Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Copart, Inc. has 94 locations, listed below.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart North Boston

  55R Hight St North Billerica, MA 01862

• 

  Copart, Inc.

  1451 Lebanon School Rd Pittsburgh, PA 15122

• 

  Copart, Inc.

  133 Asphault Lane Adamsburg, PA 15611

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart listed a car as 2025 CAMRY XSE. i bought it. And when I received the car it was not XSE. it is LE. attached are screenshots from the copart app that clearly states as 2025 CAMRY XSE. There are also pictures of the car that showes that it is not XSE but an LE.

  Business Response

  Date: 05/28/2025

  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ********* Noorzays member notes indicate that he consented to the Member Terms and Conditions on 5/18/2025 and again on 5/20/2025. These Member Terms and Conditions state:
  
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type,drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like **********************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result,Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had ********* ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. Furthermore, one of the images located online at time of auction is the direct rear of the vehicle which displays the model of the vehicle. The Copart webpage consists or a *********** section solely dedicated to inform our buyers and direct them to learn as much as they can about any vehicle. Our members can order a Copart Vehicle Inspection Report, for a fee,that will provide extra photos, at least two videos and review equipment/features on the vehicle. Additionally, ********* could have hired their own inspector to come out and examine the vehicle. All these tools were available for ********* Noorzayto utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands ********* ******* has regarding a refund.  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a refund for my unapplied funds twice now, and it has been ****************************************************************** that the process could take up to 30 days but typically happens much sooner. That clearly has not been the case. I can no longer afford to waitI need the refund to be processed immediately.

  Business Response

  Date: 05/29/2025

  Weve received confirmation from our ************************ that the $1,451.24 in your unapplied funds account has been refunded to your ****** account as of today, May 29, 2025. The refund will appear as two separate transactions$587.74 and $863.50corresponding to the original payments. We apologize for the delay in processing and appreciate your patience.
  
  
  Copart respectfully request the BBB to close this complaint as the ********* funds has been refunded to the original payment method.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle Thursday may ******* that was listed as engine starts solely for that reason from Copart located in ********************************************* and my transporter has been attempting to get it to start since Friday after buying brand new batteries and spending hours there in their yard . Come to the conclusion that the vehicle was never a engine start after everything attempted and a yard worker came up to my transporter and told him that vehicle will never start because it has never ran since it got there . The listing they made was false advertising or a mistake . All I simply want is the funds back in my account . They have the ability to do that very easily and their Gm is arguing with me that all I can do is sell it back in consignment and lose a bunch of money . I dont want to accept that . They lied to me about it running and I dont want that vehicle they have my money and dont want to be fair and make it right . Please help me solve this . Ive been emailing them and all they said is no . Resell it with us or pick it up . Thats very unfair and unprofessional when they made the mistake and listed it falsely I shouldnt have to to carry that load . I want to resolve this asap My member number is ****** The vehicle lot number is ******** Ive been emailing their yard Gm *************************************** Please help me resolve this . I want the funds back in My account . The truck is in their possession . Ive lost a lot of money trying to get it to start and nothing. They can keep it in their yard I just wants the funds placed back

  Business Response

  Date: 05/29/2025

  In response to the claim asserted by ***** **** ******* that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Mr. ************** member notes indicate that he consented to the Terms and conditions on 3/27/2025 and again on 5/20/2025. The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Copart's facility, Copart verified that the vehicle (i) started, and (ii) ran at idle. There is no guarantee, representation, or warranty that the vehicle will (i) start or (ii) run at idle at the time the vehicle is picked up at Copart's facility. It is the Member's sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Copart's premises, the Member accepts the vehicle "as is".       
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like **********************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had Mr. ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. Additionally, the management team at the Copart purchasing location has made an exception and purchased new batteries for the referenced vehicle and confirmed the vehicle does in fact start. Accordingly, Copart rejects any and all demands Mr. ******* has regarding a refund. 

