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Business Profile

Loan Servicing

CSC Logic, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for CSC Logic, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CSC Logic, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CSC Logic **** aquired my autoloan from *** ****** bank on November 18, 2016. I paid off the loan in full in 2020. *** never mailed me the lien release and now I am trying to sell the car in 2025. I need documentation that this loan was paid off in full. It looks like *** was aquired by Truist but Truist is saying they don't have any records of my autoloan, even after providing them the account number and my personal SSN information.

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to get a lien release for my vehicle that was paid for years ago. I found out *** has this listed as a lien. I am unable to get in touch via phone number listed. CSC Logic account number is ***********

    • Initial Complaint

      Date:11/07/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My original auto loan was through ****************. It was sold to CSC Logic. I never received the title in the mail and now I am trying to sell my car. The *** will not issue me a replacement title without lien release. *** is now out of business and it is impossible to get a hold of someone to have the lien released and title mailed. The car has been paid off since appx 2019.

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my car off in early 2020 and have never received the lein release nor title. I just need the form and or title so I can get rid of the car. I have not been able to reach anyone by phone or email .

    • Initial Complaint

      Date:08/13/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company is in need of a document showing that CSC Logic and Suntrust had a connection at the time of the loan on a ******* Navigator that was traded into us. The title list Suntrust as the lien holder but CSC Logic signed off as lien holder. Our customer has stated they have no other documentation in regards to this matter. How do we get a document? And assistance would be greatly appreciated.

    • Initial Complaint

      Date:08/06/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As many other complaints that I have read about this business, mine is about their failure to release the lien on my vehicle title after it was paid off in 2018. Now that my car was deemed a total loss my insurance company needs the title and I am unable to obtain a copy because the lien Is still appearing active at the **** The phone number listed is answered by a different company and it looks like the business is closed. I honestly dont know if this complaint can achieve anything being that they are closed but perhaps you all know what recourse I might have to remedy the situation.

    • Initial Complaint

      Date:08/05/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently called my local title agency to get a copy of my vehicle title. I was told they had not received a lien release from CSC Logics. I have attempted to contact CSC Logics, but there is no current phone number, address, email, or website for them.

    • Initial Complaint

      Date:07/15/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my car loan with CSC Logic in November, 2021. I have the title. I have since moved from ** to IL and need the lien release to register my car in IL. There is no way to contact them. All numbers do not work, no website. Nothing but frustration. I read that ****** took over for CSC. I called Truist and they have no information on me or my paid loan. No idea what to do now!

    • Initial Complaint

      Date:06/10/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received lien card when car was paid off.

    • Initial Complaint

      Date:06/04/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2018 I paid off my car and never received my ******. I tried calling them but according to this company weh SunTrust sold them my lean they kept my original title. Court house is asking for a release of lean but I never received it. Now when I call the number is disconnected.

    CSC Logic, Inc. is NOT a BBB Accredited Business.

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