Complaints

This profile includes complaints for U.S. Anesthesia Partners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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U.S. Anesthesia Partners, Inc. has 28 locations, listed below.

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• 

  U.S. Anesthesia Partners, Inc.

  12222 Merit Dr STE 700 Dallas, TX 75251-2237

• 

  US Anesthesia Partners

  10400 Little Patuxent Pkwy STE 240 Columbia, MD 21044-3540

• 

  U.S. Anesthesia Partners

  3300 NW Expressway Fl 2 Oklahoma City, OK 73112-4418

• 

  Pain Doctor

  2010 Katherine Raines, Suite 500 Cleburne, TX 76033

• 

  Pain Doctor

  3160 North Tarrant Parkway, Suite 404 Fort Worth, TX 76177

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with the "defenders". I do not have a contract with US Anesthesia Partners. They did not provide me with the original contract as I requested.

  Business Response

  Date: 11/09/2023

  Hi *****,

  Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at *********************** or phone at 1 **************.

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im *********************, the mother of patient *********************** and he has given consent multiple times for me to attempt to resolve this issue. I paid for his elective surgery in September of 2021. I paid the anesthesia group Traverse Anesthesia $847.00 and never received any more bills from them. In May of 2023 we received a bill from US Anesthesia Partners for *******. I have spoken with them many times to attempt to resolve this. I have sent proof of my payment. They have lowered the bill to $1336.50, but refuse to acknowledge our initial payment of $847.00. Please help us resolve this. Seems very fishy that years later a different anesthesia group demands money. I have never been able to reach anyone at the Traverse Anesthesia to even verify that this new company is legitimate and took over for them. Why didnt Traverse send us a bill after the surgery?? Multiple times I have emailed the screen shot of my bank account showing my payment to Traverse Anesthesia and sometimes someone acknowledges they received it and sometimes they say they never have received it. I now have received another bill for $1336.00 again. We dont believe we owe any more money and I want them to stop harassing us and resending the bill.

  Business Response

  Date: 11/07/2023

  Hi ******,

  We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding on what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ***************************. 

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bill is from US Anesthesia Partners. I was told the bill would be forgiven due to the horrific situation I experienced at the hands of their inept doctor. The anesthesiologist arrived 30 minutes late to my scheduled surgery with coffee spilled down the front of her, arguing with doctors and nurses the entire time. She missed the nerve block during a painful surgery, so I was back at the ** 14 hours later in the most excruciating pain of my life. Another anesthesiologist (NOT part of the **** team) replaced the nerve block and I finally had some relief. **** then tried to charge me $200 for their anesthesiologist who didn't do her job. I called numerous times and was told my outstanding bill would be forgiven. Then they sent me to the collection agency! Terrible experience, terrible customer service, terrible anesthesiologist. I just got off the phone with *****, a supervisor at ****. She told me the nerve block portion was removed from my account, but not the fee for the anesthesiologist. That is not what I was told when I called numerous times previously. Why the heck would the anesthesiologist who tortured me still get paid for botching the job she was hired to do??? ***** told me she was unsure if anything could be done at this point since I was already sent to collections.

  Business Response

  Date: 11/29/2023

  Hello,

  We have previously spoken with the patient to remediate the issue.  The patient may call ** directly if there are further clarifications needed. 

  Thank you. 

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a procedure done at ***************** on Aug 30, 2023; I was covered 100% by ******* as I am a disabled combat veteran. That coverage includes ancillary providers. I did not sign any separate agreement for financial responsibility. If I signed anything else it was after anesthesia medication and I have my wife as a witness. They refuse to bill ******* and they have repeatedly lied to me as to why they need my SSN. I verified with Patient Advocacy at the VA and ******* that I do not have to provide them my SSN. Anes. Part. claims that they will bill me the cash/self pay rate until I give them my SSN. They are aware I am covered 100% by ******* and that I signed no financial agreement with them as I asked them to provide it. I owe them nothing and I already provided them the VA authorization number and address to bill. I want them to stop contacting me and reduce my bill to me to zero. They have agreed to bill ******* and I am under no obligation to provide them my SSN. The VA advised me not to provide it as well because it is not needed for their claim but they want it to see if they can bill alternate insurances or to fix liability to me. Their customer service reps refuse to identify themselves but they want my information. They are an ancillary provider that I did not contract with and I owe them nothing and they need to take whatever the government is going to pay them.

  Business Response

  Date: 11/01/2023

  Hi *****,

  We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding on what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ***************************. 

