Reviews

This profile includes reviews for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Copart, Inc. has 94 locations, listed below.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart

  1983 Montauk Highway Brookhaven, NY 11719

• 

  Copart, Inc.

  81 Apollo St # 4 4th Floor Brooklyn, NY 11222

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  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

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  Copart, Inc.

  4007 Admiral Peary Hwy Ebensburg, PA 15931

Review Details

• Review fromCarol J

  Date: 07/18/2024

  2 stars

  Carol J

  Date: 07/18/2024

  Copart advertises that a person can purchase a vehicle using their site without a license. There are perhaps 1 out of 1000 cars available for private purchase without a license. I think they should make more cars available for the average *** or *****. I am also mad that once I established a membership I looked on their broker referral page. I used one off their list "A Better Bid" They are terrible. All the hidden fees. I would of had to read the whole website to know all the fees. I was shocked when I received a bill from them. I am angry that COPART had them on their website. COPART should know who they are in bed with. I'd like them to remove "A Better Bid" from their website as an option.

  Copart, Inc.

  Date: 07/19/2024

  We hate to hear your experience with Copart was less than expected. Customer experience is very important to us. Unfortunately, state laws vary from state that prevents us from selling vehicles to individuals that do not have the proper licensing. The Copart webpage provides a licensing overview page that shows the licensing requirements for each state. Our broker program is in place for those members that do not have the proper licensing in order to purchase vehicles. Please do not let this most recent experience reflect poorly on our team and company. We strive to provide the best customer service to each customer each and every time. Thank you, **********************

• Review fromGrier R

  Date: 07/05/2024

  2 stars

  Grier R

  Date: 07/05/2024

  Dealing with the Copart title express ***** ******* has been the most confusing process following my motor vehicle accident. I mean I was injured and lost my vehicle, and this is what I have to deal with. They claim to be customer service driven, but they do not explain their process up-front. Instead, they rely on a business portal application in order to outline the steps that the customer needs to complete. What they do not tell you is that they are a divided *******. One half of the ******* is sitused in local offices and the other is sitused internationally. This causes mega confusion and there most certainly is a language barrier. This is unfair to the customer as they receive robotic updates via the business portal application, and without very much explanation from the customer representatives themselves. Each representatives has a different story, and there is no accountability for when things fall through the cracks. At the end of the day, they should consider making this process an official state process. As they are handling official state documents, that require attorneys, etc. and compliance standards. This is how the ******* makes their profit, through making people stumble over these official hurdles. Very unfair and predatorial.

  Copart, Inc.

  Date: 07/09/2024

  We hate to hear your experience with the Copart Title Express process was less than expected; customer service/experience is very important to us. Unfortunately, there was not enough information provided to research the lot referenced. Being involved in an insurance claim is stressful enough, we would never intentionally add to that stress or delay the process of your claim in any way. Please do not let this most recent experience reflect poorly on our team. We strive to provide the best customer service to each customer each and every time.. This feedback will be provided to upper and senior leadership for the continuous improvement/enhancements of the Title Express process. Thank you,Copart

• Review fromAlan O

  Date: 07/01/2024

  1 star

  Alan O

  Date: 07/01/2024

  This company advertising that you can buy a car the fact is though you cant buy most cars unless your a dealer if anything they are guilty of false advertisement and refuse to give me my $100 back even though I was never allowed to bid on a car. They gave me some s*** about 7 days but I was still trying to figure out that if it was user error. So now Im out my money and I have so much hate for this company I dont ever want to do business with them ever again.

  Copart, Inc.

  Date: 07/09/2024

  We hate to hear your experience with Copart was less than expected; customer service/experience is very important to us. Unfortunately, there was not enough information provided to research the membership or lot referenced The Copart webpage provides a licensing overview page that shows the licensing requirements for each state. Additionally, our terms and conditions also state: IV. MEMBERS -A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age. In addition, state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion. Copart would never false advertise anything in any way.

• Review fromCarlos O

  Date: 06/12/2024

  1 star

  Carlos O

  Date: 06/12/2024

  Wouldnt release my car to me even though I arrived before closing.

