Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart

  1983 Montauk Highway Brookhaven, NY 11719

• 

  Copart, Inc.

  526 Thompson Run Road West Mifflin, PA 15122

• 

  Copart, Inc.

  200 Grove St Glassboro, NJ 08028

• 

  Copart Inc

  8 Park Dr Bldg 1 Grantville, PA 17028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2007 ****** Camry from copart location in Ranch Cucamonga, CA, the advertisement reads that odometer is 145,387(Actual), but when I received the title the Actual odometer was not written, written on it was Exempt. I dont usually buy vehicles with exempt odometer. I bought the car only because it was not advertised as exempt odometer. I believe the advertisement information was misleading or misrepresented luring me to buy the car. I am requesting that my $1,293 including trucking fee of $350 be refunded.

  Business Response

  Date: 02/13/2024

  Unfortunately, ************************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice.Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for 300$ membership fee with copart to be able to buy the car but unfortunately not able to since I paid started to look for the appropriate car for me found out that there is limited amount of money I can purchase for , that mean I am not able to use my paid membership, requested refund based on the reason that I have never used it . When I make a payment there was not clear notice About the terms that I would be limited for . They do not refund me back amount of money that I never used it . Money has been paid directly to copart by my debit card around 3 month ago.

  Business Response

  Date: 02/13/2024

  In response to the claim asserted by Ksenia Gelovaniabout her request to refund her Copart Membership fee, one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Coparts binding Member Terms and Conditions. **************** member notes indicate that Ksenia Gelovani consented to the Terms and conditions on 1/30/2023. These Member Terms and Conditions state:
  
  IV. MEMBERS
  A. Member Eligibility. You *** sign up as a Member at Copart if you are at least 18 years of age.  In addition, state-specific registration requirements and applicable laws, regulations, and restrictions *** further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  B. Member Types. 
  Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests *** search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests *** not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit *** also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates.  Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address.  Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  
  By agreeing to these Member Terms and Conditions, ***************************** acknowledged that she understood that she was signing up for yearlong membership. In reviewing Ms. ********* member history, she purchased a $99 basic membership. There were 2 memberships listed within her account however the invoice dated 1/29/2023 was refunded and returned to her method of payment on 2/2/2023. Additionally, Ms. ********* opted in for auto renewal of her membership on 10/12/2023. Ms. ********* membership is active and she is eligible to bid on vehicles if she chooses. As stated in the terms and conditions, that Ksenia Gelovani agreed to, the annual membership fee is non-refundable. We ask the BBB to close this case. 

• Initial Complaint

  Date:02/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a 2007 ****** Camry to Copart in 2020, I kept my license plates affixed to the vehicle when it was towed from my garage. Now I was issued a citation from the *************** on 01/26/2024, which means Copart and their employees or affiliates stole my registration plates that were affixed to the vehicle. They are now using my identity, registration plates and are now breaking the law with the stolen registration plates. I would never ever sell a vehicle to copart again, will advise all family, friends and coworkers not to do business with this company. They steal plates and reuse them on different vehicles. Very illegal and horrible business!

  Business Response

  Date: 02/12/2024

  ************************* is not a customer of ********************** and has not purchased anything from or through Copart.Copart's customer in this matter is ****** LLC, who assigned **** vehicle to Copart for towing services due to the purchase of her vehicle. If **** has any issues regarding his vehicle while it was at Copart, he should address them with ****** LLC who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you.  Copart

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart opens up an auction but doesn't post when the auction is closed when it opens. This ties up a person's bid (money) indefinitely. This isn't stated in their policies or agreement with the buyer. Also, Copart doesn't offer a refund for disputed issues, which ties up the buyer's money indefinitely.For example, I bid 500 dollars in an auction. Copart or the seller could wait for 6 plus months before closing the auction. This in turn ties up the buyer's $500 for the 6 months which isn't fair and the buyer can't get a refund if the auction lasts too long. Very unfair to the consumer.

  Business Response

  Date: 02/06/2024

  In reviewing ****************** account, ************** has been placing bids on vehicles that have not yet been assigned to an auction. In order to prevent his deposited amount being associated to a "pending" vehicle listing our website list vehicles with a auction date so ************** could bid during our online auction or a vehicle that has a known auction date. Additionally, ************** can request his deposit on file be refunded by contacting [email protected] respectfully requests the BBB close ********************* complaint, as it does not relate to a consumer transaction,and is merely a critique on how Copart does business.

