Complaints

This profile includes complaints for Thryv's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Thryv

  PO Box 619810 Dallas, TX 75261-9810

  
• 

  Thryv, Inc.

  1155 Volunteer Pkwy Bristol, TN 37620

  
• 

  Thryv

  1506 Moran Rd Sterling, VA 20166

• 

  Thryv

  6 N Main St Dayton, OH 45402

• 

  YP

  5054 W Bristol Rd Flint, MI 48507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a business and have been using Thryv for yellow pages advertising. In May I called to cancel my advertising, which had been paid automatically out of the checking account every month. I was told that he would cancel but the payments would not end until September. In September a payment was taken out of the checking account and it was an increased amount, $31.70 instead of $29.40. I called to complain that my ad was supposed to be canceled and I was told a specialist would call me. I then called my bank and stopped the automatic payments to Thryv. When the specialist called me she said the book had already gone out so I could not cancel until September of 2025, but she would lower the monthly fee back to $29.40. She said that I then owed $27.10 so I had my bank issue a check for $27.10. Today I got the October bill for $49.40. It shows a previous balance of $27.10, 2 payments for $27.10, the monthly bill for $29.40 and other charges of $47.10. The other charges are a $20 returned check charge and another $27.10 charge. I called to have the bill explained and they said the automatic payment was blocked and they never received the bill pay check from my bank, a specialist will call me tomorrow. I then called my bank and was told the $27.10 payment on September 27 did go through and it is illegal for them not to let me cancel in May when I called. They told me to contact you and the ************************. I want to cancel payments and bills from May on and a refund of the payments taken from my bank account since May 2024.

  

  Business Response

  Date: 10/25/2024

  Thank you for the opportunity to speak with our client regarding their concerns. We were able to advise a cancellation for the next issue has already been set so the advertising will not renew. A mutual settlement was agreed to on the remaining balance and we will issue the remaining charges on the next invoice. 

  Customer Answer

  Date: 12/23/2024

  In Oct. 2024 I filed a complaint because I tried to cancel with this company and they refused to cancel. Someone from the company called me and we settled for a final payment of $245.20. On November 15 I received a bill for $245.20 and I sent a check which they cashed. Then they withdrew another $245.20 from my checking account a few days later. When I called them they then removed the second payment from my account so I thought everything was resolved. Today, Dec. 23 I received a new bill from the company for $265.20, which includes a $20 returned check fee. I do not owe them any more money.

  
  

  

  Business Response

  Date: 12/26/2024

  Thank you for allowing us to assist again with the clients concern. It appears there was an issue with the direct payments that had been set up on the account that caused another payment to be processed. That has been corrected and the client has been advised the account has been resolved. Thank you again for allowing us to assist. 

• Initial Complaint

  Date:10/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 1, 2022 California updated the Automatic Renewal Law. BBB Complaint 10/10/2024 I was automatically subscribed to the 2023 publication of Thryv Real Yellow Pages ad without my consent involving a major change to Product Duration from one year to 18 months. For many years I always paid for a full year of advertising in advance by lump sum. I looked over all my monthly statements and found a fine print paragraph on 1/1/23 statement citing change to product duration and requirement to respond within ten business days, which had long since passed. I had already sent in a check paid for one year of advertising March 1, 2023. The actual date of publication was not disclosed by Thryv. A subscription rate change was not disclosed. I should have been given 15 to 45 days before renewal date not 10 days. I have written two letters to Thryv (8/2/24 & 8/20/24); no written response. I sent copies of my processed check that defined period of advertising for one year. Thryv should have sent me a receipt of payment disclosing product duration, the monthly rate change, and reasonable cancellation date; they have not. Meanwhile I continue to receive statements for each additional month with compounding interest charges. . The Automatic Renewal Law requires reminder is sent 15 to 45 days before renewal date. You cant charge someone for a recurring subscription without their consent. Reminder should include:~cost of the subscription. (monthly rate)~When the subscription renews. (publication date)~Length of the agreement (product duration).~How to cancel. (Simple reasonable means for consumers to cancel before too late)These details should be clearly and conspicuously disclosed not hidden in fine print or on separate pages that are hard to find.

