Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart North Boston

  55R Hight St North Billerica, MA 01862

• 

  Copart, Inc.

  1451 Lebanon School Rd Pittsburgh, PA 15122

• 

  Copart, Inc.

  133 Asphault Lane Adamsburg, PA 15611

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance company forced me to get an inspection from Copart after an accident I was in on 7/27/2022
  Copart requested photos, and estimates for repairs which were sent on 8/20
  $4,249.62 is owed for damages caused to my truck while at Copart's Yard even after they were told that I would be buying the vehicle back if it was decided by them that it was deemed a "total loss"
  I reached out via email on 8/28 for an update and was responded to on 8/30 being told that they were in the final stages of the claim and asked for an address of where the check needed to be sent to.
  9/6 I emailed asking for an update, the response was made on 9/8 stating they were reaching out to their claims department for an update. 9/25 I sent another email asking what the status was and a response was made on 9/26 "I sincerely apologize for the delays on this payment, I've reached out to my claims team for an update on the check and will get back to you ASAP. Thank you". I was sent an email on 10/4 stating "This check was sent out via regular mail a couple weeks ago, have you still not received the check? Thank you.". I replied on 10/4 stating that we had not received a check and asked for it to be direct deposited. I sent another email on 11/4 asking for an update and for payment. I received a response on 11/4 stating "Could you please confirm how each of the repairs is going to be done? To my understanding you are planning to repair part of the vehicle yourself? If you are doing repairs we will reimburse for the parts, if a shop is repairing we will reimburse the shop. The last thing I was waiting for is pictures of the damaged bed so we can submit the invoice to fix it. If you could get all of this together so I can submit the amounts with photos you need reimbursed we will get this handled promptly. Let me know if you have any other questions or concerns. Thank you." I have reached out to several managers and corporate mangers and have received no response or payment.

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2022/11/11) */
  Ms. ******,
  
  We have confirmed with the management team at Copart location your vehicle was located at that they are working with our claims department regarding the additional damage that occurred to your vehicle while within our care. Unfortunately, our claims department does require certain documents to proceed with the processing of the claim. The management team has confirmed the claims department has received all required documents and they are processing this claim. Once the claim has been finalized, payments will be sent to the home address provided. We appreciate your patience while resolving this result of unforeseen occurrence.
  
  Copart respectfully request the BBB to close this complaint as are claims department is processing this additional damage claim. Additionally, the Copart location is ensuring Ms. ****** is apprised to the claim process and expected time lines.
  
  Thank you,
  Copart

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car online through Copart in Magna, Utah. The 2012 Prius under the lot number XXXXXXXXX, VIN JTDKN3DU9CXXXXXXX, was listed for $7121 and showed 142,735 actual miles. I bought the car on the buy now option.
  
  I finalized the transaction on September 19, 2022, and scheduled the pick for September 21, 2022, at 3:00 pm. Once the car was in my possession, I could verify through a more careful inspection that the miles and condition of the vehicle listed on Copart's website did not match. Soon after, I discovered on carfax that ***** ***** Toyota in Orem, Utah reported the odometer reading at 143,830 miles on June 11, 2022.
  
  
  And I have been very stressed about the situation with the 2012 Toyota Prius. I am not sure who adjusted the odometer, but it has been adjusted. When I purchased the car, it was advertised that the car had 142,735 miles was supposed to be the actual mileage. However, in June 2022 repairs were made to the car by ***** ***** Toyota in Orem, Utah, and the odometer reading was 143,830 miles. At the time of the reporting ***** ***** ****** had also testified that the engine, power train, and computer module were checked, and everything was in running condition. Three months had passed since that odometer reading, and when I picked up the car, the odometer reading was 142,735 miles. The car was probably driven during that three months before my purchase, so the odometer should have been considerably more than 143,380 and not 142,735. I am not blaming a certain person or company, but the odometer was wrongfully adjusted and I want my money back.

