Complaints

This profile includes complaints for Brinker International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brinker International

  3000 Olympus Blvd Coppell, TX 75019-4880

• 

  Chili's Grill & Bar

  1205 Corporate Dr. Westbury, NY 11530

• 

  Chili's Bar & Grill

  80-16 Cooper Avenue Ridgewood, NY 11385

• 

  Chilies

  2703 N Meridian Blvd Wyomissing, PA 19610

• 

  Chili's Grill & Bar

  2451 W Cheltenham Ave Wyncote, PA 19095

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sustained an injury at a restaurant on July the 30th due to Chiliss restaurant negligence. There is a booth that has a nail in the seat. The host took me and my family there and when we were exiting our booth the nail ripped through my cotton pants and scared my right thigh. I immediately felt the pain when sliding to exit the booth. I informed the a member of chiliss team and nothing was resolved. The blood from my cut stained my pants and I had to disinfect the cut. The sharp nail from Chilis has caused a permanent scar for life. I am also an avid runner, but due to the circumstances of scarring I couldnt run for a week. I submitted a ****** review due to no one following up with me and it took 5 days for someone to direct me to fill out the inquiry form for Brinker International. Attached are photos from the incident showcasing the scarring and the nail in the ripped seat cushion of the booth. I am seeking some sort of compensation for my injury and emotional damage resulting from the restaurants negligence in failing to maintain a safe environment.

  Business Response

  Date: 08/05/2024

  We will reach out to the guest to obtain additional information, and once received we will offer an amicable resolution.

  Business Response

  Date: 08/19/2024

  This case is being handled by our risk department. 

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food online from Maggiano's on 7/25/24 from the *************** location in *******, *******. The food was burnt when received. (asparagus and chicken masala was burnt) I spoke with a manager over the phone and he said that he would send egift cards to make up for the issue. My family and I have had past issues with this location in the past when doing takeout. We will not frequent this location anymore, not even in person. I have photos of the food that was delivered burnt. I never heard back from the manager about the photos or egift card.

  Business Response

  Date: 07/29/2024

  We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.

  Customer Answer

  Date: 07/29/2024

  I have reviewed the business response and accept this resolution.   I sent an email to ************************************************************************** with more information.

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my wife and I ordered food (she ordered a bacon burger and I ordered the bacon rancher burger and an appetizer) on July 6th, 2024 shortly after 10:30 pm. My wife's burger was just that a cheese burger with no bacon or pickles onions or anything just burger and cheese. And mine came only with bacon cheese and the patties no ranch sauce or onions or pickles. And when I called back up to Chilis to address the issue the manager said she would just issue me a refund because they were about to close. So I agreed to accept a refund. After a week I called to check on it and a different manager said that he sees a refund in the system and it may take 3-7 days to complete. So I waited another week then called back. And I'm being told I have to wait for the credit department to respond. It's been two weeks I would really like my money back like I was told I would be receiving.

  Business Response

  Date: 07/23/2024

   We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was very disappointed with my recent to go order from the Chilis on **********************, Nv. I usually have a very good dining experience but this time it was terrible. The burger I ordered was supposed to be pink but was well done and tasteless. I paid extra for the roasted corn which usually has dressing covering the entire cob but this time it was literally a teadpoon smeared on one side. The corn was obviously very old- probably from a day or two before and the kernels were old and dried up. This is honestly the worst meal I have had in very long time. I have included photos as proof. This was a belated Father's *** treat for my Father who has been ill. I was extremely disappointed and embarrassed to give him this meal. He only ate a few bites as it was inedible. I reached out to Chilis and corresponded with ******* who issued a $15 gift card. The gift card doesn't cover the cost of the food that had to be thrown away. It is also a Ebog card which has all kinds of restrictions. This restaurant obviously doesn't care to read complaints, look at the amount spent or try and make things easier for the customer who was wronged. Why make it harder and throw a $15 gift card with stipulations at a problem and pretend everything is taken care of. Extremely disappointed with this restaurant.

  Business Response

  Date: 07/09/2024

  We have taken care of the guest. 

  Customer Answer

  Date: 07/09/2024

  I have reviewed the business response and accept this resolution. 

  The company did not speak to me regarding the matter but sent a $10 card that AGAIN forces me to walk in to the restaurant (not curbside or delivery)  to use which is a stipulations that is inconsiderate to a guest. Next time, consider the guests needs and not yours when correcting a problem caused by your restaurant. 

• Initial Complaint

  Date:06/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my brother came into the restaurant and ordered over hundred dollars worth of food to go on june 16 2024 at around 8:58 We sat down and waited for our food to be made. *********************** who is apparently a manager there came over and we asked him to bring us our drinks while we wait. He then brought us our drinks and then walked away. We asked for straws and he immediately started giving us attitude and said "I was just getting them" in a confrontational tone.He then came back and asked us if we were there before. He then accused us of being "those guys" that "check our food". And then told us that we have to pay before they start making our food and then lied and said the gm said I can't check our food and we have to pay first. He then got aggressive with us and got in my brothers face/personal space. My brother then told him to back off and that he's going to start recording.

  Business Response

  Date: 06/17/2024

  We have reached out to the guest regarding their complaint. Thanks!

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior citizen, ******** visit chilis on 5/26/2024, we order dinner and wanted it to go. the bill came up to &*****. Now that all restaurants have a new register, I did not have my glasses, so i put the same amount, but it was the tips that I put in instead. I thought I by passing the tips amount, and I just simply wanted to pay for the food only. But I put the same amount as the order, I explained my intention. The manager on duty, check it, gave me the ok, and said give them 4-5days the funds will be refunded. On 6/2/2024 I returned to chilis, the refund was never refunded.I was told the same as before, nothing. So 6/9/2024 I am writing BBB, because I have yet to receive the refund. I will go back on 6/10/2024, to inform them of my intentions, also to see if I will be able to receive my refund. In total I have paid 3 times.