  Customer Answer

  Date: 03/12/2024

  As you can notice with the attached document included, there is NO MENTIONING that the car has vandalism damage. The driver-side door has a key broken off in it. The steering console is held together with tape, and the button that releases the shifter is gone. The alternator doesn't work. This is important because they didn't list any mechanical issues. All they said what was wrong with the car was minor dents and scratches. This isn't the truth and I feel that they have committed fraud. I ask for $1,000 to be returned to me so I can fix the issues they didn't disclose.

  I would like $1,000 to repair the items in the car that they lied about

  Business Response

  Date: 03/18/2024

  Unfortunately, there are no attachments to reference or identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice.Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had gotten into an accident and our insurance company USAA had a company come ***** if our car was to be totaled. At the last minute USAA changed the assessment company to Coparts. Our accident was on Dec 20th. On the 21st I submitted all the pictures and documentation needed. On the 28th Coparts deemed it a total loss. On the 2nd of Jan, we sent in all the documents that coparts needed. registered mail which was signed for on the 3rd. BY THE 17th, they said they hadn't gotten the paperwork and needed it again. Then on the 28th fought again this time they said the bank hadn't got them paper work that the bank had documented they sent in on the 17th. All of these delays cost me money as i was still making car payments on a car we didnt own. finally on the 5th of Feb 44 days later they submitted the paperwork. they said they were very busy and that is why the task which most adjustment companies take 2 weeks to do. This cost me $470 i should not have had to pay.

  Business Response

  Date: 02/06/2024

  *********************** is not a customer of **********************. **********************'s customer in this matter is USAA, who assigned ******* vehicle to Copart as part of an insurance claim. If ***** has any issues regarding their vehicle while it was at Copart, they should address them with USAA who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to pick up the title, I called customer service in ********** ************** and they said the title would be available for pick up.!!! and then customer service tried to scam me with a power of attorney document an email to me I rejected!! me and my spouse witness when we came to the front Desk!! in fact they did not have a title for me couldnt tell me the history of the car!!! tried to see me and tell me that the car was a junk car for parts. I didnt say that on the listing.!! I rejected the car and asked for a refund suspiciously at the same time I believe they were transporting the car out the side of the building to my house without my authority, while I was rejecting the sale of automobile back!! When I return home to my place of residence. They were trying to take the car off the tow truck I rejected it and asked him to return the automobile back to the sender!!! The company suspended me off of their site, suspicious activity at customer service , there is fictitious behavior, and I believe its a scam!!! there is fictitious behavior, and I believe its a scam at the ********** Copart in **************!! customer service told me that the title was ready by phone with my wife witnessing this!! customer service told me that the title was ready by phone with my wife, witnessing this also pressuring me to sign a power of attorney which is a serious document!! which is a serious document. Also, the cameras all the way around my house. That witnessed me rejecting the whole delivery and ordered him off my property because I just left from ********** ************** and they said that they would stop the order.!! that witnessed me rejecting the whole delivery and ordered him off my property because I just left from ********** ************** and they said that they would stop the order Im asking for $1500 of my money to be refunded. Its like Im giving my money all to a scam. The total amount was $2000. they couldnt tell me where they got the car from.

  Business Response

  Date: 02/06/2024

  **************,

  The referenced vehicle was advertised and sold with a title type listed as "Bill of Sale"; not a title. In reviewing your member account, the management team at the Copart purchasing location has extended a one time courtesy sale reversal which returned the funds paid to the member account.

   

  Copart respectfully request the BBB to close this complaint as the Copart purchasing location has returned the funds paid for the referenced vehicle and reversed the sale.

   

   

  Customer Answer

  Date: 02/06/2024

  I no longer want to do business with Copart and I wish that all funds be sent back to my bank account or original PayPal account to be refunded !!! Copart account was suspended, and I wish for it to be closed and for my funds to be returned back to my bank account after my experience was so horrible and deception. Thank you.!! was suspended, and I wish for it to be closed and for my funds to be returned back to my bank account after my experience was so horrible and deception. Thank you.

  Customer Answer

  Date: 02/06/2024

  I am rejecting this response because:   I no longer want to do business with Copart and I wish that all funds be sent back to my bank account or original PayPal account to be refunded !!! Copart account was suspended, and I wish for it to be closed and for my funds to be returned ***** back to my bank account after my experience was so horrible and deception. Thank you.!! was suspended, and I wish for it to be closed and for my funds to be returned back to my bank account after my experience was so horrible and and the employees at Nightingale ************** are scamming customers Thank you.

