Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart North Boston

  55R Hight St North Billerica, MA 01862

• 

  Copart, Inc.

  1451 Lebanon School Rd Pittsburgh, PA 15122

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

• 

  Copart, Inc.

  200 Grove St Glassboro, NJ 08028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company falsely advertised a car for sale that was supposed to run & drive and would come with salvaged title. First off, the car does not run and drive. Had to have it towed to a mechanic shop. Second, they charged me twice the amount of the vehicle in random fees that are not listed on the ****************** on their website. Third, when I tried to inquire about registration fees at DMV, they told me this car has been listed as junk title since 2017. And it costs a lot of money to get it out of that status. I have been trying to get a refund for the vehicle ever since the day I seen it in person and realized I had been scammed. They refuse to refund me and keep sending me through the loop when I ask to speak to managers or supervisors. I am accruing a lot of expenses in regards to storage of this vehicle, never mind the actual repair costs and repairs problems Im facing.

  Business Response

  Date: 03/18/2024

  In response to the claim asserted by *********************** that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Mr.***********;member notes indicate that he consented to the Terms and conditions on 3/01/23. The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had ************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ************** to utilize, but he failed to use any of them. All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member.  You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there. Additionally, the attachment reflects the listing for the referenced vehicle advertised as mechanical damage as well as explain the title code ***All members will receive an ** (********** Acquisition Bill of Sale). After successful completion of required CA inspections the ** may be revived to a CA Certificate of Ttile with Salvage branding. WWW.dmv.ca.gov / *********** Non Clean. Accordingly,Copart rejects any and all demands ************* has regarding a refund.  

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/2024 I purchased a salvage vehicle from the Copart - DALLAS SOUTH auction, lot #********, Member Id: ******. Pictures listed during and after the auction showed an intact front windshield. However, the windshield was severely damaged before the driver picked it up. I understand that accidents may happen, but if I knew the vehicle had more damage, I would adjust my bid accordingly. It does seem like a false advertising practice to me. I tried to reach the General Manager **************** of that auction as well as the Regional Manager ***************, but without satisfactory results. **************** offered me buyback, which will require me to ship the car back which is cost-prohibitive. I was able to get a quote with the cost to replace that windshield and would like to get a refund for that amount.

  Business Response

  Date: 03/18/2024

  In response to the claim asserted by ************************* about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Ayodele Sunmolas member notes indicate that **************** signed up to become a member and consented to the Terms and conditions on 12/26/2023. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  Had **************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ************************* to utilize, but he failed to use any of them. **************** had this vehicle picked up on 2/19/24,knowing that it would be labeled an As-Is and not returnable once it left the Copart facility. Accordingly,Copart rejects any and all demands ************************* has regarding a refund.  

  Customer Answer

  Date: 03/20/2024

  I am rejecting this response because:   I opened Texas fair trade practices act, at: ********************************************************
  Please see attached quotes from that website, regarding my waiver copart associate mentioned. Under section ***** "a) No person may disseminate a statement he knows materially misrepresents the cost or character of tangible personal property, a security, service, or anything he may offer for the purpose of
  (1) selling, contracting to sell, otherwise disposing of, or contracting to dispose of the tangible personal property, security, service, or anything he may offer; or"

  In Section 17.42 a) 1, c)2,3 - I never signed any waiver to revoke my consumer rights.
  By this if copart providing any information including model, year, pictures and any other information provided on their website to facilitate the sale, I assume as factual representation of the item they are selling. If inspection of item should be required, that price should be included either in copart fees, or provided free of charge. 
  Please refer to Section 17.46.2:"causing confusion or misunderstanding as to the source, sponsorship, approval, or certification of goods or services;"

  and 17.46.24:"failing to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed;"
  
  Provided pictures during selling of the car and time it was picked up, clearly indicate that front windshield was damaged. At this point, copart employes was aware of damage that car has and did not cancel transaction and prevent driver to pick it up. Which incur extra charge for me to delivering car to my state. And will incur another charge if I decide to bring it back for buyback.

  With that I refuse to accept copart resolution, and asking kindly to reimburse me for price of replacing car front windshield, which I provided in the claim, and can be easily verified.
  Thank you

  Business Response

  Date: 03/21/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 03/21/2024

  I am rejecting this response because:   business providing unethical selling practice without even trying to meet basic buyers needs or following selling laws.

• Initial Complaint

  Date:03/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, Member Number ******, purchased Lot Number ******** which includes a clean & clear title that I have not received. Copart must provide this title, has not done so, and can send it to my mailing address ********************************************************************************************.

  Business Response

  Date: 03/18/2024

  Good morning,

  In reviewing the referenced vehicle details, the Copart purchasing location forwarded the title to you via FedEx 775543569158. According to the tracking information, the title should be delivered by 5pm today, 3/18/2024. We apologize for any inconvenience, please don't hesitate to reach out to the purchasing location for any additional details.

