Business Profile

Online Car Dealers

Copart, Inc.

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Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

439 total complaints in the last 3 years.
152 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle through an online auction. I reside over 40 miles away from the lot where the vehicle needs to be picked up from. To save myself the hassle, I decided to not go through with a rental reservation for a pick up truck and also renting a trailer to bring the vehicle back home on. Instead I paid Copart to have my vehicle delivered since that was an option on their website. When I arrived at the lot to pick up the title I was told by the Manager ***, that their system has an error and I was unable to have my vehicle delivered and that I would be refunded and would have to find my own tow truck. So I basically drove over 40 miles just to get to the lot to be told no, find your own way to get your vehicle home, we cannot offer you any other tow options and you have 3 days to pick the vehicle up before you pay for storage fees. I was expected to pay for a vehicle that I had bid on, but a delivery exception could not be made for me after coming all the way down to the lot. I can be reached at ************
Business Response
Date: 02/06/2024
The management team at the purchasing location has confirmed *************************** arrived at the Copart purchasing location to secure the title for the referenced vehicle. It was recognized that the delivery location was not in the Copart purchasing location pickup area and they would be unable to deliver the vehicle to the requested location. The Copart team also identified the referenced vehicle was a clean title and permissible to be driven off the lot. The onsite team added an appointment for the owner to accommodate her as a walk-in and had the vehicle brought out so she was able to take the vehicle that day and not have to arrange or pay for any additional transportation. Our records indicate *************************** secured the vehicle that day and left the Copart purchasing facility with the referenced vehicle. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ******************** member notes indicate that ******************** consented to the Terms and conditions on 1/27/2024. These Member Terms and Conditions state:
Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever.
******************** picked up this vehicle on 2/1/2024, knowing that it would be labeled an As-Is and not returnable once it left the Copart facility. Accordingly, Copart rejects any and all demands *************************** has regarding a refund.
Customer Answer
Date: 02/06/2024
I am rejecting this response because: I would like for my delivery fee of $130 to be refunded back to its original form of payment or via check, opposing to me being refunded to Coparts unapplied funds. The disconnect with the delivery is no fault of my own.
Business Response
Date: 02/06/2024
********************,
If you do not wish to use the returned delivery fee toward the purchase of another vehicle, you may request a refund by emailing ****************************************** Please ensure that you provide your member number as well as any other details surrounding your refund.

Thank you
Customer Answer
Date: 02/06/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:02/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****************** customer was in a accident resulting in a total loss. Allstate denied claim 1/31/23. We contacted Copart in ******, ** to sale the car. The process was started on 2/13/23 with *********************. After the process was started ************ stopped communicating by phone or emails. Months passed with ************************* trying to get this 2014 Acura sold. Sale was complete on 9/18/23 with a bid of $850. Copart said that we now owe them $329, due to fees of storage fees of $950. plus other fees total of $1179. We have tried for months to resolve this issue and nothing has yet to be done
Customer Answer
Date: 02/05/2024
A REFUND OF $500 WAS SAID TO HAVE BEEN DONE..BUT ****************** ONLY RECIEVED $171.00
Business Response
Date: 02/12/2024
In reviewing the lot referenced; our records indicate a proceeds check in the amount of $171.00 has been issued to ******************. The lot details reference a credit issued by the management team at the Copart selling location. There is no balance listed as being due.

Copart respectfully request the BBB to close this complaint as there are no charges owed.
Customer Answer
Date: 02/12/2024
I am rejecting this response because: we only received $171.00 credit.. out of a $500.00 credit issued. I have attached copy of email that was sent to ****************** on 10/24/2023
Business Response
Date: 02/19/2024
The management team at the Copart selling location has issued an additional credit towards the storage charges applied to the referenced lot. Our system currently reflects an additional proceeds check to be send to ****************** in the amount of $445.

Copart respectfully request the BBB to close this complaint as all storage charges have been removed from the referenced lot.
Customer Answer
Date: 02/20/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle from copart. The vehicle listing was clear and noted the miles on the vehicle were accurate and actual.. As I received my vehicle a friend warned me about a recent recall on the vehicle and to check the car fax to make sure the previous owner took care of the recall. As I checked the car fax I noticed the miles on the vehicle were not the same and was actually reported by ***** for fraudulent odometer rollover. The miles on the vehicle have jumped several time. I called the Lexus dealership that serviced the vehicle and they confirmed the fraudulent activity, as a result of this information, I asked Copart for a refund but they have refused to give me one. The listing that caused me to purchase the vehicle was clear false advertisement. I demand a full refund and an apology from copart.
Business Response
Date: 02/01/2024
Dear ***********************************,

In order to bid on a vehicle, prospective bidders must first create a Copart member account. ********************** does not sell Vehicles to non-members.

