Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart

  1983 Montauk Highway Brookhaven, NY 11719

• 

  Copart, Inc.

  81 Apollo St # 4 4th Floor Brooklyn, NY 11222

• 

  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

• 

  Copart, Inc.

  4007 Admiral Peary Hwy Ebensburg, PA 15931

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Copart for years, and I have never faced any issues except when dealing with their accounting department. My member number is 410187, and I made an international wire transfer this past Thursday-Thursday is the last working day in my country-and when sending the transfer, the bank employee replaced the remarks and changed the numbers of my member number by mistake. However, I have been trying to contact their customer service and accounting departments to solve this issue but have received no response at all!
  I have sent multiple emails (more than 10) and tried to call them (which cost me $45 in international calling fees), and to this moment I haven't received any response at all. Now I will pay more than $150 in late fees and storage fees, and I will face unnecessary delays.

  Business Response

  Date: 03/16/2023

  Mr. ******,
  
  In reviewing your member notes, on 3/13/2023 you inquired about your wire transfer; after researching the reference number provided the funds were applied to the vehicle referenced on 3/14/2023. Unfortunately, the banks error resulted in the delay of the application of your payment. Additionally, our records indicate the referenced vehicle was purchased 3/8/2023, in order to prevent any late payment fees payment would should have been received by 3/10/2023. All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there.
  
  
  
  Thank you,
  
  Copart

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted required PassPort for verification I paid $99 for Basic Membership I paid $159 for Elevated membership I paid $400 credit toward my online bids I won the bid on a car Copart suspended my account and gave me 3 days to pay and move the vehicle off the lot They required that I submit Address verification before they would enable my account - I submitted documents 3 times through email and each time they tell me to wait 1-3 business days for it to verify Basically, they are taking a long time to be able to charge me extra fees and storage costs for the car being on their lot Their business structure is set up to hurt the customer by malpractice

  Business Response

  Date: 03/13/2023

  In response to the claim asserted by ***************************** about his request to refund his Copart Membership fee, one of the prerequisites to bid on prospective vehicles is establishing a member account with **********************. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Copart's binding Member Terms and Conditions. ********************************* member notes indicate that he consented to the Terms and conditions on 12/3/2022. These Member Terms and Conditions state:
  IV. MEMBERS
  A. Member Eligibility. You *** sign up as a Member at Copart if you are at least 18 years of age. In addition, state-specific registration requirements and applicable laws, regulations, and restrictions *** further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  B. Member Types.
  1.Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests *** search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests *** not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  2.Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit *** also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  3.Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address. Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  
  By agreeing to these Member Terms and Conditions, ***************************** acknowledged that he understood that he was signing up for yearlong membership.
  Our security department has confirmed your member account was suspended due to a random security audit. In review of the account, it was determined a proof of residency is needed to verify your account information as there were multiple IP address hits ranging from ************** to ******** on the same days. Unfortunately, the proof of residency provided are not acceptable as they are dated older than ***** days. Once you have provided proof of residency documents that are dated within ***** days, the member service department will review and update your account accordingly.
  Additionally, in reviewing your member account history, lot ******** was relisted at no fee to you as well as any/all storage charges removed.
  Copart respectfully request the BBB to close this complaint as we have informed ****************** of the documentation needed to verify his member account. Additionally, we have removed any/all fees from ********************** account.
  
  Thank you,
  
  Copart
  

  Customer Answer

  Date: 03/14/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The reason the ** addresses were odd is because of a VPN on the computer.
  
  I have submitted a valid POR in the form of insurance bill from February. I have since been on work leave and I don't have another document at this time.
  
  My account was dissabled right after I won a car. The crooked dealings of Copart was disgraceful and cost me the car. Now I don't know if they're charging me fees and storage costs while my account is disabled. If they would enable my account, I can simply provide proof again. However, all attempts to provide my POR have been denied. As of now I can't get it enabled. Please refund my money and kindly stop dealing falsely.
  
  The insurance was discontinued but my address is still on there proving that I live there and well within 60 days.
  