  Thank you,

  Copart

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The report is a concerning incident regarding missing personal items from my vehicle, which was in storage with copart's company. I was involved in a car accident on January 11th 2024, and as a result, my vehicle was towed to you storage facility. Unfortunately, upon inspecting my belongings, I discovered that several items were missing. I went to retrieve my items on January 15th since the business was closed over the weekend.The missing items included a black Colombia coat, 3 brand new black folding chairs, black gym bag, gym clothes, **** tennis shoes, and possibly more I could be missing. Their absence has caused significant distress. There is relevant documents, such as the tow receipt and photos of inside the vehicle that aided in the investigation. This looks to be an ongoing occurrence at this location with this company.

  Business Response

  Date: 03/18/2024

  Unfortunately, *********************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

  Customer Answer

  Date: 03/19/2024

  My car was totaled and is no longer being stored with co-parts company. I have an email chain and received a staged call from their corporate office so they are fully aware of the incident. 
  

  My VIN # is provided below;
  *****************

   

  Customer Answer

  Date: 03/19/2024

  I am rejecting this response because:   

  Business Response

  Date: 03/22/2024

  *********************** is not a customer of ********************** and has not purchased anything from or through Copart. ***** vehicle was towed to 57 Storage due to being involved in an accident and possible insurance claim. The management team at the Copart location did process a claim for a missing item (Columbia Jacket valued at $150); the reimbursement was processed and funds forwarded to ****************** check ******* $150.00 - to the address provided by ******************. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you.  Copart

  Customer Answer

  Date: 03/22/2024

  I am rejecting this response because:   
  

  I was considered a customer because my vehicle was towed to this company for storage and I was subjected to a storage fee. My items were stolen while my vehicle was being stored here. This complaint needs to remain open until my items are returned to me. I do see that theft is an ongoing issue at this location and my complaint should not be overlooked. 

• Initial Complaint

  Date:03/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After many years in the car transportation business, we have had all kind of interactions with auction personnel. This branch Copart in Grenada MS is by far the WORST ever, starting with the office staff and of course follow by its general manager *****************************. This location like many others across the country have been charging its clients for unnecessary days of storage for a couple of years now since the implementation of the online appointments needed to load at their yards. Their lack of personnel and loading equipment is costing buyers hundreds of dollars because they are only able to see that many trucks a day. These pictures were taken at their ******* ** branch this afternoon around 2 pm. They said they were fully booked for the day when we spoke with them on the phone. Will let you all judge that. They refused to load my driver, we waited for a couple of hours there for help when they were entertaining nobody else but me. Manager got into a meeting right after my driver arrived and expressed his concerns and didnt bother to offer any solution to our request, again there were no carriers there please judge by the pictures taken how busy they were. The ladies in the office laughed at my driver, they knew what was going on. Sad part is that we did not only lost our trip to ******* ** from ******* ** but our clients will keep paying Copart $50 per day from Thursday until Tuesday which is when they have their next available appointment. We are really willing this concern of ours get into the right hands. How can they charge for storage when they are the ones incapable of assisting with the loading and unloading of vehicles. Is not this illegal??Hoping this reaches somebody far up on the lather willing help.

  Business Response

  Date: 03/18/2024

  Unfortunately, ************************* did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This matter is pertaining to LOT#********. After I was notified by the claim adjuster the my personal belongings were in my vehicle that was a total lost. Upon responding to retrieve the items, they were missing from the vehicle. The claims adjuster contact *************************** the manager at the ********** facility with a list of the itemized merchandise totalling $430. After several attempts to contact to contact ******************************* without any response back. I'm seeking reimbursement in the amount of $430.

  Business Response

  Date: 03/01/2024

  ****** ****** is not a customer of **********************. **********************'s customer in this matter is ******************** who assigned the vehicle to Copart as part of an insurance claim. If ****** has any issues regarding their vehicle while it was at Copart, they should address them with ******************* who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. 

  Customer Answer

  Date: 03/01/2024

  I am rejecting this response because:   

  It's my daughter's vehicle that's in question. As her father I'm seeking a remedy to resolved the problem.

  Business Response

  Date: 03/01/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Copart regarding their unprofessional behavior and refusal to provide a refund for services not rendered. As a consumer, I believe it is important to bring to your attention the unacceptable conduct I have experienced with this company.On 2-29-2024, I engaged with Copart to activate my account back. However, I was greatly dissatisfied with the service provided, as it did not meet the standards promised by the company. Furthermore, the staff at Copart exhibited rude and disrespectful behavior towards me during my interactions with them.Despite my attempts to address these issues and request a refund for the inadequate service, Copart has been uncooperative and has outright refused to reimburse me for the expenses incurred. Their lack of accountability and disregard for customer satisfaction is deeply concerning and goes against the principles of fair business practices.I have made multiple attempts to resolve this matter directly with Copart, but to no avail. Therefore, I am seeking your assistance in mediating this dispute and ensuring that I receive a fair resolution. I believe that Copart's actions not only violate consumer rights but also reflect poorly on their reputation as a business.I kindly request that the Better Business Bureau investigate this complaint and take appropriate action to hold Copart accountable for their actions. I am hopeful that with your intervention, I can finally obtain the refund I am rightfully owed and prevent other consumers from facing similar mistreatment.Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution to this issue.