  

  Business Response

  Date: 10/21/2024

  Thank you for allowing us to address our clients concerns.   Unfortunately,we havent been successful in speaking with our client via phone, but did by email.   Our records show they have been conducting business with Thryv since at least 3/2021 in the local phone directory.   Since the program started, the policy has been it can automatically renew for the next publication if our client didnt request to cancel.    Our agreements are vailed in all 50 states.
  
  The 10/2024 directory has been canceled and as PR we agree to zero out their account.    Thank you.  

  Customer Answer

  Date: 10/28/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or prior to November 27 2023 I began attempting to cancel my online THYRY yellow pages ad. Calls to the number on the bill went repeatedly unanswered and unreturned. I called at least 5 times and sent a letter via the ******* to the address on the bill. Finally on May 1, 2024 someone at THRYV answered the phone and I explained that I had been trying to cancel the service for months and nobody had been responding and my credit card was still being billed. I requested the previous four payments of $20.50 each be credited to my account. The gentleman said he was unsure if he could cancel the ad since the automatic annual renewal had just completed. I repeated that I had been trying to cancel for months via repeated attempts to contact them and I had no intention of paying for another year. He said he would try to get it cancelled. The following month when the charge again appeared on my bill I filed a dispute with my credit card company. A month or two later I saw the charge reappear on my credit card, contacted my credit card company again and they explained the THRYV has simply refiled the bill using a parent or sister company name and that they would have to block that company as well. At that point it was very clear to me that I wasn't just dealing with a poorly staffed or poorly run company, but one that was acting intentionally unscrupulous.

  

  Business Response

  Date: 10/25/2024

  Thank you for the opportunity to speak with our client regarding his concerns over the cancellation and print advertising.  We spoke with Mr. ******* and went over how the advertising had renewed per the terms and conditions.  At the time the cancel was requested by our client, it was past the deadline to make changes or cancel.  After a lengthy conversation, we were able to reach a mutual agreement with Mr. ******* stating he was satisfied.  Thank you  

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A letter was sent to close our account with The Real Yellow Pages on Aug 7, 2023. This company continued to bill my company for another 10 months. They state that we can not cancel the print version mid term, however I can find no contract saying that we agreed to continue with the printed version of the Yellow Pages. Repeated attempts were made to find a contract stating that we would have to keep paying them. The return message we received reference an employee that has not worked for us since 2017. They have sent us to collections for a debt that we do not owe. Our account should have been cancelled when the first letter was sent. I do not believe that we owe them $909.19 for a service we never agreed to.

  

  Business Response

  Date: 10/15/2024

  Thank you for the opportunity to review and resolve this
  matter with our client. Our client’s concern was that her agreement was auto renewed,
  and they continued to bill after they had requested to cancel. Upon review of
  our client’s account, the request to cancel was received after the directory
  had been published, due to that we were unable to cancel as requested. We have
  spoken to our client and have reached a mutual settlement for the account. We
  have assured the client that her agreement has been canceled. Our client was satisfied
  with the end result. Thank you again for the opportunity to work with our
  client.

  Customer Answer

  Date: 10/15/2024

  I have reviewed the business’ response and accept this
  resolution. 

  I have received an email stating that they will adjust the balance in full.  

  Thank you.

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thryv/The Real Yellow Pages scams people, especially older people with no awareness of how advertising works. Their reporting equated to **** in the realm of Super Bowl commercial spot prices, when I called them out on this our "business advisor" literally dropped us as a client as he didn't want to explain the whole scam to me, a person well versed in advertising. However, Thryv/The Real Yellow *********** business advisor, **** *******, had no problem scamming my 60+ year old, small business owning, parents into paying astronomical fees for NO reportable leads. Then, when BOTH my parents died and I inquired about what it was we were paying for, I subsequently cancelled our entire "campaign" (if you can even call it that), they tried to send us to collections for not paying for their "product" which like I said was nothing as they didn't provide a single lead but did boast a whopping 3032 year to date impressions for a total of $7348 which equates to a $2390.00 CPM. This is a shameful business, they should face charges for the crimes they commit especially to older small business owners. Thryv/The Real Yellow Pages is the epitome of false advertising and should be penalized to the furthest extent.

