Reviews

This profile includes reviews for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

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  Copart

  1983 Montauk Highway Brookhaven, NY 11719

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  Copart, Inc.

  81 Apollo St # 4 4th Floor Brooklyn, NY 11222

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  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

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  Copart, Inc.

  4007 Admiral Peary Hwy Ebensburg, PA 15931

Review Details

• Review fromTimothy A

  Date: 04/17/2024

  1 star

  Timothy A

  Date: 04/17/2024

  Compare is contracted by USAA to store salvage vehicles until the owner gets the paperwork to take the vehicle back into possession. My car was totaled (front end damage only) and stored at Copart for around 2-3 weeks and when I received it back my center console had been removed and pieces missing, a toggle switch was ripped out and no where in the car, phone mount was stolen, and some personal items on the mirror were broken. Called to see if they will remedy the situation as replacing the pieces requires a new center console at $150 (main thing that upset me) after I just had to spend $8k to buy back and fix the actual damage they blamed their members who buy auctioned cars and sent me a new phone mount and said thats all they are willing to do because insurance paid me for my vehicle so the parts/damage anything removed apparently do not matter because insurance paid me an estimated value of my car. Seems like very greedy and poor business practices as all I asked for was $200 to accommodate the time and money it would take for center console. ******************* in **************** is who blamed copart members and said theres nothing beyond the $20 phone mount they are willing to do.

  Copart, Inc.

  Date: 04/19/2024

  **************, Thank you for bringing this to our attention. Customer experience is very important to **********************. I do apologize that your experience was less than expected. Unfortunately, the vehicle information was not provided for a full research to determine the vehicle/lot referenced. Copart does not allow nor tolerate any form of theft/stealing, possession of stolen property, or removing property or property of another employee, a customer, or a visitor. The feedback you provided will be shared with senior management/leadership at the location provided. Please do not let this most recent experience reflect poorly on our team and company. We strive to provide the best customer service to each customer each and every time. Thank you, **********************

• Review fromAngel H

  Date: 03/27/2024

  1 star

  Angel H

  Date: 03/27/2024

  Where do I begin! This place is the biggest scam! ...I verified my identity 3 different times and preceded to bid on a vehicle ..due to being at work so I could make money to pay for the car I didn't have access to the bank and used a coworkers debit card to pay for my deposit..they wait until I have not only paid the deposit but won a vehicle to lock my account saying the person whose name was on the debit card owed a past debt and I now have to pay 1200 dollars before they will unlock my account and refund my deposit! How is this legal? Financial services basically told me ***** to **** and hung up on me ...now am I not only out 500 dollars I will no longer be able to use my account because once this car is resold they will charge me for not picking it up and paying for it when I tried 3 times but it was sent back because they have my account locked! I have filed a complaint with the Better Business Bureau they can't legally take peoples money like this!

  Copart, Inc.

  Date: 03/28/2024

  *************************, We do apologize that your experience with Copart was less than expected. Customer experience is very important to us. Unfortunately, member numbers were not provided for a full research of your member account(s). Member accounts are linked and identified via addresses, credit card information, etc. regardless of the name listed on the account. Our security department exhaust all efforts to identify possible credit card fraud, identity theft, etc. Additionally, Copart reserves the right to inactivate, suspend or revoke a Members account for any reason, in its sole and absolute discretion as outlined in our member terms and conditions. Thank you, Copart

• Review fromRENE V

  Date: 03/27/2024

  1 star

  RENE V

  Date: 03/27/2024

  BUYER BEWARE I purchased a car that I needed for my personal use (I don't buy and sell cars). My intention was to buy the car and be done with it. Somehow, a year later, I notice a $99 charge on my account for a "auto renewal" that I did not choose. When I called Copart, they told me that the auto renewal option is preselected, and I needed to deselect it if I wanted out... Can you see what's wrong with this?. I called to get a refund and they told me that "according to their policy" I have only 7 days to get a refund. Here is the problem with that, I get/review my credit card statement at the end of the month, so, according to their policy, I'm out of time. Usually when you want to participate on an autorenewal, you look for the option and you have to opt-in, you have to check the box. In this case they're doing that for you, "for your convenience". Usually, companies send you a notification or two, usually 30 days before they make the charge on your credit card. I did not get such notification. Eventually, after a bunch of phone calls and a chat, they finally refunded my money. I think this whole process is predatorial and takes advantage of the people who normally don't have the time, knowledge and resources to fight for their interests. And I'm writing this because someone has to protect those people. I imagine that for every one person that they return the money to, there are hundreds of people who are out of their $99. This practice is making Copart a lot of unearned cash. How convenient for them.

  Copart, Inc.

  Date: 03/28/2024

  *****************************, We appreciate your business as well as your feedback. We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Our website is meant to streamline the registration process when becoming a new member; we will share this feedback with our marketing department for future updates/enhancements.Thank you,Copart

  Copart, Inc.

