Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Low Cost Interlock will not answer the phone, and then they tell me they cannot help me with removal! I was due to have this removed 2 months ago, nobody will return my calls and when they do Im directed to another department that never answers. This is against my civil rights, forcing me into keeping a device I no longer need. Please help!

  Customer Answer

  Date: 02/07/2024

  The issue was resolved today by Low Cost Interlock.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second complaint Im submitting within a month. My car went in to the shop on 1/9/2024. Low Cost claimed they were going to contact me, and never did. They seem to respond more to these BBB complaints than they do the customers. The service center I go to, can barely get in touch. They say they wait 4-5 hours on the phone every time. Apparently the device needs a new lager and has been in the delivery process for days now. My pregnant wife and I have been without our car since 1/9/24. LowCost does not call back, and have no urgency. Its like who is running this business? This company needs to be shut down asap. And then reading about all the other horror stories of this company is really scary because Im supposed to get a removal done in the summer. Its 1/28/24 and the part is still not delivered. This place just lies about servicing people but they dont. There has to be something done about this company but there isnt. They keep getting away with scheming people and taking money but not following through. I get people shouldnt be drinking and driving but come on. When a customer chooses your business, you should follow through. Not this place. They dont communicate and nobody cant get in touch with anyone. Its like the place doesnt exist. No one should ever use this company. Ever.

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not reach personnel in the departments that are requested! The wait times in the queue are exceedingly well over an 1 hour 1/2. If the option for a call back is requested by leaving my phone number it is not returned. I requested a call back recently approximately 3pm PST and received a call at 12:51am the next day. The contact queue is set up stating we will hold your place in line! however you will not connect with anyone during normal business hours. My questions regarding the ***** Ignition Interlock Device are not being answered! I am unable to connect with anyone! I have experienced unprofessionalism for a recent (Calibration) and also a decline from billing when the payment had been paid, with an additional decline fee. I am a sober individual that is receiving inadequate support for a device I do not have enough knowledge about. Many of my questions are directed towards preventive measures to avoid being stranded or incorrectly billed! Thank You

  Business Response

  Date: 01/31/2024

  LCI will be contacting client to resolve complaint further.

  Customer Answer

  Date: 02/29/2024

  Low Cost Interlock is extremely difficult to reach when needing Tech Support. I received a lock-out flashing red message on the device in my car. The lock out message display (Calibration over due lock) The Calibration was done on 1/25/2024. It takes approximately 60 days from the previous calibration to receive a message on the device informing you that another calibration is due in 5 or so days. The present situation did not send anything about a calibration. It had not been 60 days from 1/25/2024 until 2/25/2024. The lock out prevents the device from working appropriately or starting the vehicle. I tried to immediately contact Tech Support and left an emergency online message because I was stranded for over 6 hours on Sunday 2/25/2024. It happened again on Monday2/26/2024. I sat both times trying to contact Tech Support with no response to the Emergency online request nor by phone. I finally was able to reach tech support which reset my device, allowing me to blow and start my car. The following day another reset was issued for the same problem. I was able to contact a representative in Tech Support several hours later which mention that my device was locked because of a missed blowing sample. I know this was a mistake! The rep helped me in solving the problem. I was finally told that the missed blow was causing the lock out. I no longer drink alcohol and was sober for 3 years until losing my mother! I am accountable for my horrible choice to driving under the influence! What matters the most is I no longer drink and as they say back on the wagon. I have been sober for approximately 4 1/2 months. The complaint is not being able to contact anyone at anytime! I feel this was a emergency leaving me stranded in a dark parking lot for over 6 hours freezing with no one to contact. It has been over 20 times I have chosen the option to have a return call but no call back. I have waited with both of my cell phones on hold in the support queue 3 hours or more doing this. I have done everything possible to try and reach individuals to help me with no resolution! Low Cost Interlock, I feel is putting my life in danger by not responding, causing extreme anxiety knowing that the call will not be return or handled in a professional appropriate manner! I made a horrible choice by driving however to reach anyone for help in emergency situations is (very scary) !! No one has ever answer in Tech Support from 9-5pm. After waiting for 1,2,3,4,5,6,7..hours is unacceptable! I feel my life does not have to be placed at risk because of the lack of a Company out of compliance with what needs to happen when Emergency situations occur!! No return calls, no answering, not communicating the problem immediately!

