We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Interlock Devices

Low Cost Interlock

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

Customer Complaints Summary

  • 119 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Low cost interlock isnt holding up their end, they keep charging me. They will not answer their customer service for me to remove the ******************** device from my car, meanwhile its being charged every day for having their device. And they wont answer the phone to give me a date to remove it. The remover of the device, cannot remove the device without Lowcost interlock placing the work order to do so. I have paid an extra month because I have been waiting and Ive also paid the removal fee. They gave me an option while I was on hold today, 11/5/2024, to get a call back to put the work order through for removal and when they did call, about 4 hours later, they immediately hung up. I called right back and got no answer and when I went through the prompts again, was put on hold again for hours. I would to schedule my removal of the low cost interlock breathalyzer device. While I have this equipment in my car Im being charged and if it isnt removed it will continue. Please call me to put through the work order of the device.

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got charged an installation fee, as well as monthly fees for recalibration, when I had a proper indigent form filled out and submitted and I have been unable to get a hold of anyone regarding this. Absolutely no customer service available via email or phone.

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The interlock device installed in my vehicle constantly malfunctions without cause, and I am currently locked out of my vehicle for no apparent reason. This has caused extreme inconvenience, as I was scheduled to leave on an important trip. Despite following all protocols, the device has proven to be unreliable and faulty.What makes this situation worse is the lack of customer service. The company is impossible to reach by phone, and I have been unable to get any assistance despite numerous attempts. This level of unresponsiveness is unacceptable for a service that affects my ability to use my vehicle. Even the shop where I had the device installed admitted that Low Cost Interlock is known for its poor service and faulty equipment, expressing frustration over their inability to communicate with the company as well.Additionally, I find the company's business practices to be deceptive. They do not provide clear information about the potential for malfunction or offer adequate support for customers who experience issues. As a result, I feel misled and taken advantage of.I strongly urge you to investigate this company for deceptive practices, malfunctioning equipment, and lack of customer support. I would not recommend anyone do business with them based on my experience.I have paid this company well over $600 thus far and would like a full refund and to have the device removed free of charge. I have recorded phone calls as well as call logs, text messages and e-mails to verify everything that I'm saying (available upon request). Thank you for your time and consideration.

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had issues with the interlock system since the first month I started. It is almost impossible to get anyone in the phone. I have spent over 2 hours on hold waiting for an answer just to have the call disconnected, if I do get someone in the line, they are unhelpful and in many cases try to transfer me to someone an in those cases the calls get disconnected. They approach complainants as if they are just criminals and the issues just need to be dealt with without any effort for resolution or to fix the problem.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11, 2024 I contacted this company to provide a certification letter to ******* saying that they ran my name and found no vehicles in my name. I paid $81 for them to fill out the form which they sent to me electronically and I signed and sent what they needed immediately. On April 12 I was told it was sent into PennDOT and it would take ***** business days for them to process. So I waited. And waited. Finally yesterday I was able to get a hold of an actual person at ******* who confirmed nothing had been sent in by this company NOTHING. So not only did I waste $81, but the worst part is I have gotten ZERO CREDIT for the time I have served not driving!! Cue later after the phone call with *******.. I have tried repeatedly getting a hold of someone to figure this out except the only time they answer is if you are a new customer. Otherwise they say to email and well get around to it in 3-5 business days ?? Yeah, okay! Good one! If you try and speak through the new customer option then they will hang up on you the second they see you actually already paid them for a service (no more money to be squeezed out of you I suppose). I have served longer than my sentence imposed and still am dealing with incompetence and this complete joke of a company who is more than willing to take your money and then not perform the service they say they will.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Low Cost Interlock (LCI). This complaint is in regard to issues Ive had with the device from January to June of 2024. Ive been enrolled with LCI since late June of 2023. In January, they sent out a new device since the original device was malfunctioning. I had to pick it up in ************ at the service center 45 minutes away. This is the first inconvenience. That device worked until late May 2024. When I went for my calibration on May 27 (done every two months) the service center had issues calibrating the device. When I went back to my car to see if the device would work, it did not. I blew into the device 75+ times but got an error message each time to please blow longer I indeed was blowing long enough, the device was trying to accept my sample before I was done blowing. I tried contacting LCI and sat on hold for 45 minutes. A rep then troubleshooted with me for 15 minutes before sending me back to their customer service queue. Eventually, I got someone back on the phone but they couldnt get my device to work. I tried every troubleshooting method they provided with no luck. As 5 pm neared, the representative went ahead and tried calibrating my device again. This time it calibrated. But upon going back to my car, the device wouldnt accept my sample. Eventually, I was able to get home after spending 4 hours in ************. They went ahead and sent another new device, which I went back to pick up on May 29. Upon returning home, the new device would not work. I again called LCI for assistance but their troubleshooting would not work. The device has yet to work for me and today is June 10. I have called LCI numerous times over the last two weeks to file complaints and speak with a supervisor, but no one has called me back and I havent been able to drive for nearly two weeks. I am seeking financial compensation for my inconveniences and simply to have my device work again so I can drive my car.