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/09/30) */
  Dear ****** ********,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. Copart does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to A BETTER BID CA LLC, a registered broker (and member)not ****** ********. Ms. ****** ******** is not listed as an authorized cardholder with A BETTER BID CA LLC, which means that she is not approved to speak to Copart regarding A BETTER BID CA LLC's account or transactions. Copart's privity of contract extends solely to A BETTER BID CA LLC, and A BETTER BID CA LLC's privity of contract extends to ****** ********. No direct business relationship exists between Copart and ****** ********. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to A BETTER BID CA LLC.
  
  Copart respectfully requests the BBB close Ms. ****** ********'s complaint, as this sale only involves the broker and does not involve Copart in any way. We suggest the complainant contacts the broker where they bought the vehicle.
  
  Thank you,
  Copart

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Date of Transaction is Tuesday September 13, 2022
  I paid $6713.00 on Wednesday September, 2022
  The business was suppose to state on the vehicle information that the vehicle was missing the CAT, and violated the state of California DMV code 19.085 on vehicle Sold by a Public Agency or Auctioneer to sell a vehicle without catalytic converter without prior notice or clearly stated for view to buyer by seller or auctioneers
  19.085 Sold by a Public Agency or Auctioneer (CVC §XXXXX.5)
  The nature of the dispute was False and Mis-presentation of the vehicle information on their website The failed to make a NOTE that The vehicle was missing the CAT (Catalytic Converter)
  I contacted Copart but failed to resolve the problem
  
  If they had noted it on the vehicle information that it was missing CAT, I won't buy the vehicle. this is totally against the state of California
  
  Normally in the Note area of the vehicle information they normally by law should state missing CAT
  
  Attached is what was displayed on the vehicle information
  
  Vehicle lot number on their site is Lot # XXXXXXXX

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/09/23) */
  Dear ****** *******,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. Copart does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to OLAYIBOLA NIGERIA LTD, a registered member - not ****** *******. ****** ******* is not listed as an authorized cardholder with OLAYIBOLA NIGERIA LTD, which means that they is not approved to speak to Copart regarding OLAYIBOLA NIGERIA LTD's account or transactions. Copart's privity of contract extends solely to OLAYIBOLA NIGERIA LTD. No direct business relationship exists between Copart and ****** *******. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed by OLAYIBOLA NIGERIA LTD.
  
  Copart respectfully requests the BBB close ****** ******* 's complaint, as this sale only involves our member and Copart. We suggest the complainant contacts the business where they bought the vehicle.
  
  Thank you,
  Copart

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart has a policy of storing vehicles free of charge for 3days after purchase. It was formally 5days but now it's 3days after which they start charging for storage. Now our complaint is very simple... within those 3 days we should be allowed to pick up those vehicles but they come up with predatory excuses so we are unable to get those vehicles out within the stated 3 days. If they can't handle the number of people getting out vehicles within 3days they need to extend the free storage but several complaints to their manager or general manager has been ignored because copart is making millions every year on storage fees alone

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/09/16) */
  Unfortunately, ****** ******, did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter. However, all member fees and storage fees are outlined in the Member Terms & Conditions which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there. There is also a guide online that outlines Buying Copart Vehicles which references "Pay and Pick Up".
  
  Thank you,
  Copart
  
  
  Consumer Response /* (3000, 7, 2022/09/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Vehicles were purchased 09/12/2022
  Vehicles were paid for 09/13/2022
  Vehicles were requested to be released 09/14/2022. Request was denied, subsequently storage fees were charged the next day. This is not the first time this has happened. I would like a waiver of fees if copart Wichita denies request to release vehicles within the 3 days as stated in copart policy
  
  
  Business Response /* (4000, 9, 2022/09/20) */
  Copart's position is unchanged in this matter and we stand behind our previous response.
  