Our records reflect that this Vehicle sold to ************* LLC, a registered broker (and member)not ***********************************. ***************************** is not listed as an authorized cardholder with ************* LLC, which means that he is not approved to speak to Copart regarding ************* LLCs account or ***********************************'s privity of contract extends solely to ************* LLC, and ************* LLCs privity of contract extends to Hussain *********** No direct business relationship exists between Copart and ***********************************. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to ABM.
Copart respectfully requests the BBB close ****************************** complaint, as this sale only involves the broker and does not involve Copart in any way. We suggest the complainant contacts the broker where they bought the vehicle.

Thank you,
Copart
Customer Answer
Date: 02/01/2024
I have reviewed the business response and accept this resolution.
Greetings,

******************************************** am the petitioner of this complaint. After talking to the Lexus dealership again they told me they made a mistake inputting the mileage into there system which caused the mileage to appear higher then what was reported. It was a system error. For that reason I wish to cancel my complaint please, please disregard my complaint and all that I attached with it.

Thank you very much,

***********************************

************
Initial Complaint
Date:01/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle that was supposed to be drivable. It was an online auction, once I got there I was told the vehicle was not drivable. The person who was very nice told me I had no recourse since I had already paid. I had a towing service take it to my mechanic and was told it needs an engine and would not be less than **** dollars. If I was told in the online auction I was unable to drive it off the lot I would not have bought it. I understand there is a ****** buying from an online auction but this was just scam.
Business Response
Date: 01/31/2024
In response to the claim asserted by *********************** that was purchased at Coparts auction was misrepresent as Run & Drive. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. Mr.************;member notes indicate that he consented to the Terms and conditions on 1/16/2024. The definition of Run and Drive when you see it on the website advertisement states:
At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is

The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:

Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles,whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.

Had ************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ************** to utilize, but he failed to use any of them. Additionally, our records indicate this vehicle was not advertised as a run & drive vehicle. Our website disclosed the vehicle damage as All Over and Mechanical. Accordingly, Copart rejects any and all demands ************** has regarding a refund
Initial Complaint
Date:01/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep receiving letters from Copart Auto Auction and each time I have called them to tell them to STOP sending me these letters (some are Certified) because I have not own the 2018 Nissan Altima since January 2020. Bridgecrest repossessed the vehicle from me after it was involved while parked in a hit-and-run accident. I have literally begged this company (see attached letter) to please leave me alone. On one occasion I called, the lady stated that the title is still in my name, and I told her I do not own, nor do I have no interest any interest in this vehicle. I want them to stop HARASSING me about this vehicle that I no longer own. Thank you!
Business Response
Date: 01/29/2024
***** ******* is not a customer of Copart and has not
purchased anything from or through Copart. Copart's customer in this matter is National
General Insurance, who assigned a vehicle to Copart as part of an insurance
claim that was last registered to *****. State law requires that we contact the
last registered owner prior to proceeding with state abandonment guidelines. As
this is not related to a marketplace issue, Copart respectfully requests the
BBB close this complaint. Thank
you. Copart
Customer Answer
Date: 01/29/2024
I am rejecting this response because I have told you all for the LAST time to leave me alone and stop harassing me! FIND OUT WHO THE NEW OWNER IS FROM WHOMEVER! I can assure you that if I receive another letter from you all, I will contact my attorney and take action against your company.
Sincerely,
***** *******
Business Response
Date: 01/29/2024
Copart’s position is unchanged in this matter and we stand behind
our previous response.
Customer Answer
Date: 01/29/2024
I am rejecting this response because: COPART (YOU) RESPONDED "COPART'S POSITION IS UNCHANGED IN THIS MATTER AND WE STAND BEHIND OUR PREVIOUS RESPONSE" - REST ASSURED IF I RECEIVED ANOTHER LETTER FROM COPART (YOU), MY ATTORNEY WILL BE CONTACTED!! I CLOSE MY CASE!!!

