Business Profile

Online Car Dealers

Copart, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Car Dealers.

Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

442 total complaints in the last 3 years.
153 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won the bid on Lot # ******** from a Copart lot In ********* on January 13th, 2024 and paid $8,573 for the vehicle + $15 title shipping + $1095 vehicle transportation. The *** was advertised with no error codes and a description that indicated only minor dents and scratches. Within 72 hours of the car being delivered, I brought it into a reputable smog shop for inspection and was told that 4 errors registered Fuel System, Catalyst, Evaporative System, and Oxygen Sensor. The smog technician noted that after around 100 miles-driven a check engine light would appear and we could narrow down what needed to be fixed. The photos and Copart select report posted on the listing clearly show no check engine light, nor any OBD11 error codes.I requested a full refund of the vehicle from the business on the grounds of a misrepresentation, the company declined and said that they had no obligation to look further into the vehicles condition prior to selling it. Although they misrepresented the vehicle by advertising it with no issues found related to OBD11 readings.Even with physical inspection of the vehicle ahead of time, I would not have been able to discover that there was tampering of the vehicles check engine light. The company hides behind a Members Protection Pledge even though they place blame on the customer where there was obvious tampering of the OBD11 sensors.
Business Response
Date: 01/23/2025
In response to the claim asserted by ******** *********** about a vehicle that was purchased at Coparts auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ******** Elizarrarass member notes indicate that Mr. ******* signed up to become a member and consented to the Terms and conditions on 9/19/2024. These Member Terms and Conditions state:
Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever.
HadMs. ******** *********** came out to inspect the vehicle before bidding she would have been fully aware of any issues associated with it.The webpage advertisement even provides a list of ******************* who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ******** *********** to utilize, but she failed to use any of them. Ms. ******** *********** had this vehicle picked up on 1/15/2025, knowing that it would be labeled an As-Is and not returnable once it left the Copart facility. Accordingly, Copart rejects any and all demands ******** *********** has regarding a refund.
Customer Answer
Date: 01/24/2025
I am rejecting this response because:
The OBD11 status was misrepresented on the copart report provided by the Copart inspector. No professional inspection option was offered for an additional price, as all Copart select vehicles receive the report for free.
If the OBD11 had no issues, it would be received with a valid reading showing no issues, which it did not. An in-person inspection would not have helped, as the battery had been disconnected, replaced, or needed to be jump started in the hands of Copart (if they truly were able to get an OBD11 reading for the report), which caused the OBD11 to not be readable for the purchaser. This undisclosed action, which in turn changed the status of the OBD11 reading conditions, was withheld by Copart. This discrepancy, if known to me, would have prevented me from buying the vehicle.
Business Response
Date: 01/24/2025
Coparts position is unchanged in this matter and we stand behind our previous response.
Customer Answer
Date: 01/24/2025
I am rejecting this response because:
By law, Copart has an obligation to accurately represent its products & adhere to laws against deceptive advertising, per the *************************
Customer Answer
Date: 02/03/2025
I am requesting that Copart provide the OBD11 report that was taken at their facility. If they did in fact test the error codes for the vehicle, they should have the report on file.
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined copart under their basic membership. I purchased a vehicle on Wednesday January 14th through an online auction. The seller had to approve of the price prior to finalizing the sale due to the value being under the reserve price. On Thursday January 15th a price was agreed upon for $19,500. As part of the sale Copart collects fees. In this instance the fees totaled $2727.50 with a non-secure payment. I made several phone calls and confirmed with copart that a cashier's check was a secured form of payment which subtracted $975.00 from their fee total. I followed their online directions for obtaining a cashier's check which mentioned nothing about remittance or remitter. I drove two and a half hours after taking the day off of work to find out it's required that my name is on the check under a remitter or remittance. I was told that would not work when I arrived handed over the cashier's check and tried to pick up my vehicle. This rule of sorts was made up on the spot as there was no instruction to do so via phone calls or on their website. My full name and the lot number were printed in the memo and I was told that would not work. I'm out gas money, a day's wages and my time to drive two and a half hours away from where I live. I want to be compensated for that and believe they could discount their fees appropriately to match that.
Business Response
Date: 01/24/2025