  Date: 03/28/2024

  *****************************, We appreciate your business as well as your feedback. We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Our website is meant to streamline the registration process when becoming a new member; we will share this feedback with our marketing department for future updates/enhancements.Thank you,Copart

• Review fromEmory O

  Date: 03/07/2024

  1 star

  Emory O

  Date: 03/07/2024

  What's your companies deal? I had a car towed to the **************, ** location that had been totaled and payed out by my insurance company. I was told by my insurance agent and the tow truck driver that I would be contacted by Copart regarding a buy back or if it was going to be auctioned, when and where it was going to be sold. Instead of being contacted, they auctioned off the car. I had to call to find out what happened, and I was told that it's not your companies policy to contact me and that it was supposed to be my insurance company who handles that stuff. Additionally, I was told only members are allowed to participate in car auctions. When I told my insurance agent this information, he said he's never heard of that before and that I should have been contacted by Copart about the auction. When confronting the general manager, *****, with this information he continued to blame my insurance company over what had occurred and refused to take responsibility or even apologize for the mixup. My insurance agent apologized on their behalf for what happened.I've read through the reviews and nobody is happy. Furthermore, I have read through your replies to various reviews and complaints you have received on this platform, and you claim customer service is important to your company, yet you say you don't have enough information to research the vehicles the individuals on here have referenced in our various complaints. What more information do you want? The car is a 2000 ***** Civic LX, Blue, 4 doors, last 6 of the **** is ******. When are you guys going to take action and make the proper changes? That car was extremely sentimental to me, and it's now gone from ***** and his staffs lack of competency.

  Copart, Inc.

  Date: 03/18/2024

  ***************************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. In reviewing the details of the referenced vehicle; we spoke with you on 2/2 in which you released the vehicle to the insurance company for pickup between 8 -5 Monday - Friday. The insurance company provided the transferable title work for processing on 2/5. The vehicle was assigned to auction on 2/14 and sold the same day. We have contractual agreements with our sellers to process their vehicles as well as process the title work received timely and assigned their vehicle to auction. We would only reach out to the original owner regarding release issues, title documents needed for transfer to the insurance company or if our seller instructed us to. In reviewing the documents received from our seller there was no request to contact the original owner prior to the sale of the vehicle. Thank you,Copart

• Review fromJORDAN S

  Date: 03/04/2024

  1 star

  JORDAN S

  Date: 03/04/2024

  On 2/29/24 I won an online auction for a 2017 ******************* 900XP. It was stated on the online ad/listing that the only damage to the vehicle was the side and that the vehicle would "run" and "drove" under its own power. There were also plenty of pictures to show the sides. However, upon receipt of the vehicle it was noticed very visibility that the rear end or transmission was severely damaged. The vehicle would not "drive" it would not move at all under its own power. This auction was falsely advertised, misrepresented and clearly more damaged than what was stated or shown. They clearly did not take a picture of the rear end on purpose nor state that it have any mechanical damages. I would like Copart to accept responsibility of the vehicle falsification and wrong doings and cover the unexpected damages to the vehicle. As I now have a large paperweight in my driveway. Copart has a very misleading and contradicting "policy" that states,' According to the auction, at inventory, the vehicle was *********** meaning the vehicle: 1) Started under its own power or with the use of external jump box, 2) Was put into gear, and 3) Moved forward. This designation is no guarantee, representation, or warranty that the vehicle is roadworthy or will be able to start, be put into gear or capable of moving forward at the time of the sale". There is no way that this vehicle could move under its own power, as the transmission is completely shattered.

  Copart, Inc.

  Date: 03/18/2024

  ***********************, , We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart

• Review fromTyson P

  Date: 02/12/2024

  1 star

  Tyson P

  Date: 02/12/2024

  I recently purchased a car through the **************, **** branch of Copart. Their policy states that vehicles must be picked up within three business days or a $30 per day fee is incurred. I 've attempted to schedule a pickup, but they offer no available times for me to get my vehicle before the three day period. I'm now scheduled to pick the vehicle up after that time period and will have to pay the $30 fee. I called the office in person and got told I would have to pay the fee. I have had very bad luck with the ********* branch of Copart virtually every time I have gone there.

  Copart, Inc.