  
  Consumer Response /* (4200, 11, 2022/09/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They did not look at the attachment, which contains the lot number, branch and vehicle information and looks like they are not adhering to the policy they Referring me to to. Maybe I'll escalate to the DA. Deceptive practices is what the DA's office calls it
  
  
  Business Response /* (4000, 13, 2022/09/23) */
  Mr. ******,
  
  Thank you for the additional information as the attachment was not available at the time of our original response on 9/15/2022. According to the attachment it was uploaded on 9/19/2022.
  
  Additionally, in order to bid on a vehicle, prospective bidders must first create a Copart member account. Copart does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to Carnation LLC, a registered membernot ****** ******. Mr. ****** ****** is not listed as an authorized cardholder with Carnation LLC, which means that he is not approved to speak to Copart regarding Carnation LLC's account or transactions. Copart's privity of contract extends solely to Carnation LLC. No direct business relationship exists between Copart and ****** ******. Any concerns relating to the advertisement and/or sale of these vehicles should be properly addressed by Carnation LLC.
  Copart respectfully requests the BBB close Mr. ****** ******'s complaint, as this sale only involves our member and Copart. We suggest the complainant contacts the business where they bought the vehicles.
  
  Thank you,
  Copart
  
  
  Consumer Response /* (4200, 15, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am an authorized agent of carnation LLC to resolve this specific issue. Copart does not have the authority to dictate who can act on behalf of a registered business. You are to credit carnation LLC back the unethically charged storage fees to end this dispute.

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get locked up by tow 8/03. 8/04 now 8/05 they keep. Telling me they will pick up car and to just wait all day and they are not coming. They are making up notes in their computer so they excuse not coming. Additionally they are very rude on phone and is hanging up and not answering, also had me on hold for hours and I was calling from different number.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/08/09) */
  ****** ******* is not a customer of Copart and has not purchased anything from or through Copart. Copart's customer in this matter is Peddle, who assigned ******'s vehicle to Copart to pickup on their behalf. If ****** has any issues regarding his vehicle, he should address them with Peddle who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. Thank you. Copart

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were items from my car that were taken without my permission. They rummaged through my car and took a case of pop along with a set of keys to another car. When I confronted the manager about it, he was claiming they take pictures of the items in the car, never showed me them, and then proceeded to tell me that the case of pop was not a personal item. The fact that the pop was gone proves that someone took my property out of my car without my permission. The manager was extremely rude and kept cutting me off and didn't attempt to help at all. My insurance company didn't provide the address of this business until a few weeks after it was towed so my belongings already had been rummaged through before I could even get to it. The key that was stolen is the only key I have to another car and now I'm forced to spend additional money to replace something that was unrighteously taken from my car. The fact that this company allows and protects their employees doing this is ridiculous.

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/04) */
  ***** ****** is not a customer of Copart. Copart's customer in this matter is National General Insurance, who assigned *****'s vehicle to Copart as part of an insurance claim. If ***** has any issues regarding their vehicle while it was at Copart, they should address them with National General Insurance who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am a customer of NGIC, however, my property was stolen on Copart's property in Elgin, IL by a Copart employee or contractor. I'm not accepting this as a response because your company is not taking responsibility for actions that were caused by your employees, not NGIC. NGIC releases cars to you for their customers to collect their belongings and eventually be salvaged, they are not the ones who went into my car and stole my possessions. Copart employees were able to pull up my information, therefore, I was a customer of Copart; whether you'd like to acknowledge that or not. The fact that your company is able to see reviews and complaints of multiple people complaining of items being taken from their cars and this is deemed "okay" by not taking action against the employees who are perpetuating this is revolting. This is clearly a recurring issue. Please take responsibility for actions that have taken place on property that belongs to Copart or employees actions that have led to this complaint.
  
  
  Business Response /* (4000, 9, 2022/08/09) */
  Copart's position is unchanged in this matter and we stand behind our previous response.
  