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart Misrepresented Vehicle Condition Refusing Full Refund Including Shipping I am filing this complaint against Copart Auto Auction for misrepresentation and deceptive business practices regarding the sale of a vehicle through their auction platform.On May 6 2025, I purchased a vehicle from Copart listed under Lot #********. The vehicle was described as having "front damage only," and based on that representation, I made the purchase and paid an additional $721..35 to have the vehicle shipped to me.Upon delivery, it became clear that the listing had omitted or intentionally concealed major damages beyond what was disclosed:The undercarriage of the vehicle was severely damaged.The engine was loose, indicating structural or mechanical damage beyond surface level.All airbags had been deployed, a fact that was completely undisclosed in the listing.Most concerningly, the driver seat had been sawed open and resewnan apparent attempt to hide the missing airbag. This indicates a level of intentional concealment.These issues constitute a gross misrepresentation of the vehicle's condition and violate ethical business practices. I contacted Copart immediately upon discovering these issues. While they have offered a reversal of the sale, they are refusing to reimburse the $721.35 I paid for shipping.I believe that Copart should be held responsible for all costs associated with this misrepresented transaction, including the full refund of the purchase price and the entire shipping cost of $721.35. It is unacceptable for a buyer to bear the cost of transporting a vehicle that was inaccurately and deceptively described. They have admitted to their mistake to me via email and verbally and they should take full responsibility for their misrepresentation.I appreciate the BBBs assistance in helping to resolve this issue fairly.Sincerely,**** Shamrut ***** ************ *********, **

  Business Response

  Date: 05/19/2025

  In response to the claim asserted by **** Shamrut ***** about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  **** Shamrut Lopezs member notes indicate that Mr. ***** signed up to become a member and consented to the Terms and conditions on 2/19/2024 and again on 4/25/2025. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like **********************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. In the event Copart is found liable by a competent judicial authority,damages shall be limited to the lesser of (i) the amount of the diminution in value of the vehicle as reasonably estimated by Copart or (ii) the auction sale price (in which case the Member shall return the vehicle to Copart).  Copart may, in its sole discretion, resell the vehicle at a Copart sale, and the difference between the original sale price and the resale price shall be conclusive as to the amount of diminution of value, if any.
  Had **** Shamrut ***** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The Copart webpage consists of a *********** section solely dedicated to inform our buyers and direct them to learn as much as they can about any vehicle. Our members can order a Copart Vehicle Inspection Report, for a fee, that will provide extra photos, at least two videos and review equipment/features on the vehicle.Additionally, **** could have hired their own inspector to come out and examine the vehicle. All these tools were available for **** Shamrut ***** to utilize, but he failed to use any of them. Accordingly,Copart rejects any and all demands **** Shamrut ***** has regarding a refund.

  Customer Answer

  Date: 05/23/2025

  I am rejecting this response because:    I believe the company misrepresented the condition of the vehicle and failed to disclose critical safety information.
  Prior to the purchase, I contacted a Copart representative by phone to inquire about the vehicles condition. I was explicitly told that the vehicle sustained only front-end damage. However, upon receiving the vehicle, I discovered that it had significant undercarriage damage and that the airbags had been deployedfacts that were not disclosed during the phone conversation or clearly indicated in the online listing.
  Moreover, the photographs provided on Copart's website did not show the deployed airbags, which are a critical safety feature. I have attached comparative photographs that show the actual damage to the vehicle versus the images used in the listing, demonstrating the discrepancy.
  I believe this omission of material facts constitutes a serious breach of trust and may represent deceptive business practices. The lack of transparency not only misled me as a buyer but also raises significant safety concerns.
  I am requesting that the BBB review this matter and assist in facilitating a resolution. Ideally, I would like a full investigation into Copart's listing practices and a refund or compensation for the misrepresented vehicle.
  Thank you for your time and attention to this matter.

  
  Sincerely,

   

   

  Business Response

  Date: 05/27/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 06/05/2025

  Dear Better Business Bureau,
  I am writing to inform you that Copart has fully resolved my issue in a professional and satisfactory manner. They refunded me the full amount, including the long-haul delivery fee, which I greatly appreciate.
  I would like to specifically recognize ***** *****, ******* ********, and ******* ****** for their excellent coordination and communication throughout the process. Their efforts and professionalism were instrumental in bringing this matter to a positive conclusion.
  I truly appreciate their time and dedication to resolving this situation and ensuring a fair outcome.
  Thank you,
  
  

  Customer Answer

  Date: 06/05/2025

  Dear Better Business Bureau,
  I am writing to inform you that Copart has fully resolved my issue in a professional and satisfactory manner. They refunded me the full amount, including the long-haul delivery fee, which I greatly appreciate.
  I would like to specifically recognize ***** *****, ******* ********, and ******* ****** for their excellent coordination and communication throughout the process. Their efforts and professionalism were instrumental in bringing this matter to a positive conclusion.
  I truly appreciate their time and dedication to resolving this situation and ensuring a fair outcome.
  Thank you,
  
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 6th my vehicle was towed to Coparts tow yard. Upon my wife going to retrieve my personal items from The vehicle we noticed some Items were missing. Copart states that they will deliver great service with every customer they encounter. Stealing from us is not okay.