  Customer Answer

  Date: 02/29/2024

  Low Cost Interlock is extremely difficult to reach when needing Tech Support. I received a lock-out flashing red message on the device in my car. The lock out message display (Calibration over due lock) The Calibration was done on 1/25/2024. It takes approximately 60 days from the previous calibration to receive a message on the device informing you that another calibration is due in 5 or so days. The present situation did not send anything about a calibration. It had not been 60 days from 1/25/2024 until 2/25/2024. The lock out prevents the device from working appropriately or starting the vehicle. I tried to immediately contact Tech Support and left an emergency online message because I was stranded for over 6 hours on Sunday 2/25/2024. It happened again on Monday2/26/2024. I sat both times trying to contact Tech Support with no response to the Emergency online request nor by phone. I finally was able to reach tech support which reset my device, allowing me to blow and start my car. The following day another reset was issued for the same problem. I was able to contact a representative in Tech Support several hours later which mention that my device was locked because of a missed blowing sample. I know this was a mistake! The rep helped me in solving the problem. I was finally told that the missed blow was causing the lock out. I no longer drink alcohol and was sober for 3 years until losing my mother! I am accountable for my horrible choice to driving under the influence! What matters the most is I no longer drink and as they say back on the wagon. I have been sober for approximately 4 1/2 months. The complaint is not being able to contact anyone at anytime! I feel this was a emergency leaving me stranded in a dark parking lot for over 6 hours freezing with no one to contact. It has been over 20 times I have chosen the option to have a return call but no call back. I have waited with both of my cell phones on hold in the support queue 3 hours or more doing this. I have done everything possible to try and reach individuals to help me with no resolution! Low Cost Interlock, I feel is putting my life in danger by not responding, causing extreme anxiety knowing that the call will not be return or handled in a professional appropriate manner! I made a horrible choice by driving however to reach anyone for help in emergency situations is (very scary) !! No one has ever answer in Tech Support from 9-5pm. After waiting for 1,2,3,4,5,6,7..hours is unacceptable! I feel my life does not have to be placed at risk because of the lack of a Company out of compliance with what needs to happen when Emergency situations occur!! No return calls, no answering, not communicating the problem immediately!

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have only had this device installed in my car for 4 days and have been on hold for 2 of them trying to get someone on the line. This is UNACCEPTABLE! Sure can get someone on the line to sell this c*** to you but can't get anyone on the line to remove it? This is bait and switch like I've never seen before. I want this device out of my vehicle and I'm not going to wait for you all to do it. There's nothing online to help me with ANYTHING! THIS IS THE WORST INTERLOCK SERVICE EVER. AND YOUR SERVICE IS NOT LOWCOST, 24/7, OR EASY TO USE. *** BEEN TRYING TO CONTACT LOWCOST FOR 2 DAYS AND YOUR RUDE 2 OR 3 WOMEN ANSWERING THE ***** TO SELL THIS DEVICE JUST THROW YOU IN A QUE THAT NEVER ENDS. SOMEONE NEEDS TO CONTACT ME ASAP AS MY CAR IS SITTING AT THE DEALERSHIP UNTOUCHED BECAUSE THERE IS PAPERWORK I NEED TO FILL OUT IN ORDER TO GET A MECHANICAL LOCK CODE AFTER 2 DAYS BECAUSE NO ONE ANSWERS THE ***** AT THEIR BUSINESS. THIS IS BS WORST DECISION IVE MADE ALL YEAR. I WANT THIS DEVICE REMOVED IMMEDIATELY AND THE INSTALLATION REFUNDED TO THE ****** THERE IS NO WAY I WILL DEAL WITH A BUSINESS WHO IS QUICK TO TAKE YOUR MONEY AND STICK YOU IN THE END. I EXPECT SOMEKNE TO REACH OUT TO.ME EXPEDITIOUSLY AS THE DEALERSHIP CANNOT DO ANYTHING WITH MY CAR UNTIL I GET THE FORMS FROM LOWCOST IN ORDER TO GET THE ***** FRICKIN RIDICULOUS

  Business Response

  Date: 01/16/2024

  LCI is looking into the client's complaint and will contact the client to investigate further. 

  Customer Answer

  Date: 01/17/2024

   I am rejecting this response because:
  They are not specifying any resolution.
  
  

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my device removed for almost 2 months. They keep charging me and now allowing me to schedule a removal. They do not answer their phone except when you choose to install a new device. When you choose that option and explain your situation they hang up on you.

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a defective unit that was not sending any information to the headquarters in *********** and as result has barred me from getting my normal license back. I was told to send the defective unit back to their headquarters and have them send a replacement. This company is fraudulent with their promises and guarantees and has costed me more than it should to get my license back on track. Ive been trying to get ahold of someone since 12/12/2023 and it is now 1/11/2024.

  Business Response

  Date: 01/16/2024

  LCI is looking into the client's complaint and will contact the client to investigate further. 

  Customer Answer

  Date: 01/17/2024

   I am rejecting this response because:
  
  This is not the first time I've had issues with this company. I am trying to get a direct line to someone who can provide me with the contract information concerning the unit I have installed in my vehicle. I need a new unit sent to my established service center in order to give info back to NM MVD. Considering the lengths I have to go in order to complete such request I will be needing a full refund of the money I've paid for the service for the past 15 months. This company has caused me to lose money from the jobs I've worked over the year and countless more headaches barring me from getting my normal license back. A response from the company is not enough. 