  
  

  Customer Answer

  Date: 11/07/2023

  I am rejecting this response because:   they have been on my a** about this BS bill that they know the VA and TriWest is supposed to pay and then they give some stupid response about contacting them at yet another email.  These jokers have harassed me via phone and email so why can't they pick up the phone and call me and settle it or email me yet again.  They are the ones that need to take action ... not me.  I wholly reject their response.  They don't need me to explain yet again what happened, they know what happened and what they tried to do.  They even threatened me that I would owe any balance not realizing payment by the ************************ is payment in full.  I ask you to pull their license to practice in *****.  

  ************** 

  Business Response

  Date: 11/08/2023

  Hi *****,

  We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding on what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ***************************. 

  Customer Answer

  Date: 11/30/2023

  I have recently received a copy of my EOB from TriWest so it appears that US Anesthesia Partners was able to file their claim using the VA Authorization number that I provided them and they were paid in full as payment from TriWest equals payment in full as there is no surprise billing to the veteran.  I have not received an apology or acknowledgement that you have been paid and will quit emailing me and texting me for my SSN and payment.  

   

  ************** 

  Customer Answer

  Date: 12/07/2023

  I have attached a copy of proof of payment of their claim provided to me by TriWest.  It clearly shows "Veteran Responsibility" as zero.  

  Also, this proof shows that US A partners:  were aware of my coverage; were able to submit their claim; had the necessary information for the claim all along but kept bothering me about it to try to squeeze me for more money than the government was going to pay; demonstrated bad faith by threating me with repeated bills until I provided my social security number.  

  My proof are the numerous emails attached where they repeatedly said the above.  

  I ask for some sort of sanctions against them for their bad faith. 

  I also emailed the address they provided in this complaint and they refused to answer or work with me in good faith.  I have attached that email also.  

  ************

  Business Response

  Date: 12/12/2023

  Hi *****,

  We have responded to your email requesting additional information to process your request! Please reach back out to our customer service department **************, if you have any further questions.

   

  Customer Answer

  Date: 12/13/2023

  I am rejecting this response because:   The business did not provide anything in its automated response; it is clear the business doesnt respect the BBB worth a **** and I dont blame them because nothing in this process has moved my complaint an inch and its a big joke.  I have also filed an complaint w the AGs office and the ****  I requested a billing adjustment to zero and an apology and anything short of that is a failure on the BBB to obtain the simplest of solutions in a clear cut case of bad faith. 
  

  I add a new complaint: double billing.  I have proof the business filed a claim w Tri West and was paid and w my *************************** and was paid.  This is a violation of federal law and I will file an additional complaint w TDI.  They may get away with this on the enforcement end but they are going to wish they never messed with me by the time its over.

  Business Response

  Date: 01/26/2024

  We have responded to your previous request of written confirmation your account has a zero balance on December 13, 2023 with copy of itemized statement. Thank you. If you have additional questions or concerns, please reach out to our Escalation Desk by email. 

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. 09 WOOD RESIDENTIAL SERVICES ACCT #: *******BAL. $760.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 09/18/2023

  Hi *********,

  Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ****************************.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After getting surgery, my insurance did not make a payment to US Anesthesia Partners, so I was billed. I quickly set up a payment plan with autopay which was going through every month with no issues. Today, 9/7/2023, I receive a notification from a debt collector on behalf of US Anesthesia Partners. I quickly contact US Anesthesia Partners to ask if this is accurate or a scam, they inform me that they did send my account to collections, as they did not receive a payment for 8/10/2023. I did not receive any contact from them via email, phone or mail that my account was passed due, nor did anything trigger me to check because my account was on autopay, with no issues for months. They said, well we sent you ONE letter, via **** with no proof that we sent it, other than us saying we did, so figure it out with collections. There was no intention on their behalf to contact me the way I have set up my preferred method of contact, but were quick to send to collections. If I would have known they were going to be shady, I would have just not made any payments and let it go to collections. In addition, the first representative who was very nice and sympathetic informed me this CAN be fixed and I just need to speak with escalations. I am then connected with them to have a rude lady basically tell me its not their problem that the system did not take the payment. I received the notification that my account was on autopay every single month, and nothing saying it did not go through. I also have proof may payments were being deducted from my account, until the month of August, where US Anesthesia Partners claims they do not know why, even though there was no changes on my account with my bank or US Anesthesia Partners.

  Business Response

  Date: 09/11/2023

  Hi *******,

  We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding of what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at ***********************. 

