Reviews

This profile includes reviews for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Copart, Inc. has 94 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart North Boston

  55R Hight St North Billerica, MA 01862

• 

  Copart Inc

  77 Bristol Rd Chalfont, PA 18914

• 

  Copart

  286 E Twinsburg Rd Northfield, OH 44067

• 

  Copart Columbus

  1680 Williams Rd Columbus, OH 43207

Review Details

• Review frommaritza t

  Date: 08/10/2023

  1 star
  I purchased a car in the online auction without inspecting it since I live out of state. I knew the car had a lot of damages by looking at the pictures so I was not expecting to drive the car without major repairs. I bought the car based on the description. According to the description the car was automatic but to my surprise it was manual which I notice only when I received the car since there were no pictures to indicate that the car was manual. I do not drive manual and are not interested in learning to driving a manual car. Since according to the description the car has only 94K miles my plan was to rebuilt the existing transmission. Now I have to solutions: sell the car and try to recoperate some of the money or buy an automatic transmission. The later solution will cost me more than what I plan to expend. I contacted Copart and this is the anwer from the general manager: "The descriptions given on our website are for reference only and not guaranteed. We do not guarantee the transmission types and are unable to issue a refund or discount. " If Copart cannot guarantee the transmission type then they should not include this information when describing the vehicles. The general manager (or regional manager) never acknowledge they made a mistake.

• Review fromTony B

  Date: 08/10/2023

  1 star

  Tony B

  Date: 08/10/2023

  Copart accounting department suspended my account, stating my account was linked with 4 others accounts (members of my family who has their own account numbers) they stated since we shared the same address, they are suspending my account until family members pay fees. My account has no fees. ***************************** hung the phone ** in my face stated we no longer want your business l been with Copart since 2015, l have accused of fraud by Copart, every time Copart makes mistakes, they just say were sorry, if we make a mistake, FEES AND SUSPENSION. Make it make sense!!!

  Copart, Inc.

  Date: 08/15/2023

  ******************,We do apologize that your experience with Copart was less than expected. Customer experience is very important to us. Unfortunately, member numbers were not provided for a full research of your member account(s). Member accounts are linked via addresses regardless of the name listed on the account. Additionally, Copart reserves the right to inactivate, suspend or revoke a Members account for any reason, in its sole and absolute discretion as outlined in our member terms and conditions. Thank you,Copart

• Review fromRaquel G

  Date: 08/02/2023

  1 star

  Raquel G

  Date: 08/02/2023

  This company has been harassing my husband and I for weeks to get me to release my car to them. The car has not been totaled and has already been released to the shop that will be doing the work and yet they keep calling. At first they were only contacting my husband who cant release the car anyways as its not in his name, and even tried telling him it was okay because his name is also on the insurance policy. I then tried calling them back from the 2 minute voice mail they left me and was left on hold for 20 minutes. They want me to release and entrust a $25k piece of equipment to people who cant bother answering a call? Bad business ethics. Bad business practices.

  Copart, Inc.

  Date: 08/04/2023

  *********************,We do apologize that your experience with Copart was less than expected. Customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced or the Copart location referenced. Being involved in an insurance claim is stressful enough, we would never intentionally add to that stress or delay the process of your claim in any way. We have service level agreements with our sellers that typically require daily follow up regarding the release of a vehicle unless our sellers instruct us otherwise. Please do not let this most recent experience reflect poorly on our team. We strive to provide the best customer service to each customer each and every time. Thank **************************

• Review fromRana Q

  Date: 07/28/2023

  1 star

  Rana Q

  Date: 07/28/2023

  They are the worst company.. they are scammer with no check and balances.. they have there own people sitting in action ******* on the cars to make prices high. Very bad customer service

  Copart, Inc.

  Date: 07/31/2023

  *******************,We do apologize that your experience with Copart was less than expected. Customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced or the Copart location visited. We have members logging in across the country to bid on vehicles during our auction. We would not be able to provide their member information for privacy of our members; however, we are able to provide a bid log. Please do not let this most recent experience reflect poorly on our team and company. We strive to provide the best customer service to each customer each and every time. Thank you, **********************

• Review fromSteph P

  Date: 07/25/2023

  1 star

  Steph P

  Date: 07/25/2023

  They lie about the conditions of the vehicles they auction. They are crooked. Save your money, time and energy. A "few dents and scratches"? Try a whole new engine! I'm sure they'll come over here and pretend they aren't liable. It's sad the way they do people, I wish I would have come here first!!!

  Copart, Inc.

