Business Profile
Hotels
G6 Hospitality LLC (Corporate)This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Hotels.
Reviews
This profile includes reviews for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 87 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDavid H
Date: 07/17/2023
1 starDavid H
Date: 07/17/2023
I will NEVER do business with Motel 6 ever again. They are 100% incapable of being in business. My roommate (N) made a reservation in his name (obviously), and he and I stayed at the South ****** location (**************************************************) in room 160. Motel 6 took my money (my share was $113) and on the final night, my keycard stopped working. When I went to the desk to renew, they said because the room was in Ns name and not mine, unless N was there in-person (he was already on a flight, so that wasnt an option), I would not be allowed access to my own room, despite the fact that they took my money. I was without shelter for a night far from home with my possessions in the room, and they wouldnt even get my stuff for me, including about $500s worth of vitamins, a $20 ****** from my sister, my luggage bag, and a significant amount of clothing worth about $300 total, including two dress shirts, two pairs of slacks, two pairs of socks, and three pairs of underpants, and assorted edibles and toiletries. The front desk had zero empathy and understanding, and did nothing to right this terrible wrong. They even said, Its Mr. **** fault for not adding your name to the room, even though he tried and the system wouldnt let him. The staff there is 100% unfit to be employed, period. Even calling the corporate office and verifying all of Ns information didnt help. So my possessions will be held for 60 days, and discarded, for no reason. I want an apology, and reimbursement for the loss of my possessions, and a refund for the stay, because they did not honor the agreement, totaling $933 USD.G6 Hospitality LLC (Corporate)
Date: 07/19/2023
Dear *************************, I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in ******, **. Please accept our sincerest apologies that your stay was less than satisfactory. Motel 6 takes reports of missing items very seriously. Your report has been forwarded to the appropriate department and you will receive a response back shortly.If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number # GRU5M4CX. Sincerely,*************Review fromBrenda B
Date: 07/09/2023
1 starBrenda B
Date: 07/09/2023
Do not use this motel. I made a reservation on July 1 for that same night for two rooms. When I arrived the clerk at the desk could not log in to the computer because he was new and he couldn't get a hold of anyone to help him. After half an hour due to the late time of night we went elsewhere. I've been trying for a week to contact someone to get a refund. They marked me down as a no-show even though I did show up. Corporate says they can't help because it's a franchise and the motel staff doesn't answer the phone. So I'm out $300 unless I can get some resolution. They should not be in business.G6 Hospitality LLC (Corporate)
Date: 07/11/2023
Hello ***********************************,We are disappointed to learn that we fell short of your expectations. We take reports of billing issues very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Please check you email for more information.************** *************Review fromMolyka T.
Date: 07/05/2023
1 starMolyka T.
Date: 07/05/2023
I had booked my reservations through Booking.com for a week stay 05/26 - 06/02 however I checked out early on 05/28. I'm due a credit back of $495.26. It has been a month now and I have not received my refund back. Booking.com has sent over multiple email requests to the Spit ****** ** location and has yet to receive any written confirmation from the manager. I have called the motel, spoke to the staff which they have been very responsive. The only individual that is not complying to the request is the Manager and he has not responded to the email from Booking. I have called on a regular basis and this manager is never there nor does he read emails.I need this manager to review and respond to these emails as soon as possible so I can receive my credit back.G6 Hospitality LLC (Corporate)
Date: 07/07/2023
Hi ******, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred as our guest. This is not our standard, and we take reports of billing issues very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Please check you email for more information.Kaur J. #team6Review fromKaeaiya H
Date: 06/28/2023
1 starKaeaiya H
Date: 06/28/2023
I am trying to contact the local health department on the standards and regulations that this place is not meeting. I have pictures and this place needs to be closed permanently. I will not rest until the I share the truth of the experience we had Memorial Day weekend which they have not refunded yet they have a script they follow to try and pacify the customer but it needs to be closed down . 0 starsG6 Hospitality LLC (Corporate)
Date: 06/28/2023
Dear ********************, Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience. After reviewing your feedback, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay. We would like to discuss this matter with you and ask that you take time to call us at ************** Please refer to report number # GRRHSMRD. Our toll-free number is **************, if calling from outside ***************** the number is **************. Our office hours are 9:00 am to 10:00 pm, Eastern Time and for your convenience we are available 7 days a week. We look forward to speaking with you soon. Sincerely, *************Review fromBrandy C
Date: 06/11/2023
1 starBrandy C
Date: 06/11/2023
I give them 0 ?. The room was horrendous,so was the hot tub. I payed $600.00 cash to stay for a week and I couldn't lock the deadbolt,toilet wouldn't flush Sink in the bathroom was clogged and the stove wouldn't work.G6 Hospitality LLC (Corporate)
Date: 06/12/2023
Dear ***********************************, I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Studio 6 in ******, **. Please accept our sincerest apologies that your stay was less than satisfactory. Studio 6 takes reports of multiple service issues very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week? To Ensure the Contact Report is handled efficiently please confirm the best physical mailing address and contact details to reach you. Please refer to report number # GRJSQ9VH. Sincerely,Jorden F.Review fromRyan W
Date: 04/19/2023
1 starThe staff were completely rude to me there was only one lady there that I loved and when it was time for check out I had to go sit outside IN THE POURING RAIN to wait for my ride and they had also taken the bath tub stopper out of my room and when I went to ask for it they told me I wasnt getting it back that they were doing away with their bathtubs and doing stand up showers I am disabled and in a wheelchair. I DONT RECOMMEND THIS HOTEL AT ALLReview fromMichael P
Date: 04/15/2023
1 starMichael P
Date: 04/15/2023
I'm paying for amenities like a decent shower and after 3 minutes it gets freezing cold. I then have to wait all day for the water to fill up again to take another warm shower??G6 Hospitality LLC (Corporate)
Date: 05/01/2023
Dear ******* *****,
Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience.