  
  Consumer Response /* (4200, 11, 2022/08/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Copart is not attempting to come to a resolution, they are attempting to place blame on an insurance company who did not take my belongings. Copart's employees and/or contractors stole items out of my car. I'm not sure if it was the driver, ***** Il ******* or if it was another employee at the Chicago North location, however, I am still out the items that Copart illegally and wrongfully took from my car.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart received my vehicle lot# XXXXXXXX XXXX BMW X5 from USAA and updated the vehicle title to a salvaged title in July 2021. USAA determined the vehicle was repairable and issued payment for repairs in August. Vehicle has been repaired as of December 2021. USAA and myself then contacted Copart on on multiple occasions requesting action for Copart for a reversal since the vehicle was not "salvaged." I am an active duty member and cannot renew the registration on the vehicle until they update the title status and send to Navy Federal the lien holder. USAA also recommended I receive a 'hold harmless letter's directly from Coparts which I have requested via phone call on multiple occasions. After multiple phone calls with different representatives I requested a follow up E-mail to confirm this would be addressed. I have yet to receive a response. Thank you in advance.

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/07/20) */
  **** ****** is not a customer of Copart and has not purchased anything from or through Copart. Copart's customer in this matter is USAA, who assigned ****'s vehicle to Copart as part of an insurance claim, but later stated the vehicle was repairable. USAA contracted Copart to procure the title documents for processing. If **** has any issues regarding his vehicle and/or title work while it was at Copart, he should address them with USAA who requested Copart's services. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. Thank you. Copart

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart listed a vehicle as "NORMAL WEAR" damage, that the vehicle could run and drive. New York State requires wholesaler to disclose any significant damage, Copart instead sold me a pickup truck with broken frame, repair not only excedes 75% of the vehicles value, but also by not disclosing such problem, could have put my families' lives in danger. I want my full refund back and they are not cooperating.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Dear ******* *********,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. Copart does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to Auto Bid Master ("ABM"), a registered broker (and member)not ******* *********. Ms. ******* ********* is not listed as an authorized cardholder with ABM, which means that she is not approved to speak to Copart regarding ABM's account or transactions. Copart's privity of contract extends solely to ABM, and ABM's privity of contract extends to ******* *********. No direct business relationship exists between Copart and ******* *********. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to ABM.
  Copart respectfully requests the BBB close Ms. ******* *********'s complaint, as this sale only involves the broker and does not involve Copart in any way. We suggest the complainant contacts the broker where they bought the vehicle.
  
  Thank you,
  Copart

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased A 2008 Nissan Pathfinder Lot #XXXXXXXX on 05/16/2022. Today is July 12 2022 which will be 2 months since the vehicle was purchased. I still have not received the title for this vehicle. I have contacted Copart as well as Alpine questioning when I would be receiving the title and I have not gotten any answers. I finally decided to cancel this order and have the seller come and pick the vehicle up as it has been over 45 business days. Yesterday I received an email stating that they have finally put in the order to DMV for the title. But I have already came to term that I wish to return this item as per policy it states I can do so after 45 days of no title. Please have someone contact me as soon as possible so that this vehicle can be returned. It is unacceptable that I am being told that they are unable to take back the vehicle after it clearly states on the site as per policy that I can do so.I spoke to the company and they hung up on me several times . No one Im wants to get me a manager

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/07/20) */
  Dear ******* *******,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. Copart does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to ALPINE AUTO GALLERY LLC, a registered broker (and member)not Ms.******* *******. Ms.******* ******* is not listed as an authorized cardholder with ALPINE AUTO GALLERY LLC, which means that she is not approved to speak to Copart regarding ALPINE AUTO GALLERY LLC 's account or transactions. Copart's privity of contract extends solely to ALPINE AUTO GALLERY LLC , and ALPINE AUTO GALLERY LLC 's privity of contract extends to ******* *******. No direct business relationship exists between Copart and ******* *******. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to ALPINE AUTO GALLERY LLC .
  Copart respectfully requests the BBB close Ms. ******* *******'s complaint, as this sale only involves the broker and does not involve Copart in any way. We suggest the complainant contacts the broker where they bought the vehicle.
  
  Thank you,
  Copart