  Business Response

  Date: 05/19/2025

  Unfortunately, ****** ****** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Returned Check Not Reissued by Copart I am filing this complaint regarding a returned check issued by Copart **** (Check #****, amount: $400). The check was returned by *************** on March 5, 2025, due to attempted deposit into an incorrect account. It was never credited to my bank account.Despite multiple attempts to resolve this directly with Copartincluding formal emails and evidence providedno replacement payment has been issued and no solution has been offered.This lack of response and reimbursement is unacceptable. I am requesting immediate investigation and enforcement so Copart issues the proper payment.Attached: copy of the returned check and email correspondence.Sincerely,******

  Business Response

  Date: 05/20/2025

  Attached is a copy of the check, which reflects a deposit date of March 5, 2025. To date, we have not received any supporting documentation from the members bank, despite multiple references to such correspondence in the members emails. The only attachment received thus far is the original check copy issued by Copart.
  Please note, Copart checks are endorsed For Deposit Only, which does not require a handwritten signature. This type of endorsement is standard and allows for direct deposit into the payees designated account.
  We confirmed with our ******************* on May 15, 2025, that this check has not been returned by the bank. The banks records indicate the check was processed and paid.
  In order to proceed with a more thorough investigation, we will need documentation directly from the members bank showing the check was not deposited into their account. If the member suspects fraudulent activity (e.g., the check was deposited by an unauthorized party), Copart will provide a fraud affidavit for the member to complete. Once returned, we will submit the affidavit to the bank to initiate their investigation. Please be advised that while we will cooperate fully, the banks research process may take up to six (6) months and Copart cannot guarantee the outcome of their findings.
  We remain committed to assisting the member and will continue our efforts as soon as the required bank documentation is received.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from them, I paid in full, have car delivered to my home,But they not giving me a title so I cant register , insure and use this vehicle After contacting them a couple of times they still cant tell me what is happening and why its take so long to receive the title I its been since then almost 3 weeks

  Business Response

  Date: 05/09/2025

  We understand your frustration regarding the delay in receiving the title for the vehicle you purchased. We would like to clarify that the vehicle was advertised as being sold under a title pending status, which was also explained on our website: Copart has not yet received a title and has requested the seller provide it within 30 days.

  
  According to our records, this vehicle was sold on April 21, 2025. As such, the seller is still within the 30-day period to provide the title, and the time frame has not yet expired.

  
  We appreciate your patience and understanding as we work through this process. If you have any further questions or concerns, please feel free to reach out to the purchasing location regarding the status of the title for the referenced vehicle.

  
  Copart respectfully request the BBB to close this case as the time frame to receive the title from our seller has not yet expired. 

  Customer Answer

  Date: 05/22/2025

  I am writing to express my sincere gratitude to the Better Business Bureau (BBB) for their invaluable assistance in resolving a difficult situation involving Copart. Without the support and intervention of the BBB, I do not believe this matter would have been resolved.
  
  
  Thanks to their efforts, I have now received the vehicle title, and I am truly appreciative of their dedication to protecting consumers from the kind of commercial negligence I experienced.
  
  
  Thank you again for your outstanding service and advocacy.
  
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31, 2024, I purchased a 2024 ***** TX 350 BASE (VIN: *****************, Lot #********) from Coparts Waco, ** auction. The listing stated the title as NE - Certificate of Title, which, according to Coparts own title code chart, indicates a clean Nebraska title.However, upon receiving the vehicles paperwork, I discovered the title was actually a Nebraska Salvage Title a material discrepancy that significantly reduces the vehicles value, limits insurability, and impacts resale. Had the true title status been disclosed, I would not have bid at all or would have bid far less.I submitted an arbitration request on April 24, 2025, which was denied due to Coparts 7-day policy. However, this case involves title misrepresentation, not a standard defect, and Coparts own Title Guarantee states that title issues can be addressed for up to four years from the date of sale.Not only was my arbitration request improperly refused, but I also followed up multiple times with Coparts Waco General Manager, *********, who has ignored all of my emails. I have received no explanation, no assistance, and no effort to resolve the issue.I have full documentation supporting my claim, including:Screenshots of the original Copart listing The salvage title that was issued Carfax report confirming the title discrepancy Email records and communication attempts Resolution Requested:I am requesting a reasonable settlement to account for the loss in value due to the undisclosed salvage title. I also strongly urge Copart to revise their internal practices and ensure consumers are not misled about title status or ignored when disputes arise.