***** *******
Initial Complaint
Date:01/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am buyer ******. I logging this complaint about predatory business practices. I am talking about systematic forced charges of lot fees. lot #******** was purchased 1/3/24. To pickup a vehicle I was told to schedule an appointment. The first available day on the schedule was on 1/8. I thought well this must happen all the time, so there must not be a charge for forced holding days. I talked to the location and I got the most pollical answer" we have enough slots available for the cars we sell". I stated well that sounds like an opinion not a fact because the fact was I bought the car on 1/3 and the first appointments were not open until 1/8. Then the staff lead ******* let me know that she hears this all day, and if she refunded everyone this happened too, she would loose her job. It seems corporate has systematically forced fees on buyers, and forcing staff to enforce unlawful business practices. If staff was a loud to refund without fear then corporate would know that the appointment app is broken.
Business Response
Date: 01/25/2024
*********************************,

All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there. Additionally,in reviewing the lot details, storage charges accrued for the lot referenced were $35.00 not $55.00

Thank you,
Copart
Customer Answer
Date: 01/25/2024
I am rejecting this response because:
This invoice provided did not have a breakdown.
You have not explained why copart does not allow me to pickup my vehicle to avoid storage fees.
I have explained that this is predatory business practices.
Your application , forced me to await till 3/8 to pickup the vehicle. My tow driver was available Thursday and Friday.
Business Response
Date: 01/25/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
I have attached an invoice for with the breakdown of the charges for the referenced vehicle. You can also view this invoice from your Copart member account.
Initial Complaint
Date:01/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to protest and demand withdrawal of copart relisting charges added to my account on lot ******** with VIN: *****************. I won this lot through a fair bidding process on Jan 12, **** at around 9:03 a.m. PST. The payment due date assigned to the lot was 20/01/2023. I went above and beyond to make sure that payment on the lot was made before the due date. On January 17th 2023, a payment was made for the lot using an international debit card (my brother's) bearing my surname. The money was debited from the said account but ********************** refused to accept the payment because "it was made using an international card that does not bear my name" (statement made by copart accounting department representative) despite the fact that it bears my surname. The money is yet to be returned into the debited account, leaving me with no option to explore alternative payment channels. Copart also mentioned categorically that they do accept payments through international credit/debit cards (see screenshot below). This is totally unacceptable and an error from your side. I, therefore, demand an apology and withdrawal of relisting fees added to my account.
Business Response
Date: 01/25/2024
In response to the claim asserted by Usman *********** a vehicle that was purchased at Coparts auction and relisted. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ************* member account indicate that ****************** has consented to the current Terms and conditions. These Member Terms and Conditions state:
H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account *** not be transferred or assigned to any other person or entity. The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization. The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
D. Relist Fees.In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart ***, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees. Relist fees *** vary by facility. The Member agrees to verify relist fees prior to bidding on vehicles.
By agreeing to these Member Terms and Conditions, ****************** acknowledges that he understood the referenced risks. On 1/12/24, ****************** purchased this vehicle during our auction knowing the vehicle would be relisted if not payment was not received timely. Additionally, all member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there. Copart asks that the BBB close this case as everything was presented to Usman ****** prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member.
Business Response
Date: 02/08/2024
In response to the claim asserted by Usman *********** a vehicle that was purchased at Coparts auction and relisted. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ************* member account indicate that ****************** has consented to the current Terms and conditions. These Member Terms and Conditions state:
H. Bids Entered. Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
E. Account Activity. Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account *** not be transferred or assigned to any other person or entity. The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization. The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
D. Relist Fees. In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart ***, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs, including court costs and reasonable attorneys fees. Relist fees *** vary by facility. The Member agrees to verify relist fees prior to bidding on vehicles.
By agreeing to these Member Terms and Conditions, Usman ****** acknowledges that he understood the referenced risks. On 1/12/24, ****************** purchased this vehicle during our auction knowing the vehicle would be relisted if not payment was not received timely. Additionally, all member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there. Copart asks that the BBB close this case as everything was presented to Usman ****** prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member.
Customer Answer
Date: 02/11/2024
I am rejecting this response because: Copart does not address or admit the error from their part. You block/rejected the payment, on your part. And it is there on your website as supported by one of the photos I provided as evidence, you claim that users can pay with debit/credit cards, be it international or issued in the US. SO OWN YOUR MISTAKE AND MOVE.
Business Response
Date: 02/12/2024
Coparts position is unchanged in this matter and we stand behind our previous response. Additionally, the screenshot of the email provided explains we are unable to extend the payment due dates; however, once the funds were located within your member account you could advise and we could reverse the relist and reaward the vehicle to you.
Initial Complaint
Date:01/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ***** civic ex 2006 coupe got hit my **** ***** crv it became a total lost and now Im waiting to get paid by the **** insurance and there playing games and taking way too long to pay me knowing I told them I might get fired from my job until I fix my car. I send them every document they asked for and now there just giving me the run around saying I gotta wait till Monday until they can do anything about it. There basically telling me that until usaa yard gives the okay to send the payment they cant do anything about it and the representatives keep lying saying there sending emails to my adjuster and they are not sending anything. Im so close of going to my lawyer and the police cause this is taking way too long this accident happen of December 15 2023. It should not take a month for a payout Im going to loose my job im really scared ??
Business Response
Date: 01/23/2024
*********************** is not a customer of ********************** and has not purchased anything from or through Copart.Copart's customer in this matter is USAA, who assigned ******** vehicle to Copart as part of an insurance claim. If ******* has any issues regarding his vehicle while it was at Copart, he should address them with USAA who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint. Thank you. Copart
Initial Complaint
Date:01/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was interested in bidding on Lot/Invoice # ********. When I checked shipping estimate on their company website - it provided delivery estimate to my zip of $150.After winning the auction on the 2015 Titan in ***** ******** (********************************************************************************************) the website would not let me chose shipping. After I called I was informed that shipping was not availible from the vendor and I would have to use a 3rd party company for signifigantly more money. After reaching out to the company I was told by the location General Manager (***********************) that I am outside their delivery area. I asked for the company either to honor the original shipping estimate or provide me a full refund. The website was updated (after I paid for the vehicle) to state that "shipping is not availible for this lot" . It is an unethical business practice to lead someone to believe that delivery is availible for a certain price, and only later change the statement. To date, COPART has stopped communicating with me and suspended my account after I told them I was informed this was a violation of the ******** Consumer Protection Act and that I was going to dispute the charge with my credit card company.At this point, the vehicle is still at Copart premises, and I would like them to refund my full bid.
Business Response
Date: 01/29/2024
We do apologize for any misunderstanding; our website does provide our members with an estimated cost of towing/delivery; however,delivery services are requested within your Copart member account dashboard.Unfortunately, Copart delivery services from the purchasing location are not available as your address is outside of their delivery and pickup areas. The management team at the purchasing location has exhausted all efforts in attempts to assist and provide additional delivery options. ********************* services were not ordered on this vehicle and denied. The Copart purchasing location also offered to provide additional days free of storage charges to allow time for you to obtain your own transportation and/or pickup of the referenced vehicle.