  

  Business Response

  Date: 10/14/2024

  Thank you for allowing us to address our client Baileys concerns regarding the digital program (only) performance with a monthly $295 investment.     The original owners conducted business with Thryv since 2018, and they never addressed any concerns over the 6 years.  Based on our conversation with ******, she never had any interactions with the business until after her parents passed away in 2/2024.    On 10/4/2024 we spoke with ****** to cover the following hoping it would address her concerns. 
  
  1) While the program was set up and fulfilled as contracted, there is no lead guarantee or estimate tied with each product in question.  This isnt any different from any other advertisement program.

  
  2) The program was month-to-month, so there wasnt a contract keeping them from making changes to the program or cancelling at any time.
  

  3)The program included performance reporting with our client having complete access to the results. 
  -our client received ***** impressions with a 3.40%click-through in a 12 month period.  Please see the attachment.

  
  3) This is not a budget based program similar to search engine marketing which is leads based and does offer estimates. 
  
  ****** requested to cancel the digital and print program on 3/12/2024 because she feels we scam older clients.   This appears to be based on her knowledge of advertisement due to working with a competitor.    Thryv has been in business for over a century and we never have had any ill intent to mislead or hurt one of our clients. At the time, we werent successful in contacting ******.     Her cancel request was honored, which the digital was canceled on the next cycle date of 3/25/2024 and print on 7/31/2024,which is when the new directory published.  The next renewal date for print was 8/1/2024.  Besides having the account set to cancel, our client paid the open balance in full on 8/28/2024, which closed out the account.
  
  When I spoke with our client on 10/4/2024 we addressed her concerns by providing the same information as above.  She advised the only way her concerns would be resolved was if Thryv stopped being in business.   With tens of thousands of satisfied clients not only in ***************** but in several other countries, this wouldnt be an option.   We believe we have addressed her concerns as best as possible and now consider this matter resolved.   Thank you.

  Customer Answer

  Date: 10/22/2024

  I am rejecting this response because:

  1)        I dont see how the program can be considered fulfilled when there is no guarantee or estimate tied to the product? **** what is the product if you cant definitively identify it? When we roof peoples houses, we dont tell them There is no guarantee your roof wont leak after, we do the opposite and offer a warranty in case that situation was to happen. Additionally, I have worked in the advertising industry for 7 years and know that this is not how advertising programs typically are executed.
  2)        The program being month to month has nothing to do with the general complaint that Thryv scams their clients.
  3)        I wouldnt consider those metrics results ***** impressions over the course of a year equates to 11 impressions a day. Considering that digital advertising is typically purchased by CPM (cost per thousand) and the bid floor starts at around a dollar for a banner ad, it would have taken about 90 days for Thryv to get to 1000 imps which would have costed them around a dollar, but we were charged $295 per month or $3,540. I understand business mark up their prices to turn a profit, but the math here would equate to $878.19 CPM ($3,540x1000/4031= $878.19), which is an outrageous amount.
  4)        This point just doesnt make any sense. If the program wasnt budget based then what was it based on? Because we spent the same budget month over month AND didnt receive any leads. So, what service exactly does Thryv/The Yellow Pages offer if its not budget based, not leads based, not impression based nor is it clicks based? The answer is that Thryv/The Yellow Pages doesnt actually offer a service to their digital advertising clients.
  5)        Additionally, not once did our account manager ever discuss performance with myself or my parents. In the 9 months I have been running this business we never even received a phone call from him to check in. When I raised questions to him he decided to hand us off to a different Thryv/The Yellow Pages rep. **** when I spoke with the Thryv representative regarding this complaint, he let me know that our campaign wasnt even set up to track calls. Why wouldnt have anyone at Thryv/The Yellow Pages called out this blatant error much less offer to walk myself or anyone at Weeks Roofing on how to implement that function? Its another reason why I am convinced that Thryv/The Yellow Pages scams people, specifically older small business owners because they didnt even walk through basic account set up. The only time we ever heard from Thryv/The Yellow Pages was when it was time to renew, and which is a rather callus way of doing business. 
  
