Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

• 

  Copart, Inc.

  526 Thompson Run Road West Mifflin, PA 15122

• 

  Copart Incorporated

  2704 Geryville Pike Pennsburg, PA 18073

• 

  Copart Inc

  8 Park Dr Bldg 1 Grantville, PA 17028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have written the description of the incidents. Please check on attachment

  Business Response

  Date: 05/22/2025

  In response to the claim asserted by ******* ********* about her request for a refund, one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. ******* ********** notes indicate that she consented to the Terms and conditions on 4/16/2025. These Member Terms and Conditions state:
  IV. MEMBERS
  A. Member Eligibility; ********************************** You may sign up as a Member at Copart if you are at least 18 years of age. In order to be able to bid or purchase vehicles through Copart, you must additionally satisfy other Member requirements as specified herein and successfully complete and pass Coparts onboarding and screening requirements,which shall include, but may not be limited to, providing identification information, a government-issued photo ID, and business incorporation and/or licensing information and documentation, as applicable.  State-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny Member onboarding applications, deny or restrict Member privileges and features, and exclude any individual or entity from Copart facilities, in each case, in its sole discretion. Your registration information includes any information you and/or your organization provides to us during the registration process and from time to time thereafter ******************** The ***************** is subject to our Privacy Policy. In consideration for your use of the Copart Websites, you agree to provide true,accurate, current and complete *****************, and to maintain and promptly update the ***************** to keep it true, accurate, current and complete.
  When you sign up as a Member at Copart, Copart collects and processes your biometric data in the form of geometric facial patterns derived from photographs that you provide to **. We use this data,along with other data, to verify your identity and prevent fraud. Consistent with the practices outlined in Coparts Privacy Policy, Copart retains biometric data only for as long as necessary to verify your identity and prevent fraud. We do not retain your biometric data longer than necessary to provide our services and to comply with applicable law, which retention period will not exceed three years from the date of collection. Copart will not disclose your biometric data to third parties, except for our service providers that process your data on our behalf to provide identify verifications, fraud prevention, and authentication services. By registering as a Member at Copart,you acknowledge and agree that you have read this disclosure and Coparts Privacy Policy, and that you voluntarily consent to Coparts and its clientsand service providers collection, storage, retention, use, and disclosure of your biometric data.
  B. Member Types. 
  Registered Guests must register and provide at least their first and last name, email address and phone number. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests will not be able to bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee. Basic and Premier Members are responsible for submitting copies of any license renewals or changes and any information regarding change of ownership or address. Failure to submit active and updated licenses may result in Members becoming ineligible to bid on vehicles (up to and including suspension of the Members account). ********************** reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  Individuals and entities are prohibited from opening more than one Member account, unless requested in writing and explicitly authorized by Copart.
  
  By agreeing to these Member Terms and Conditions, ******* ********* acknowledged that she understood the terms and conditions and proceeded with her membership.
  
  Yolandas member notes confirm Yolandas member account was flagged as potential fraud as the credit card information did not match the information listed within the account. Yolandas member notes state she was advised of the account suspension and that she must take the credit card ending in 9651 along with a valid photo ID to the nearest yard to be verified by staff.
  
  Additionally, the *********** within the Copart website explains in detail the requirements for both credit card and debit card payments:
  Debit Card 
  Copart accepts most debit cards in our online payments portal. When paying with a debit card online, please remember the following requirements:
  The payer must be the primary account holder for online transactions.
  The card must match the name of the account holder.
  Purchases are limited to around $20,000 USD per day. If you are buying more, you will need to use another form of payment.
  Members can also use debit cards at all US locations, but please remember card payments CANNOT be made over the phone.
  Make Sure You Are Aware of the Following Items:
  Bring a Photo ID that matches the name on the card.
  The card must match the name of the account holder.
  Purchases are limited to around $20,000 USD per day. If you are buying more, you will need to use another form of payment.
  In person payments may be subject to surcharges and lengthy wait times.
  Credit Card
  Copart accepts most credit cards in our online payments portal. When paying with a credit card online, please remember the following requirements:
  The payer must be the primary account holder for online transactions.
  The card must match the name of the account holder.
  Purchases are limited to around $20,000 USD per day. If you are buying more, you will need to use another form of payment.
  Members can also use corporate credit cards at all US locations, but please remember card payments CANNOT be made over the phone.
  Make Sure You Remember the Following Items, in addition to the ones above:
  Bring a Photo ID that matches the name on the card.
  In person payments may be subject to surcharges and lengthy wait times.
  
