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Business Profile

Healthcare Management

U.S. Anesthesia Partners, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for U.S. Anesthesia Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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U.S. Anesthesia Partners, Inc. has 28 locations, listed below.

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    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a surgery on 10/25/23. My insurance company sent the explanation of benefits on 1/15/24 and the claim was paid by ***** on 1/11/24. I am still as of 4/11/24 receiving collection notices and they are stating they will be moving the account to a collection agency. My insurance company has called several times and sent the *** and still they will not resolve my account and continue to send the past due notices. The customer service reps are rude and no resolution is made by all the prior managers we spoke to.

      Business Response

      Date: 04/16/2024

      Good morning,

      The account has been resolved today after speaking with the member last week on her concerns. We have emailed her a new statement that reflects insurance payment and have adjusted her balance to zero. 

      She has been given a channel of communication at USAP if she would like to provide further feedback or needs additional assistance. We are happy to help and assist with any and all matters.

      She may also email reach us at ***********************.

       

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/28/23, we received a phone call from a collection agency regarding an outstanding bill related to US Anesthesia Partners (USAP) for a date of service of 4/6/21. Our daughter did have surgery on this date. We had NO knowledge that there was an outstanding bill. We paid $947.19 to the collection agency as this was the amount that was cited to us. Of note, the collection agency was very demeaning and threatening to us. We felt we had no choice but to pay the amount then until we could follow up with our medical insurance carrier.After following up with our medical insurance carrier, it was found that there had been an error in the processing of the claim and that there was in fact NO patient responsibility. The claim was finally adjusted and reprocessed on 9/6/23. The adjusted / reprocessed claim was sent directly from our medical insurance carrier to USAP.Since then we have made multiple phone calls, sent multiple faxes and emails to USAP to obtain our refund to no avail. Dates of contact with USAP: 7/28/23, 9/5/23, 11/7/23, 11/13/23. 1/22/24, 1/26/24, 1/29/24, 2/15/24 and 3/20/24. Of note, on 2/15/24 this was a 3 way conference call with myself, my medical insurance carrier and USAP. Even on this conference call, USAP argued about the claim. I last spoke with my medical insurance carrier on 3/21/24 and they were sending, again, the adjusted / reprocessed claim to USAP. Based on the adjusted / reprocessed claim the amount to be refunded is $927.58 EVERYTIME I call USAP I am told something different. I am transferred MULTIPLE times. ANY assistance would be greatly appreciated to get this ongoing issue resolved.Thank you,******************* Patient: ************************* (Daughter who was on our insurance at the DOS)DOS: 4/6/21 Insurance: ****************************** Anesthesia Services

      Business Response

      Date: 04/12/2024

      Thank you for taking the time to communicate your experience with USAP. We would like to be in contact and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************************

       

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used US Anesthesia Partners for delivery of a child in 12/18/2022. I was billed for $2,000 even on 1/22/2024. I called within probably about 30 minutes after receiving the text message & told them to file it with my **************** had already had it all on file so WHY they didnt file it in the first place BEATS ME. I then checked my insurance portal the claim was approved & payment was issued. Claim approved 2/12/2024. It showed i owed a balance of $30.. & some change. Which fine i dont mind paying. I continuously kept checking the account through ******************** nothing was ever updating. Called for 3 weeks to get the same answer the system was down. Fast forward to 3/25/2024 i get a call from someone named ****** in the billing department who then tells me my insurance did not approve this ********** account does not show under insurance verification. I then contact my insurance & spent 45 minutes on hold while they all were on 3 way discussing everything. They spoke to a lady named *** from idk what department. She located the payment & has sent it to be reviewed. I called this morning 3/26/2024 to confirm everything was okay spoke to a guy named ******** who said he couldnt see a payment only that the account was under insurance verification ******** also stated he cannot see any notes of the payment being found i found a different number online & called & spoke to *** who can see the payment. & it has not been reviewed & to give it a week. I believe this company is FRUAD. The system has been back up since the 18th of March So why arent accounts being updated? Also, *** said the check cleared on 2/16. So why is it still showing a $2,000 balance??? Its like no one cares. & if this goes to a collection agency my attorney is already on call. Stay far away.

      Business Response

      Date: 04/03/2024

      Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************. 

