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Business Profile

Department Stores

Neiman Marcus Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Neiman Marcus Company has 24 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 162 Customer Reviews

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    Review Details

    • Jason K

      Date: 02/07/2023

      Jason K

      Date: 02/07/2023

      Waiting on an "in stock" item 17 days later. Attempted the 'text us' application. Waited 30 minutes for someone to tell me it's on its way. Submitted the order number on the ** website. Zero movement. Credit card shows a charge for $204. A credit for $204. A new charge for $204. Hoping for a Valentine's *** miracle.

      Neiman Marcus Company

      Date: 02/12/2023

      Dear Better Business Bureau,

      Thank you for taking the time to communicate to us on behalf of our customer ***** *******.

      We are sorry for any disappointment that may have been a result of Mr. *******'s recent shopping experience.

      With the combination of weather conditions, limited supplies, and order volumes we are experiencing more challenges than expected, therefore, causing delays to orders shipping.

      Mr. *******'s order was delivered February 10, 2023.

      Thank you for allowing us to address Mr. *******'s concern.

      Sincerely,
      Executive Support Office - Neiman Marcus Direct

    • Amber S

      Date: 02/04/2023

      Amber S

      Date: 02/04/2023

      ZERO STARS DESERVED! I placed an order for a $595.00 item with overnight shipping. Item wasn't listed as backordered or pre-order on 1/14/23 on NM website. My CC was charged "pending" same day. On 1/21/23, I received a credit to my CC along with a new charge for same amount, contacted NM via chat on 1/24/23, letting them know that if the item did not arrive by 1/26/23 I would need to cancel my order. I was told that they were very busy but the item would deliver by 1/26/23. On 1/26/23 (late end of day) I called customer service to cancel my order, and after speaking with three people (they could not tell me when this order WOULD ship)was assured my order would be cancelled, confirmation would be sent to me. I discovered on 1/27 the designer's website listed this item as a pre-order, available on 2/14/23. On 1/28/23 my card was again refunded and re-charged for same amount. I spoke to customer service again and told that my order was "pending" cancellation, that I'd receive confirmation within a few days. On 1/30 via Chat I received confirmation that the order was in the cancellation process. On 2/3 I spoke to yet another NM employee but was told that they could only request again to have the order cancelled. Today 2/4/23, I received a notification of suspicious charges from my CC company and they required verification of the charge. After speaking with them, ** had issued another refund and attempted to re-charge my card twice in a row. My card company declined the charges, I explained the issue to my CC co, and they stated all charges from NM will be blocked but for me to attempt again to get a confirmed email showing cancellation suggested a temporary freeze on account until that was fully in effect. I would never have expected this level of service and clarity (not defining pre-order/backorder items) from NM, but was truly shocked over their "inability" to fully cancel an order for an item they do not have to start with. ZERO ETHICS

      Neiman Marcus Company

      Date: 02/10/2023

      Re: customer: ***** *********, **************************** (zip code: *****)

      Dear Better Business Bureau,

      Please allow us to apologize to Ms. ********* for the shipping delay and for the difficulty she experienced in getting her order canceled.

      We were unable to cancel the order directly when the customer requested it, due to the order status. The order was finally canceled on February 7th. There will be no more credit authorizations for this order, and the customer will not be charged.

      We regret that we were unable to provide a better outcome in this instance.

      Sincerely,

      Executive Support Specialist - Executive Offices
      Neiman Marcus Direct

    • Brian C

      Date: 02/03/2023

      Brian C

      Date: 02/03/2023

      Been waiting almost a month for an order, that I paid extra for express shipping, with no updates. Finally called to cancel and they said they would try but could not guarantee.

      Neiman Marcus Company

      Date: 02/23/2023

      Dear Valued Customer,

      We would like to thank you for providing feedback from your recent shopping experience with us.

      We sincerely apologize that your order was delayed and as requested, we have cancelled your order.

      Thank you for shopping with us! We hope to have the opportunity to serve you in the future!

      Sincerely,
      Neiman Marcus Executive Offices
      ******, Tx *****
      ************

    • Kelly B

      Date: 02/03/2023

      Kelly B

      Date: 02/03/2023

      I don't know what is going on with Neiman Marcus and their shipping/warehouse but I'm beyond frustrated and disappointed. I had to order the same dress 3 times, which was for a wedding. The first one was damaged and took 3 weeks to get a refund, 2nd attempt was told it was on back order (when it was not) customer service told me to cancel that order and reorder. 3rd attempt was told multiple times the item was in stock only to have it cancelled 3 weeks later because they "oversold". Was assured I would get a call back from a higher up and shocker, never did. Now I have ordered a designer handbag 8 days ago, paid for express shipping and it has not even shipped yet. While your customer service is polite, they are zero help. Do Better!

      Neiman Marcus Company

      Date: 02/09/2023

      RE: BBB Reference #******
      Customer: ***** ********

      Dear Better Business Bureau,

      Please allow us the opportunity to apologize for any disappointment in the customer's shopping experience with us.

      It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

      We contacted the customer directly and resolved her concerns.

      Thank you for bringing this to our attention. Again, we truly regret any disappointment that may have been caused.

      Regards,
      Executive Support Specialist - Executive Offices
      Neiman Marcus Direct

    • Ariane B

      Date: 01/31/2023

      Ariane B

      Date: 01/31/2023

      So upset right now about my order after reading these reviews and talking to customer service countless times. you pay for overnight shipping and they claim the delivery time is delayed due to the weather. this is just not true! then you cannot cancel because it's processing. NEIMAN MARCUS IS NOT THE SAME ANY MORE. BEWARE. You are better off just buying in store if there is one local to you. ** ZERO STARS

      Neiman Marcus Company

      Date: 02/02/2023

      Dear Better Business Bureau,

      Thank you for taking the time to communicate to us on behalf of our customer, ****** ****.