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a health emergency in early February 2023, requiring outpatient surgery. I was recently unemployed at the time and uninsured. I started getting bills in March 2023, including a bill from US Anesthesia Partners for a little over $1000. Because I was still unemployed, I made phone calls one day to the different entities billing me to find out my options. The hospital told me how to apply for financial assistance, and both US Anesthesia Partners and the imaging company told me they would match whatever financial assistance the hospital gave me. I made notes about what they told me, including that Id need to call back every 30 days to request a payment plan (the application with the hospital can take up to 90 days to process). Unfortunately, due to looking for a job, still contending with health issues, and trying to keep up with things like this, Ive been overwhelmed. I lost track of it.Meanwhile, the hospital sent me a letter I didnt get, asking for more paperwork for my application. I only learned about it in late June 2023 when I followed up. By then I had to reapply, restarting the 90 days.I followed it very closely this time, and when I called yesterday (7/19/23), they told me they had just approved my application that day. The hospital was going to cover 80% of my bill, and Id be responsible for the remaining 20%. The letters werent even available to me in the portal yet, so I waited to make phone calls until today.So today (7/20/23) I called US Anesthesia Partners and was told my account was in collections, sent on 7/6/23. I was told they couldnt offer me assistance anymore, and I was asked why I didnt call every 30 days, like I was told. I literally asked, So Im just screwed? And I was told, yes.I know I made a mistake not calling every 30 days. (Its a lot to keep up with.) But withholding the assistance over that mistake is cruel and harsh. My hospital assistance award literally just came through yesterday.

  Business Response

  Date: 07/31/2023

  Hi *******,

  Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at *********************** or by phone at ****************.

   

  Customer Answer

  Date: 08/11/2023

  Hi,

  i dont know what else to do at this point; hoping this helps. I followed the instructions I was given, to call or email the company. I tried calling and got an automated menu. Not knowing what option to select, I emailed (see attachments). They asked me for more info, and I have never heard back. I just realized tonight how much time has passed. Im pretty ****** bc this is listed as the company making a good faith effort, and this does not seem to be a good faith effort on their part. Please let me know if theres anything further I can do. Thank you.

  Best Regards,

  *******

  Business Response

  Date: 08/21/2023

  Hi *******,

  Thank you for reaching out to, please check all spam and junk folder for response. We will also forward you the original message that was sent on August 4!

  Thank you,

  Escalation Desk

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used Anesthesia Medical Group in ********* in 06/2022 and had been paying monthly. I tried to make a payment in January on line and could not so I called the number listed on line and it was for US Anesthesia partners they had purchased Anesthesia Medical Group so I made a payment on 1/17/23 and 01/31/23 for $100 each and I received one receipt for one of them but my bank statement shows both payments I should of had a balance of $100 the new company is trying to make me pay $300 I called and told them I paid the $200 and was told they dont have record of it and I gave her reference numbers to both so I called the Anesthesia Medical Group and they told me that any bill dated before 09/22 was supposed to be wrote off and I was not to be charged the $300 I spoke to *** and called back and spoke to someone else who confirmed it so when I called the new company and told them they said did *** tell you that so they keep calling me asking for $300 .

  Business Response

  Date: 07/31/2023

  Hi *****,

  We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding on what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at *********************** or by phone at ****************.

  Customer Answer

  Date: 08/07/2023

  I am rejecting this response because:   I called the number in 08/02 and spoke to ***** and he transferred me to supervisor and the phone just rang no voicemail and then it hangs you up so I called again 08/07 and spoke to a girl who took all my information and when she pulled up my info and then the phone was disconnected so I called right back and spoke to ***** and again he transferred me to supervisor and it just rang and then hung up. 

• Initial Complaint

  Date:07/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no collection of this account please remove off my credit report please I am disabled and have insurance and I should not have any bills medically

  Business Response

  Date: 07/21/2023

  Hi *******,

  We take your feedback seriously and would like nothing more than to review your account more thoroughly. This will help us get a better understanding on what happened, and additionally assist with obtaining an expedient resolution for you. Wed like to offer you a direct line of communication to touch base with our ********************** on your billing experience. You can reach them at your earliest convenience by email at *********************** or by phone at ***************.

  Customer Answer

  Date: 07/21/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 we were looking at the expenses for the birth of my baby in *********** *****, I spoke to Us Anesthesia Partners and they gave me a price of 850 dlls being self-pay, we dont have insurance, the service was not contracted because my wife was only 4 months pregnant, my baby was born on the 11th January 2023 and ** Anesthesia treated me, after a couple of months I received an account for ***** dollars, I have contacted them several times to clarify and they tell me that they are going to check it, I already told them that we are not Americans, we dont live in ***************** and we don't have any documents there, We live in ******. We willingly want to pay them, but what they quoted me, not the overprices they are charging me. We do not have insurance; the payment is self-pay. I find those amounts very abusive on their part. We already pay the hospital, the doctor, and all the laboratory bills. The account Number of my wife is ********

  Business Response

  Date: 07/24/2023

  Hi *******,

  Thank you for taking the time to communicate your experience with ****. We would like to touch base and thoroughly review your account. Please contact our ********************* at your earliest convenience by email at ***********************.

  Customer Answer

  Date: 07/24/2023

  I am rejecting this response because:  I just wrote to the email they gave me