Business Profile
Department Stores
Neiman Marcus CompanyHeadquarters
Reviews
This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 162 Customer Reviews
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Review fromMargaret M
Date: 01/21/2023
1 starMargaret M
Date: 01/21/2023
My order is a month late in arriving and they just made excuses.Neiman Marcus Company
Date: 01/30/2023
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer, ******** *********.
Please allow us the opportunity to apologize for any frustration that may have been caused during the customer's shopping experience with us.
Our goal is to address our customers' feedback, evaluate and research their concern, and provide the best solution available.
We have connected with Ms. ********* to address her concern regarding the delay with her order.
Thank you for bringing this to our attention and allowing us to address the customer's concern.
Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus DirectReview fromDiane G
Date: 01/21/2023
1 starDiane G
Date: 01/21/2023
There should be a option for zero stars. Just like the rest of the complaints Neiman Marcus took my order on 12/24/2022 stating **** day delivery date. It is 1/21/2023 and I still have not received the merchandise. I've called to cancel and they will not allow it because it's been "in process" for a month. No tracking available and no estimated delivery date. Surely not only is it unethical but it must be illegal to hold onto the customer funds without fulfilling the order not allowing a refund.Neiman Marcus Company
Date: 01/30/2023
Dear Valued Customer,
We sincerely apologize that you did not have have an exemplary shopping experience with us.
I have reviewed your order and confirmed that the order shipped on January 24, 2023 and should be delivered soon, if not already.
We are happy to offer a 20% discount on your next regular priced order as an apology for your order being delayed.
Thank you for shopping with us! We hope to have the opportunity to serve you in the future.
Sincerely,
Neiman Marcus Direct
Executive Offices
Dallas, Tx
************Review fromMax F
Date: 01/20/2023
1 starMax F
Date: 01/20/2023
buyer beware. they will cancel your order if you use a coupon. apparently saving 50% is too much for them and they will cancel your order with **** reason like the item is out of stock.Neiman Marcus Company
Date: 01/25/2023
RE: BBB Reference # ******
Customer: *** ********
Dear Better Business Bureau,
Please allow us the opportunity to apologize for any disappointment in the customer's shopping experience with us.
It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.
We reached out to the customer directly to apologize and resolve his concern.
Mr. ******** is satisfied with the resolution.
Thank you for allowing us to address the customer's concern.
Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Review fromeddie m
Date: 01/17/2023
1 stareddie m
Date: 01/17/2023
DO NOT BUY FROM THEM MY ***** STILL DID NOT MAKE IT MONTH AND HALF AND THEY DON'T WON'T GIVE MY MONEY BACK I PLACE THE ***** ON DEC 1 2022Neiman Marcus Company
Date: 01/30/2023
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced while shopping with us.
I have reviewed your order and have confirmed that the order was cancelled on January 18, 2023.
We would be happy to offer a 20% discount on your next regular priced order as an apology for your shopping experience with us.
Thank you for shopping with us! We hope to have the opportunity to serve you in the future.
Sincerely,
Neiman Marcus Executive Offices
Dallas, Tx
************Review fromRebecca W.
Date: 01/16/2023
1 starRebecca W.
Date: 01/16/2023
I placed an order on Dec 27th and my card was charged without issue. Then the charge went away. Then the charge re appeared with a new shipping date. Then the charge went away again! My bank flagged it as fraud. When I called Neiman Marcus I was told they couldn't find the shoes I ordered so my card wasn't charged. Why did they sell me shoes they didn't have?! My bank cleared the charge while I waited for the order but NM then said to me it was a bank issue and a shipping issue as to why the charge didn't clear again from them. My bank said there were no issues. The last time I talked to ** they said the charge wasn't happened because of a "systems issue" on their end. Today they canceled my order. I feel that NM tried to sell me shoes they didn't actually have and tried to cover their *****. I'm highly disappointed and do not recommend shopping online with them. Ever.Neiman Marcus Company
Date: 01/19/2023
BBB Complaint
Re: Customer Reviews
Customer: ***************
Dear Better Business Bureau,
Thank you for taking the time to communicate to us on behalf of our customer ***************.
We are sorry for any disappoint that may have been a result of her recent shopping experience.
When an order is placed, Neiman Marcus placing a pre-authorization on the customer's account. This ensures the funds are available when the order ships.
If the order does not ship within a certain number of days (Visa 7 days), the pre-authorization is released. When this happens, our systems go back in and place a pre-authorize the funds again.
This process will continue until the order ships. At this point the pre-authorization is converted to an actual charge.
In this case, Ms. ******* bank felt there might be something fraudulent.
Once that happened, we were unable to pre-authorize the funds again.
After 5 days, with no other form of payment submitted, our system automatically cancels the order.
At the time Ms. ******* placed her order, the item was in stock, and this played no part in the cancellation of the order.
Thank you for allowing us to address our customer's concern.