  Copart employees are not being professional or fair. I've also filed a car title in my name with my address, as well as another bill.
  
  Please review my submitted documents and enable my account Otherwise refund all of my payments.

  Business Response

  Date: 03/20/2023

  Copart's position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 03/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Copart still will not enable my account after submitting a 4th document which is a Voter Registration document within 60 days. Copart is willfully negligent and ethically numb.
  
  I've explained the ** address situation and submitted required documents and I'm still not getting the service that I paid good money for.
  
  Any further lag in customer service should be considered a passive aggressive, dystopian requisite.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: March 7, 2023 Amount: $99 They are committed to provide an auction website that allowed you to *** on salvage and clean title cars. The nature of the dispute is that 1) They tried to tack on 57% of the fee on a vehicle after I won an auction 2) I was not made aware of these fees when I signed up for the service.3) They are now trying to tack on a $600 relist fee for not accepting the invoice even though I had not agreed to their fee schedule when I signed up or *** on the vehicle. The business has not tried to resolve the dispute with me. Account number: ****** Lot number ************** (************************************************************************************************************) High level description:- I intended to buy the vehicle at the auction for my max *** of $1100. I won the vehicle for $1000, and then saw that "$1573" was due now.- I was not made aware of the additional fees when I signed up for the service.- I refused to pay the fees when I called them to resolve it and at the end of the day want a refund for my membership.

  Business Response

  Date: 03/10/2023

  **************,
  All member fees are outlined in the Member ****************** which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there.
  Additionally, one of the prerequisites to establishing a member account with ********************** is agreement to Copart's binding Member Terms and Conditions. ***************************** member notes indicate that ************************* consented to the Terms and conditions on 2/28/2023. These Member Terms and Conditions state:
  A. Fees. All Members agree to pay the member fee and other fees applicable to each vehicle purchase. The current fee schedules *** be accessed by registered Members from the "My Account" page of **********************'s websites. Member fees apply to all items purchased at a Copart sale, including miscellaneous salvage items sold as "Other Goods." All fees are subject to change without prior notice. The Member is solely responsible for ascertaining applicable fees prior to bidding on a vehicle.
  H. Bids Entered. Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity. Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Member's username and password through Copart's websites or through terminals located in kiosks at Copart facilities. A Member's account *** not be transferred or assigned to any other person or entity. The Member shall promptly notify Copart in writing in the event the Member's account, membership I.D., or username and password are used without authorization. The Member shall be responsible for all account activity and charges incurred prior to Copart's receipt of written notice from the Member of the unauthorized activity.
  D. Relist Fees. In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart ***, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs, including court costs and reasonable attorney's fees. Relist fees *** vary by facility. The Member agrees to verify relist fees prior to bidding on vehicles.
  By agreeing to these Member Terms and Conditions, ************************* acknowledges that he understood the referenced risks. Copart respectfully request the BBB closed this case as everything was presented to ************************* prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member.
  
  Thank you,
  Copart
  

  Customer Answer

  Date: 03/13/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would actually they are "NOT DISCLOSED" in the terms and conditions. Before paying the $99 to become a member, the fees are not viewable at all.
  
  Even in the new member guide, on your website, there is no mention of:
  1) What the fees are, and
  2) How much the fees actually are.
  
  The only thing I saw before signing up was the $99 registration fee which I would argue a reasonable person would interpret as the fee.
  
  Attached is the screenshot before you register as a member that it prompts you to sign in, which involves registering and paying the $99 fee....
  
  During the auction phase, here is what I saw when I was bidding.
  
  So at no point in the terms and conditions are the fees actually disclosed, and before becoming a member, they are not disclosed either.
  
  Additionally, during the auction, no additional fees are closed, and I assumed that an $1100 pure sale bid meant that was the total price of the vehicle.
  
  Clearly this was not the case and I am requesting a refund for my account because I would have never paid for the service had I known about the fee structure.
  
