Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 30 day free trial. Just after signing up I realized that this is not what it says it is and I wanted to cancel my subscription. I found no way to cancel. I have tried multiple times to contact them via email and have not received a response even though they say there is 24/************** available. I have not been charged yet but I want to cancel before I'm charged. This is clearly a scam!

  Business Response

  Date: 01/26/2024

  Customer signed up for free trial on 01/10/2024 06:52:39 PM and canceled the next day on 01/11/2024 01:04:11 PM. Customer was emailed the following cancellation confirmation email. Account is canceled and there will be no charges.
  

  *********

  All You Can Books Cancel Confirmation
  ******,
  Thank you for trying our UNLIMITED Audiobooks and eBooks service during
  your FREE Trial!
  This serves as a confirmation that on 01/11/2024 you have cancelled your
  trial membership with All You Can Books. By cancelling this account during
  the free trial, you will not be billed.
  Enjoy the books! We thank you again for your business!
  P.S. Please don't forget to pass our name and website - Books">www.AllYouCanBooks.com - to some of your friends, family,
  neighbors and co-workers so they can also take advantage of this great FREE
  Audiobooks and eBooks Offer. They will thank you for the information.
  Have a great day,
  All You Can Books Customer Service
  *****************************************************

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with All You Can Books and almost immediately I saw that there were no books on there that I was interested in. I emailed the company via the ONLY contact method they have on their website and sent them an email requesting to cancel my subscription effective immediately before I was charged after my trial ended. The card I had on file was a card I rarely use and mainly use it for savings deposits so I was not aware until today that I was being charged this entire time for a subscription that I had sent a cancellation request email to on 1/12/2023. I am livid. I went through my emails and never once got a response from the company and I double checked and made sure it went to the correct email address that they have listed on their website. You can even look on my account and see that I have downloaded absolutely zero books and have not been on the site until today when I realized I was still being charged monthly.

  Business Response

  Date: 12/29/2023

   

  Below is the correspondence we received and reply we sent same day with cancel instructions. We do not show customer canceled online at that time. Next email we received from customer on Thursday, December 21, ***********. Customer then signed in on 12/28/************* PM and canceled their account. We have issued a courtesy refund for last charge.
  

   

  **************

  RE: Cancel Subscription and Trial
  From: All You Can Books <*****************************>
  
  Sent: Thu, Jan 12, 2023 at 6:36 pm
  To: Lauren ****
  
  
  
  Dear ******,
  
  Thank you for your email and interest in our UNLIMITED Audiobooks and eBooks service.
  
  Please let us know if you have trouble accessing our books or have questions about using the service.
  
  You have UNLIMITED access to download over ****** entertaining, dramatic, romantic, educational, historical, frightening, hilarious, and just plain terrific audiobooks and ebooks on any device you choose. Once downloaded, it's yours to keep and enjoy! So you can listen to an audiobook on your smartphone while driving to work, at the gym, or even walking the dog, and you can also keep another file of it on your home and work computers or tablet of your choice to curl up with in the evening. If you can't find the exact book you're looking for now, we're constantly adding new books and content, so be sure to come back often to discover new selections. Also, don't forget to check out ************* access to Language courses and podcasts we now offer!
  
  You can cancel your participation in this program by going to: *******************************************. There are no restrictions, so cancel anytime you feel like you're done exploring all that we offer!
  
  Sincerely,
  
  ****
  AllYouCanBooks Customer Service
  *****************************************************
  
  
  -----Original Message-----
  From: "*********************" <*****************>
  Sent: Thursday, January 12, 2023 5:****
  To: ******************************* <*****************************>
  Subject: Cancel Subscription and Trial
  
  Hello, 
  I signed up for the free 30 day trial and you have no books at all that I was looking for via audiobook and would like to cancel my subscription and trial immediately, please. Please let me know what info you might need to cancel. 
  Thanks, 
  *********************

  Customer Answer

  Date: 12/29/2023

  I am rejecting this response because:   There is no option to cancel whatsoever on their website. Even when I looked under my account profile there was never an option to cancel. The only way to even get a hold of someone was via email which is what I did PRIOR to my trial period ending. I sent an email in on Jan 12, 2023 asking to cancel and they NEVER once sent me anything to cancel via a web link nor did they even respond at all. It is unethical and unprofessional to continue charging a person for a monthly subscription service when there is no where on their website that allows a person to cancel on their own and the only way to cancel or even talk to someone is via email which they never responded to. 