  Date: 07/27/2023

  ***************************,We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart

• Review fromLogan B

  Date: 07/24/2023

  1 star

  Logan B

  Date: 07/24/2023

  My complaint is with the copart at ***********************************************************************. Which does not show up on the BBB's website. They have made it very difficult to pick up a lot that I have won on there online auction. After I won the lot I paid the amount owed and downloaded there copart transport app and made appointment to pick up the lot on Monday July 24th. Monday morning they sent me a text saying that my appointment is cancelled due to my account being suspended. I called the company and they said that all I have to do is bring in my license to the ********************** lot and they will unsuspend my account. I get there and they unsuspend my account but come to find out they also suspended my payment which now has to be under review before they will except my payment. I offered to pay in cash but they told me they do not except cash payments over $400. I offered to go to a local gas station and buy money orders totalling the amount I owed. They said they would except the payment in money orders but didn't mentioned that they would close soon. I leave and come back and there closed. All in all my experience with copart has been extremely poor I would not recommend anyone that I know to do any business with them. This is a horribly unhelpful company and I wish I could give a better review.

  Copart, Inc.

  Date: 07/26/2023

  **************,Thank you for bringing this to our attention. Customer experience is very important to **********************. I do apologize that your experience was less than expected. Unfortunately, the vehicle information was not provided for a full research to determine the vehicle/lot purchased. The feedback you provided will be shared with senior management/leadership at the location provided. Please do not let this most recent experience reflect poorly on our team and company. We strive to provide the best customer service to each customer each and every time. Thank **************************

• Review fromDiana C

  Date: 07/24/2023

  1 star

  Diana C

  Date: 07/24/2023

  I bought 18 cars from them over the years and this last one was listed as run and drive but it did not run and drive. I want the $600 relisting fee cancelled. This is false advertising. Member number ****** Lot number ********

  Copart, Inc.

  Date: 07/25/2023

  *****************************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. In reviewing your member notes, it was confirmed on 6/20 by the management team at the purchasing location confirmed the referenced vehicle was listed accurately as a run/drive vehicle. Our sales team further confirmed you acknowledging the purchase of this vehicle during a phone conversation. The vehicle was relisted due to non payment. All member fees are outlined in the Member ****************** which you signed upon becoming a member. You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section. Everything is explained there. Thank you,Copart

• Review fromJohn B

  Date: 07/20/2023

  1 star

  John B

  Date: 07/20/2023

  The worst place to buy salvage . We have been a customer for many years the last few months have been terrible. My trucks have to wait hours to be loaded. There is absolutely no customer service no one cares there! You don't matter even though we have spent hundreds of thousands of dollars with this company. I urge you to do yourself a favor and shop elsewhere. . Our last issue was when we bought a high dollar truck that was listed as a run and drive . When we got it back to our facility the computers have been stripped out of it... they don't care so I'm Taking my money elsewhere. Don't deal with these people under any circumstances. You have been warned. A one is to high of a review they deserve a minus 10 in my humble opinion

  Copart, Inc.

  Date: 07/24/2023

  ***************,We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart

• Review fromThe R

  Date: 07/15/2023

  1 star

  The R

  Date: 07/15/2023

  I went to Copart Dallas south to view a salvage titled vehicle online auction. As a member I can go look, if I have someone with me were charged $25 for each extra person.The vehicle had a reserve witch I was out bid but the high bid did not meet the reserve so it said at end. They dont show how many other people are bidding against you and or the times they bid. I get a email stating the vehicle will go back on auction but if I wanted to start a bid at the last highest bid witch was significantly higher then my highest bid but the number they gave me was much higher than the closing bid online. I know many auctions are scams that have people pushing up prices but I think Copart takes the cake!

  Copart, Inc.

  Date: 07/17/2023

  Good morning,We do apologize that your experience with Copart was less than expected, customer experience is very important to use. Unfortunately, the vehicle information was not provided for full research to determine the Copart lot number you are referencing. We have members logging in across the country to bid on vehicles during our auction. We would not be able to provide their member information for privacy of our members; however, we are able to provide a bid log. Additionally, you may be seeing vehicles that did sell at auction but the bid amount was not accepted by our seller. Our teams strive to provide the best customer service to each customer each and every time.Thank **************************

• Review fromMichelle B

  Date: 07/11/2023

  1 star

  Michelle B

  Date: 07/11/2023

  I would give less than a star if possible. Towing took over 3 weeks and we get the car and it doesnt even run. It was advertised as runs the only thing was minor dents and scratches. These people are liars and money hungry. I would never do business with them again.

  Copart, Inc.

  Date: 07/13/2023

  ******************, We do apologize that your experience with Copart was less than expected; customer experience is very important to us. Unfortunately, there was not enough vehicle information provided for a full research of the vehicle referenced. Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles. Copart not only allows but encourages our members to come out and inspect all vehicles prior to bidding. The Copart website also provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. Copart pledges to provide its buyers the best experience possible. Thank you, Copart