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Business Profile

Consumer Finance Companies

Nissan Motor Acceptance Company, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nissan Motor Acceptance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nissan Motor Acceptance Company, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 774 total complaints in the last 3 years.
    • 288 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Nissan vehicle in 2014 via financing from ************. At no point did I seek financing, apply or inquire about financing with Nissan; however the NMAC was listed on my title as a registered party, this was an error made by the dealer from Nissan of Bowie. On June 16, I called NMAC to request a letter of no interest and lien release. See recounted conversation sent to NMAC on June 17, 2025: As discussed in our conversations on June 16 and 17, 2025, the car was purchased in 2014 from Nissan of Bowie. At no point did I seek or receive financing through the dealer or Nissan Motor Company. I purchased the car at the dealership with a check from my credit union and completed the financing in 2020. The inclusion of Nissan on my title was an error made by the dealer.Additionally, during my conversation with Supervisor ****** on June 16, 2025, I was explicitly informed that I would receive an emailed copy of a letter of no interest by noon on June 17, 2025, per ticket #1-885470582501.Unfortunately, when I called at 3 PM on June 17, 2025, Supervisor **** informed me that this process was not possible and that I needed to provide a copy of my lien release so that my request could be processed. She provided me with ticket number 1-885610829514. Upon follow up on June 17, 2025. I was informed by agent **** that the letter of no interest was sent to ***************************************************************; this is an incorrect address. The agent insinuated that, I provided the wrong address and that I would have to wait an additional 7-10 business days to process a new request. I asked to the supervisor, and was connected to supervisor ****** and recounted my ordeal, he reached out to title and requested an urgent delivery for the letter of no interest. This ordeal has cost me time and money due to the inability to sell the vehicle to an interested party, and has impacted my ability to be able to stop paying incessant insurance due to the inability to return the tags.

      Business Response

      Date: 07/09/2025

      Response attached.

      Business Response

      Date: 07/09/2025

      Response attached.

      Customer Answer

      Date: 07/15/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account on my credit report report is marked as late and not paid. This account was closed over 10 years ago, was never late and paid in full. Company and credit report refuses to remove it from credit report. This account was opened in 2012 and closed in 2015. Per **** this account should have been removed from my credit report in 2022.

      Business Response

      Date: 07/03/2025

      See attached.

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Nissan kicks in March of 2023 Got gap with it. I traded the vehicle in April ******* and called the dealership I bought it from to cancel the gap. Here I have been awaiting the gap refund and I have called the finance company to know status multiple times. And they claim the payoff included the gap refund, when that isnt how payoffs work. Or they want to say the payoff wasnt correct when it was the 10 day payoff that was provided from the finance company themselves and now They claim its because I live in *****. But I have bought many cars in ***** and never had this issue. They are just wanting to keep the gap refund. And they wont even let me speak to a manager. I just want my gap refund. After this I will never go back to Nissan. I was with them for years but not anymore.

      Business Response

      Date: 06/30/2025

      See attached.

    • Initial Complaint

      Date:06/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15 2025 at approximately 9:30pm, my vehicle (2023 Nissan Rogue) was taken from my driveway by a repossession company (Summs **** and Collateral Solutions: ************) by order from Nissan Motor Acceptance company who is my lender for the vehicle. I am filing this complaint (also filing with ******************************************************) as I believe this action was unjustified and unlawful. I purchased the vehicle in February from ******** Nissan (**********, **) and setup autopayments at that time with their finance office (Yameliee ******** was the finance person). However, those payments were not made as scheduled and the first 3 payments were not made. I was not aware of the issue, although admit I should have checked and confirmed the payments were being made as expected so that was my mistake. With that said, I never received any notice from NMAC that my load was in default and/or that my vehicle may be repossessed. Access to my NMAC account was turned off (again without notice) and so I can't even login to my account to see the auto-payments setup or even make a one-time payment for the amount due. I called NMAC and they informed me that I have until July 1 to make a payment of $3,021.60 through a service called ********* which either accepts cash at a CVS or ******* of I am limited to $1500 a day (with a fee of $59.99) to pay with a debit account. They also said the vehicle could be sold at that time and it could be transported by the repo company (including out of state) to an auction house during this time and I would be responsible for those expenses as well. I believe this repossession, charge for repossession fees and intent to sell the vehicle are unlawful and do not comply with the Code of ********* Title 6.2 Chapter 22 which states that notice of repossession is required at least 10 days prior (in writing via first class mail) and that intent to sell is required in writing 15 days prior to sale (also in writing).

      Business Response

      Date: 06/30/2025

      Please see attached response. 