  Customer Answer

  Date: 02/06/2024

  And therefore Copart at the Nightingale, **************, location has suspended my account, and I wish for the closure, the account!!! and that my funds be returned back to my bank account ***** dollars, not to a Copart account I wish not to do business because of the behavior of the business!! Thank you!!

  Business Response

  Date: 02/07/2024

  Our records indicate you have proceeded with a chargeback on your method of payment - the funds paid for the vehicle referenced has been applied to the chargeback received from your financial institution.

   

  Copart respectfully request the BBB to close this complaint as our member has requested a chargeback with his financial institution regarding the purchase of the referenced vehicle. The purchasing location has refunded the funds paid and returned to the method of payment. 

   

  Customer Answer

  Date: 02/07/2024

  in reference to Copart, reply to the messages between BBB , and the Consumer *********************** when the refunds have been received to my payment method I will reach out to the Better Business Bureau to notify them that it has been resolved!! I was threatened by customer service yesterday that they wouldnt refund the money back to the payment source, but when funds are received, I will notify BBB that theres been satisfactory refund!!! 

  Customer Answer

  Date: 02/07/2024

  in reference to Copart, reply to the messages between BBB , and the Consumer *********************** when the refunds have been received to my payment method I will reach out to the Better Business Bureau to notify them that it has been resolved!! I was threatened by customer service yesterday that they wouldnt refund the money back to the payment source, but when funds are received, I will notify BBB that theres been satisfactory refund!!! 

  Customer Answer

  Date: 02/07/2024

  in reference to Copart, reply to the messages between BBB , and the Consumer *********************** when the refunds have been received to my payment method I will reach out to the Better Business Bureau to notify them that it has been resolved!! I was threatened by customer service yesterday that they wouldnt refund the money back to the payment source, but when funds are received, I will notify BBB that theres been satisfactory refund!!! 

  Customer Answer

  Date: 02/08/2024

  I have reviewed the business response and accept this resolution. When the funds are deposited back into my original payment method.!!! Once the payment method has received the refund all complaints will be dropped successfully. Thank you.!! but currently I have not received any refund to my original payment method yet.!! Please note I was threatened by customer service that I wouldnt get a refund the day before yesterday by voice!!

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed to Copart for inspection through USAA after an auto accident. They had instructions to return my back license plate along with an attached Federal *************** frame tag. They have photos of my car having the tag attached but I didnt recover the frame. So I believe and employee has stolen it.

  Business Response

  Date: 02/06/2024

  ************************* is not a customer of **********************. **********************'s customer in this matter is USAA, who assigned ******** vehicle to Copart as part of an insurance claim. If ******* has any issues regarding their vehicle while it was at Copart, they should address them with USAA who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Copart, Inc., outlining a deeply unsatisfactory experience with a recent vehicle purchase.
  On Jan. 27, 2024, I utilized Copart's online auction platform to purchase a 2016 VW Tiguan (*** ********). The vehicle's listing on the Copart website indicated a clean title with minor dents and scratches. Regrettably, upon taking possession of the vehicle, I discovered significant undisclosed mechanical issues that were not reflected in the listing.
  
  To address this matter, I engaged in extensive correspondence with both Copart and the specific yard from which the vehicle was purchased. Despite my efforts, I have encountered substantial obstacles in obtaining a fair resolution. Copart consistently defers responsibility to the yard, while the yard maintains that they accurately represented the vehicle, refusing further review.
  
  I wish to draw your attention to specific details in my correspondence:
  
  Yard's Misrepresentation: In my phone conversation with the Yard associate (named Cindy) on Jan 29, she asserted that I should have referred to their website for more details before purchasing the car. As a Copart Member (Member Number: ******), I purchased the vehicle directly through Copart's platform and not from the yard. There was no link provided on Copart's website to access the yard's description of the car.
  
  In their final email, the yard's general manager Alyssa ******** stated, "As stated, none of the information Copart provided on the listing was false," contradicting my experience and the details outlined on the Copart website (see attached please, there is nowhere you can find saying the car is non-driver)
  
  I have attached a copy of the car description from the Copart website to this complaint, underscoring the discrepancies between the listed information and the final response from the yard.

