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Business Profile

Burglar Alarm Systems

Brinks Home
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Brinks Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brinks Home has 37 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 996 Customer Reviews

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    Review Details

    • Taylor S

      Date: 04/28/2025

      Absolute SCAM! If I could leave 0 stars, I would. The salesperson lied to me as a first time home buyer at only 20 years old and now I am stuck paying $70 a month for like 7 years. **************** SUCKS!!! TERRIBLE.

    • judith i

      Date: 04/25/2025

      NEGATIVE-star March 2024-March 2025 back and forth with issues on the alarm not being detected on the Brinks side yet so loud we had to remove the battery. Being persuaded to purchase insurance and renew a contract because it was over ***** to break the contract. This is sad case for anyone who works for Brinks. They are stealing from customers daily.

    • Darnell B

      Date: 04/22/2025

      This is the worst company ever every single time I call them or try and get some equipment fixed. It adds five months to a year onto your contract after you pay a deductible. I think that this is ridiculous. I previously had service with another company which brings brought out my two year has turned into almost 6 years when I call customer service. The representative was rude. Told me nothing in this world is free. I felt that that was wrong and they want me to pay $600 to get out of my contract they are a rip off. I would not recommend this to anybody because they do lie and say one thing and then they dont follow up

    • Bethany V

      Date: 04/14/2025

      I just called to cancel service and was told that I have 31 months remaining on my contract with them. I was never informed of said contract when I signed up with them. Also, HORRIBLE customer service.

    • Jennifer G

      Date: 04/14/2025

      Not what it says it is. False advertising. Dont go through this company!!

    • Jorena G

      Date: 04/13/2025

      Brinks Home Security Review - my home security system has not worked in months. I called and they talked me into a new 3 yr contract to come out and fix the problem with updated equipment. I called in Feb. 2025, Appointment was set for April 4th. They called on Apr 3rd to reschedule to May. This is totally unacceptable. I need the system working and I called the other day to tell them I need it fixed before the end of April. They said someone would call me back.That was 5 days ago, I have head nothing. The reviews of this company are so bad. I am going to be contacting my lawyer in the morning. They will fix this problem. Brinks if you read this you should be ashamed of your horrible service when hard-working people pay for service and get Nothing.

    • Cindy A I

      Date: 04/11/2025

      Some how they added another 12 months to my contract without my knowledge!!! Cameras are junk!!! Im so mad i signed a contract with this company!!! All i wanted is what i am paying for!!! My camera system never was right!!! 1 out of 3 cameras!!! Worked!!! They just want to over charge you for something that should have already worked! Sure $250 they will send someone!!!! But it never worked!!!

    • Carlyle S

      Date: 04/11/2025

      Signed my son up and said they could lower our Internet, took my name off bill, got a bill called them, said I didn't sign up,they told my son to say he was me for the Internet changes, Now they say I owe them 3000 , I'm 75 have filed with the BBB, now Attorney General, they decided to make a deal and I'll pay them ***** Said No, never signed anything!!! DONT FALL FOR NEW SCAM

    • Anna S

      Date: 03/31/2025

      Do Not sign up with them. I was inadvertently sold to them by *** when the latter went out of business. It took almost a year to end the contract despite numerous attempts by me and my mom. They had no integrity in 2023

    • Adam H

      Date: 03/31/2025

      These people are lying thieves. They are saying I set up a 3 year contract for a house that was set to be sold within the year. So they want me to pay 2 years of service out. This is awful customer service and a criminal organization. Do not use them unless you enjoy being stolen from and left on hold for a half hour at time.Sade In the escalation super visor is unwilling to help me close this account.

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