the money or could get ALL of my money back we'd go elsewhere. The only good thing about the room is the heater worked and they are ok with pets. They wouldn't change our room as they said the hotel was full but 8 cars were in the parking lot.

• Review fromWilliam B

  Date: 12/19/2023

  1 star

  William B

  Date: 12/19/2023

  Horrible. When I finally file a complaint with motel 6 customer service they don't respond; however when I stay at motel theyemail me unsolicited survey.Their customer service is strictly kaboki theater

  G6 Hospitality LLC (Corporate)

  Date: 12/20/2023

  Dear ****, I appreciate you contacting us regarding your experience at our Motel 6 property in ********, **. First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs. If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID# GRNSWXAU. ***********************

• Review fromLicia S

  Date: 10/28/2023

  1 star

  Licia S

  Date: 10/28/2023

  Harassed by front desk for shutting my van **** at 4pm. I stayed at a motel six in ******* and they did not have a refrigerator so when I arrived with my food in my cooler, I needed ice. Unfortunately, their ice machine was out of order so I had to go to the store to get ice. When I arrived back in my room, my phone rang, and the front desk had let me know that I was shutting my van **** too loudly at 4 PM. This upset me greatly because I literally would not be shutting my van **** if their ice machine was working, or if they had provided a refrigerator. Meanwhile, I was woken up all night Long by guess using their key fobs to lock their ****s and sounding the horns of their cars. Not to mention that this hotel was on a street called ***************** with multiple lanes of traffic going morning, noon and night. I was really upset that I was harassed about shutting my van **** at 4 PM in the afternoon. I called the customer service line and she did not follow up with me like she said she would. Then, a few weeks later, I followed up again with customer service and they said thank you for bringing it to their attention and appropriate measures will be taken. They did not offer to compensate me in anyway. Thanks!!!!

  G6 Hospitality LLC (Corporate)

  Date: 10/29/2023

  Dear *****, I appreciate you contacting us regarding your experience at our Motel 6 property in ***********, **. First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs. If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID# ********. ***********************

• Review fromJoaquin R

  Date: 10/10/2023

  1 star

  Joaquin R

  Date: 10/10/2023

  This is for the Motel 6 downtown in ****** I had booked the hotel for 2 nights, but left after 1. Although it's a hotel 6 and standards shouldn't be too high, I did expect the basics to be met. In the bathroom there was what appeared to be blood or some other red substance on the tiles in the shower. It was obvious enough that cleaning staff would see it and at the minimum wipe down. The covers had a musty smell that made me feel like the sheets weren't changed after the last guest or 4. The biggest concern was that there were fleas in the room. Both myself and little brother woke up with bites around our ankles (no bed bugs, I checked around both beds before we got settled in) and later he saw a flea jumping around on the sheets. When I brought this to the front desks attention the man in the front was seemed very concerned and let me know a manager would call me the following day (which would have been a Sunday). It is now Tuesday and I actually had to call them. The lady that answered the phone seemed uninterested in knowing about the situation, and wasn't going to get a manager.

  G6 Hospitality LLC (Corporate)

  Date: 10/11/2023

  Dear ***************************, I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Studio 6 in ******, **. Please accept our sincerest apologies that your stay was less than satisfactory. Studio 6 takes reports of multiple service issues very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week? To Ensure the Contact Report is handled efficiently please confirm the best physical mailing address and contact details to reach you. Please refer to report number # GR36D6R6. Sincerely,*************

• Review fromIllene H

  Date: 09/28/2023

  1 star

  Illene H

  Date: 09/28/2023

  I was at the motel 6 in ******* ******* last Saturday. This is the most nastiest place that I have ever stayed at. The toliet had spots on it. The shower had hair in it. My bed sheets and cover also had black and gray spots on it. When I talked with the attendants she looked at me all crazy and side ways. Unhelpful and for room 228 it was very nasty and I want m a full refund of my money

  G6 Hospitality LLC (Corporate)

  Date: 09/30/2023

  Dear ***************************, I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in ***********. Please accept our sincerest apologies that your stay was less than satisfactory. Motel 6 takes reports of multiple service issues very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week? To Ensure the Contact Report is handled efficiently please confirm the best physical mailing address and contact details to reach you. Please refer to report number # GR9YADH7 ***************************

• Review fromLisa K

  Date: 08/28/2023

  4 stars

  Lisa K

  Date: 08/28/2023

  ****** at Motel 6 in ******** , **. Is an awesome employee. She made check in easy and gave us a room that completely suited our needs. She even directed us to the best ****************** in town. Her kindness and professionalism made our short stay there very welcoming and restful. I give ****** five stars.**** she and the young man she was working with get recognition and a nice bonus. The room was clean and the area was quiet.

  G6 Hospitality LLC (Corporate)

  Date: 08/29/2023

  Hi ****, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Kaur J.#Team6

• Review fromSteven S

  Date: 07/31/2023

  1 star

  Steven S

  Date: 07/31/2023

  Motel 6 in ********* ** off hwy 69 and ************.I got around 40 bedbug bites. They reluctantly refunded me only after I told them I would knock on every door. I showed them the bites. A few days after, my Mastercard showed a refund, but the next day they illegally recharged my card for the full amount. When I called them they claimed there were no Bedbugs found and called me a liar. I am telling everyone I know and don't know about this. I'm giving reviews all over the internet because they called me a liar. Totally dishonest and nobody cares about the customer anymore.

  G6 Hospitality LLC (Corporate)

  Date: 08/01/2023

  Dear ***************************, I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in *********, **. Please accept our sincerest apologies that your stay was less than satisfactory. Motel 6 takes reports of bedbugs very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 2 days If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. To Ensure the Contact Report is handled efficiently please confirm the best physical mailing address and contact details to reach you. Please refer to report number #GRFFSM3W. Sincerely,*************

• Review fromKylan G

  Date: 07/29/2023

  1 star

  Kylan G

  Date: 07/29/2023

  I wanted to file a complaint on this hotel its always a problem everytime i stay here i think some type of human trafficking is going on

  G6 Hospitality LLC (Corporate)

  Date: 07/31/2023

  Dear ***********************, Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience. After reviewing your feedback, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay. We would like to discuss this matter with you and ask that you take the time to call us at ************** Our toll-free number is **************, if calling from outside ***************** the number is **************. Our office hours are 9:00 am to 10:00 pm, Eastern Time and for your convenience, we are available 7 days a week. We look forward to speaking with you soon. Please refer to reference #GR5PMUNX.Sincerely, *************