  Business Response

  Date: 12/30/2023

  Customer followed the instructions and was able to log in and cancel the account themselves on 12/29/2023 10:21:44 AM. They immediately received a confirmation email that the account was canceled.In their January 12 email customer asked what information we need to cancel and we provided them instructions how to cancel same day. Customer did not cancel until 12/29/2023. We have issued a courtesy refund and there is nothing more we can do.
  

   

  -----Original Message-----
  From: "All You Can Books" <*****************************>
  Sent: Thursday, January 12, 2023 6:36pm
  To: "*********************" <*****************>
  Subject: RE: Cancel Subscription and Trial
  
  Dear ******,
  
  Thank you for your email and interest in our UNLIMITED Audiobooks and eBooks service.
  
  Please let us know if you have trouble accessing our books or have questions about using the service.
  
  You have UNLIMITED access to download over ****** entertaining, dramatic, romantic, educational, historical, frightening, hilarious, and just plain terrific audiobooks and ebooks on any device you choose. Once downloaded, it's yours to keep and enjoy! So you can listen to an audiobook on your smartphone while driving to work, at the gym, or even walking the dog, and you can also keep another file of it on your home and work computers or tablet of your choice to curl up with in the evening. If you can't find the exact book you're looking for now, we're constantly adding new books and content, so be sure to come back often to discover new selections. Also, don't forget to check out ************* access to Language courses and podcasts we now offer!
  
  You can cancel your participation in this program by going to: *******************************************. There are no restrictions, so cancel anytime you feel like you're done exploring all that we offer!
  
  Sincerely,
  
  ****
  AllYouCanBooks Customer Service
  *****************************************************
  
  
  -----Original Message-----
  From: "*********************" <*****************>
  Sent: Thursday, January 12, 2023 5:****
  To: ******************************* <*****************************>
  Subject: Cancel Subscription and Trial
  
  Hello, 
  I signed up for the free 30 day trial and you have no books at all that I was looking for via audiobook and would like to cancel my subscription and trial immediately, please. Please let me know what info you might need to cancel. 
  Thanks, 
  *********************
  
  **********************

  Customer Answer

  Date: 01/02/2024

  I am rejecting this response because:   I did NOT receive any email response whatsoever when I first emailed Jan 12th. I have kept all emails from this company and never once did I get a response in Jan 2023. Their information is incorrect, otherwise, I would have cancelled a long time ago and would not be taking all this time and stress submitting this rebuttal. This is ridiculous how unethical and unprofessional this company is being. There wouldn't be any issues if they just put the cancellation link on their website. 

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial, but never used the service. I was not notified of the end of the trial. I am disabled and sometimes miss emails because I have to stay in bed and can't use my feet to type online and access my iPad. I think I was charged before the trial was over. Also, they did not have the current books displayed in their ******** ad, so the advertising was false.

  Business Response

  Date: 12/29/2023

  Customer emailed on Sunday, December 10, *********** asking to cancel account. We responded that day with cancel instructions. Customer signed in and canceled their account on 12/13/************* PM. Account is now closed and there will be no further charges. Customer received email that they can continue to use the service until 01/10/2024.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They changed me $19.99 for a book service and refuse to refund me. They cancelled my account and I no longer have access to it. Im paying for something I cant access.

  Business Response

  Date: 12/29/2023

  Customer disputed the charge through PayPal so we are working with PayPal regarding the charge. The account is canceled and there is nothing more we can do.