  I would like a refund for my $99 and will not be giving co-part any additional money since the fees were never disclosed prior to the auction.
  See Attachment/File: Screenshot 2023-03-13 ******

  Customer Answer

  Date: 03/13/2023

  ***Document Attached***
  New member guide here without any disclosure to fees:
  
  ****************************************************************************
  
  Additionally terms and agreement attached has no reference of the what the amounts for the fees are or how they will be calculated which creates confusion thinking I have already paid the $99 registration fee.
  
  If I was promted to the fee structure, final total, or anything else that would show me the amount due, this would be different.
  
  But the terms and condtions do not have the fee structure, and they are not listed during the auction which is ends up creating a charge which the consumer never agreed to.
  
  To me this is fraudulent and should be considered as a scam.
  See Attachment/File: newmemberguide.pdf

  Business Response

  Date: 03/16/2023

  Copart's position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 03/17/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  BBB,
  
  This business practice is clearly misleading, and in my eyes malicious to a new customer.
  
  I recommend that you have Co-part refund the $99 registration fee, cancel any additional fees that Co-part has charged to me, and escalade this further to ensure that new customers are fully aware of the feeds.
  
  I recommend co-part discloses
  1) The fee schedule when registering rather than after registering
  2) Discloses the fees during the auction when you place your bid.
  
  Please have Co-part issue me a refund, and fully close my account.

  Customer Answer

  Date: 03/17/2023

  ***fees not feeds
  
  customers are fully aware of the *fees.
  
  (Apologies for the grammatical error).

  Customer Answer

  Date: 04/26/2023

  BBB,
  

  It has been stated that: the business made a good faith effort to answer the complaint and has now closed it. Unfortunately, I dont believe this is true because Copart did not issue a refund and the fees were never disclosed during the process of signing up for their service.

  I still would like to request a $99 member refund based on them not disclosing their buyer fees as I would have never signed up if they were fully disclosed.

  Best Regards,

  *******

   

  Customer Answer

  Date: 04/26/2023

  BBB,
  

  It has been stated that: the business made a good faith effort to answer the complaint and has now closed it. Unfortunately, I dont believe this is true because Copart did not issue a refund and the fees were never disclosed during the process of signing up for their service.

  I still would like to request a $99 member refund based on them not disclosing their buyer fees as I would have never signed up if they were fully disclosed.

  Best Regards,

  *******

   

  Customer Answer

  Date: 04/27/2023

  BBB,
  
  I also wanted to provide to you an example of why their membership process is misleading. I found this link in the second page of a ****** search, which showed me the auction fees:

  ************************************************************************************
  
  This is information that should be publicly disclosed by Copart and referenced when signing up. Again if I was aware of the fee schedule prior to signing up, I would have never paid the $99 membership fee.

  Can you reopen this and help Copart issue me a refund for not providing information regarding the auction to a Non-member?

  Thanks,

  *******

• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/2022 I was scrolling through their website looking at vehicles. I found this specific vehicle which they were offering delivery on for $160. The main reason I purchased this vehicle is because they were offering delivery. I paid for the vehicle plus the delivery on 12/21/2022. I never received the vehicle. I reached out on the 3rd of January about my delivery. They said they were trying to find transport to deliver it & that they would email me by the end of the day. I never received an email. I reached out again on the 6th and spoke with *****. She told me they do not deliver out of state and that she had to contact "RCG" or something like that. Then she said I could have it delivered via "Central Dispatch" I told her if I was not going to get a delivery for the $160 that they charged me I did not want it. She then had an unpleasantness to her and said "Well you can try to get a buyback from the ** but idk if that will happen." I then said "well let's just see what that RCG quotes you then get back to me." She then said OK, she will email me. I never received an email from her. I then contacted again on the 9th. I spoke to a different lady this time. I asked to speak to the ** about finding a resolution on this vehicle. She said he was not there and that she would put a note on their computer to call me. I have not received a call. I called again January 11th at 4:05 and spoke to a woman who said there was a note put in about this lot saying they found different transportation but it would be an additional $190. No-one contacted me regarding this. I told her that I could not afford that and she said to email the ** and find a resolution with them. I emailed the ** that day and haven't heard anything back. I called again today at 1PM to speak to the ** and ***** told me yet again that she was not in and the only way to contact her is by email. I emailed the ** twice and called once. She would do nothing to assist me and told me she wont deliver my vehicle.