Sincerely,
Executive Support Office - Neiman Marcus Direct
Review fromKimberly E
Date: 01/16/2023
1 starKimberly E
Date: 01/16/2023
Believe these reviews. Zero stars. I ordered a suitcase which they claimed was in stock and was given an estimated arrival date of two days later. I never received the suitcase. In fact, every two days, Neiman Marcus adds another two days to the estimated arrival date. This has been going on for three weeks! I call customer service every two days and am consistently told that the item is ready for shipment and they are just waiting for the tracking number in the system. **************** has promised a $100 discount for my delays. That never happened. Then I was told that I would receive a 15% discount for the delays. Again, it never happened. Today, I tried to cancel the order. I was told that the order was "in process" and could not be cancelled. I did not receive the suitcase in time for my trip this past weekend. I will never again buy anything online with this business.Neiman Marcus Company
Date: 01/20/2023
Dear Better Business Bureau,
Thank you for taking the time to communicate to us the concern raised by our customer.
Our goal is to address our customers' feedback, to evaluate and research their concerns,
and to provide the best solution available or an explanation of what occurred.
Please accept our sincerest apologies for any disappointment that may have resulted with
the delay in the shipping of the customer's order.
All items online and in our catalogs are advertised in good faith. Certain items are subject
to unexpected delays. We are doing everything possible to secure these items and fill the
customer's order as quickly as possible.
The discounts have been issued on the order At this time they are pending. We do not
charge the customer's credit card until the order ships. Once the order ships, the credits
will be processed.
We take each of our customers' concerns seriously and regret not meeting Ms. *****
expectations on this occasion. Please be assured that we have shared her comments
with the appropriate departments; as we are continuously reviewing our customers'
shopping experiences and our processes to better service our customers.
Thank you for bringing this to our attention. We hope to have an opportunity to serve the
customer better in the future.
Sincerely,
Executive Support Office - Neiman Marcus DirectReview fromKarla M
Date: 01/10/2023
1 starGo Elsewhere! Worst online experience and supposedly from a high end retail chain, couldn't believe it, wish I looked at reviews . Your lucky if your order actually ships and you receive it. I placed an order for Christmas never received , I called customer service to file a claim but they said it was delivered lost $320.00. you are considered a luxurious store extremely disappointed definitely not buy anything with youReview fromThanh T
Date: 01/10/2023
1 starMy husband bought me a scarf as a gift and didn't notice that it was a back order. I called a week later to find out how long the back order would be, the customer service lady told me it could be weeks or months, she doesn't know and can't give me an estimate nor give me any type of resolutions. I called back to exchange for the same scarf, same price just different color and that they have available on the website and spent another 20 minutes on the phone with this gentleman only to find out since my husband used the gift card for the purchase, he has to cancel my previous order and place a new order but now i have to wait for 3 BD for the new gift card to arrive to his email and have to call them back to place a new order when it just a simple exchange. For a big company that sell all high end items, this is unacceptable. Your customer service is not great and needs to be retrained. You are not upfront with your customer and you're making everything more complicated than it should be! I will never buy another thing or recommend anyone to purchase anything from your company EVER!!Review fromJohn C
Date: 01/10/2023
1 starSomething has definitely gone terribly wrong with Neiman Marcus. I ordered a luxury bag on 12/17. Promised delivery was 12/21. Then I was told 12/26. Then I was told 1/3, then I was told, 1/11. The item is in 'processing'. I have spoke to customer service several times and they all say there was a delay in the warehouse. Based on identical problems I've seen from others, it seems like this is a massive internal breakdown. I have a friend that works at the ******************* and this seems like a story that *** have legs as to the operations of **. I would encourage others to reach out to WSJ contact for new story and they can get ********** and anecdote. Its so sad, this company used to have such great service. I understand delays happen, but the lack of communication and the fact that Neiman Marcus has already been paid for 3 weeks for something they are not delivering is absolutely NOT what I would expect.Review fromKeisha N
Date: 01/08/2023
1 starKeisha N
Date: 01/08/2023
I placed two orders. One on 12/17/22 the other on 12/18/22. My orders were not a part of the gift card promotion but rather after it. When I ordered I was aware both items would be delivered 12/27/22. The item ordered 12/17/22 was canceled on 12/21/22 by merchant stating would not be delivered by Christmas? So I had to reorder, No updates provided on that order until today 01/07/23 when received email to advise on backorder and would not be back in until at least late March. I could cancel or leave order open. I chose to cancel. The order from 12/18/22-deliver date was pushed to 12/29/22 then to 01/06/23 now to 01/12/23 with still no shipping updated. The item was for my child for Christmas who leaves to return to college and has no Christmas gift and I can't change the shipping address or get an update on when on item I ordered 12/18 2022 will even be shipped. I know now not to order any Christmas gifts or anything really from Neiman Marcus. All of these complaints and shady business to drive website traffic. If you had a sale warehouse staff should have been in place. It does not take a month to ship out items. Where are our orders!Neiman Marcus Company
Date: 01/20/2023
Dear Valued Customer,
We sincerely apologize that your orders were not delivered as expected. We experienced significant shipping delays that have caused many orders to not ship on time, as anticipated.
We have issued a $ 200.00 credit on your order to compensate for the shipping delays experienced shopping with us. We value you as a customer and your comments.
We hope to have the opportunity to serve you in the future.
Sincerely,
Executive Office
Neiman Marcus Direct
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