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial period and accessed the page once, the first day. I never logged in again because their products were inferior and the website not nearly as diverse as they promised. Since then they have quietly been billing my bank account $19.99 for a total of $99.95 in the last six months. I can't believe I fell for this trick! Proof this is a predatory and deceptive forced subscription scam:1) there is no "billing" page on their site talking about their fees or telling you what/ is they're charging you. 2) When you go to the "Account" page, there is no mention of a subscription or a way to view/print/access your "bills" or receipts. There is NO WAY to cancel your "subscription". Your only options are to sign out or to change your password. 3) The help page does not mention billing or how to unsubscribe. The only help they offer is with your device, itself. There's not even a way to "search" for how to get rid of their vampiric charges. 4) Other than my initial email, I did not receive ANY contact from them. They wanted me to forget they existed, and it worked until I deep-dived my bank account and found out they've stolen a hundred bucks from me. I HAVE RECEIVED 0 BILLS I HAVE RECEIVED 0 INVOICES I HAVE RECEIVED 0 RECEIPTS and THERE IS NO WAY TO GET THESE THINGS FROM THEIR WEBSITE. To this day, I am still on this forced subscription, because there is no way to terminate it on their site. I am including screen captures of their site to show there are no unsubscription outings or any way to show what/why they've been taking money from my account I expect a refund, and something really needs done about them. LOOK AT THE OTHER COMPLAINTS!!!!

  Business Response

  Date: 12/29/2023

  Customer emailed for the first time on Friday, December 1, 2023 9:31pm and we replied the same day with cancellation instructions. Customer signed in and canceled online on 12/02/2023 11:44:14 PM. I see customer downloaded *********************** during their membership, We have issued courtesy refund for the last 2 charges which is all we can do in our system.

  Customer Answer

  Date: 12/29/2023

  I am rejecting this response because:  They failed to mention I logged in only once in that first day. The reply they gave implies I used their service a lot. Those books were downloaded on the first day during the "free trial." Also: I was ONLY able cancel my service by following their instructions. They've hidden the cancelation option so deep in their TOS, you have to know to look for it there. Their entire website is designed to keep you from realizing you're getting billed and keep you from remembering you have a "subscription" and an option to cancel it. 

  They never sent me an invoice, bill, receipt, or payment confirmation. There is no BILLING page or a place I can go to see how much they're charging, what card they're charging to, and when the charge will take place. This is 100% blatant fraudulent and deceptive behavior. 

  I expect a FULL refund. 

  Business Response

  Date: 12/30/2023

  There is nothing more we can do. As already stated:

  Customer emailed for the first time on Friday, December 1, 2023 9:31pm
  and we replied the same day with cancellation instructions. Customer
  signed in and canceled online on 12/02/2023 11:44:14 PM. We have issued courtesy
  refund for the last 2 charges which is all we can do in our system.

  Customer Answer

  Date: 12/30/2023

  I am rejecting this response because:   As stated: not good enough. It is a bull c*** excuse that "your system" can't do it. You're company is fully capable of issuing a check or debit in the amount you've taken from me. 

  Business Response

  Date: 02/07/2024

  There is nothing more we can do. As already stated:
  Customer emailed for the first time on Friday, December 1, 2023 9:31pm
  and we replied the same day with cancellation instructions. Customer
  signed in and canceled online on 12/02/2023 11:44:14 PM. We have issued courtesy
  refund for the last 2 charges which is all we can do in our system.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charge that was unauthorized. Company claims I signed up for something that I know nothing about. I have never been to a website or know about this company. I have sent multiple emails explaining I do not know their service nor want their service. I see no optional contact informationother than via email. I just want to know how they received my contact information. I have notified my financial institution and will let them know this charge was not authorized by me.

  Business Response

  Date: 12/29/2023

  Customer signed up on 10/31/************* AM and received confirmation email to this email address, ********************** Customer canceled on 12/01/************* AM. Courtesy refund issued for the charge.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to ALLYOUCANBOOKS for what I thought was a trial period. Right away they charged me ***** on my bank account.There was no trial period. I want a refund since I have seen so many complaints about them.*********************

  Business Response

  Date: 11/09/2023

  Customer signed up on 09/28/************* AM and received a full 30-day free trial. Customer first and only charge was on 11/01/2023. Customer signed up on multiple occasions during their membership including day after the charge on 11/02/2023 07:02:01 AM and downloaded another book at that time. Customer's account has now been canceled and customer can continue to use the service until end of their term 12/1/2023. There will be no further charges.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in search for a specific couple of books when I encountered the All You Can Books site. I signed up for their 30-day trial. When I didn't find what I was looking for, I sent an email to their **************** January 13 PLEASE CANCEL MY ACCOUNT because I didn't feel the search function was robust and not customer friendly.On August 9 I noticed that I was still being charged. I called with some confusion about the charge. When clarified, I was stunned that my account had not been canceled Jan 13 and they had charged me for 8 months. I requested that the account be canceled and I wanted a refund. **************** said they would look into it.In September they charged my card again. I called October 17 to inquire why account had not been canceled either Jan 13 or August 9. I received an email that informed me that the account was canceled Oct 17 and no refund was possible.