  Date: 02/13/2024

  ****************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. This information will be provided to senior management for this yard and region. Please do not let this experience reflect poorly on our team as a whole. Our teams across the country strive to provide the best customer service. Thank you, **********************

• Review fromMe N

  Date: 01/19/2024

  1 star

  Me N

  Date: 01/19/2024

  Copart manager, *************************, at the ******* (Greenwood) ******** facility is the absolute WORST person to ever ***** a corporation.I have bought no less than 8 vehicles, as a consumer at this facility, several of which had driveshaft and under carriage damage from the forklift operators picking vehicles up from the SIDE, when they are told to ONLY pick up from the rear.Another was missing the transmission, driveshafts and transfer case.Finally, the coup' de' etate' was the 2011 ***** Pilot I SOMEHOW(?) mysteriously "bought" this week, while actually BIDDING on a 2007 Dodge Ram.Went to pay for and pick up what I had no choice on buying (the *****) and tried to find out why this glitch occurred and got ordered off the property, physically bullied around by staff and had the police (supposedly) called and my account suspended.********** *****, and his staff, can't handle answering legitimate and reasonable questions about erroneous sales at their facility?Through all of this, and for their part, Copart Corporate, tends to just shift the responsibility to the yard, even though their glitchy IT and software is usually at least partly to fault for bid errors, but they tend to brush that issue off when it's mentioned.

  Copart, Inc.

  Date: 01/24/2024

  Good morning,We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Thank you for bringing this to our attention. This information will be provided to senior management and leadership for this yard and region. Please do not let this experience reflect poorly on our team as a whole. Our teams across the country strive to provide the best customer service. Thank you, **********************

• Review fromDarin S

  Date: 01/11/2024

  1 star

  Darin S

  Date: 01/11/2024

  This is a business that is not to be trusted. The fact that insurance companies use them to store vehicles that have been involved in accidents is crazy. I was involved in a minor accident that was no fault of my own, and my insurance company had my vehicle towed to Copart **************. My insurance company decided my vehicle was a total loss, and while we were negotiating whether I would buy it back or not Copart caused damage to my vehicle by destroying my tailgate. I was not notified, nor was my insurance company notified that they had caused this damage. I bought my vehicle back from the insurance company and when it was delivered to my house, I noticed the damage to the tailgate that wasn't there from the accident. I had photos after the accident to show all the damage to my vehicle. I contacted Copart and the general manager admitted they had caused the damage and asked me to get two quotes which I did. After sending him the information he later came back and said that Copart wasn't gonna pay anything because the insurance company had deemed my vehicle a total loss. I got my vehicle back and now have to pay $2500 to get a new tailgate because they destroyed the one that was on it. It's very apparent that they hoped I would not buy the vehicle back, and then the damage would never be discovered once my vehicle made it to the wrecking yard. Do not trust these guys.

  Copart, Inc.

  Date: 01/12/2024

  ****************,We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Thank you for bringing this to our attention. This information will be provided to senior management and leadership for this yard and region. Please do not let this experience reflect poorly on our team as a whole. Our teams across the country strive to provide the best customer service. Thank you, **********************

• Review fromLarrie W

  Date: 01/10/2024

  1 star

  Larrie W

  Date: 01/10/2024

  Horrible ***************** Lied to by several representatives. On Nov 20th I contacted CoPart in *********, ********* and was advised that my License Plate off my totaled vehicle would be mailed to me and I was told that the insurance had authorized the shipment of my property. On Dec 17th I again called and after being shuffled around too different representatives and over an hour on on hold, I was again told that my license plates would be mailed to me. On Dec 22, I was informed that the package had been mailed and was probably somewhere in the holiday mail build up.. Finally on January 9, I spent over 3 hours on hold or talking to different representatives, telling me that the plates were some where in the yard, or possibly somewhere in the office. Your one saving ***** for that staff a young lady, took 5 minutes, located the plates packaged them and sent them to me along with suppling a tracking number. I find your ********* office, with the exception of that young lady, a bunch of disjointed and reprehensible people, incapable of telling the truth or even attempt anything close to good customer service. After my experience I honestly hope I never have to do any type of business with your company in the future

  Copart, Inc.

  Date: 01/12/2024

  ***********************,We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Thank you for bringing this to our attention. This information will be provided to senior management and leadership for this yard and region. Please do not let this experience reflect poorly on our team as a whole. Our teams across the country strive to provide the best customer service. Thank you, **********************

• Review fromAlexis H

  Date: 01/03/2024

  1 star

  Alexis H

  Date: 01/03/2024

  I had sold my car through ******. Copart- Southern ******** offered me $480 for my car which I accepted. I called Copart and they said they would call back and reschedule a time to pick up my car. Without my knowledge their driver showed up to the dealership where my car was located and broke into my vehicle and loaded it on their tow truck. I only found out as the dealer called me to tell me someone was outside with our car unlocking it with a stick thing. I told the dealer to tell the driver they did not have permission to enter my vehicle and my husband was on the way with the keys. The driver then proceeded to continue breaking into my car, loading it on his truck and pulling out of the parking lot all while my husband was pulling into the parking lot. The driver showed up at 5pm while Copart was closed so i had no way of contacting Copart and they left with my vehicle without paying me.

  Copart, Inc.

  Date: 01/04/2024

  *************************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. Thank you for bringing this to our attention as our drivers are not instructed to secure vehicles in this manner. . Please do not let this experience reflect poorly on our team as a whole. Our teams across the country strive to provide the best customer service. Thank you, **********************