  Business Response

  Date: 02/07/2024

  In response to
  the claim asserted by **** ***** about a vehicle that was purchased at Copart’s
  auction.  One of the prerequisites to
  establishing a member account with Copart is agreement to Copart’s binding
  Member Terms and Conditions.  **** *******
  member notes indicate that Mr. ***** consented to the Terms and conditions on 11/28/2023.  These
  Member Terms and Conditions state:
  Copart and its vehicle
  sellers expressly disclaim the accuracy or completeness of any and all
  information provided to Members regarding vehicles, whether provided in
  written, verbal, or digital image form (“Vehicle Information”). Vehicle
  Information provided by Copart and its vehicle sellers is for convenience only.
  Members shall not rely on Vehicle Information in deciding whether or how much
  to bid on a vehicle offered for sale through Copart. Vehicle Information
  includes but is not limited to: year, make, model, condition, ACV, damage
  amount, damage type, drivability, accessories, equipment, mileage, odometer
  disclosures, vehicle identification number (e.g. “VIN,” “HIN,” and serial
  number), title, repair cost, repair history, title history, and total loss
  history… Vehicle parts may be missing. Copart does not guarantee that vehicles
  meet or can be modified to meet local emission and/or safety requirements. It
  is the sole responsibility of the Member to ascertain, confirm, research,
  inspect, and/or investigate vehicles and any and all Vehicle Information prior
  to bidding on vehicles.
  Once a vehicle is removed
  from Copart’s premises it is accepted AS-IS, and under no circumstances will
  Copart be liable for subsequent claims of damage or loss of any kind or nature
  whatsoever. 
  HadMr. ***** came out to inspect the
  vehicle before bidding he would have been fully aware of any issues associated
  with it. The webpage advertisement even provides a list of Inspector Services,
  who for a fee will come out and inspect the vehicle and provide an in-depth
  report after the inspection. All these tools were available for **** ***** to
  utilize, but he failed to use any of them. Mr. ***** had the
  referenced vehicle picked up on 1/26/2024,
  knowing that it would be labeled an ‘As-Is’ and not returnable once it left the
  Copart facility.  Accordingly, Copart
  rejects any and all demands **** ***** has regarding a refund.  

  Customer Answer

  Date: 02/09/2024

  I am rejecting this response because:   I am writing to provide a response to Copart's statement regarding the vehicle purchase complaint I filed. I appreciate your attention to this matter and request that you carefully consider the following points in light of Copart's response:
  Terms and Conditions Disclaimer: Copart's assertion that I agreed to the Member Terms and Conditions is correct; however, the disclaimer they provided does not absolve them of responsibility for misrepresentation or deceitful practices. While the terms may state that Copart disclaims accuracy or completeness of vehicle information, this does not give them carte blanche to provide false or misleading information.
  Misrepresentation of Vehicle Information: Despite Copart's disclaimer, their website still serves as the primary source of information for potential buyers. Contrary to their claim, the vehicle in question was not listed as a non-driver on their website. This is a direct contradiction to their statement and raises concerns about the reliability of information provided on their platform. when, in particular, considering the fact that the Site manager insisted on the inclusion of 'non-driver' on their car description while it was not true. 
  Omission of Mechanical Damage: Unlike other vehicle descriptions that typically disclose mechanical damage, the listing for this particular vehicle failed to mention the blown engine, and they were definitely aware of this fact because they detailed the car before posting it. Copart's claim that it is the sole responsibility of the member to research and inspect vehicles does not absolve them of the duty to provide accurate and comprehensive information about the vehicles they auction.
  Failure to Provide Adequate Inspection Services: While Copart mentions Inspector Services for a fee, they fail to acknowledge that not all buyers may be aware of or have access to these services (and the services may not be as reliable as they claim). Additionally, the burden should not solely fall on the buyer to uncover undisclosed issues; Copart has a responsibility to ensure transparency and honesty in their listings.
  Based on Copart's response, it is evident that they are unwilling to accept responsibility for their actions and are attempting to shift blame onto the buyer. Their refusal to acknowledge the discrepancies in their listing and their dismissive attitude towards customer concerns further highlight the need for transparency and accountability in their business practices.
  In light of these circumstances, I urge the Better Business Bureau to take appropriate action to address Copart's deceptive practices and ensure that consumers are protected from such misconduct in the future.
  Thank you for your attention to this matter. I look forward to your response and assistance in resolving this issue.
  Sincerely,
  **** *****

  Business Response

  Date: 02/09/2024

  Copart’s position is unchanged in this matter and we stand behind
  our previous response.