  Business Response

  Date: 11/09/2023

  Customer was emailed cancellation instructions with link to cancel online each time they emailed customer service. Customer did not cancel either time. Customer was canceled when they called our toll-free number and has now been issued 2 courtesy refunds.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/23 I downloaded 3 apps on my iPhone to see which I liked better, all You can books was one of them. When I noticed there was a charge I immediately went to cancel it as I was looking for only free apps.. I tried to log back in but it wouldnt take my password, so I requested a password reset (all within about an hour of downloading it) I immediately logged back in to cancel the service. After I cancelled it I went into my subscriptions which I do each week, and never was there a subscription for all you can books.. but I noticed 10/13/23 that I have been getting charged ***** a month since June! I sent them a screenshot showing them I do not have a subscription with them; I then downloaded the app again and hit the cancel once again: I explained this error on their end several times, I not once used the account, I hit the unsubscribe button on my end within a couple hours of the initial download.. they refuse to return my funds. I was charged $***** from June to Oct 4. They are a very dishonest company!

  Customer Answer

  Date: 10/24/2023

  I just submitted a complaint against All You Can Books and I realized after I hit submit that it is $80 not $100 I am disputing. How can I correct this?

  Business Response

  Date: 11/09/2023

  We show that the customer reset their password on 06/03/************* PM and downloaded 2 books after login. Customer did not cancel at that time. We show customer did cancel online on 10/13/************* PM and was emailed cancellation confirmation email at that time and was told they can continue to use the service through end of their term on 11/3/2023. Customer's account is canceled and there will be no further charges.

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did the book ******'s free trial. I cancelled my membership prior to the free trial being over via email. They insist I did not contact them. But I did and I continue to contact them. See the attached email I sent to them on August 10. They are refusing to refund the $19.99 they billed me, whihc constitutes fraud.

  Business Response

  Date: 09/20/2023

  Customer was emailed following reply on August 10 with instructions how to cancel the account. Customer did not cancel during trial period. Customer logged in and canceled the account a month later on 09/12/2023 11:42:44 AM cst. Account is now closed and customer can continue to use the account until end of the current period.
  

  ******************

  RE: CANCEL
  From: All You Can Books <*****************************>
  Sent: Thu, Aug 10, 2023 at 8:05 pm
  To: *************;Hatch *******
  
  
  Hello,
  
  Thank you for your email and interest in our UNLIMITED Audiobooks and eBooks service.
  
  Please let us know if you have trouble accessing our books or have questions about using the service.
  
  You have UNLIMITED access to download over ****** entertaining, dramatic, romantic, educational, historical, frightening, hilarious, and just plain terrific audiobooks and ebooks on any device you choose. Once downloaded, it's yours to keep and enjoy! So you can listen to an audiobook on your smartphone while driving to work, at the gym, or even walking the dog, and you can also keep another file of it on your home and work computers or tablet of your choice to curl up with in the evening. If you can't find the exact book you're looking for now, we're constantly adding new books and content, so be sure to come back often to discover new selections. Also, don't forget to check out the UNLIMITED access to Language courses and podcasts we now offer!
  
  You can cancel your participation in this program by going to: *******************************************. There are no restrictions, so cancel anytime you feel like you're done exploring all that we offer!
  
  Sincerely,
  
  AllYouCanBooks Customer Service
  *****************************************************
  
  
  -----Original Message-----
  From: "*************************************" <******************>
  Sent: Thursday, August 10, 2023 11:58am
  To: ******************************* <*****************************>
  Subject: CANCEL
  
  Please cancel my subscription. Thanks.