  Copart respectfully request the BBB to close this complaint as we have informed Ms. ******* ********* of the documentation needed to verify her member account and payment selection. Accordingly, Copart rejects any and all demands ******* ********* has regarding a refund.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding an unresolved issue with Copart, specifically their Michigan facility, involving the delayed mailing of a vehicle title. Lot #********.I am an individual buyer residing in the *****, ********. I purchased a vehicle through Copart from their ******** location. After full payment and submission of all required documentationincluding the ************* of AttorneyI was informed through my Copart account that the title was Ready to be Mailed.Despite this status and multiple follow-up attempts with Copart representatives, the title has not been mailed or delivered to me. I have not received any valid explanation for the delay, nor have I been provided with tracking information or an estimated delivery date. This delay has prevented me from registering the vehicle in ******** and using it legally, causing both inconvenience and financial stress.

  Business Response

  Date: 05/01/2025

  Our apologies for the delay in delivering the title for the referenced vehicle. As a public buyer, secondary title processing through the State of ******** is required. The management team at the purchasing location has confirmed they emailed you on 4/24 to inform you that the title work was being submitted to the state. Please note that the state typically requires approximately five days to process the paperwork, followed by standard mail delivery time. We appreciate your patience and understanding as we work within state processing timelines.
  Copart respectfully requests that the BBB close this complaint, as all title processing has been completed and goodwill credits have been issued to the member to acknowledge the delays.

  Thank you

  
  

  Customer Answer

  Date: 05/06/2025

  I'm rejecting this response because: I had to email them before they responded that they were processing the title. And one of their representatives told me that questioning about the title made her furious.
  
  On May 5, 2025, at 9:38 a.m., I phoned the Copart Michigan yard and was informed that they were ready to ship the title to the Secretary of State. So, how would they describe it as resolved? I have yet to receive the Title. 

  Business Response

  Date: 05/07/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 03/31/2025. The amount of money I paid to Copart-**************: 4297$. Copart Portland South was committed to deliver the car (2015 ***** 3 GRAND TOURING, Automatic transmission, lot ********) as described on their website Dispute: Scam or fraud. Copart collected the payment. I received a different car. I received 2015 ***** 3 GRAND TOURING Manual Transmission.2015 ***** 3 GRAND TOURING Manual Transmission and 2015 ***** 3 GRAND TOURING Automatic Transmission are two different vehicles. The car (lot ********) ) I bought was sold under automatic transmission. Upon delivery, the car is not an automatic transmission. Instead, the car is a manual transmission.Automatic or Manual transmission is part of the identity of a vehicle. A vehicle with manual transmission has an identity different from the vehicle with automatic transmission.A vehicle with an automatic transmission is defined as having a transmission that changes gears automatically.A manual transmission vehicle, according to federal regulations, is one where the driver manually selects gears using a lever, also known as a stick shift, and a clutch pedal to engage and disengage the engine's power transfer. This is false information from Copart Team which has influenced the sale to go high. I have tried to reach out to the site manager, ****** ********, **************, ******************************************* and the regional manager ***** *********, ****************************************** but none of them is providing any solution. This is Fraud or Scam. This is bad business practice. This issue hurts my business really bad. The prejudice endures is too much. I stressed a lot, often taking medicines to calm my nerves down. This put my business at risk. I am stuck and Copart does not care. Other auctions will call you, offer solution like credit to the account or taking the car back. I believe that business can find an arranged or mutual solution rather than getting a split decision in the court.

  Business Response

  Date: 04/28/2025

  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ****** Mekueko Tsotezos member notes indicate that he consented to the Member Terms and Conditions on 4/14/2025. These Member Terms and Conditions state:
  
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year,make, model, condition, ACV, damage amount, damage type, drivability,accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history.

  
  Had ****** Mekueko Tsotezo came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The Copart webpage consists or a *********** section solely dedicated to inform our buyers and direct them to learn as much as they can about any vehicle. Our members can order a Copart Vehicle Inspection Report,for a fee, that will provide extra photos, at least two videos and review equipment/features on the vehicle. Additionally, ****** could have hired their own inspector to come out and examine the vehicle. All these tools were available for ****** Mekueko Tsotezo to utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands ****** Mekueko Tsotezo has regarding a refund.  

