Reviews

This profile includes reviews for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart

  1983 Montauk Highway Brookhaven, NY 11719

• 

  Copart, Inc.

  81 Apollo St # 4 4th Floor Brooklyn, NY 11222

• 

  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

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  Copart, Inc.

  4007 Admiral Peary Hwy Ebensburg, PA 15931

Review Details

• Review fromJim M

  Date: 12/23/2023

  1 star

  Jim M

  Date: 12/23/2023

  The **************** is the worst I thought when you upgraded to Advanced you would save by doing that, not the case , I called customer service 3 times to verify I asked what all these fees were involved in the purchase of the vehicle,they all insinuated that since I had moved up to advanced I would only have to pay $299 or 7% of the vehicle price which ever is higher I had no idea they had gate fees this fee that fee,. They probably have a bathroom fee on the on the office restrooms After 5 months of trying I won a vehicle When I received my invoice to my astonishment the fees were almost what I paid for the vehicle ,When I told them that I was concerned about just that and I had called 3 times making sure these fees wouldnt be allocated to me they all told me 7% of the of the vehicle cost! No I paid $1300 for the car and they wanted $1100 dollars in fees .When I tried to tell them I needed help with these fees they they stated they would not and could not help me with the fees and it would cost me $899 to renege on the car.Seriously these people act like there run by the ******* Mob they will not help you they just want your money its disgusting!!

  Copart, Inc.

  Date: 12/26/2023

  Mr. ********************** do apologize that your experience with Copart was less than expected. Unfortunately, your member number was not provided for a full research of your member account(s).Customer experience is very important to us; Copart pledges to provide its members the best experience possible. All member fees are outlined in the Member ****************** which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there. Thank you,Copart

• Review fromCraig W

  Date: 12/21/2023

  1 star

  Craig W

  Date: 12/21/2023

  First they flag my vehicle as being at my residence, its totaled and at car crafters. Claim delayed. Then the delay in obtaining the payoff amount from the bank. The internet is a wonderful thing, 5 minutes and I sent them the website showing payoff information for dealers. They have to call and actually talk to someone to get this. Going onto 30 days since the accident and I dont have a vehicle and cant get one until COPART does their job. Get off you lazy chair and do what you are being paid todo.

  Copart, Inc.

  Date: 12/22/2023

  ***************************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. Being involved in an insurance claim is stressful enough, we would never intentionally add to that stress or delay the process of your claim in any way. Our sellers provide us with the claim details which includes the vehicle/pickup location information. We have service level agreements with our sellers that must we must follow. Please do not let this most recent experience reflect poorly on our team. We strive to provide the best customer service to each customer each and every time. Thank you, **********************

  Copart, Inc.

  Date: 12/22/2023

  ***************************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. Being involved in an insurance claim is stressful enough, we would never intentionally add to that stress or delay the process of your claim in any way. Our sellers provide us with the claim details which includes the vehicle/pickup location information. We have service level agreements with our sellers that must we must follow. Please do not let this most recent experience reflect poorly on our team. We strive to provide the best customer service to each customer each and every time. Thank you, **********************

  Copart, Inc.

  Date: 12/22/2023

  ***************************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. Being involved in an insurance claim is stressful enough, we would never intentionally add to that stress or delay the process of your claim in any way. Our sellers provide us with the claim details which includes the vehicle/pickup location information. We have service level agreements with our sellers that must we must follow. Please do not let this most recent experience reflect poorly on our team. We strive to provide the best customer service to each customer each and every time. Thank you, **********************

• Review fromSchanna M

  Date: 12/19/2023

  1 star

  Schanna M

  Date: 12/19/2023

  Worst company I've ever done business with, I purchased a vehicle, the tow truck arrived we tried to start the vehicle and the engine blew up right away l while still in the trailer and oil came out everywhere. After we when to inspect the vehicle and there was a big whole in the engine. I contact my broker and copart they said they are not responsible for this. They said the vehicle was stated in the website as "no run and drive"..... big lie i see no were that is sais that... the vehicle was stated as normal wear and highlighted as enchanted vehicle. I would never buy it if it had engine issues or was not running. DO NOT DO Business With Copart they will literally take your money with no shame.

  Copart, Inc.

  Date: 12/20/2023

  ***********************************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart

• Review fromAdam M

  Date: 12/06/2023

  1 star

  Adam M

  Date: 12/06/2023

  The Copart employees I felt with today were some of the rudest and most arrogant people Ive ever talked to. From the moment I entered the main facility in ********* I was spoken to horribly. They sent me to a satellite facility to get my car. They forgot to communicate to the satellite facility I was coming so I wasted a few hours of my time and I still dont have my belongings. They guy at the gate of the satellite facility didnt seem to care Then when I called dispatch to inquire why I could not get my stuff the operator yelled at me and told me it was my fault. If I couldnt give them zero out of five I would. Pure rudeness.

  Copart, Inc.