Mr. ********************* apologize that your experience with Copart was less than expected. Customer experience is very important to us. The management team from the Copart purchasing location has explained they have extended a courtesy credit towards the late payment fee as well as any accrued storage charges due to the payment rejection. Please do not let this most recent experience reflect poorly on our team and company. We strive to provide the best customer service to each customer each and every time. Thank you, **********************
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sons car was totaled in an accident and brought to their lot. Yesterday at 11:18 AM my son cell phone was turned on. Thisphone had been ***orted lost since December 27 and had not been charged up so obviously the battery on the phone was dead. The phone is actually in my name so through Find My iPhone I received an alert at that time yesterday that the phone was turned on. Copart has no business and no right to charge my sons phone and turn his phone on. Their job was to put it in an envelope and mail it back per the insurance adjuster. My sons privacy was completely violated because it is not their business to go through his phone. I spoke with a Tayden who acted like he knew nothing about. However I had multiple people there at Copart apologize and agree that it should not have gone through. I was transferred by another *** who saw it sitting on the office desk charging. I was then transferred to ****** to find out why. Why is its coparts business to charge MY phone?? Its not.
Business Response
Date: 01/21/2025
********* ******* is not a customer of **********************. **********************'s customer in this matter is GEICO, who assigned Stephanies vehicle to Copart as part of an insurance claim. If ********* has any issues regarding their vehicle while it was at Copart, they should address them with GEICO who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.
Customer Answer
Date: 01/21/2025
I am rejecting this response because: It is MY phone and I have power attorney for my son who owns the car. Copart turned his phone on to either 1. Steal it, or 2. Snoop through it. ***** did their part. Your worker took the phone out of the car and turned it on without our permission. It was coparts responsibility to ship the phone when getting the items from the car, and thats it. Not dig through peoples personal items.
Business Response
Date: 01/22/2025
Coparts position is unchanged in this matter and we stand behind our previous response.
Customer Answer
Date: 01/22/2025
I am rejecting this response because: They are WRONG for charging, turning on a cell phone and got called out on it when the Find My IPhone was dinged. An apology would have been nice. Two workers from Copart already told me on the phone that they had no business turning it on. I will be consulting a lawyer further.
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase price total with fees: $26587.50 Purchase Date: 12/30/2024 Vehicle 2022 Chevrolet Silverado Lot Number: ******** Location: ************** Purchase a Run and Drive vehicle had Copart's 3rd party transportation deliver unit (additional: $1665.00) received Friday 1/17/2025 made contact the 18th in regard to clearly misrepresented at no point was my vehicle a Run and Drive unit with the motor being disassembled. Contacted General Manager would not take my **** claim and also stated they have no proof of running and could not get a video due to oil leak. Which means the unit was not run and drive. Refused resolution. Copart customer service was also surprised that ** was not willing to work with me on a resoloution. If you bought a vehicle listed as "run and drive" on Copart and received a car with a torn apart engine, this is a significant issue and likely indicates a major discrepancy in the vehicle description , meaning you may have grounds to file a claim with Copart as the listing was demonstrably inaccurate and not reflective of the actual condition of the vehicle when you received it; "run and drive" typically means the car was able to start and move under its own power when inspected at the Copart lot, so receiving a car with a disassembled engine would be considered a serious misrepresentation. I understand battery's dead starters or alternators failing fuel pumps going out at pick but a motor being disassembled. A photo I have added shows fan not even being attached to pulleys or water pump. The vehicle would not be able to start in this condition radiator and coolers not attached. If vehicle were to start in this condition the many parts would have flown out of engine and caused significant more damage. Another photo shows rpm gauge at zero because vehicle not running. Very disappointed with Copart's misrepresentation and General Manager not taking responsibility as a listing discrepancy. Repair or refund not offered.
Business Response
Date: 01/21/2025
In response to the claim asserted by **** ********* that was purchased at Coparts auction was misrepresent as Run & Drive. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. Ms. ********** member notes indicate that she has consented to the current Terms and conditions. The definition of Run and Drive when you see it on the website advertisement states:
According to the auction, at inventory, the vehicle was Run & Drive meaning the vehicle:1) Started under its own power or with the use of external jump box, 2) Was put into gear, and 3) Moved forward. This designation is no guarantee, representation,or warranty that the vehicle is roadworthy or will be able to start, be put into gear or capable of moving forward at the time of the sale.