  Business Response

  Date: 06/12/2024

  We will reach out to the guest to obtain additional information, and once that is received we will offer an amicable resolution. 

  Business Response

  Date: 06/26/2024

  We have emailed and called this guest, we are waiting for the location of the restaurant to be confirmed to provide a refund.

• Initial Complaint

  Date:05/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I ordered the smokehouse pick two. I got a double order of half a slab of ribs. I paid $3 extra per half rack extra for the ribs. I only got four bones per half rack. ******** standard dictate that a normal half rack of ribs is six bones. When I complained to the server, they brought over the manager. The manager gives me some ineffective explanation saying that it's Chili's standard to only give four bones and call it half a rack. How does Chili's get to set new industry standards on what qualifies as a half rack of ribs? This is misleading and unfair especially for the prices that are being charged. In addition I was supposed to get Mexican corn all I got with some corn on the cob with no visible butter or seasonings.

  Business Response

  Date: 05/29/2024

  We will reach out to the guest.

  Customer Answer

  Date: 05/29/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3rd I ordered the Santa Fe Salad. I was asked to verify the salad and I did when I picked it up, I saw the grilled chicken on top with no Avocado as I asked. When I got home that's all I had was lettuce and grilled chicken nothing else. I called and ***** to the Manager *****, and she apologized offered me a refund. She said it would take 10 business days to refund the money. I was fine with that. I went to ******* to pick up the items that were not on the salad. I was especially concerned with no salad dressing, this was $10 more to the price of the salad. Well, now it's 20 days past. I called Chili's again and spoke with *****. She once again looked up the transaction and found it. She didn't understand why it didn't go through. She offered again to refund it and it would take another 10 business days. I declined, this is poor customer service. She could have Door Dashed a new salad to me. When I declined, and let her know this was not acceptable, I would be reporting it to the BBB. Right away she offered me a gift certificate for either $20 or $25. This is just bad business practice. Right now I'm on disability due to surgery, so I wanted to voice my concerns about customer service.

  Business Response

  Date: 05/27/2024

  We will follow up with the guest about their refund.

  Customer Answer

  Date: 05/28/2024

  I have reviewed the business response and accept this resolution.   I am not confident that the refund will be there.  They offered it once and it did not happen.  I received an e-mail stating they refunded $18 and it will take 3-5 business days.  If the refund is not there in a timely manner I will submit another BBB Complaint.  I will contact consumer affairs as well.  I know it's a small amount, but just because Chili's tried to ignore it, is not good customer service.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding Chilis location in ************* (*********************************). It is the worst restaurant I ever dined-in. It is the most disgusting to say the least; I used to be a great fan of yours but not anymore. Up on arriving to the restaurant, it was literally empty. When I finished ordering at the beginning and during the dining, every time I asked the waitress for anything I felt I was pulling her leg, it seems she was not interested in the job. But this was not the problem. Upon receiving my final bill, I used this device to pay for my food. Apparently, it asks you to donate to St. **** hospital/organization but it does not show clearly on the screen in which I thought it was a tip, so I pressed on the $10 button thinking it was a tip. When I reached the screen where it asks me for a tip, I got confused so I called the waitress to explain to her that I meant to pay the tip on the very first screen, she took away the device from my hand and pressed on the 20% tip. I considered this illegal. I ended up paying $24 on a $60 bill. What a disgusting theft right in front on me. If that problem is not solved I will file a complaint with the credit card company. Shame on you Shame

  Business Response

  Date: 05/22/2024

  We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.
  
  

• Initial Complaint

  Date:05/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19th, at 10:42pm I was served by a server named ****** at the ******, IL location ********************************* My server was very impatient and rushy, he literally said could I hurry up and order because he wants to get off of work. I ordered the honey chipotle chicken crispers with a side of loaded mash and street corn. When the food arrived, and I began to scoop my Loaded Mash potatoes, and Inside I FOUND A CHUNK OF MOLD IN IT! I was able to cut the mold in half with a knife. I immediately called my server, ****** back to the table to show him the mold inside of the mash. He then non-chalantly says sorry about that and let me get my manager. The manager came to the table and stuttering with no eye contact and proceeding to say that the mold was a piece of potato. Which was a blatant lie. I pressed the issue and said that was NOT a potato! He then offers me a replacement meal from the same kitchen. I declined and asked for a refund instead. He refused to give a refund and claimed he couldnt because they were closing. I was forced to pay the full amount of the bill despite what happened. This location needs to be closed for inspection! The mold could have gotten me very sick if I didnt inspect my mashed potatoes before hand!

  Business Response

  Date: 05/06/2024

  We will reach out to the guest to obtain more information, and once we receive will offer an amicable resolution. 

  Customer Answer

  Date: 05/23/2024

  The merchant did not come up with a satisfactory resolution for this issue.
  THIS ISSUE HAS NOT BEEN RESOLVED.

  Business Response

  Date: 06/04/2024

  We will reach out to the guest to obtain more information, and once we receive will offer an amicable resolution. 
  

  Customer Answer

  Date: 06/14/2024

  I am rejecting this response because:   
  I was emailed by Chilis corporate, but I was given a runaround for my requested refund of $38.95. Its been a total of 2 weeks since a representative claimed I will receive my refund within 3-5 business days. I called my bank and they said it was no record of a refund attempted on the CHILIS end.