  Lastly when the Thryv representative I spoke to regarding my complaint, I did say that the only way my concerns would be resolved would be if Thryv stopped being in business or at least operating business in the same model as they currently are. I also offered another resolution which was to refund the money that they sent us to collections for after we had already asked to cancel. The representative refused therefore if Thryv isnt willing to stop conducting shady business practices and scamming people, and they are also unwilling to refund my company, then this is not and will not ever be resolved.
  
  This is an opportunity for Thryv to learn from their mistakes and make positive strides towards helping their clients (which I do not believe they currently are and there are 15+ pages of complaints on the BBB to prove it), but rather the representative told me and I quote they sleep like a baby knowing that they scam small business owners. I think that tells you everything you need to know about Thryv/The Yellow Pages.
  
  
  
  

  

  Business Response

  Date: 11/01/2024

  We contacted our client after receiving her additional comments and advised her parents digital advertising was not the same as search engine marketing on ****** or Yahoo.  This program was under no contract term for many years which allowed them the freedom to cancel the service at any time and based on our records they elected to keep it and didn't express concern. This program was terminated in March 2024 per ******* request. Regarding the call tracking number statement, as discussed with ******, we understand her concerns but contend not all businesses wish to have a call tracking number.  Most prefer their business number and it is possible this was set up this way by design.  Being new to the account, we understand she may not have been involved in discussions with the business owners.
  
  In reviewing the main reason for this dispute, the funds in question were not digital advertising but print advertising.  The print advertising was authorized by her parents on 10/06/2022 by signing the ***************** Agreement (attached).  After discussing the account as a whole, the terms and conditions, as well as all notations on the account, a mutual agreement was reached with ****** based solely on her parents being our customer since 2007.  ********************** contends that the account was handled appropriately based on our product designs, fulfillment, and the agreement with the business owners. Thank you

  Customer Answer

  Date: 11/08/2024

  I am rejecting this response because:   They told me they were going to refund me and the money would be in my account by no later than 11/7 it is now 11/8 and we have not received a refund. 

  Customer Answer

  Date: 01/23/2025

  This complaint has been resolved. 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased a business. The previous owner of the business apparently signed up with the yellow pages. Under another name not Thryv. We paid the bill monthly thinking it was something else not understanding Thryv was a yellow page listing. We called to cancel this so they would stop sending us a bill even though we are no longer the same company. They would not accept proof that we are a different company, the business license. They also are refusing to cancel the account unless we sign a piece of paper that says they will go after the old owner, who sold it to us 2 years ago. We would like this to be cancelled immediately or at least a copy of the contract we supposedly signed that is active until August. So that our lawyer can look it over. They want us to transfer the account before they will cancel it. We do not want to transfer anything, especially something we don't want.

  

  Business Response

  Date: 10/03/2024

  Thank you for the opportunity to review and resolve this matter with our client. Our client's concern was that they were being charged for advertising that was contracted by the previous owner. We have spoken to our client and have reached a mutual agreement for the account, and they will not be held responsible for this account. We have assured the client the account has been noted for cancelation of the next publication. Our client was satisfied with the end result. Thank you again for the opportunity to work with our client.
  

  Customer Answer

  Date: 10/03/2024

  I have reviewed the business response and accept this resolution. However they lied.  I didn't agree to anything and they still refuse to give me anything in writing.  So I will take this BBB response as their "in writing".  The gall of this company to lie and say I agreed to anything speaks volumes to what sort of company they run.  I attached my email correspondence with them.  

  

  Business Response

  Date: 06/06/2025

  Thank you for the opportunity to review and resolve this matter with our client.
  The clients primary concern was that her agreement had not been canceled as previously requested. We have since confirmed that the agreement was indeed canceled, and clarified that the recent notification she received was simply a confirmation of that prior cancellation request.
  The client expressed relief and satisfaction with the outcome.
  We appreciate the opportunity to work with our client and to help bring this matter to a positive resolution.