The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:

Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.

Had Ms. ********* came out to inspect the vehicle before bidding she would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for Ms. ********* to utilize, but she failed to use any of them. Accordingly, Copart rejects any and all demands Ms. ********* has regarding a refund.
Customer Answer
Date: 01/21/2025
Hello after submitting my complaint the general manager from the Copart location now contacting me back with possibly working with me on finding a resolution. Can we please put this on hold?
Thanks,
**** *********
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business was supposed to send me back my property which was a decorative front license plate along with my back dmv license plate. I called before they were sent to me to make sure BOTH plates were sent back to me. Only the back dmv plate was sent to me. My property the front decorative plate was left on the car and it was sold. I called to try to get the plate back and they said they dont have it and the car was already sold. This was after promising me they would take off both plates to send me and making note of it in my file before they sent anything. I would like to be reimbursed for my plate on the car they sold, because it was MY property.
Business Response
Date: 01/17/2025
Unfortunately, ****** ******* did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter. Additionally, it appears that ****** is not a customer of ********************** and has not purchased anything from or through Copart. Copart's customer in this matter would be the insurance company, who assigned ******** vehiicle to Copart as part of an insurance claim. If ****** has any issues regarding their vehicle while it was at Copart, they should address them with the insurance company who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.
Thank you,
Copart
Initial Complaint
Date:01/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ****** Camry from Copart and paid all moneys to them including sales tax. Since I reside in *************, I had to pay state sales tax in ******** and then make a request to Copart ***** for a refund of the original sales tax that I paid to them so I dont end up making double tax payment as this has always been the law and practice. I have sent Copart all the documents of my sales tax as paid in *************, the bill of ladding showing the car details of car delivery to me. Since July, I have sent multiple emails to Copart for this refund and they keep telling me they will look at my case but for the past 6 months, I have not received my sales tax refund of $1,175.04
Business Response
Date: 01/16/2025
Mr. ****************************** tax department has confirmed this refund has been processed and currently available for use in your Copart member account ********* funds. You may use these funds for you next purchase. You may also request a refund by emailing ****************************************** Please ensure that you provide all of your member account details (member number, name) as well as provide the mailing address in which you would like the funds mailed to.

Copart respectfully request the BBB to close this complaint as the refund has been issued and available to our member.

Thank you,

Copart
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 15th 2024 i sold a truck to Copart the title was signed over to them in exchange for a check for $691, a few miles down the road the tow truck driver had a problem with the truck so she unhooked it and left it on the side of the road the check was then canceled and a few days later the truck was impounded. I had cashed the check so now I have to repay the store where I cashed the check plus fees and now I have fees from the tow yard that are adding up daily for an abandon vehicle. I have called several times plus emailed Copart they will not take my calls nor return my emails.
Business Response
Date: 01/21/2025
Ms. ********,
The Copart Direct team has been attempting to contact you regarding the situation with your vehicle. Please reach out to ********* ****** ********************************************** with Copart Direct regarding a resolution.
Copart respectfully request the BBB to close this complaint as our teams are attempting to come to a resolution regarding this vehicle.