  Business Response

  Date: 05/07/2025

  The management team at the purchasing Copart location has confirmed that we will reverse the sale once the vehicle and title are dropped off at the nearest Copart location, even though the members claim was submitted outside the Member Protection Pledge timeframe. The full payment for this vehicle will be refunded to the members account.

  
  We kindly ask the BBB to close this complaint, as Copart has made the decision to reverse the sale of the referenced vehicle as a goodwill gesture, despite the claim being submitted outside the Member Protection Pledge period.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle from Copart.com.Vehicle was listed as primary damage as "Minor dents/scratches".Vehicle does not run/will not turn over.

  Business Response

  Date: 05/01/2025

  In response to the claim asserted by ***** ****** about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ***** ******* member notes indicate that Mr. ****** signed up to become a member and consented to the Terms and conditions on 4/01/2025.  These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  Had ***** ****** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The Copart webpage consists of a *********** section solely dedicated to inform our buyers and direct them to learn as much as they can about any vehicle. Our members can order a Copart Vehicle Inspection Report, for a fee, that will provide extra photos, at least two videos and review equipment/features on the vehicle. Additionally, ***** could have hired their own inspector to come out and examine the vehicle. All these tools were available for ***** ****** to utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands ***** ****** has regarding a refund.

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because:   Vehicle was purchased based on information given the the vehicle's Primary Damage: Minor Dents/Scratches.

  After receiving the vehicle it would not turn over. After replacing the battery and starter vehicle still would not turn over. 

  After inspection or wiring a cut wire under the dash was found. repaired and now vehicle will run but the motor has a rod knock which I'm guessing was cut so the buyer would not find that the motor needs rebuilt.

  I would of not purchased the vehicle if it was stated that primary damage was mechanical.

  I am asking for a refund plus105.00 for new starter and 160 for the new battery and ****** for my labor.

  CoPart can then either pick up the vehicle or just do a refund and I can junk the vehicle, either way is fine with me.

  Business Response

  Date: 05/07/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2015 ***** V60 on the auction. Paid for it on February 3rd 2025. I went to *************** within the next few days to pick up the vehicle. During this time copart marked my account as unverified. Arrived to pick up the car and they said they could not release the vehicle without verifying the account. After and hour of failed attempts with member services in ***** the portland yard said they could do it with my car registration. Paperwork to receive the car was being filed and I was asked to leave the lobby and wait in my truck. They said they would call me when the vehicle was ready. Called member services in ***** and got no resolution. Left the yard to go get food. Never received any calls while getting food but while was away my account was marked as inactive and shortly after that it was suspended. Again called ****** services in ***** and could not get a supervisor or a call back. Have not been able to log into my account since early February. I have not been able to get a supervisor callback from Copart ****** Services. I was refunded my yearly membership fees and for a while the payment for the card was refunded. Copart refuses to work with my credit union and the balance has been reapplied to my account. I still have no contact with Copart after requesting a supervisor callback again on April 24th. They also have the car in their possession and have added costly storage and late fees.

  Business Response

  Date: 05/05/2025

  In response to the claim asserted by ******* ******* about his request for billing adjustments to his Copart Member account. One of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. Brendons member notes indicate that he has consented to the current terms and conditions. These Member Terms and Conditions state:

  
  Membership Revocation. Copart reserves the right to inactivate, restrict, suspend or revoke a Members account or any individuals access to and use of a Member account for any reason, in its sole discretion. Any individual or entity whose Member account or Member account access has been suspended or revoked due to non-compliance with Copart terms or any applicable laws or regulations are prohibited from creating a new Member account.
  

  Mr. Keisters member notes confirm the chargeback dispute has been removed; however, he his membership has been permanently suspended and banned from bidding with Copart. As stated in the terms and conditions, that ******* ******* agreed to, membership may be revoked at our sole discretion. We ask the BBB to close this case.