      Customer Answer

      Date: 04/03/2024

      I am rejecting this response because everytime i call i receive the same answer. Its old. & i dont think i owe them anything. 

      Business Response

      Date: 04/04/2024

       

      We have provided an update via email to the patient of her correct balance of $ *****. She will also be receiving a paper statement. 

       

      The patient is welcome to reach out to us through escalation desk. ***********************

      Customer Answer

      Date: 04/04/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:03/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company US Anastheology sent a bill thru text only stating I owe them $2000. Contacted them and requested a detailed bill, wither in the mail or e-mail, for them to supply info where services were performed, date, and if they filed with my insurance company. No response. Then get the same $2000 bill in mail with no details on what I had originally requested. Contacted them. They indicated that my account was past due. I indicated they had not giveen me any details on the bill, especially if they had filed with my insurance company. They indicated they would take my account out of past due and send me the info. No response. The next thing I get is a notification from credit bureau that they had turned it over to collections. This was so wrong. I just need details about what they are charging for. Cannot just pay a bill someone sends me with no details on servive provided or details on if it was filed with my insurance. Need tajen off my credit report and handled correctly./

      Business Response

      Date: 03/13/2024

      In order to assist the patient, please have them contact us directly @ ************ or ********************************.  We will also reach out directly to the patient to resolve this matter.  Thank you,

      Customer Answer

      Date: 03/20/2024

      I am rejecting this response because:   I have called the number given several times. It goes directly to a voice mail. I have left mesaages along with my contact information and no one has contacted me back.

      Business Response

      Date: 03/21/2024

      We apologize for the inconvenience this has caused you, we will reach back out to you today.

      Customer Answer

      Date: 03/21/2024

      Have contacted the business and waiting fro them to correct their error. once they correct we can potential have this issue resolved

      Customer Answer

      Date: 03/28/2024

      I am rejecting this response because:   The company still has not resolved the issue. Waiting on them to correct credit report

    • Initial Complaint

      Date:02/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a bill to this entity on 11/28/23 and provided a receipt. I received a bill for this service and contacted the business, provided the confirmation of payment and was told it would take up to 30 days to resolve. I called back after receiving another bill and text message and was told they were still waiting. After 45 days and receiving two more bills and a past due notice Ive called two more times with no resolution. Last week I called and they said their system was down so they could not provide and more information. They said I would need to call back tomorrow. In the meantime They also stated that my date of birth was incorrect so I needed to email a copy of my drivers license. I didnt feel comfortable sharing personal information over email. I called again today and their system was still down but they insisted I send my driver license and copy of the bill (which they should have). I feel like as a health care business they should know better about requesting PHI via unsecured means. Additionally I am afraid they will send to collections despite the fact I paid this bill on 11/28/23 and have provided proof of payment.

      Business Response

      Date: 02/29/2024

      Hello, *************************. 

      We appreciate your time and the opportunity to address your concerns in your recent inquiry to the Better Business Bureau regarding a billing matter. First and foremost, we want to express our sincere apologies for any inconvenience you've experienced. Resolving issues promptly and to your satisfaction is our top priority. Due to a cybersecurity event with Change Healthcare our systems are currently offline to protect our patients information and we are unable to access your account at this time. Once we are back online, we will be sure that your payment is posted and your account balance is zero. I have confirmed with our collection agency that your account has not been reported to them or to any credit bureaus. If you wish to discuss this matter further, please contact our escalations department at our secure email, ******************************** to arrange a convenient time for a phone call so we may ensure a resolution. Thank you. 

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an elective surgery in 2022. US anesthesia partners failed to bill for their portion of the procedure in a timely manner. A year later I got a bill from them for the service they provided. I have spoken to them twice along with my insurance provider who claims they never filed a claim for that procedure. The last communication I had with US anesthesia partners, they stated to me that they were going look into the matter and call me. That was back in November. The next communication I had with was from a Collection agency.I had another elective surgery a year later and they have yet to bill for their services provided for that surgery. This is *********** into a significant issue for me. I dont feel that I am obligated to make any payment to them because of their flawed billing practices.

