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Business Profile

Consumer Finance Companies

Nissan Motor Acceptance Company, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Nissan Motor Acceptance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nissan Motor Acceptance Company, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 777 total complaints in the last 3 years.
    • 288 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing in response to a collection notice found on my credit report regarding an alleged debt from your agency. Pursuant to the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g, I am formally requesting validation of this debt.Please provide the following information:1.The name and address of the original creditor;2.The amount of the alleged debt, including a breakdown of interest, fees, and other charges;3.Documentation proving that I am legally obligated to pay this debt;4.Proof that you are licensed to collect debts in my state;5.A copy of the original signed agreement or contract (if applicable).Under federal law, you must cease collection activity, including reporting this debt to credit bureaus, until you have provided proper validation. If you cannot verify the debt, you must stop collection efforts and request removal from all credit reporting agencies.Please respond to this request in writing. This letter is not an acknowledgment of the debt, and any attempt to collect a debt without validation is a violation of federal law.COLLECTION ACCOUNT:EXPERIAN:Creditors Name: NMAC Account Number: ***************** Date Reported: 05/30/2025 Date Opened: 07/01/2018 Balance: $11,527 EQUIFAX:Creditors Name: NMAC Account Number: ***************** Date Reported: 06/01/2025 Date Opened: 07/01/2018 Balance: $11,527 TRANSUNION:Creditors Name: NMAC Account Number: ***************** Date Reported: 05/30/2025 Date Opened: 07/21/2018 Balance: $11,527

      Business Response

      Date: 06/27/2025

      See attached.

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NMAC blocked use of my online account for viewing information and making payments because I short on funds when making a few previous payments. I was told by them that after 6 successful payments, my account would be restored. I've made many more than 6 successful payments, and my account has not been restored. Furthermore, they force you to make phone payments using a 3rd-party that charges $4 which does not help when you're struggling financially.

      Business Response

      Date: 07/03/2025

      See attached.

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution.   Balance of $420.00 has been paid in full.  Thank you.well above the minimum of 1/8". I did exactly as I was instructed and per contract and per the inspector. I have requested to speak with a supervisor at the loss recovery department and have been told someone will call me but have not received a call. I have attempted resolution on the following dates and spoken to the following people: 3/18/25, 4/9/25(********), 4/30/25(******), 5/6/25(****), 5/21/25(*****), 5/29/25(****** & ***************** I am completely responsible and willing to pay for the appropriate charges for $395 disposition fee and $25 Wheel cover, but should not be charged again for tires that I replaced and brought to the attention of the dealership and the Nissan Motor Acceptance Company. Thank you for your time in addressing my concerns.

      Business Response

      Date: 07/03/2025

      See attached. 

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My aunt passed away and left back her 2021 Nissan Murano she was still paying for. She lived in another state so I had to do the paperwork of transferring the title in my name and sending it from her states DMV to mine. That process went fine and my local *** received the title. But Nissan ****** up and signed the bottom of the title on my behalf which my *** will not accept because it should have been left blank so they requested a correction to the title which Nissan would not provide. Ive literally been dealing with this since September of last year. Its been almost a year and I have not been able to drive or use the car that Im making monthly payments on. Ive called numerous times and they probably have a whole book of case notes for all the attempts Ive dealt with them with little to no help. And yet they took almost a year to finally agree to send a replacement title and the issue is still not resolved. Im told that my replacement title had to be requested by the original DMV who had to send it to Nissan and Nissan had to send it to their title department in ************* before it could be sent to my local DMV. They said it was sent by regular mail on May 16 so theres no tracking number. The least they could have done was send it by certified mail with a tracking number for all this ******** theyve put me through. But no, and my local *** said they havent received anything and its been two weeks. REGULAR MAIL shouldnt take that long.. and now Im probably going to have to deal with waiting for a third replacement for a title in order to drive or use the car Ive been paying for since my aunt passed away in 2021. This is a ******** company. I will never buy a Nissan ever again!!

      Business Response

      Date: 06/06/2025

      Hello,

      Please be informed that Ms. ******* complaint is solely regarding a NMAC concern. Could you please transfer their complaint to the appropriate business unit for review and management?

      Thank you.

      Business Response

      Date: 06/24/2025

      Response attached.

