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Business Profile

Pottery

Kintsugi Generations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to raise a dispute against an online supplier based out of *****. Company details are:-Web Address: ***********************************(Kintsugi Generations) WholeSale Provisions LLC (trading name, 2020-09-02 - )**** *********** ********** ********************** I purchased from ******************* in November 2022 (Order #****) as a gift for my brother (cost of 103) and all that happened was i got sent a notification that *** had generated a order number ***** tracking number: LB428116319US) but they never received the item.I have contacted Kintsugi via their contact form and sent numerous emails relating to this issue but they now have stopped replying. The last info was 2 weeks ago saying they were just getting my tracking number then nothing. Since then I have been doing research relating to this company and it would appear that this is common practice for them and they are frequently taking orders and not supplying goods.Please could you revert to me about how to proceed to get this issue resolved, and if there is any way to take legal action against them.

    Business Response

    Date: 04/20/2023

    Hello, we apologize for the inconvenience, when shipping internationally there are delay and lost packages, we would be happy to ship a replacement or go ahead and process a refund. We apologize that you feel this is an ongoing issue, unfortunately we live in an area that does not always have smooth shipping. Let us know how you would like to proceed. 

    Customer Answer

    Date: 05/17/2023

    HI,

     

    I have received no communication from Kintsugi, even though they replied to yourself but they have done nothing to resolve the issue. They still hold my funds, no package shipped, etc... It is all well and good that they say they are sorry and it's shipping issues, however looking back at the other comments, from customers, this is a recurring issue. Numerous complaints that **** repeatedly takes money and sends no goods.

    Please could you advise how I can report this scam to the authorities so i can try and get my money back, & prevent others from being scammed by this fraudulent business?

    Business Response

    Date: 05/22/2023

    Hello, we believe it best to go ahead and issue a refund as we do not see a resolution, please send your order number and will process your refund. 

    Business Response

    Date: 05/22/2023

    We have completed the refund, please close this complaint as we have fulfilled out obligations.

    Customer Answer

    Date: 05/24/2023

    No Refund received. I emailed **** for details but, as usual, I got no ********************************

    Customer Answer

    Date: 05/24/2023

    No Refund received. I emailed **** for details but, as usual, I got no ********************************

    Customer Answer

    Date: 05/26/2023

    I am rejecting this response because:   

    No Refund received. I emailed **** for details but, as usual, I got no response.

    Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order on Feb 3, 2023. After not seeing any shipment tracking for weeks, I reached out to the company on Feb 27th and they sent it out that day. I was tracking the shipment and it appears to have gotten lost in Denver, CO through usps. I asked the company if they could ask about shipping as usps directed me back to the company that sent the item. The company did not respond to my email. Three days later, I requested help again or to cancel and refund my order. They then responded saying they could request a replacement. I agreed to that and then heard nothing. After waiting 2 more days, I requested the cancel and refund my order. I have not heard a reply since Tues March 28. I called and asked to speak with them about the challenge on Wed March 29 and nothing. I would like for them to either follow through with the replacement request or refund my order placed on Feb 3, 2023

    Business Response

    Date: 04/20/2023

    Hello, this order was shipped out as requested, tracking shows the item as in transit USPS ****************************** we request that you contact the post office to resolve your complaint. 

    Customer Answer

    Date: 04/26/2023

    I am rejecting this response because:   I tried to reach out to the post office and they redirected it back to the business. The business then offered to send a replacement, which I agreed upon and then they never followed up with that.

Kintsugi Generations is NOT a BBB Accredited Business.

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