  Customer Answer

  Date: 02/12/2024

  I am rejecting this response because: 
  
  I am writing in response to Copart's continued stance regarding
  the complaint I filed. Despite their assertion, I must stress that Copart's
  position remains unacceptable and fails to address the fundamental issues at
  hand.
  
  Conscious Misrepresentation: Copart's failure to provide an
  accurate description of the vehicle in question is a clear example of conscious
  misrepresentation. Contrary to their claim, the car was not labeled as a
  non-driver on their website (see attached). This deliberate omission
  demonstrates a lack of integrity and honesty in their business practices.
  
  Misleading Responses: Additionally, Copart's response to my email
  further perpetuates their pattern of dishonesty. By falsely stating that the
  vehicle was listed as a non-driver, they continue to mislead and deceive both
  myself and the Better Business Bureau. This behavior is unacceptable and
  warrants further scrutiny.
  
  Lack of Accountability: Copart's refusal to acknowledge their
  wrongdoing and rectify the situation highlights a concerning lack of
  accountability. Instead of addressing the legitimate concerns raised in my
  complaint, they continue to stand behind their previous response, further
  exacerbating the issue.
  
  In light of these ongoing discrepancies and Copart's refusal to
  cooperate in resolving this matter, I urge the Better Business Bureau to take
  decisive action to hold Copart accountable for their deceptive practices. Consumers
  deserve transparency and honesty when engaging with businesses, and it is
  imperative that Copart be held to these standards.
  
  Thank you for your attention to this matter. I trust that the
  Better Business Bureau will take appropriate action to ensure a fair and just
  resolution.
  
  Sincerely,
  
  Reza Samar

  Customer Answer

  Date: 03/15/2024

  Dear BBB, 

  I am really disappointed of closing the complaint. The general  manager of Copart branch in Nampa, Idaho clearly gave false information (in other words, lied) by stating in writing that they posted the car as non-drive in Copart website, while there is not such a thing or anything close to it in their website. Copart marks mechanically damaged cars as 'mechanically damaged'. But the car I bought was marked "minor dents/scratches' in the primary damage field ( as shown in the attachment I sent before and attached here. In other words, they misinformed me by publicly not posting car as mechanically damaged in the required field and repeated their lies at  least twice in writing in their emails. 

  If this is not a clear case of misinformation and fraud, what is then? The car I bought had a blown engine (about $6000), they were well aware of it, and they did not disclose this  information. 

  Please have another look at the attachments and try to solve the issue as fair as possible. 

   

  All the best

  **** *****

   

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart is a vehicle auction facility. As I was working through an insurance claim my car was moved to Copart for storage. My vehicle was returned damaged with scratches, dents, chips in the paint and items stolen from the vehicle. I contacted the General Manager of the ******** location who's information and name are on their website. The GM's email response was that they damage vehicles as their standard practice and she's not going to take responsibility. She said she'd cover the cost of my license plate that they destroyed and that's it.

  Business Response

  Date: 02/02/2024

  *************************** is not a customer of ********************** and has not purchased anything from or through Copart.Copart's customer in this matter is USAA, who assigned ***** vehicle to Copart as part of an insurance claim, but later requested the vehicle be returned to him. If **** has any issues regarding his vehicle while it was at Copart, he should address them with USAA who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you.  Copart

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from here last week and pickers it up December 29th . Under highlights it stated this truck was put into gear and moved . Thats now the case I got it home tried to back it off the trailer and the transmission is bad doesnt move back or forward. *** contacted you lot supervisor and I didnt get a response. I spoke with your title supervisor she got smart wit me and said its as is she cant help and ask ******** how many times I called ! How would I remember ******** if Im not calling everyday about this situation not being resolved! Ive been calling and not received a call back.then got this from management *****, This vehicle was running and driving when the accident occurred. It moved forward for us at the time of receiving. You could have checked this out before purchase or before it left the facility. You chose not to do either. Once it leaves Copart the vehicle is yours. I would suggest that based on the location of the hit , you check the transmission cooler lines and the trans fliud level.*********************************** General Manager Copart *********************************************************** ************** Office This was not true yes the truck comes on but doesn't run forward or back

  Business Response

  Date: 02/02/2024

  Unfortunately, ********************* did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart