Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother subscribed to this company in hopes of finding books for college courses. They dont have a phone number, and there doesnt seem to be a feature to unsubscribe on their website. Thus, she emailed them on January 8th to unsubscribe. She received no response. Today, April 7th, she was charged for their subscription.

  Business Response

  Date: 04/10/2024

  Customer was emailed cancel instructions as a reply to the original email same day on 01/08/2024 09:53:34 AM. Customer did not cancel and looks like last logged in on 04/07/2024 10:02:14 AM cst. Customer's account is now canceled and we issued a courtesy refund.

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged multiple times now from this place altho I have no account with them. I have disputed with my bank and had a new debit card sent to me but somehow I have been charged again pls stop charging me I have never used or even heard of ****************

  Business Response

  Date: 04/09/2024

  Customer signed up twice for our ****** trial service using the same email address, *************************** First on 05/12/2023 and then on 12/10/2023. Customer received confirmation emails to this verified email address each time they signed up. Customer's account now closed and a refund was issued for the January monthly charge on 01/30/2024 and account was closed at that time. There have been no charges since. If the customer has other accounts under different names and emails, we cannot see them without knowing what those accounts are.

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a free trial from "All You Can Books". After I had signed up for the trial, it will not let me access their website anymore. I believe they are a fraudulent website trying to scam customers. Now I have no way to cancel my subscription because they will not let me access the site.

  Business Response

  Date: 03/12/2024

  This is NOT a customer. We do not have a customer account under this name or email. Customer probably did not complete their signup or they would have received a confirmation email with login instructions.

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to cancel the free trial before the period ended. I made the request on 1/16/24 via email. There is no way to actually cancel the membership/free trial on the app or website, you have to email the company to cancel ******************************** I assumed that my account was canceled, but I was charged a fee of $19.99 on 2/8/24. On 2/20/24 I again emailed the company asking to cancel and for a refund. I was then sent a link to cancel, but the link did not work and said bad request. I emailed again and was finally able to cancel; however, the company had repeatedly refused to issue a refund. Additionally, I never even used the services/never downloaded any books. I have now filed a dispute with my bank.

  Business Response

  Date: 03/12/2024

  Customer emailed customer service on 1/16/2024 and was sent instructions and link how to cancel. Customer canceled on 2/20/2024 after trial ended and was billed for first month. We have issued courtesy refund on 2/21/2024

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial back in October of 2023. Since then after the free trial I haven't used the service at all and even though they've attempted to charge me for the subscription payment I haven't ever had any money in the account and so it never charged it. And I didn't even know they were trying to still charge it until a few days ago on February 4th and they charge me $21.64 for the subscription even though every month prior to that when they've attempted to charge me and it didnt work any of those times. I emailed them the same day about getting a refund and canceling the subscription. Which eventually I had to call up there to get the subscription canceled and The representative said that she would request for a refund. I got an email back saying that in their terms and conditions they don't provide refunds. But in the terms and conditions it actually says they were not provide refund for any partial month membership period. It also says that they were not provide a refund for any charges already incurred before cancellation. What I'm trying to figure out is if there is a limited number of times they could try to collect payment before they're not allowed to charge the card anymore. I know for some companies it's like three or four times or something but after a year I'm not being able to collect payment I would think that they would quit trying to collect it from my payment source. I just want them to refund the money cuz I haven't used the service and I'm not going to use it.

  Business Response

  Date: 02/13/2024

  Customer's account has been canceled and a one-time courtesy refund was issued for the charge in February.

  Customer Answer

  Date: 02/13/2024

  I am rejecting this response because:   I haven't received  the refund as of yet. After I do I will be satisfied with the outcome.. thank you for issuing the refund and thank you BBB for your help because they had no intentions of refunding my money and they wouldn't have without BBB's intervention.

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent email asking them to cancel and refund my access (account) but still getting charged even though I didn't use their website or services. I canceled as soon a I realized I had been charged the $19.99

  Business Response

  Date: 02/13/2024

  Customer signed up on 12/20/************* PM CST and 30-day trial ended on 1/18/2024. Customer canceled the account online on 01/20/2024 08:04:43 AM after the 30-day trial ended. AS per terms there are no refunds after trial ended. We have no communication from customer until after they canceled online. Customer can continue using the service until 02/20/2024.
  
  

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer audiobooks , but all the audiobooks i checked out are public domain librivox audiobooks that they fraudulently claim belongs to them .

  Business Response

  Date: 02/07/2024

  Customer canceled the account on 02/05/************* AM cst and account is now closed. Customer downloaded several ************************* and foreign language courses during membership including

  Arabic - ***** Learn to Speak Audio Course (part 2) 11/20/2023 02:00:50 PM

  Arabic - ***** Learn to Speak Audio Course (part 1) 11/20/2023 02:01:00 PM 2
  Arabic - ***** Learn to Speak ********** 11/20/2023 02:00:52 PM 1

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trial subscription on a free trial that was to last 30 days in January **** I do not want to use this service and when I went to the website to end the subscription before the trial period was over there was no way for me to do that on the website and I reached out to customer support and have not received a response.

  Business Response

  Date: 02/07/2024

  Customer canceled the account on January 31, 2023 09:37:44 AM cst and was emailed following cancel confirmation email at that time:

  *******

  All You Can Books Cancel Confirmation
  *****,
  Thank you for trying our UNLIMITED Audiobooks and eBooks service during
  your FREE Trial!
  This serves as a confirmation that on 01/31/2024 you have cancelled your
  trial membership with All You Can Books. By cancelling this account during
  the free trial, you will not be billed.
  Enjoy the books! We thank you again for your business!
  P.S. Please don't forget to pass our name and website - Books">www.AllYouCanBooks.com - to some of your friends, family,
  neighbors and co-workers so they can also take advantage of this great FREE
  Audiobooks and eBooks Offer. They will thank you for the information.
  Have a great day,
  All You Can Books Customer Service
  *****************************************************

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested this company canceled my subscription January the 13th and I have the email that was sent. They refuse to acknowledge it and insist that I didn't cancel until January 22nd. I have sent them multiple screenshots of the email sent on January 13th and they refuse to acknowledge it and refund my money. I had to dispute through my bank

  Business Response

  Date: 01/26/2024

  Customer signed up on 12/03/************* AM and agreed to 30-day free trial. Trial ended on 1/2/****. Upon validation of your information, we see that you even checked the box agreeing to the terms & conditions of our services during the signup process. All the information about trial is on our home page under How IT Works. Should you need to re-read the terms & conditions of our services, please revisit the confirmation email we sent immediately after signing up or visit our homepage. Youll find all the details fully displayed.

  Customer did send an email on January 13 - 10 days after trial ended - and was emailed the following instructions 4 hour later on 01/13/**** 07:31:52 AM. Customer finally canceled online on 01/19/************* PM and was emailed cancel confirmation at that time. There are no refunds after trial ends as per agreed to Terms but customer can continue to use the service until prepaid service is ended.
  

  **************

  Dear ******,
  Thank you for your email and interest in our UNLIMITED Audiobooks and eBooks service.
  Please let us know if you have trouble accessing our books or have questions about using the service.
  You have UNLIMITED access to download over ****** entertaining, dramatic, romantic, educational, historical, frightening, hilarious, and just plain terrific audiobooks and ebooks on any device you choose. Once downloaded, it's yours to keep and enjoy! So you can listen to an audiobook on your smartphone while driving to work, at the gym, or even walking the dog, and you can also keep another file of it on your home and work computers or tablet of your choice to curl up with in the evening. If you can't find the exact book you're looking for now, we're constantly adding new books and content, so be sure to come back often to discover new selections. Also, don't forget to check out ************* access to Language courses and podcasts we now offer!
  You can cancel your participation in this program by going to: *******************************************. There are no restrictions, so cancel anytime you feel like you're done exploring all that we offer!
  Sincerely,
  AllYouCanBooks Customer Service
  *****************************************************
  -----Original Message-----
  From: "*******************************"
  Sent: Saturday, January 13, **** 3:35am
  To: *****************************
  Subject: Cancel Subscrpition
  I was not aware that I had a subscription with you but you continue to run
  my bank card. Please cancel it immediately.
  Thank you,
  *******************************

   

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free evaluation off All You Can Books. On the same day I signed up, I cancelled. I was within the slotted time to cancel without being charged. Nevertheless this company continues to charge me ***** monthly. I shouldn't have been charged at all. I have sent repeated complaints with my phone number. They have never contacted me. I want my money back *****

  Business Response

  Date: 01/26/2024

  Customer signed up on 10/25/************* PM and agreed to 30-day free trial. Upon validation of your information, we see that you checked the box agreeing to the terms & conditions of our services during the signup process. All the information about trial is on our home page under How IT Works.
  
  Customer did send an email Monday, December 25, 2023 11:35am and was emailed cancel instructions the next day 12/26/2023 08:26:12 AM due to Christmas holiday. Customer finally canceled online on 01/12/************* AM and was emailed cancel confirmation at that time. There are no refunds after trial ends as per agreed to Terms but customer can continue to use the service until prepaid service is ended.