After reviewing your email, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay.
We would like to discuss this matter with you and ask that you take time to call us at Customer Care. Please refer to report number # GREGTJ7J.
Our toll-free number is 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. Our office hours are 9:00 am to 10:00 pm, Eastern Time and for your convenience we are available 7 days a week.
We look forward to speaking with you soon.
Sincerely,
Customer CareReview fromMichael O
Date: 03/18/2023
1 starMichael O
Date: 03/18/2023
Highest price and dirtiest disgusting Motel I have ever stayed at. Bathroom filthy full of bugs. TV did not work. I have 15 pictures to show. Front desk girl basically said sorry no other rooms to move you to. Your stuck. Said she would call manager and get back to me and never did. No quality control at this Motel.G6 Hospitality LLC (Corporate)
Date: 03/21/2023
Hi *******, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.
Kaur J.
#team6Review fromPearl D
Date: 03/10/2023
1 starI have stayed her for a month and a half. And my wife has been harassed. I have been told by another person that stays on my floor that it was because of my wife that she is annoying and want us to leave. My room was paid by an agency for help and have been trying to achieve our goals. It has been started from plants out the window to you can't have your personal blanket on the bed. I came on my lunch break from job to ask questions about that. Since then I have been getting the cold shoulder. The next day on my day off I went to the movies with her and got locked out. I told them I will call the police and I can't get my personal Items and money. We called the agency and because of what the lady said on the phone we lost a week. They let us stay with no cops involved. We end up staying and was told we had to leave because of the incident in the office. I try to explain to the manager or top manager what happened. But she turned her back on me an said" SHE HAS NOTHING TO TALK ABOUT". I wanted to contact someone over her and but no information. Overall my wife has been struggling because she had been hit by a car. Recently it is hard for her to move around. They want us to leave on 11th this Saturday. Even though we are considered a tenant after almost two months of our stay. Also, no room service when asked for.Review fromRicardo O
Date: 02/27/2023
1 starRicardo O
Date: 02/27/2023
Wow so I can't believe that the manager at motel 6 in ***********, **********,**************,keeps giving me and my family a hard time getting a disabled room I recently was hospitalized due to back problems and my wife just had a baby 6 days ago we "respectfully"asked for a bottom unit and,first of all she looks to young and inexperienced,to be managing,and she proved me right when she started talking,she gave us a hard time ,then came an attitude when I tried explaining our situation then she avoids me , then this is the worst part she had a young male employee tell me I was "specifically" assigned a unit which was weird to me then they gave us a room four hours later after waiting with my new born in car they gave us a room that smelled extremely bad like wet dogs ,then I go back to office to let them no they have smiles on there faces laughing the main cleaning maid even was distraught after her finding out they gave me and my kids that room I no people make mistakes but this was no mistake she literally keeps giving us a hard time for everything she is discriminating against me,for no reason why would anyone hire someone like that let alone make her a manager I'm so disappointed motel 6 .G6 Hospitality LLC (Corporate)
Date: 02/28/2023
Dear ******* ******,
I want to thank you for contacting Customer Care and letting me know about your unfortunate experience at our Motel 6 in ***********, CA. Please accept our sincerest apologies that your stay was less than satisfactory.
Motel 6 takes reports of multiple service issues very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days
If you have any questions, please do not hesitate to call us at***************, if calling from outside the United States the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week 
Please refer to report number **********.
Sincerely,
Customer Care
G6 Hospitality LLC (Corporate) is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.