      Please allow us the opportunity to apologize for any frustration that may have been caused during the customer's shopping experience with us.

      Our goal is to address our customers' feedback, evaluate and research their concern, and provide the best solution available.

      On 2/2/23, our customer's order was shipped and an email was sent to her with the carrier and tracking information.

      Thank you for allowing us to address the customer's concern.

      Sincerely,
      Executive Support Specialist - Executive Offices
      Neiman Marcus Direct

    • Julija K

      Date: 01/30/2023

      Julija K

      Date: 01/30/2023

      Worst company ever. Had problems in previous years but gave in and tried again, and SURPRIIIISSEEEE, I was burnt again. Parts of order not received and their customer service is garbage, agent was to NO help at all. Crooks! Never again.

      Neiman Marcus Company

      Date: 02/10/2023

      Dear Valued Customer,

      We sincerely apologize that did not have an exemplary shopping experience with us. Unfortunately, the gift with purchase was cancelled from your order due to inventory depleting.

      We have issued a $ 50.00 refund to your order to apologize for the inconvenience.

      Thank you for shopping with us! We hope to have the opportunity to serve you in the future.

      Sincerely,
      Neiman Marcus Executive Offices
      Neiman Marcus Direct
      ******, Tx *****
      ************

    • Kate B

      Date: 01/28/2023

      Kate B

      Date: 01/28/2023

      I ordered a dress online from Neiman Marcus on January 11 th. I wanted 2 day shipping with shoprunner. I called couple times customer service and I emailed them. I also chatted with them. I still did not get my dress because they said they could not find my dress. They did not answer my email also. Finally I cancelled my order. The initial authorization on my credit card got cancelled, but then they charged my credit card again. I called them and they said they will return the money to my account, which still has not happened. Worst customer service experience. For the reference today is January 28 th.

      Neiman Marcus Company

      Date: 01/31/2023

      RE: BBB Reference # ******
      Customer: **** *********

      Dear Better Business Bureau,

      Please allow us the opportunity to apologize for any disappointment in the customer's shopping experience with us.

      It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

      The order has been canceled on January 31, 2023.

      Any authorization to the card will fall off.

      Thank you for allowing us to address the customer's concern.

      Sincerely,
      Executive Support Specialist- Executive Offices
      Neiman Marcus Direct

    • St S

      Date: 01/27/2023

      St S

      Date: 01/27/2023

      I loved shopping at NM and BG for years but this Christmas I placed an order for some skincare and they promised they will mail them to my house as they didn't have them in the store. I placed the order on 12/17 and called on 12/29 for an update. Was promised that items will be at my house on 1/6. That date came and went and I called again on 1/12 and was told they will get the items to me by 1/20. I called yesterday and was told they have already canceled my order on 1/13. I had no notice and my card was charged for the items. They told me we can reorder the items but since I got them with a promotion that is no longer running, my items will cost 50% more. Understand the supply chain issue but having to follow up after they have charged me and then canceling without any notice or refund is just not how a business should be run. I was so looking forward to receiving my items and now.....

      Neiman Marcus Company

      Date: 02/01/2023

      RE: BBB Reference # ******
      Customer: *****

      Please allow us the opportunity to apologize for any disappointment in the customer's shopping experience with us.

      It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

      The order was canceled as the item is no longer available due to popular demand.

      A credit for the cancellation has been issued on January 31, 2023.

      The posting of the credit takes approximately 3-5 business days.

      Thank you for bringing this to our attention. Again, we truly regret any disappointment that may have been caused.

      Sincerely,
      Executive Support Specialist- Executive Offices
      Neiman Marcus Direct

    • Jake J

      Date: 01/26/2023

      Jake J

      Date: 01/26/2023

      I have been a few sites and it ***** that so many people have not been able to get their items. Or any type of refund. I ordered some shoes on 1/19 and have been on back ordered since. I received an email today saying that it could be up to March 28rh before I get them and I have a birthday coming before that. I was planning on having these shoes to wear on my birthday but it seems like that ain't happen based off everyone else reviews I have seen. And I want to cancel but it seems like nobody is able to get a refund. I usually order from Saks fifth or *************** But I saw ** having a great sale. But now I am wishing I never ordered from ** and seems like I possibly lost out on the money I have spent ***.

      Neiman Marcus Company

      Date: 02/10/2023

      Dear Valued Customer,

      We sincerely apologize that your order was not received in time for the occasion you mentioned. We have sent communications to the warehouse to cancel the order.

      You will receive an email at your primary email address when this request is completed.

      Thank you for shopping with us! We hope to have the opportunity to serve you in the future.

      Sincerely,
      Neiman Marcus Executive Offices
      Neiman Marcus Direct
      ******, Tx *****
      ************

    • Molly M

      Date: 01/23/2023

      Zero stars. I placed an order for a dress for my sisters wedding nearly a month ago and was told it would arrive in two days, then the date kept getting pushed until they just stopped updating the arrival window. Nearly a month later the order is still processing and has not shipped. I have very little faith it will be here by the wedding in 2 weeks. I have spoken to customer service every two days and was finally told that the customer service rep was "making a note and sending an email to the warehouse". I cannot cancel the order until it is done processing. Is this some kind of scam? I would not expect this from Neiman Marcus and if this is not rectified I will never be ordering again.

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