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ****, Director
      Dispute Resolution Department
      Better Business Bureau of *************************
      ***********************************************
      *************************************
      Re: ********, ****
      BBB File# ********
      IFS Account# ***********
      Dear Ms. ************** you for forwarding the response from INFINITI Financial Services (IFS). However, there is a critical error in their account of events that I must clarify.
      IFS stated in their letter that the payment received on April 29, 2025, was to satisfy the payment due on April 6, 2025. This is incorrect. The payment made on April 29, 2025, was specifically intended to cover the monthly lease payment due on May 6, 2025. My standard practice has consistently been to make payments at the beginning of each month, covering the upcoming month's obligation.
      The vehicle was no longer in my possession as of April 28, 2025, and therefore, the payment made on April 29, 2025, was indeed for a period (May 2025) during which I did not possess or use the car. Thus, the assertion by IFS that the payoff included the May payment is incorrect. The final payoff on May 6, 2025, did not include this May paymentI had already made that payment myself.
      Attached are records of the six payments made to INFINITI since November 2024. I request that IFS demonstrate explicitly that the May payment was included in the payoff amount, as the April 29 payment was intended for May and was sent in error.
      Thank you for your assistance in resolving this matter.
      Sincerely,
      **** ********
      /29/25, but theres nothing I can do. I later received a letter stating that Infiniti had investigated the matter and was standing by its decision to retain the payment.Infiniti advised me to make the May payment as a precaution and now refuses to acknowledge any responsibility. This is deeply frustrating and reflects poor customer service. Furthermore, once the account was officially closed on May 5, 2025, Infiniti Financial Services should have automatically issued a refund for the May lease payment. Instead, they kept the funds, despite clear evidence that I was no longer in possession of the vehicle.I am seeking a full refund of the May lease payment $649.89 .Please see pdf attachments (snapshot of Infinity billing, repurchase letter, Infinity response )

      Customer Answer

      Date: 07/01/2025

      ****** ****, Director
      Dispute Resolution Department
      Better Business Bureau of *************************
      ***********************************************
      *************************************
      Re: ********, ****
      BBB File# ********
      IFS Account# ***********
      Dear Ms. ************** you for forwarding the response from INFINITI Financial Services (IFS). However, there is a critical error in their account of events that I must clarify.
      IFS stated in their letter that the payment received on April 29, 2025, was to satisfy the payment due on April 6, 2025. This is incorrect. The payment made on April 29, 2025, was specifically intended to cover the monthly lease payment due on May 6, 2025. My standard practice has consistently been to make payments at the beginning of each month, covering the upcoming month's obligation.
      The vehicle was no longer in my possession as of April 28, 2025, and therefore, the payment made on April 29, 2025, was indeed for a period (May 2025) during which I did not possess or use the car. Thus, the assertion by IFS that the payoff included the May payment is incorrect. The final payoff on May 6, 2025, did not include this May paymentI had already made that payment myself.
      Attached are records of the six payments made to INFINITI since November 2024. I request that IFS demonstrate explicitly that the May payment was included in the payoff amount, as the April 29 payment was intended for May and was sent in error.
      Thank you for your assistance in resolving this matter.
      Sincerely,
      **** ********

      Business Response

      Date: 06/30/2025

      Response attached.

      Business Response

      Date: 07/03/2025

      Response attached.

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to modern nissan for my vehicle loan and they accepted it and have now gone back and said my payment was declined due to insufficient funds. If it was insufficient where the h*** is my money they took from the account. They are basically s******* me out of a month of payment and expecting me to pay an additional amount out of my a**

      Business Response

      Date: 06/24/2025

      Response attached.

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding the Nissan Motor Acceptance Corporation auto loan (Account #*********), which is being reported inconsistently across all three major credit bureaus.Equifax shows 30- and 60-day late payments as of March 2025.Experian shows the account as paid with no recent delinquencies.********** reports the account as closed with no late payments listed for that same period.These discrepancies materially impact my credit profile and violate the Fair Credit Reporting Act (FCRA), specifically 623(a)(1)(A), which requires furnishers to report accurate and consistent information. The credit bureaus are displaying conflicting statuses and payment histories for the same account, which is misleading and damaging to my creditworthiness.Additionally, the notation Dispute resolved consumer disagrees has been added without my agreement or any supporting documentation proving the alleged late payments. This falsely implies resolution and misrepresents the outcome of the dispute.I am requesting the following:Immediate correction of the inconsistent late payment reporting across all three bureaus.Written explanation of how the data was verified.Deletion of any unverifiable derogatory data, in accordance with FCRA 623(b).I have attached screenshots of my credit reports showing the conflicting information, as well as any supporting documents related to my dispute. I am also prepared to escalate this matter to the Consumer Financial ***************** (CFPB) if not resolved promptly.

      Business Response

      Date: 06/27/2025

      Response attached.

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been able to access my account information for a week. When I called customer service they are telling me my account / including payment history, next payment date, payoff information - wont be accessible for another 6 DAYS to them or to me. This is not legal at all. It is also not acceptable to provide a customer with an excuse of transitioning systems. Paper records should be available to customer service **** I want to know if a $1600 payment posted, an accurate next payment date (should be March of 26 or after given overpayments), and other details. Completely unacceptable for this information to be inaccessible for almost another week. I want answers.

      Business Response

      Date: 06/30/2025

      Response attached.

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went on line and scheduled the pay off for Nissan pathfinder 2014. Was supposed to be paid of the 31 of May. Did not happen came with is Saturday its Sunday hasnt posted yet more interest will be due They have a record if the payment. Web site was Down for days . Hours on hold to talk to somebody.

      Business Response

      Date: 06/12/2025

      Response attached.

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

      Business Response

      Date: 06/12/2025

      Response attached.

    Nissan Motor Acceptance Company, LLC is NOT a BBB Accredited Business.

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