  Business Response

  Date: 02/24/2023

  **********************,
  
  Our apologies for any inconvenience you may have endured regarding the delivery of the referenced vehicle. Unfortunately, transportation requirements/laws differ from state to state and this facility is unable to cross state lines when delivering vehicles. The manager at the purchasing location has confirmed a buyback has been completed on this vehicle. Additionally, we received a chargeback from your paypal account regarding the original purchase price and delivery of this vehicle. The buyback funds for this vehicle has been applied to the chargeback that was listed on your member account. We appreciate your patience while resolving this issue.
  
  Copart respectfully request the BBB to close this complaint as this member has been fully refunded his purchase amount and delivery fees for this vehicle.
  
  Thank you,
  Copart
  

  Customer Answer

  Date: 02/27/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Would you please unsuspend my account?

  Business Response

  Date: 03/06/2023

  One of the prerequisites to establishing a member account with ********************** is agreement to Copart's binding Member Terms and Conditions. *************************************** member account indicates he has accepted the most current Member Terms and Conditions. These Member Terms and Conditions state:
  IV. MEMBERS
  A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age. In addition, state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  H. Membership Revocation. Copart reserves the right to inactivate, suspend or revoke a Member's account for any reason, in its sole and absolute discretion.
  In reviewing your member notes, the account was suspended due to the PayPal chargeback you initiated. It will be at the management's discretion to unsuspend and reactivate your member account.
  
  ********************** respectfully request the BBB to close this complaint as ********************** was aware of the terms and conditions of his membership and decided to become a member.
  
  Thank you,
  Copart
  

  Customer Answer

  Date: 03/07/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The manager did not issue a buyback. She did not offer me any viable way of getting this vehicle. I paid for delivery. The was told that delivery wasn't available. I was then told the vehicle is still mine and had to find my own way to get it. I finally was able to go pick it up but the dirty manager at that location then told me there was over $1000 in storage and late fees that I had to pay. Why should I pay storage and late fees on a vehicle that your company failed to deliver to me. That was unacceptable considering the fact that the main reason I bought that vehicle from that location was because delivery was being offered. I have bought a lot of vehicles in the past from my local locations without hiccups. I am asking that you reinstate my account, so I can continue buying from my local location like I have in the past. I will never buy from an out of state location again unless I expect to pick up the lot myself. Please let me know if this is an acceptable arrangement Copart can make?

• Initial Complaint

  Date:02/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Hyundai Tucson with Lot# 65781532 Vin# KM8J33A40GUXXXXXX from Copart location in NM - ALBUQUERQUE. I dispatched the vehicle through Central Dispatch to a trucking company Edish LLC in Warrington PA (Driver # XXXXXXXXXX) to transport the vehicle from the auction at NM Albuquerque to Baltimore MD. The driver went to pick up the vehicle but could not pick the vehicle because of the type trailer he has and the damage on the rear axle. Copart location then took the vehicle back into their lot and picked the title back from the driver, refunded the driver with the $95 storage paid at the location.
  I sent another driver to pick the vehicle after 3days and the location could not locate the vehicle till date, several calls made to the location has not been successful. They are telling me they will check on their inventory for 6 weeks now, I am not getting any response from them.
  The client I purchased this vehicle for is behind me for his vehicle and Copart location is not giving me any hope of the vehicle.
  I hope and pray BBB to help me get a resolution for this vehicle.
  
  Thank you
  
  ***** *****

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/21) */
  Mr. *****,
  
  Our records indicate the referenced vehicle was secured from the purchasing Copart location on 12/30/2022. I have attached the gate pass *** driver signed at the time of pickup. The vehicle was released to the transporter Jose Ramos Aguilar. We suggest you contact the transporter that was dispatched out to pickup your vehicle on 12/30/2022.
  
  Copart respectfully request the BBB to close this complaint as this vehicle was released to our members transporter.
  