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a device from Low Cost Ignition Interlock. I had it for two months. The handset was not operating correctly. I had to blow into several times to get the car started. It took me five to ten minutes before I could drive off. Because I had so much difficulty with the product, I sent them messages. When they finally did answer my call, I asked them to remove it. They told me it costs $156 to remove it. Then I had to pay the installer another $50 that day. They removed it on Thursday, 2/15/2024. ********* Auto and Truck took it off.

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 20th was scheduled to go in and install a IID devise on my vehicle.I went and devise ws installed the paper work provided to take to DMVwas brought to thier additonal tht someone has a suspended license and they can not process our paperwork. I tried calling and they have ridicous wait times of 5hr more and to no luck no one answers there yelp reviews confirm that no live attendant can be reached

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ignition interlock that they provided to an installer, and was installed in my vehicle failed to power on. The representative from LCI told me on the phone that there was nothing that he could do. He told me to call the installer. The installer has never answered the phone or returned any communication to this day. I left multiple voicemails during business hours and after at multiple locations. My spouse recently had a stroke and cannot walk. She had 2 different emergency medical issues during the 3 days that my vehicle was stuck in a ******* parking lot. We had to use Lyft. After no one was answering the phones during business hours for a couple of days, I hired a mobile mechanic to come and help me remove the defective device and return my vehicle to me. I spent 2 x $30 for the ride share, and $180 for the mechanic. The company is still trying to charge my credit card for their monthly service. I have alerted my bank to fraudulent activity.I have receipts and phone records. I have the defective device and can send it wherever they want. Someone would have to communicate for this to happen.

  • Initial Complaint

    Date:04/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started my contract with low cost interlock on Jan 22, 2024. With that I had to pay 30 dollars down and ***** per month. The breathalyzer and camera was installed on my vehicle Feb 2, 2024. That cost was 215 dollars. Since the installation, I have had nothing but problems with this device. ******** failed samples and violations while completely sober. With either of these you have to provide another sample in less than 5 minutes and clearly it's me giving another sample. Its recorded. There is no way in h*** a person can me intoxicated one minute and sober the next. I have reached out to the company many times due to this. They sent a text and email the first time with instructions to go back to the shop and have the breathalyzer replaced. Since then, 2 more violations have occurred due to device failure. I have tried reaching out to the company many times, at least 5 or 6 emails, I called and was placed on hold for an hour and a half before I hung up. The company has never actually communicated with me. I simply want to talk to someone to plead my case. I have to travel an hour and a half away to have this system re-calibrated monthly which costs 25 dollars each time I also have to return to the shop in less than a week every time there is a violation and pay another 25 dollars. I do not have the extra time nor money for all of this. Yet, my drivers license is dependent upon this. With every violation, I have to go an extra month! I don't know if this company is simply trying to make more money off of me or what. It's ridiculous to play around with someones life like this. I pray for help in this matter. Having to go through this is a nightmare.

Low Cost Interlock is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.