Thank you,
Copart
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to express my growing frustration with the unresolved refund issue for Lot ********. As a Premier Business Member who has spent over $600,000 on your platform in the past two and a half years, I expect a much higher standard of customer service. Unfortunately, the way this situation has been handled has been deeply disappointing and has made me reconsider continuing to do business with Copart.On December 11, I made a $29,705.00 wire transfer, which my bank confirmed was successfully credited. Unfortunately, the transfer was mistakenly made from a different company account (Eraserhead) instead of my registered Copart account (ALTHURAYA AUTO CAR). Upon realizing the mistake, I immediately made another payment from my correct account, which was applied to the lot.I have tried multiple times to resolve this issue. Despite my efforts, including numerous calls and over 20 emails, I received only a delayed response informing me that the refund would take one to three weeks. It has now been over a month, and I still havent received the refund or any updates from your accounting team.This delay has caused a significant impact on my business, and the complete lack of communication from your side is unacceptable. I have provided all necessary details and documentation, yet there seems to be no urgency or accountability in processing my refund.I am requesting immediate action to resolve this issue. Please escalate this matter to the appropriate department and provide me with a clear update on the status of my refund. I expect this to be prioritized and processed without any further delay.
Business Response
Date: 01/14/2025
**************************** Account Receivable team has confirmed they received an email from you requesting the referenced bank wire transfer be applied to lot ******** versus issuing a refund. Our team proceeded as you requested in the email. The entire amount of the wire transfer was applied to the member account in which lot ******** was awarded. We are unable to split wire payments between member accounts. Please reach out to the member account in which you requested the funds to be transferred to for any reimbursements. (Email received has been attached)

Copart respectfully request the BBB to close this case as we applied the wire payment as instructed by Mr. ******************** you,

Copart
Customer Answer
Date: 01/14/2025
I am rejecting this response because:
Dear Copart Team,
I am following up regarding my wire transfer payment, which was mistakenly allocated to another member's account. I have not received any confirmation or resolution from Copart regarding this issue.
As indicated in the original wire transfer, I clearly mentioned my Member Number: ****** and Lot Number: ********. However, despite providing the correct details, my payment was not credited to my account. Instead, I received two responses from your team:
Customer Support Chat Response: I was informed that my payment had been received but rejected because the transfer was made from a different bank account. I was advised that a refund would take up to three weeks.
Response to My BBB Complaint: I was told that "the wire payment received did not match Mr. ******* member account information, therefore was rejected." Additionally, I was informed that processing wire service rejections can take up to a week, or longer for international transfers, due to the detailed work involved for both Copart and the banks.
Both responses have been attached for your reference.
I want to clarify that I do not know the member to whom my funds were mistakenly awarded. Therefore, I kindly request that Copart contacts this member to inform them of the error and facilitate the return of my funds.
I appreciate your prompt attention to this matter and hope for a swift resolution. Please keep me updated on the progress of this issue.
Sincerely,
Hamood
Business Response
Date: 01/14/2025
Coparts position is unchanged in this matter and we stand behind our previous response.
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Copart is a scam. They hold your deposit and refuse to give it back. Their reason is that I have an open bid on a car, and I cant get my deposit back while I have an open bid. There is no way to cancel a bid, so I asked them when the car auction would be held. They said they have no way of knowing that. So essentially they can hold my $1,000 deposit forever. This is not customer friendly, not to mention illegal.
Business Response
Date: 01/14/2025
Unfortunately, ******* ****** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.

Thank you,
Copart
Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for a subscription to Copart on January 1st 2025. I received an email back claiming I already had an account from years ago and I needed to use that account. I have no access to that account because I closed it years ago and when trying to access I receive a suspended prompt. Copart has not refunded or offered to refund my money.
Business Response
Date: 01/02/2025
In response to the claim asserted by *** ********* about opening a membership account with **********************. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. *** ********** member notes indicate that *** ********* consented to the current Terms and conditions. These Member Terms and Conditions state:

IV. MEMBERS
A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age. In addition, state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
B. Member Types.
Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.