      Business Response

      Date: 02/15/2024

      Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***************************

       

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our 87 year old mom broke her back in November of 2023. On Thursday, December 14th, she had surgery at ******************************************. *************************************************** performed the surgery. US Anesthesia Partners were in charge of anesthesia. Upon joining our mom in the recovery area, we discovered one of her front teeth was knocked out during surgery. No one informed us of this. The doctor told us he was unaware that this had happened. Later, he said he would check into it. At one of our mom's appointments an x-ray showed she had ingested the tooth.My sister has power of attorney and has been reaching out to the hospital as well as to US Anesthesia Partners. She is continually being put off and promised return phone calls with no follow up.Our mom has been to the dentist and will have to have her tooth replaced. The dentist has documented his opinion on the issue and the status of her gums where the tooth was knocked out. Our parents are on a fixed income and cannot afford the upcoming dental bills. We want US Anesthesia Partners to take responsibility for what they did and to cover these dental expenses.Thank you for your time.********************* (daughter)******************************* (daughter and POA)** *********************** (patient)

      Business Response

      Date: 02/01/2024

      We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ************************

    • Initial Complaint

      Date:01/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** seems to be incapable of filing proper ******** claims in order to get paid ?

      Business Response

      Date: 01/26/2024

      Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ************************. 

    • Initial Complaint

      Date:01/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3 OCT 2023 I received a 1st bill for services rendered on 15 JUN 2023 (Acct# ******** for $419.18). I immediately notified your office by phone of this billing error that did not match my insurance companys EOB.4 DEC 2023. Without any corrections to the billing error, you sent me an identically incorrect bill. This was soon followed by a notification from your SCS debt collections service that my bill was now in collections.28 DEC 2023 my husband spoke with your agent, ****** on the telephone and explained the situation which she reviewed and found an error in your billing versus our insurance companys payout to you. She said she would pull the file back from collections and file a dispute on it, then I would be rebilled via email when the corrections were made.5 JAN ******************************************************************************************************* collections.You are incorrectly billing me $419.18 (253.96 + ******) when it should be $330.45 (165.23 + ******) and your paperwork should clearly show this by now. Your agent was able to see this in your own files so I want you to cease the collections immediately and send me a correct bill. This account should NEVER have been sent to collections as this was not the case and I have repeatedly asked you to correct your bill as it relates to my insurance payment. YOU SENT MY ACCOUNT TO COLLECTIONS WITH AN INCORRECTLY BILLED AMOUNT THAT I HAVE REPEATEDLY ASKED YOU TO CORRECT. To date you have done nothing to correct this situation except continue the harassment from your debt collector.At this point you should probably just give me a credit for this entire amount to compensate for the immense hassle and harassment your office has caused and continues to cause us. At the very least you must cease these debt collections activities immediately.

      Business Response

      Date: 01/31/2024

      Hello, ****************** 

      We appreciate your time and the opportunity to address your concerns in your recent inquiry to the Better Business Bureau regarding a billing matter. First and foremost, we want to express our sincere apologies for any inconvenience you've experienced. Resolving issues promptly and to your satisfaction is our top priority. We have thoroughly reviewed the details of your case and are committed to facilitating a resolution that aligns with our commitment to provide excellent customer service. We have thoroughly reviewed your account and we take full accountability for the payments not being posted correctly. I confirmed this morning the balance has been updated to reflect $330.45. A cancellation request was submitted to SCS to close the account with them immediately. While we are not able to waive the balance as it was placed by your insurance, we have reset your billing cycle to allow an additional 120 days to resolve the balance. 

      If you wish to discuss this matter further, please contact our escalations department at ******************************** to arrange a convenient time for a phone call so we may ensure a resolution. Thank you for your patience. 

      Best Regards, 

      US Anesthesia Partners. 


    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.Under 15 USC **** Section 602, I have the right to financial privacy, and I expect my information to remain confidential.Furthermore, 15 USC **** Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified inaccuracies on my credit report from U S ANESTHESIA PARTNERS, impacting my financial well-being. I request these inaccuracies be corrected promptly.Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.For reference, my account details are as follows:Account Number: 1469****I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.Thank you for your immediate attention to this matter.Sincerely,***************************

      Business Response

      Date: 12/12/2023

      Hi *****,

      Thank you for taking the time to communicate your experience with USAP. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************.

    U.S. Anesthesia Partners, Inc. is NOT a BBB Accredited Business.

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