Copart respectfully request the BBB to close this complaint as we have exhausted all efforts to assist ****************; unfortunately, delivery services for this vehicle to his address is not available.
Customer Answer
Date: 01/29/2024
I am rejecting this response because:
1. It is a false statement to say that ******** services were denied. I was never offered any proposal from co-part directly and was told that I had to work with a 3rd part vendor.
2. You are stating that "Copart delivery services from the purchasing location are not available as your address is outside of their delivery", but your website clearly provided an estimate for services during the bidding process and up until I fully paid for the vehicle. Your staff only notified me after I had fully paid that your website had this error. Your corporate issue should not require me to incurr additional expenses.
Business Response
Date: 01/29/2024
Coparts position is unchanged in this matter and we stand behind our previous response.
Customer Answer
Date: 02/05/2024
COPART's response has not addressed my fundamental concern that their website misleads customers to believe that COPART will provide delivery services for a reasonable cost (based on the *** code search tool and map confirmation feature on their website) and that their response is not consistent with their corporate values stating their "...technology supports transparency and disclosure".
Initial Complaint
Date:01/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle at the ******* Copart. It stated it ran and drove. When I picked it up we noticed the engine was seized and all the spark plug and ignition coils were removed. I called the office there and state I didn't want the vehicle. The lady informed me that I could not return it and would have to email the Manager *********************. I asked to speak to him and she stated the only way he'll communicate is by email. I have attached the mail I sent him the next day as it was 5pm when I got it and never received a response. As I explained in my email and letter attach I contacted the previous owner and the insurance company who both informed me it went to Copart because the engine was seized. They informed me the plug and ignition coils were removed prior to going to Copart in an attempt to see if the engine would turn but it would not. This means they knew it would not start and run and drive, and that the engine was seized. They defrauded me.
Business Response
Date: 01/22/2024
Good morning,

In reviewing your member account; our records indicate the management team at the Copart purchasing location has reversed the sale of the referenced vehicle. The total amount paid of $6,702.28 has been returned to your member account. Unfortunately, the cost of the battery nor transportation expenses will be refunded.

Copart respectfully request the BBB to close this complaint as we have refunded our member for the purchase price of this vehicle.

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Copart, Inc. is NOT a BBB Accredited Business.