  Business Response

  Date: 03/01/2024

  Unfortunately, *********************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was taken to copart by Allstate to be inspected after an accident. The person who cleared my car ***** stole my AirPods 4 pairs of sunglasses first aid kit charging wires and the most important thing is they stole my religious figure that was the one of the only memories I had left of my grandfather. In the process of tossing my car and stealing well over ************************************************************************************ also by my grandfather. Its beyond disgusting and sad that this is how my belongs were treated. My car was ransacked this person who I was told only moved my things so they could photo the car went as far as going threw a makeup bag I kept unused tampons in and I found those throughout the trunk of my car . Along with a vase of flowers I had thrown into the corner of ************ car maybe junk to you all but my car and my belongs are important to me. Its bad enough my car was totaled but now I feel violated by a very large company. I feel taken advantage of as well as there were several workers standing around giggling watching my car get emptied by me and my fianc knowing I was walking away with missing things. I know that ***** cleared my car bc the women at the counter had to walkie him for my plates. I reported this to the location they told me they would note it but nothing I could do to get my things back but have my insurance fill out a claim. DISGUSTING!

  Business Response

  Date: 02/26/2024

  *********************** is not a customer of **********************. **********************'s customer in this matter is Allstate, who assigned ******* vehicle to Copart as part of an insurance claim. If ****** has any issues regarding her vehicle while it was at Copart, she should address them with Allstate who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart is becoming big scammers.They have put lots of restriction on vehicle preview, so a buyer gets frustrated and walks away. I bought a car marked as Vandalized and crashed, with blown airbags. But the ******* at Copart intensionally labeled it as RUN & DRIVE! I accepted it. After I paid for it, I found out that the Engine was jammed. I informed the office. The manager *********************** would not come to the front counter. So I left the vehicle and the title there. I pleaded with management to look into this matter as it is serious. They refuse to take the vehicle or even relist it for relist fee. Now after a week they demand $800 in storage fees and threatinig me with Lien sale.They are getting away with big scams on daily basis.

  Customer Answer

  Date: 02/23/2024

  Please make a correction. I was scammed by Copart Yard 78 in ********, ********** address is : ******************************** ********, ** ***** GM is ***********************

  Business Response

  Date: 02/29/2024

  In response to the claim asserted by *************************** that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ************/s  member notes indicate that he consented to the Terms and conditions on 12/8/2022.The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii) could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had ************ came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ************ to utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands ************ has regarding a refund.

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a copart account for years. During the past couple of years I started paying for the vehicles using a flooring line. I bought over 150 cars with Copart. In the past year another dealer took 4 cars without me knowing from me and paid a bribe to a copart employee to issue 4 titles for those cars under his name. I am seeking the money back or I ******************************* and the employee for fraud

  Business Response

  Date: 02/21/2024

  In reviewing the *** numbers referenced, our records indicate the following information:
  o   Lot ******** purchased 9/30/22 yard 96 ******, ** auction vehicle picked up 10/04/22
  o   Lot ******** purchased 10/6/22 yard 100 Reno, NV auction vehicle picked up 10/10/22
  o   Lot ******** purchased 10/8/2022 yard 62 ******, ** auction vehicle picked up 10/13/22
  
  All lots referenced above were reassigned to AJ Imports Exports LLC and provided to the third party funding company in which ********************** obtained funding for the purchase of the referenced vehicles. Additionally, when releasing vehicles to transporters/tow providers they provide us with the member number and lot number; our team does not give out any member information or lot numbers.
  
  Copart respectfully request the BBB to close this complaint as our records indicate the referenced vehicles were released to the tow providers/transporters AJ Imports Exports LLC arranged transportation with.

  Customer Answer

  Date: 02/21/2024

  I am rejecting this response because:   Those vehicle were issued duplicate titles without my authorization some time in May or June of 2023 and those vehicle were on a flooring line so duplicates cant be issued. The rep was paid money to get those titles for the dealer. If I dont get the money for the vehicle plus punitive damages I will have to forward this matter to my lawyer and the court will judge.

  Business Response

  Date: 02/21/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 02/21/2024

  I am rejecting this response because:   ***** the account manager is ******* was paid $2000 via check from ***********************/ INTERMARKET *** to issue duplicate title without me knowing. His wife is the title clerk for copart phoenix. Check the title history before responding. Again I want refund for the cars plus the punitive damages.