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is absolutely the worst company. The device is always malfunctioning and they say they answer the phones 24/7 but I've been calling every day for two weeks with no answer and no emails are answered either. I was stranded in minus 10 weather for forty five minutes because it was defective and I had to pay to get it calibrated before it was due. The website does not work. You can't update your payment information or contact them for emergencies like they say. I have a brand new battery in my car and the box completely drains it so I have to get a jump. I'm not even late on my payment and they are charging me an extra $50. If I don't pay then I can't get to work. This company traps you into paying extra that is not in the contract and if you don't then you don't drive. They falsely advertise their equipment is always malfunctioning at your own expense and they are impossible to reach. DO NOT USE THIS COMPANY!!! SOMEONE NEEDS TO SHUT THEM DOWN SO NO ONE ELSE HAS TO GO THROUGH THIS!!!

  Business Response

  Date: 01/31/2024

  LCI will be contacting client to resolve complaint further.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The device provided by the company is failing to calibrate at the service center. The company is unresponsive and will not pick up the phone or call back. This results in the inability to operate my vehicle.

  Business Response

  Date: 01/31/2024

  Client's issue got resolved 1/24/24, no further assistance needed.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a LCI device installed in my **** Bronco on 7/13. On 12/2/2023, I attempted to start my car at ********** in *********, **. The handset would not turn on even though I pressed both buttons on the front of the device at the same time. I attempted to start the device 10 times within a 30 min time period. This occurred at approximately 1:30 pm. I called LCI emergency service number and was on hold for 46 min. I called back and put my return phone number in the queue for a return TC. I called my **** roadside assistance for help with towing my vehicle to my residence, as my car would not start, and I was not able to keep my car in the parking lot for storage. I paid $135.25 for this towing expense. I received a return call from LCI at 1:30 am on 12/3/2023 and I was instructed to call back on 12/4/23 to create a work order. I did that and I was instructed to have my car towed to ************* in **********, ** for a thorough check of the system. I was informed that as long as it was determined that this was a LCI equipment issue, I would be reimbursed for my expenses. This tow fee was $472.00. *****, the technician at *************, along with the tech support *************. The replacement equipment was to arrive on 12/7/2023. The equipment never arrived until 12/16/2023. I arrived at LCI on 1/3/2024 to retrieve my car. I paid $65 to Uber to *************. I drove my car home and the next morning my car would not start due to a handset failure. LCI sent a new handset to ************* for installation. I was unable to drive my car for 6 weeks as a result but continued to pay LCI $85.56 each month. I filed a complaint with LCI on 12/15/2023. *****, talked to a technician at LCI and was told that someone of higher authority would be calling me to make this right. I have never received a phone call or an email regarding this complaint. I am asking for the following: a reimbursement for towing fees and 6 weeks of monthly charges. ($735.31)

• Initial Complaint

  Date:01/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lowcost interlock Lowcost interlock in flawed products has caused me 2 jobs, for being fired for being late. Low-cost don't answer their phone for troubleshooting devices. I was stranded on a guy's long driveway today for 6 hours and spent 5 hours for someone to call back or answer the phone. I froze my a** off sitting there waiting. Had to walk to the main road to wave a person down for help. This happens so often that it is this product dangerous for people to have it in their cars. Who will be liable if someone is stranded in sub-zero weather, and nobody answers a phone call Low-Cost for help and dies? Their sales **** answered on the 3rd ring. Keep saying we can't find anybody to work, a groundless and inexcusable reason. Who will be responsible for the device's continual failure? ****************** or Low-Cost. I'm taking this problem to the media, anybody will listen. I'm going to speak with my ******** representatives. Asking oversite investigation this is a wrong and dangerous flawed product. I'm still shaking from out in the cold today. I hope I don't get sick. Quit using cheap parts in devices. This product is dangerous ********************* 01/08/2024

  Business Response

  Date: 01/12/2024

  LCI is reviewing complaint and will contact client to resolve matter.
  
  
  

  Customer Answer

  Date: 01/16/2024

   I am rejecting this response because: There needed to be an accountable for lack of communication with other clients and myself with Low-********. What will happen differently in future, to resolve the lack of communication? The product is not reliable. It's a matter of time. I was stranded for many hours. A " F " is a problem. What will change? It cost me ****** for towing and lost time working. You what to accept ***** dollars. That is a insult to me.
  
  
  

  Business Response

  Date: 01/25/2024

  Summary: LCI called Mr. ***********;at 4:23pm ** time 1/24/24. He did not answer so we left a voicemail with my contact info and emailed him to see if that was a better form of communication for him. We are currently awaiting a response.