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because: copart sold this ***** with false identity. copart bylaws doesn't exempt copart from laws and regulations for consumer and businesses. Advertising and selling merchandises with false identity is prohibited in the *************. Advertising and selling merchandises with false identity is a fraud or scam. A vehicle with automatic transmission is different from a vehicle with manual transmission. These are two different vehicles. This is not the car has airbag missing or the stereo is not working. It's like ***** selling iPhone 14 will 256gb storage capacity and delivered iPhone 14 with 128gb. No, it's two different phones with different prices. Copart has the obligation to reveal or display the true identity  of a vehicle being sold on their platform. Does copart admit this fact? Is copart telling consumers that they sell cars with false identity?

  Business Response

  Date: 05/06/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in a 2008 ***** 3 at the Copart auto auction. I placed an offer to the seller for the vehicle prior to the start of the auction for $1000. The seller never responded back to me in regards to the 1000 offer before the start of the auction. I then proceeded to wait about an hour waiting patiently for the ***** to come up on the auction block. When it did, I ended up having the highest winning bid in the amount of $700. Afterwards I went to my dashboard where it showed that I was able to place my max bid I would spend on the *****. I even contacted customer support to inquire as to what I was suppposed to do because I was unsure, and ended up putting $700 as my max bid since that was the winning bid amount. I sent that to the seller, and was waiting patiently for a response. Instead of getting a response for the winning $700 bid the seller instead never responded back to the $700 winning bid, and then accepted the initial $1000 offer I put in prior to the start of the auction. When I came to realize what the seller did, I immediately contacted Copart to attempt to correct the discrepency, only to be told that I was stuck having to pay the original 1000 dollar offer. That is very deceptive in how Copart immediately took side with the seller, and never 1 time assisted me considering the fact that the seller never made any communication attempts prior to the start of the auction. I told Copart I wasnt paying for the ***** because I won the auction for $700, and the seller didnt take my initial offer prior to the auction start. Now Copart is attempting to charge me $600 because I refused to pay for the vehicle because of the deceptive, and unethical business practice that was used against me to attempt to steal money from me. I want the $600 restock fee removed from my account because I will NOT pay when I was clearly attempted to be taken advantage of, and that is and will always be unacceptable.

  Business Response

  Date: 04/29/2025

  
  In response to the claim asserted by **** Clelandabout a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. **** ******** member account indicates that he has consented to the current Terms and conditions. These Member Terms and Conditions state:
  Bidding Overview: Here are the ways for Basic and Premier Members to bid on vehicles offered for sale on Coparts Websites:
  
  "Internet Preliminary Bidding During the Preliminary Bidding Period, Members may log on to Coparts website and submit bids electronically. The highest Preliminary Bid at the close of the Preliminary Bidding Period competes against Virtual Bids (see below) via BID4U during the Virtual Sale.
  
  "Virtual Bidding Members may log on to Coparts Websites during a Virtual Sale to submit bids electronically, in real time over the Internet, to compete with the highest Preliminary Bid and other Virtual Bids.
  
  "Sealed Bidding Members may log onto Coparts Websites to bid on certain vehicles offered by insurance companies and vehicle finance companies through Coparts Virtual Internet Exchange (VIX) and Sealed Bid Repo Sales. Both VIX and Sealed Bid Repo Sales use a sealed bid format. BID4U is not available under this format bids are accepted at face value.
  
  "Buy It Now Certain vehicles are offered for sale with the Buy It Now feature. Buy It Now allows a Member to purchase a vehicle immediately at a price set by the seller before the vehicle goes to auction. Upon clicking the Buy It Now button,the Member will be directed to a confirmation page to confirm the Members Buy It Now bid. Once the bid is confirmed, the Member will be directed to the payment screen.
  
  "Make an Offer Certain vehicles are offered for sale with the Make an Offerfeature. Make an Offer allows a Member to make an offer for a vehicle. Offers submitted by clicking the Make an Offer button cannot be retracted and are valid for 2 business days (not including the day the offer is made) regardless of auction date or results.
  
  "Live Auction Bidding Copart may offer vehicles for sale through a live auction format. All such vehicles are also offered for sale on Coparts Websites, with the live auction and Virtual Sale running concurrently. At the live auction Copart will announce Virtual Bids placed on a vehicle and will enter Live Auction Bids placed by Members present in person at the live auction. Live Auction Bids will be visible to Members viewing the Virtual Sale on Coparts Websites. Copart reserves the right to extend the bidding time for a vehicle in Coparts sole discretion.
  
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account may not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist ******* the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart may, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees may vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  By agreeing to these Member Terms and Conditions, **** ******* acknowledges that he understood the referenced risks. On 3/12/2025 at 11:07 PDT, **** ******* completed a make an offer bid in the amount of $1,000 prior to the live auction of the referenced vehicle. Once the auction began **** ******* actively bid on the referenced vehicle with a top bid of $700 at 1:17 PDT attempting to secure the vehicle at during auction at a lower price. Our seller accepted the make an offer bid of $1,000.00. Copart asks that the BBB closed this case as everything was presented to **** ******* prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member. 

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Copart on 04/21/2025 listed as "Run and Drive," but when I arrived to pick it up, it wouldnt start. I waited 3 hours, was given the keys late, and the car never turned overeven with a jump box. Staff initially said Id be eligible for a refund or buyback, but later claimed they werent obligated to give one. A manager then offered to relist the car as "Run and Drive" again, which I believe is misleading and fraudulent. I feel deceived, received no real help, and believe Copart misrepresented the vehicle. I request a full refund of approx. $3,000 and ask BBB to investigate their practices.

  Business Response

  Date: 04/23/2025

  
  
  In response to the claim asserted by ****** **** that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Mr. ***** member notes indicate that he consented to the Terms and conditions on 4/21/2025. The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had Mr. **** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. Accordingly, Copart rejects any and all demands Mr. **** has regarding a refund.  

  Customer Answer

  Date: 04/26/2025

  I am requesting a full reimbursement of $4,748.00 from copart ] for knowingly selling me a non-running vehicle that was falsely listed as "Run and Drive." I have video evidence of the manager admitting to knowingly reselling vehicles that do not run on the Copart auction site and acknowledging that the vehicle in question was non-functional. This video further suggests a pattern of dishonest business practices and willingness to deceive customers.
  Breakdown of Damages:
  $2,838.00 Vehicle purchase price
  $1,400.00 Repair estimate from a licensed mechanic (fuel pump replacement; vehicle never ran from the moment of delivery)
  $110.00 Time lost (approx. 4 hours total wait time and travel, valued at $20/hour)
  $400.00 Stress and hardship caused by this experience
  Total: $4,748.00
  I respectfully request that this amount be paid in full to Mr. **** within fifteen (15) days of the date of this letter. Should there be no response or resolution within this time frame, I may be left with no choice but to pursue further legal action to recover these losses.
  All claims in this complaint are supported by documentation and video evidence, which can be made available upon request.

   

  I would like to send you guys the video its 25 minutes long 

   

  Customer Answer

  Date: 05/02/2025

  I am rejecting this response because:   

  I am requesting a full reimbursement of $4,748.00 from copart ] for knowingly selling me a non-running vehicle that was falsely listed as "Run and Drive." I have video evidence of the manager admitting to knowingly reselling vehicles that do not run on the Copart auction site and acknowledging that the vehicle in question was non-functional. This video further suggests a pattern of dishonest business practices and willingness to deceive customers.
  Breakdown of Damages:
  $2,838.00 Vehicle purchase price
  $1,400.00 Repair estimate from a licensed mechanic (fuel pump replacement; vehicle never ran from the moment of delivery)
  $110.00 Time lost (approx. 4 hours total wait time and travel, valued at $20/hour)
  $400.00 Stress and hardship caused by this experience
  Total: $4,748.00
  I respectfully request that this amount be paid in full to Mr. **** within fifteen (15) days of the date of this letter. Should there be no response or resolution within this time frame, I may be left with no choice but to pursue further legal action to recover these losses.
  All claims in this complaint are supported by documentation and video evidence, which can be made available upon request.

   

  I would like to send you guys the video its 25 minutes long 

  Business Response

  Date: 05/05/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn't recieve correct title documents. I returned documents to be corrected. Was told it was lost in mail for 2 months but magically arrived on same day I called and they would take care of it immediately. Same thing I was told 2 mo the ago. I paid 2k dollars for a car I can't drive due to copart gross negligence. When I asked for compensation for my trouble I was told by tue manager ****** that if I didn't like it she didn't have to help me and would return title to me so it was unusuable. It would be so terrible if something like this was to happen to her she would definitely understand. Copart is unapologetic and it is all my problem. Thanks copart.

  Business Response

  Date: 04/18/2025

  Unfortunately, ****** ****** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2024, I purchased a 2023 ************************ (VIN: *****************, Lot #: 80720413)through CoParts online auction. The auction listing described the vehicle as having front-end and side damage, which led me to reasonably believe that the damage was limited and repairable. Relying on these representations, I proceeded with the purchase.However, upon delivery and inspection by a licensed mechanic at ************** in **********, **********, it was discovered that the vehicle had sustained undisclosed structural damage, including a bent front frame. This material defect was not disclosed in the auction listing, nor was it reasonably apparent from the available information.The severity of this undisclosed structural damage significantly increased the cost and time required to repair the vehicle, causing substantial financial loss and disruption to my business operations.

  Business Response

  Date: 04/10/2025

  In response to the claim asserted by Ikhtiyor *********** about a vehicle that was purchased at Coparts auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Ikhtiyor ***********s member notes indicate that Mr. *********** signed up to become a member and consented to the Terms and conditions on 4/24/2024.  These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMr. *********** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. Mr. *********** had this vehicle picked up on his vehicle on 7/2/2024,knowing that it would be labeled an As-Is and not returnable once it left the Copart facility.  Accordingly, Copart rejects any and all demands Ikhtiyor *********** has regarding a refund.  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a membership to be able to bid on a car and my drivers license was not good enough to prove my address and no other documents I uploaded seems t pacify this ridiculous request even though the license should have been good enough and cant bid on the car I want with the auction about to end and they refuse to refund my money so I dont know what I paid for and the need to hire people that speak proper English to answer the phone, I want my money back

  Business Response

  Date: 04/09/2025

  In response to the claim asserted by ***** ********* about her request for a refund, one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. ***** Pavlovskys member notes indicate that she consented to the current Terms and conditions. These Member Terms and Conditions state:
  IV. MEMBERS
  A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age.  In addition, state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities,any individual or entity, in its sole and absolute discretion.
  B. Member Types.
  1.           Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  2.           Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H.below).
  3.           Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates.  Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address.  Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  By agreeing to these Member Terms and Conditions, ***** ********* acknowledged that she understood the terms and conditions and proceeded with her membership.
  Our member license department confirmed your member account validation process failed due to an address discrepancy and advised we would need proof of residency to proceed with activation of your member account.Proof of residency documents needed would consist of: Insurance Statement,Mortgage Document, Utility Bill, Vehicle Registration, or Voter Registration. Unfortunately, the proof of residency you provided were not acceptable. Once you have provided proof of residency documents that are dated within ***** days, the member license department will review and update your account accordingly.
  Copart respectfully request the BBB to close this complaint as we have informed Ms. ********* of the documentation needed to verify her member account. Accordingly, ********************** rejects any and all demands ***** ********* has regarding a refund.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account had gotten hacked and copart failed to protect it. Now with my account hackex someone bidded on a car that I won but this was an unauthorized bid. There is proof that my account was hacked there is a address that isnt the same as my Driver License

  Business Response

  Date: 04/09/2025

  In response to the claim asserted by ****** ****** about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ****** ******* member notes indicate that ****** ****** consented to the Terms and conditions on 3/27/2025.These Member Terms and Conditions state:
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account may not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist ******* the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart may, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees may vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  By agreeing to these Member Terms and Conditions, ****** ****** acknowledges that he understood the referenced risks. Copart asks that the BBB closed this case as everything was presented to ****** ****** prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member. 

  Customer Answer

  Date: 04/09/2025

  I am rejecting this response because:   
  My account got hacked ********************** failed to protect against this

  Business Response

  Date: 04/10/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im new to the conpart online auctioning. I had paid the 300 deposit thinking that has to be paid to auction. Then I had scrolled the the list of vehicles and wanted to get a total amount on a vehicle I had noticed and didnt realize me wanting the total for the bid now prices had meant I just purchased it. Tried to paid with my debit card- declined it: beings the weekend I was charged for a two day storaging fee them- gotten a ride down there to drive the vehicle home- but NO WHERE ON THEIR WEBSITE DOES IT STATE THAT YOU CAN NOT DRIVE THW VEHICLE OFF THEIR PROPERTY YOU HAVE TO BRING A TRAILER AND TOW THE VEHICLE off the property. So having to stop and get another cashier check which they wouldnt accept when I got down there because they dont accept two different cashiers checks they need to be in one! And they cant have another persons name on the remittr it has to be the account holders name matching the account on **********************. So Id you dont have a bank account better get one becuase they wont accept ANY MONEY ORDER OR CHECK EVEN IF YOUR ACCOUNT NAME IS UNDER MEMO. For a first time user of their company and a buyer on an accidental purchase this whole process has been a nightmare on top of a now 600 dollar realistic fee for them to withdraw my account they dont add any of the specific details on their website

  Business Response

  Date: 04/08/2025

  Unfortunately, ******** Appleburry did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copar