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing in response to a collection notice found on my credit report regarding an alleged debt from your agency. Pursuant to the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g, I am formally requesting validation of this debt.Please provide the following information:1.The name and address of the original creditor;2.The amount of the alleged debt, including a breakdown of interest, fees, and other charges;3.Documentation proving that I am legally obligated to pay this debt;4.Proof that you are licensed to collect debts in my state;5.A copy of the original signed agreement or contract (if applicable).Under federal law, you must cease collection activity, including reporting this debt to credit bureaus, until you have provided proper validation. If you cannot verify the debt, you must stop collection efforts and request removal from all credit reporting agencies.Please respond to this request in writing. This letter is not an acknowledgment of the debt, and any attempt to collect a debt without validation is a violation of federal law.COLLECTION ACCOUNT:EXPERIAN:Creditors Name: NMAC Account Number: ***************** Date Reported: 05/30/2025 Date Opened: 07/01/2018 Balance: $11,527 EQUIFAX:Creditors Name: NMAC Account Number: ***************** Date Reported: 06/01/2025 Date Opened: 07/01/2018 Balance: $11,527 TRANSUNION:Creditors Name: NMAC Account Number: ***************** Date Reported: 05/30/2025 Date Opened: 07/21/2018 Balance: $11,527

      Business Response

      Date: 06/27/2025

      See attached.

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NMAC blocked use of my online account for viewing information and making payments because I short on funds when making a few previous payments. I was told by them that after 6 successful payments, my account would be restored. I've made many more than 6 successful payments, and my account has not been restored. Furthermore, they force you to make phone payments using a 3rd-party that charges $4 which does not help when you're struggling financially.

      Business Response

      Date: 07/03/2025

      See attached.

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vehicle inspected per protocol prior to end of vehicle lease. Replaced tires per recommendation of inspector(****** *************). I returned the vehicle to the dealership and at that time told them that tires had been replaced per recommendations of inspection. I received end of lease liability statement with charges on it from original inspection which still included the tire replacement. I submitted receipt per contract. Spoke with Loss Recovery team several times and they claimed not receiving receipt, resubmitted receipt 4 times and was finally received. After review, I was told that I still needed to pay for tire charge due to replacement of tires being done at ****** Used Tires. ****** Used Tires is a legitimate company that sells tires and has been in business for over ********************************************************************** the vehicle, as long as the tires tread was more than 1/8" (per contract) it would be acceptable. I replaced the tires with tread that was well above the minimum of 1/8". I did exactly as I was instructed and per contract and per the inspector. I have requested to speak with a supervisor at the loss recovery department and have been told someone will call me but have not received a call. I have attempted resolution on the following dates and spoken to the following people: 3/18/25, 4/9/25(********), 4/30/25(******), 5/6/25(****), 5/21/25(*****), 5/29/25(****** & ***************** I am completely responsible and willing to pay for the appropriate charges for $395 disposition fee and $25 Wheel cover, but should not be charged again for tires that I replaced and brought to the attention of the dealership and the Nissan Motor Acceptance Company. Thank you for your time in addressing my concerns.

      Business Response

      Date: 07/03/2025

      See attached. 

      Customer Answer

      Date: 07/10/2025

      I have reviewed the business response and accept this resolution.   Balance of $420.00 has been paid in full.  Thank you.

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My aunt passed away and left back her 2021 Nissan Murano she was still paying for. She lived in another state so I had to do the paperwork of transferring the title in my name and sending it from her states DMV to mine. That process went fine and my local *** received the title. But Nissan ****** up and signed the bottom of the title on my behalf which my *** will not accept because it should have been left blank so they requested a correction to the title which Nissan would not provide. Ive literally been dealing with this since September of last year. Its been almost a year and I have not been able to drive or use the car that Im making monthly payments on. Ive called numerous times and they probably have a whole book of case notes for all the attempts Ive dealt with them with little to no help. And yet they took almost a year to finally agree to send a replacement title and the issue is still not resolved. Im told that my replacement title had to be requested by the original DMV who had to send it to Nissan and Nissan had to send it to their title department in ************* before it could be sent to my local DMV. They said it was sent by regular mail on May 16 so theres no tracking number. The least they could have done was send it by certified mail with a tracking number for all this ******** theyve put me through. But no, and my local *** said they havent received anything and its been two weeks. REGULAR MAIL shouldnt take that long.. and now Im probably going to have to deal with waiting for a third replacement for a title in order to drive or use the car Ive been paying for since my aunt passed away in 2021. This is a ******** company. I will never buy a Nissan ever again!!

      Business Response

      Date: 06/06/2025

      Hello,

      Please be informed that Ms. ******* complaint is solely regarding a NMAC concern. Could you please transfer their complaint to the appropriate business unit for review and management?

      Thank you.