  Date: 12/07/2023

  *****************************,We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Thank you for bringing this to our attention. This information will be provided to senior management for this yard and region. Please do not let this experience reflect poorly on our team as a whole. Our teams across the country strive to provide the best customer service. Thank **************************

• Review fromCARLOS F

  Date: 12/04/2023

  1 star

  CARLOS F

  Date: 12/04/2023

  purchased vehicle with about 88k, auction stated vehicle ran, white smoke blowing out of the exhaust ala blown head gasket, I am sure they were aware, but they put all the legalize on their site so they will never be wrong, I did not actually start the vehicle had my fingers crossed, but........... I guess I am the dumass, I cannot say this any other way... DO NOT DO NOT TAKE THAT THE VEHICLE IS RUNNING AS ANYTHING SHORT OF A BLOWN HEAD GASKET, AND DO NOT EVER EVER EVER EVER PURCHASE IF YOU HAVE NOT STARTED CAR, PAID SOMEBODY TO INSPECT.....

  Copart, Inc.

  Date: 12/05/2023

  Mr. **************************** We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart

• Review fromAmk auto L

  Date: 12/03/2023

  1 star

  Amk auto L

  Date: 12/03/2023

  Copart is currently not responding to messages or calls about a document theyve sent me in form of a copy in which needs to be original to transfer ownership a POA document . This is a legal document thats needed in certain circumstances and has to be original for it to be valid in the state I purchased and which the vehicle was advertised in . Recently found out the van was a copart buy back which isnt disclosed anywhere on the listing , probably due to them losing the original document with another customer first . No communication no assistance and really bad customer service . It even says on there website in there policy that any vehicle bought will be sold with legal documents to allow transfer or your money back . Unfortunately a judge may have to resolve this situation for me if copart doesnt decide to do the right thing.

  Copart, Inc.

  Date: 12/04/2023

  AMK auto LLC,Customer experience is very important to us. Unfortunately, the vehicle information was not provided for a full research of the vehicle described. In many states, a copy of a POA is acceptable when the power of attorney is not limited to one specific vehicle. Our sales team would have all original POA's on file with our corporate office. Copart pledges to provide our members the best experience possible. Copart pledges to provide our members the best experience possible. The Copart Member Protection Pledge is in place for our members and listed in detail on Copart.com.Copart

• Review fromJason S

  Date: 11/30/2023

  1 star

  Jason S

  Date: 11/30/2023

  Copart damaged my property while my vehicle was in their possession. They needed to take the license plate off, and the screws were *****, so they just ripped the license plate right off so that I can't reattach it.Just because it's "easier" to destroy my property doesn't give you the right. You're a salvage yard. You're telling me you don't have a file or a drill that you could have removed the screws with?

  Copart, Inc.

  Date: 12/01/2023

  ****************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Thank you for bringing this to our attention. This information will be provided to senior management for this yard and region. Copart is an online auto auction, not a salvage yard designed to remove parts from vehicles. Please do not let this experience reflect poorly on our team as a whole. Our teams across the country strive to provide the best customer service. Thank you, **********************

• Review fromJoseph J

  Date: 11/02/2023

  1 star

  Joseph J

  Date: 11/02/2023

  I been buying from copart for years and it gets worse and worse they constantly lie about vehicles they will put run and drive and the car could have a blown motor majority of the cars have more damage than they disclose there customer service is terrible they tell you if you don't like it don't buy here anymore

  Copart, Inc.

  Date: 11/03/2023

  ***************************,We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart

• Review fromAl M

  Date: 10/25/2023

  1 star

  Al M

  Date: 10/25/2023

  DO NOT DO BUSINESS with COPART **** They have poor customer service and they will shamelessly take your money. I inadvertently signed up for premier membership which is $249. When what I wanted was basic membership which is $99. I noticed this error when I got my bill and they refused to change it because seven days had passed. When I asked to speak to a supervisor, all they ever did was send emails reiterating their policy. I call repeatedly to have a phone conversation with a supervisor and my requests were denied.

  Copart, Inc.

  Date: 10/31/2023

  ******************,We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, a member number was not provided to thoroughly review your account. Once we receive that information, we will be happy to investigate the matter.Thank you,Copart

• Review fromDel O

  Date: 09/12/2023

  1 star

  Del O

  Date: 09/12/2023

  Copart yard 11, listed a vehicle lot ******** as runs and drives, I purchased the vehicle out of state based on the listing as runs and drives. On delivery by the shipper, the vehicle runs with another battery but does not drive. Most of the damaged part were removed, with battery changed. This is fraudulent listing, contacted the copart yard 11 Manager ***** refused to respond after weeks until I contacted the regional manager, his response does not portray him as a manager which confirms the vehicle was listed fraudulently. Issue has not been resolved, vehicle should be listed as all round damaged or engine runs. vehicle still at auto shop for repair waiting for Copart response. Copart is loosing credibility. Buyer beware of copart yard11. Wants justice on this, vehicle should not be wrongly listed this is a fraud. Want justice on this

  Copart, Inc.

  Date: 09/13/2023

  **********,,We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart