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Business Profile

Consumer Finance Companies

Nissan Motor Acceptance Company, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Nissan Motor Acceptance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nissan Motor Acceptance Company, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 777 total complaints in the last 3 years.
    • 288 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution. 501.Unfortunately, when I called at 3 PM on June 17, 2025, Supervisor **** informed me that this process was not possible and that I needed to provide a copy of my lien release so that my request could be processed. She provided me with ticket number 1-885610829514. Upon follow up on June 17, 2025. I was informed by agent **** that the letter of no interest was sent to ***************************************************************; this is an incorrect address. The agent insinuated that, I provided the wrong address and that I would have to wait an additional 7-10 business days to process a new request. I asked to the supervisor, and was connected to supervisor ****** and recounted my ordeal, he reached out to title and requested an urgent delivery for the letter of no interest. This ordeal has cost me time and money due to the inability to sell the vehicle to an interested party, and has impacted my ability to be able to stop paying incessant insurance due to the inability to return the tags.

      Business Response

      Date: 07/09/2025

      Response attached.

      Business Response

      Date: 07/09/2025

      Response attached.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Nissan Motor Acceptance Company (NMAC) for their ongoing and deliberate failure to accurately investigate and correct a fraudulent and improperly reported auto account on my credit reports. Despite multiple certified dispute letters, identity theft documentation, and complaints filed with the Consumer Financial ***************** (****), NMAC continues to report this account with serious inconsistencies and false information.I have filed multiple **** complaints regarding this matter:**** Case Numbers:250502-20506681 250429-20416233 250424-20307247 250104-17760662 250502-20506972 250502-20506973 250424-20307147 250424-20307246 250424-20307114 250424-20307113 Key Issues Include:The account reports different balances, status comments, and dates across Experian, Equifax, and TransUnion.The documents NMAC provided include another persons name (******* ******), which is not mine, suggesting identity theft and possible account misattribution.An unsigned contract was initially submitted, then a later version appeared with a signature that is not mine.NMAC has refused to remove or correct the account and continues to report it as valid despite evidence.I submitted an Identity Theft Affidavit to the **** and included supporting documentation to all bureaus and NMAC.Harm Caused:This ongoing issue has caused me serious emotional distress, including anxiety, sleepless nights, and disruptions to my ability to obtain credit, employment, and housing. Ive lost valuable time, money, and peace of mind trying to resolve this fraudulent matter.

      Business Response

      Date: 07/08/2025

      Response attached.

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account on my credit report report is marked as late and not paid. This account was closed over 10 years ago, was never late and paid in full. Company and credit report refuses to remove it from credit report. This account was opened in 2012 and closed in 2015. Per **** this account should have been removed from my credit report in 2022.

      Business Response

      Date: 07/03/2025

      See attached.

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Nissan kicks in March of 2023 Got gap with it. I traded the vehicle in April ******* and called the dealership I bought it from to cancel the gap. Here I have been awaiting the gap refund and I have called the finance company to know status multiple times. And they claim the payoff included the gap refund, when that isnt how payoffs work. Or they want to say the payoff wasnt correct when it was the 10 day payoff that was provided from the finance company themselves and now They claim its because I live in *****. But I have bought many cars in ***** and never had this issue. They are just wanting to keep the gap refund. And they wont even let me speak to a manager. I just want my gap refund. After this I will never go back to Nissan. I was with them for years but not anymore.

      Business Response

      Date: 06/30/2025

      See attached.

    • Initial Complaint

      Date:06/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15 2025 at approximately 9:30pm, my vehicle (2023 Nissan Rogue) was taken from my driveway by a repossession company (Summs **** and Collateral Solutions: ************) by order from Nissan Motor Acceptance company who is my lender for the vehicle. I am filing this complaint (also filing with ******************************************************) as I believe this action was unjustified and unlawful. I purchased the vehicle in February from ******** Nissan (**********, **) and setup autopayments at that time with their finance office (Yameliee ******** was the finance person). However, those payments were not made as scheduled and the first 3 payments were not made. I was not aware of the issue, although admit I should have checked and confirmed the payments were being made as expected so that was my mistake. With that said, I never received any notice from NMAC that my load was in default and/or that my vehicle may be repossessed. Access to my NMAC account was turned off (again without notice) and so I can't even login to my account to see the auto-payments setup or even make a one-time payment for the amount due. I called NMAC and they informed me that I have until July 1 to make a payment of $3,021.60 through a service called ********* which either accepts cash at a CVS or ******* of I am limited to $1500 a day (with a fee of $59.99) to pay with a debit account. They also said the vehicle could be sold at that time and it could be transported by the repo company (including out of state) to an auction house during this time and I would be responsible for those expenses as well. I believe this repossession, charge for repossession fees and intent to sell the vehicle are unlawful and do not comply with the Code of ********* Title 6.2 Chapter 22 which states that notice of repossession is required at least 10 days prior (in writing via first class mail) and that intent to sell is required in writing 15 days prior to sale (also in writing).

      Business Response

      Date: 06/30/2025

      Please see attached response. 

    Nissan Motor Acceptance Company, LLC is NOT a BBB Accredited Business.

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