  Copart, Inc.

  Date: 06/14/2024

  We hate to hear your experience with Copart was less than expected; customer service/experience is very important to us. Unfortunately, there was not enough information provided to research the membership or lot referenced. The Copart member number, lot number or VIN number would help in locating. Once any additional information is received, we will be happy to investigate the matter. Thank you, Copart

• Review fromDominic M

  Date: 06/07/2024

  1 star

  Dominic M

  Date: 06/07/2024

  I was charged 99 dollars for a basic membership, provided my I.D. I haven't been given the membership and haven't gotten any useful help. **************** barely responds, you'll maybe get a response every week if your lucky.

  Copart, Inc.

  Date: 06/07/2024

  We hate to hear your experience with Copart was less than expected; customer service/experience is very important to us. Unfortunately, there was not enough information provided to research the membership referenced. The Copart member number, name on the membership or email address linked to the membership would help in locating the account. Once any additional information is received, we will be happy to investigate the matter.Thank you,Copart

• Review fromJoey N

  Date: 06/06/2024

  1 star

  Joey N

  Date: 06/06/2024

  Attempted to get a membership, seconds after my account was restricted and I was locked out! Called credit card company to protest the charge immediately. They would not refund me after I asked multiple times! This place is a scam!

  Copart, Inc.

  Date: 06/07/2024

  We hate to hear your experience with Copart was less than expected; customer service/experience is very important to us. Unfortunately, there was not enough information provided to research the membership referenced. The Copart member number, name on the membership or email address linked to the membership would help in locating the account. Once any additional information is received, we will be happy to investigate the matter. Thank you, Copart

• Review fromPatrick a

  Date: 05/02/2024

  1 star

  Patrick a

  Date: 05/02/2024

  I had got a 2007 ***** 6 there from Copart and win I got it there and it had sand down in to the oil there and is not wanting to help out on this matter there and not wanting to give me back the money on the car that I had paid out there for it here all I want it for the, to make this right here and everything but it dose not look like they are going to do anything for it so Im am having to go this route there to try and get thing done this way here

  Copart, Inc.

  Date: 05/03/2024

  **************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, the vehicle information was not provided for a full research to determine the vehicle/lot referenced. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart

• Review fromROCHELLE C

  Date: 05/01/2024

  1 star

  ROCHELLE C

  Date: 05/01/2024

  Rude nasty blonde lady manager. They act on malicious intentions. Make things harder than what needed to be.

  Copart, Inc.

  Date: 05/02/2024

  ******************, Thank you for bringing this to our attention. Customer experience is very important to **********************. I do apologize that your experience was less than expected. Unfortunately, the information provided does not include the Copart location referenced. Please do not let this most recent experience reflect poorly on our team. We strive to provide the best customer service to each customer each and every time. Thank you, **********************

• Review fromScot M

  Date: 04/30/2024

  1 star

  Scot M

  Date: 04/30/2024

  They posted a car with a clean Utah title and when it was sold and paid for it now has a salvaged non registerable title. Talking with ********************* the office manager she said its not her problem and i can pay them to relist the car correctly.

  Copart, Inc.