  Thank you,
  
  Copart

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early Dec 2022 I placed a prebid on a vehicle. About the middle of the month I tried to also place a bid on a vehicle that was currently up for auction. I was unable to bid as much as I was prepared to. I contacted Copart and was told the the money I had used for my prebid vehicle was not available to me even though that vehicle was not even up for auction yet. When I asked for contact with a supervisor, they responded by email that I did not have access to my deposited money because it is tied up with the vehicle I prebid on (which still is not up for auction). I was referred to the terms and conditions on Coparts website. After reading them, nowhere in them does it state that brebid money is tied up until the prebid vehicle go up for auction and the action is completed. Why would anyone knowingly prebid on a vehicle and tie up their money indefinitly.

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/01/06) */
  One of the prerequisites to establishing a member account with Copart is agreement to Copart's binding Member Terms and Conditions. ***** *********'s member notes indicate that Mr. ********* consented to the Member Terms and Conditions on 4/25/2022.These Member Terms and Conditions state:
  
  II. SALE POLICIES
  
  H. Bids Entered. Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  
  V. FEES, PAYMENT, AND DELIVERIES
  
  H. Security Deposits.
  1. Security Deposit for Basic Members. Copart may require payment of a security deposit before a Basic Member may place a bid on a vehicle. Security deposit requirements may be changed at any time. Current security deposit requirements may be found at copart.com/securitydeposit.
  Security Deposits.
  1. Security Deposit for Basic Members. Upon registering as a Basic Member, no security deposit will be collected. A Basic Member may bid up to a maximum bid of $1,200 without payment of a security deposit. Notwithstanding the above described Basic Member bidding privileges, Copart reserves the right to require a security deposit be paid before a Basic Member may bid on a vehicle.
  A security deposit of 10% of the maximum amount that a Basic Member wishes to bid shall be required for bids over $1,200. For instance, if a Basic Member wishes to bid up to $3,000 for a vehicle, a security deposit of $300 must be paid prior to bidding.
  
  A Basic Member may request a refund of any unapplied security deposit online by visiting the Account Information page of Copart's websites. All refunds are subject to confirmation that the security deposit is not applicable to any open bids or unpaid charges. All refunds shall be credited to the credit card used to submit the deposit. In the event the credit card is not valid the refund shall be made by check and mailed to the Member at the Member's address on file with Copart within 30 days of receipt of written request and verification of amount due.
  
  Copart asks that the BBB closed this case as everything was presented to Mr. ********* prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member.
  
  
  Consumer Response /* (2000, 8, 2023/01/07) */
  Copart has canceled and reposted the vehicle in question, thus freeing up my prebid money.
  So the issue is resolved as far as I am concerned
  Thank you,
  ***** *********

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered with https://copart.com and bid for a 2006 Dodge Dakota. The vehicle listed showed that it ran and drive and the major issue was a knock on the passenger's side. Beyond that, the vehicle listed no other issues. When I received the vehicle I found it had the check engine light on, and two codes were present:1. TCM - transmission control module - this is a serious code and the vehicle is dangerous to drive in this condition. The TCM controls how the vehicle shifts gears in the tranny. IT also means the tranny has serious mechanical issues. This was not disclosed in the listing2. CAT converter - the second code was pointing the cat converter. The CAT converter was bad and this is a very expensive part to repair. 3. THe vehicle had significant rust issues under it, including the pan, bumpers, complete exhaust, strut, and springs. All of them were in a serious state of rust that the springs could just break free anytime and the vehicle would be involved in a serious accident. The vehicle was not in any shape or form road worthy.I tool the vehicle in for an ispection and also paid to get a complete report and the vehicle was returned to me in both instances and companies both said the vehicle is in an advance state of rust that it is not road worthy and the cost to fix the vehcile would be significant and it is not worth the investment because it would exceed 10,000 and that does not inlcude other issues of rust that was easting at the chasis and suspensions and the body of the vehcile.It is clear that COPART misled me by omitting to information about the listing that they know would not cause it to sell. Mechanical issues was not part of the lisitng and the vehcile had signigicant mechanical issues. Transmision Issues was also ommitted and they vehicle had codes for that also, and that was not part of the listing. lastly, significant rust issues under the vechile in an advance state was also omitted. They took my money by deception.
  