In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates. Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address. Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
C. Authorized Bidders/Cardholders. Businesses registered as Premier Members may authorize up to three individuals to submit bids on behalf of the Member, including the owner. Authorization of more than three individuals to submit bids is subject to Coparts discretion and may require payment of additional fees. Premier Members are responsible for removing any individual who is no longer authorized to submit bids on behalf of the Member from the Members account and the Member is liable for all bids placed on its accounts.
E. Account Activity. Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account may not be transferred or assigned to any other person or entity. The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization. The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
F. Compliance with Law. Members shall comply with all applicable laws, statutes, ordinances, and regulations regarding their use of Coparts services, including but not limited to laws and regulations regarding the transportation, storage, transfer, resale, dismantling, or retitling of a purchased vehicle. All fines, penalties, fees, and other amounts assessed by a governmental authority as a result of a Members failure to so comply (collectively, Vehicle Fines), including but not limited to parking citations, toll road violations, tax liens, and impound fees, are the Members sole responsibility and each Member hereby agrees to indemnify and hold harmless Copart from and against all such Vehicle Fines. Copart may assess a processing fee of $75 per item against the Members account for the receipt and processing of citations, notices, and other legal documents pertaining to Vehicle Fines. Copart further reserves the right to pay upon receipt all Vehicle Fines on the Members behalf and to charge the Member a fee of up to 150% of the Vehicle Fine amount plus the $75 processing fee, either by deducting such amount from funds held in the Members Copart account or by charge to the Members credit card or debit to the Members checking account on file with **********************. In addition, failure to comply with applicable laws and regulations, including by the timely payment or other resolution of all outstanding Vehicle Fines relating to a Members purchased vehicles, may result in the Members buying privileges being suspended or revoked by Copart.
H. Membership Revocation. Copart reserves the right to inactivate, suspend or revoke a Members account for any reason, in its sole and absolute discretion.

V. FEES, PAYMENT, AND DELIVERIES
A. Fees. All Members agree to pay the member fee and other fees applicable to each vehicle purchase. The current fee schedules may be accessed by registered Members from the My Account page of *********************** websites. Member fees apply to all items purchased at a Copart sale, including miscellaneous salvage items sold as Other Goods. All fees are subject to change without prior notice. The Member is solely responsible for ascertaining applicable fees prior to bidding on a vehicle.
B. Payment.
Payment for vehicles and fees may be made by wire transfer, cashiers check, or money order. Subject to Copart approval and certain additional requirements, payment may also be made by company check, credit or debit card, or electronic funds transfer. In addition, a total of up to $400 may be paid in cash towards any and all fees due (including vehicle sales prices), per Member per day. A more complete description of Members payment options is available on Coparts websites or by contacting Copart Member Services.
Commencing 30 days after the sale date, a finance charge in an amount equal to the greater of 1.5% per month (18% per annum) or the maximum allowed by law will be charged on any unpaid balance until payment in full is received by Copart.
Members agree to be personally liable for payment of any cashiers check, money order, or check that is dishonored. In the event of a dishonored cashiers check, money order, or check, the Member agrees to make payment within two days after receipt of notice from Copart of a dishonored check, and to pay Coparts NSF processing fee, and any and all collection costs including but not limited to, collection agency fees, administrative fees, and/or attorneys fees and court costs.
Any Member with an excessive number of unpaid invoices, relist fees or NSF checks will be subject to automatic account suspension and a security deposit requirement in an amount to be determined by Copart in its sole discretion. Copart will retain this deposit as security against unpaid invoices. Copart will return the deposit upon the Members request if all invoices have been paid, but the Members account will remain suspended. In the event the Member fails to pay any invoice and the debt is past due, Copart will use the security deposit to satisfy the debt.
Copart has noticed that Mr. ********** member account is connect with another Copart member account. The fact that both accounts use the same name and state ID number are enough evidence of this link. Copart will agree to activate this new account if the old account has been resolved.

Customer Answer
Date: 01/07/2025
I am rejecting this response because:
I paid my fees you useless POS!
Business Response
Date: 01/07/2025
Coparts position is unchanged in this matter and we stand behind our previous response.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Copart, Inc. is NOT a BBB Accredited Business.