      Business Response

      Date: 06/24/2025

      Response attached.

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased an Infiniti vehicle in October 2024 with monthly payments of $647.89. From the start, the vehicle had persistent electrical issues. After multiple unsuccessful repair attempts by the Infiniti service center, the vehicle was deemed a lemon and repurchased under the lemon law by a third party, ****** VSPC, on April 28, 2025. I no longer had possession of the vehicle from that date forward.Despite this, I was advised by Infinity Financial customer service out of cautionto submit the May lease payment in case there was a delay in ****** processing the repurchase, to avoid any potential impact on my credit. I submitted a payment of $647.89 on April 28, 2025. ****** completed and posted the repurchase on May 6, 2025, and the account was closed as of May 6, 2025.After the account closure, I contacted Infiniti Financial Services to request a refund for the May payment, which was clearly made after I no longer had the vehicle. Over the phone, I was told, I see you made the payment on 4/29/25, but theres nothing I can do. I later received a letter stating that Infiniti had investigated the matter and was standing by its decision to retain the payment.Infiniti advised me to make the May payment as a precaution and now refuses to acknowledge any responsibility. This is deeply frustrating and reflects poor customer service. Furthermore, once the account was officially closed on May 5, 2025, Infiniti Financial Services should have automatically issued a refund for the May lease payment. Instead, they kept the funds, despite clear evidence that I was no longer in possession of the vehicle.I am seeking a full refund of the May lease payment $649.89 .Please see pdf attachments (snapshot of Infinity billing, repurchase letter, Infinity response )

      Business Response

      Date: 06/30/2025

      Response attached.

      Customer Answer

      Date: 07/01/2025

      ****** ****, Director
      Dispute Resolution Department
      Better Business Bureau of *************************
      ***********************************************
      *************************************
      Re: ********, ****
      BBB File# ********
      IFS Account# ***********
      Dear Ms. ************** you for forwarding the response from INFINITI Financial Services (IFS). However, there is a critical error in their account of events that I must clarify.
      IFS stated in their letter that the payment received on April 29, 2025, was to satisfy the payment due on April 6, 2025. This is incorrect. The payment made on April 29, 2025, was specifically intended to cover the monthly lease payment due on May 6, 2025. My standard practice has consistently been to make payments at the beginning of each month, covering the upcoming month's obligation.
      The vehicle was no longer in my possession as of April 28, 2025, and therefore, the payment made on April 29, 2025, was indeed for a period (May 2025) during which I did not possess or use the car. Thus, the assertion by IFS that the payoff included the May payment is incorrect. The final payoff on May 6, 2025, did not include this May paymentI had already made that payment myself.
      Attached are records of the six payments made to INFINITI since November 2024. I request that IFS demonstrate explicitly that the May payment was included in the payoff amount, as the April 29 payment was intended for May and was sent in error.
      Thank you for your assistance in resolving this matter.
      Sincerely,
      **** ********

      Customer Answer

      Date: 07/01/2025

      ****** ****, Director
      Dispute Resolution Department
      Better Business Bureau of *************************
      ***********************************************
      *************************************
      Re: ********, ****
      BBB File# ********
      IFS Account# ***********
      Dear Ms. ************** you for forwarding the response from INFINITI Financial Services (IFS). However, there is a critical error in their account of events that I must clarify.
      IFS stated in their letter that the payment received on April 29, 2025, was to satisfy the payment due on April 6, 2025. This is incorrect. The payment made on April 29, 2025, was specifically intended to cover the monthly lease payment due on May 6, 2025. My standard practice has consistently been to make payments at the beginning of each month, covering the upcoming month's obligation.
      The vehicle was no longer in my possession as of April 28, 2025, and therefore, the payment made on April 29, 2025, was indeed for a period (May 2025) during which I did not possess or use the car. Thus, the assertion by IFS that the payoff included the May payment is incorrect. The final payoff on May 6, 2025, did not include this May paymentI had already made that payment myself.
      Attached are records of the six payments made to INFINITI since November 2024. I request that IFS demonstrate explicitly that the May payment was included in the payoff amount, as the April 29 payment was intended for May and was sent in error.
      Thank you for your assistance in resolving this matter.
      Sincerely,
      **** ********

      Business Response

      Date: 07/03/2025

      Response attached.

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to modern nissan for my vehicle loan and they accepted it and have now gone back and said my payment was declined due to insufficient funds. If it was insufficient where the h*** is my money they took from the account. They are basically s******* me out of a month of payment and expecting me to pay an additional amount out of my a**

      Business Response

      Date: 06/24/2025

      Response attached.

    Nissan Motor Acceptance Company, LLC is NOT a BBB Accredited Business.

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