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2022/12/28) */
  In response to the claim asserted by ****** ********* that was purchased at Copart's auction was misrepresent as Run & Drive. One of the prerequisites to establishing a member account with Copart is agreement to Copart's binding Member Terms and Conditions. Mr. *********'s member notes indicate that he consented to the Terms and conditions on 1/25/2022. The definition of "Run and Drive" when you see it on the website advertisement states:
  At the time the vehicle arrived at Copart's location, Copart verified that the vehicle started, (ii) could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Copart's location. It is the Member's sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Copart's premises, the Member accepts the vehicle "as is"
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section §I.A of our T&Cs and reads:
  
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form ("Vehicle Information"). It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had Mr. ********* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for Mr. ********* to utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands Mr. ****** ********* has regarding a refund.
  
  
  Consumer Response /* (3000, 7, 2022/12/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Response not accepted because this is above and beyond run and drive. This is gross negligence and/or deception. This was deliberately done and information was deliberately withheld.

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17, 2022, I was notified of a transaction of a charge on my credit card. The transaction was from Copart without my consent or notification relating to a membership fee. I contacted Copart the same day and expressed that they did not have my permission for the transaction. They stated that I set up the auto pay, in which isn't true. The initial representative stated that I would received my funds with three days in which didn't happen; after the three days, I contacted them again, by phone, in which I was informed that my funds would be returned in seven days, in which did not happen. I, in turn, sent a certified letter with no response thus far. I simply want my funds ($59.00) returned to conclude this matter. If I were to exercise such actions, I'm confident there would be consequences.
  

  Business Response

  Date: 03/21/2023

  Business Response /* (1000, 5, 2022/12/27) */
  Mr. *****,
  
  In reviewing your member account, the notes indicate a refund was issued on 12/23 to the credit card on file. Typically, refunds are processed within 3-5 business days. We do appreciate your patience while resolving this result of unforeseen occurrence.
  
  Copart respectfully request the BBB to close this complaint as the refund has been issued.
  
  Thank you,
  Copart

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is the second time that I have received The worst customer service. The employees were very disrespectful and I was not allowed to tell my side of the story management handled me very poorly and I would like upper management to contact me so that I could explain what happened to employees went to management and would not allow me to explain my side of the story I was thrown out I came there as an owner to pick up vehicle I was told by management that if a slot was available they would still help me a slot came available and they told me to enter it into the queue it was not working properly I told him that and they told me it's time to go you can't come in here Expecting help at the last minute I did not come at the last minute I even called explaining that it was raining and traffic was bad the front desk clerk was very nasty with me the whole time and then when I responded with the same tone i was treated even worse This is one of the worst Copart facilities that one can visit I would recommend this place of business to no one please someone help me it is truly about the customer and the customer is always right then how can this be I don't want to be right because I just want to be right in this situation I just want to be treated like you're supposed to treat customers that's all yes I understand that it was time to go home but you have to treat your customers like you want to be treated even when it's time to go home

  Business Response

  Date: 03/08/2023

  Business Response /* (1000, 5, 2022/12/07) */
  Unfortunately, ******** ***** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:11/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  Liberty Mutual Insurance sold my 2004 Suzuki Grand Vitara to your company. Vin. ********XXXXXXXXX
  I need the licence plates back. The car was towed with the plates on it. I have to pay property tax until I surrender the plates.
  
  Best regards, ****** ******

  Business Response

  Date: 02/06/2023

  Business Response /* (1000, 5, 2022/11/15) */
  ****** ****** is not a customer of Copart. Copart's customer in this matter is Liberty Mutual, who assigned ******'s vehicle to Copart as part of an insurance claim. If ****** has any issues regarding their vehicle while it was at Copart, they should address them with Liberty Mutual who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.