  Date: 05/01/2024

  ******************, NMVTIS is a federal database for reporting salvage and junk vehicles that is entirely separate from state laws regarding which vehicles require a salvage or junk title. Therefore, from time to time, Copart, as required by federal law, reports clean title vehicles as salvage to NMVTIS that qualify under the NMVTIS definition as salvage. These vehicles can be transferred under a clean title, as ****************** has been able to do, even while they are reported salvage in the NMVTIS database. Copart makes all members aware of this particular risk from the differences between state laws and federal laws. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ********************** member account indicates he has consented to the current Member Terms and Conditions. These Member Terms and Conditions state: I. DISCLAIMERS A. Vehicle Condition and History Disclaimer.Except as otherwise expressly provided by applicable law, ALL VEHICLES ARE SOLD AS-IS WHERE-IS.Except as otherwise expressly provided by applicable law, all vehicles sold through Copart are sold AS-IS WHERE-IS, WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. As used in these Terms and Conditions, vehicle(s) means all items posted for sale on Coparts websites and otherwise offered for sale at Copart facilities, including but not limited to cars, trucks, motorcycles, boats, jet skis, industrial equipment, trailers, RVs, etc. Vehicles also includes miscellaneous salvage items that are posted for sale on Coparts websites under the heading Other Goods. However, Members expressly acknowledge and agree that vehicle(s) does not mean or include, and Copart does not purport to facilitate the sale of, any cargo or items of personal property which *** be contained in a vehicle but are not part of the vehicle. It is the sole responsibility of the Member purchasing a vehicle to take possession and/or dispose of any such cargo or contents in accordance with applicable law.Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like www.NHTSA.org. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images, or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts *** be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.All Members agree that Copart vehicles are sold AS-IS and are not represented as being in a road worthy condition, mechanically sound, or maintained at any guaranteed level of quality. The vehicles *** not be fit for use as a means of transportation and *** require substantial repairs and expense. Repairing or dismantling vehicles on Copart premises is strictly prohibited. All Members must arrange to safely and legally remove purchased vehicles from Coparts facility prior to undertaking any repairs or dismantling.B. Registration Laws Disclaimer. Copart does not guarantee that any vehicle sold can be legally registered in any state or country, and the Member accepts all risks associated with variations in vehicle title and registration laws between states, provinces, and countries that *** negatively impact the marketability of vehicles purchased at Copart. (For example, a vehicle legally purchased on a clean title by a Member at a Copart facility located in State A *** be required to be sold on a salvage title if Member transports and resells the vehicle in State B.)C. DMV/MVD/DOR Paperwork Disclaimers. Copart is not responsible for defects, errors, or omissions (i) related to motor vehicle department or department of revenue paperwork not processed by Copart or (ii) made by any motor vehicle department, department of revenue or other governmental entity.D. NMVTIS Reporting Disclaimer. Vehicles listed for sale at Copart *** have been reported to the ************** Vehicle Title Information System (NMVTIS), and transaction data related to vehicles purchased at Copart *** be reported to NMVTIS, in Coparts sole discretion. Each Member accepts all risks associated with purchasing vehicles at Copart resulting from the reporting of the vehicle or the purchase transaction data to NMVTIS by Copart or others. Members *** be subject to NMVTIS reporting requirements when purchasing certain vehicles. For more information on reporting requirements, exemptions, and how to obtain a NMVTIS Reporting ID, visit www.vehiclehistory.gov. By agreeing to these Member Terms and Conditions, ****************** acknowledged that he understood the disclaimers yet proceeded with his membership. Copart asks that the BBB close this case as everything was presented to ****************** prior to becoming a member. After his review, knowing these disclaimers, he agreed to these terms and conditions and became a Copart member.

• Review fromTheresa E

  Date: 04/26/2024

  1 star

  Theresa E

  Date: 04/26/2024

  I have a paid membership with Copart and go out to see cars before I bid on them.This last time I had a employee who shows the cars ...take me to look at the particular car I was interested in...While looking at the car, this employee took out his cell phone and started talking to someone and while talking to them ...he started taking pictures of this car right in front of me...He opened up the back passenger door and took pictures in side the car...;then he moved over to the engine and took pictures of the engine while talking to someone...after he did this...I said..so you are telling your friend about this car..maybe he will bid also....on the way back i brought it up again saying...so do you think your friend will bid on this car and if so where does this leave me?anyway...now i do not want to have him show me any future cars because of this .....yet i have to see the cars ...so do i just bid on the car blind because i might have a better shot at getting it....sight unseen...to avoid having this employee spread the word about this car.This is bad business practice for copart.

  Copart, Inc.

  Date: 04/30/2024

  **************, Thank you for bringing this to our attention. Customer experience is very important to **********************. I do apologize that your experience was less than expected. Unfortunately, the vehicle information was not provided for a full research to determine the vehicle/lot referenced or it's location. Additionally, we highly encourage our members to preview vehicles prior to bidding. Please do not let this most recent experience reflect poorly on our team. We strive to provide the best customer service to each customer each and every time. Thank **************************