• Initial Complaint

  Date:09/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst service ever. The website was terribly done. It was late too so I didn't have a website online for a week. You can't reach anyone to cancel. Most of the so-called support people don't know what they are talking about and it is tedious to get things done. Hosting is overpriced at $99/mo.I am trying to cancel and I can't reach anyone to do so

  

  Business Response

  Date: 10/02/2024

  We have made multiple attempts to speak with our client by
  phone and email. Unfortunately, we have been unable to speak with our
  client.  A cancellation has been set for our clients website on 10/16/2024
  which is consistent with our 29 day cancellation process. Our client had
  previously had a larger advertising package with us and downgraded to a
  standalone website back in May 2024. Our client requested that this downgrade
  take place. Our client had called in numerous times to make updates to announcements,
  email boxes and social media – all of which are features tied to our software,
  not the website. The only concern noted on the account regarding the website
  was a credit given for the site not launching as quickly as the client wanted.
  This credit was accepted by the client.  When
  our client requested a cancellation be made we then made multiple attempts to
  reach her and when we were unable to reach our client, a 29 day cancellation
  was placed per our process. Should our client have any other questions or concerns
  we would be happy to speak with our client regarding this matter. Thank you for
  the opportunity to address our clients concerns.

  Customer Answer

  Date: 10/02/2024

  I am rejecting this response because: 

  I have made several attempts to cancely hosting and noone was answering me. Then I receive a note saying I have to pay for one more month.

  Given the service is awful and that most of the people who respond chats or calls, don't know anything. I think this is totally unacceptable.

  I am not paying another outrageous $99 for 1 month of hosting .

  I did not return their calls because I don't have time to do that. It requirese bring on the line for an hour at a time and then they tell me they will call back. This is what I went through to cancel this hosting and even though they said they would call me back, they never did.

  So I was unable to reach anyone for cancelling in Sept and I sent multiple emails but they wouldn't respond.

  They should not have a good rating here.

  And if this doesn't get resolved, I will post on social medias and on Google 

  

  Business Response

  Date: 10/10/2024

  We have advised the client there is no further billing to her after the August invoice. She advised that was her concern. Thank you for allowing us to reach out to the client again to confirm her issue has been resolved. 

• Initial Complaint

  Date:09/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This yellow pages account has been listed with an incorrect phone number which has been listed on my billing statements several attempts to end services have been made but no cancellation was made and continued billing with wrong phone number listed on my bills. Contract was auto renewed despite request to cancel 02/24 and I am advised they can not term until 04/2025 and that they also can not stop the collection process I would then have to make additional calls myself for that as well even with payments. This is a scam of a company that will auto renew a contracts with inaccurate information listed. I am in NY and the number listed is for a business of the same name in ********.

  

  Business Response

  Date: 09/16/2024

  We have spoken with our client regarding this matter. Our client has agreed to a settlement on this account and all further charges will be removed after the payment has been applied. All future advertising has been set to cancel at the end of the term. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in April of 2024 I received a "bill" from the Real Yellow Pages stating I was seriously delinquent from paying for a service I never signed up for. I was told they took over for a company called Vival but I had not received a bill in over a year. I emailed and spoke with people from this company requesting the service to be cancelled and was told on the phone once they received payment they would cancel the account. On August 18th I received another bill from this same company - when we called to inquire she stated that I signed a contract which she could not produce - and the representative also stated that I was responsible for payment until January of 2025 of which I am not willing to pay. I have already paid them $217.98 in April 2024. I have no records from Thryv stating that they were taking over for Vival with no option to discontinue services. I would like a full refund with no further contact from this business. Please note that the correspondence I did receive has the money going to 2 different addresses.

  

  Business Response

  Date: 09/17/2024

  Hello, thank you for allowing us the opportunity to speak to our client concerning their advertising concerns.  We spoke to ******** and went over our terms and conditions regarding the cancellation of print advertising.  This advertising was previously with Vivial and has been auto-renewing for the past few years.  We confirmed emails were sent to our client's email address regarding Thryv taking over the billing as well as the print renewal notifications.

  After reviewing the account with our client and confirming a cancellation was submitted with no auto-renewals, we reach a mutual agreement and both parties are very satisfied.  Thank you

• Initial Complaint

  Date:09/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed for an advertisement for a business I have never owned.

  

  Business Response

  Date: 09/13/2024

  We have not been able to speak with our client but have advised them by email. It appears that our client was getting these invoices in error and they are not responsible for the billing. We have spoken with the owner and have updated the address on our end as well as notified our collections team. We do apologize for any inconvenience this has caused.