Business Profile

Online Dating Services

People Media, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

147 total complaints in the last 3 years.
54 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a "free" dating service called OurTime. It was a complete disaster! I've been unable to log into my account for weeks - thus unable to cancel it! Multiple calls and emails are never returned or, worse yet, returned with nothing but a repeat of what I wrote. Now I've discovered that they charged my credit card twice, in February and May, $106.56!! I tried repeatedly to reach someone at ************************ and failed. They are a total ripoff and scam!
Business Response
Date: 06/02/2025
People Media, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ***, ******* #********

Good Afternoon,

As an initial matter, please note that there is no OurTime account registered under the combination of e-mail address and phone number provided. The account linked to this phone number is registered under a different e-mail address, and there is no subscription associated with that account.
In order to locate the charge as well as authenticate this request, we ask that as much of the following information as possible be provided:

Alternate username
Alternate email address
Phone number used to verify your account
Your full name
Your billing zip code
The first six and last four digits of your credit card number
Amount of your most recent subscription charge

Sincerely,

People Media

Customer Answer
Date: 06/02/2025
I am rejecting this response because:
I will provide an alternate email address that may be the right one and the other information they ask for but they are clearly billing me - without my authorization and through their help system have promised me repeatedly i would be contacted to fix things - AND THEY HAVE STILL NOT CONTACTED ME! I want the unauthorized charges removed and my account cancelled. What kind of lousy customer service forces me to go through the BBB to get things fixed?!
Alternate emails
*******************************
***********************************
Phone number to verify account:
************
Alternate User Name:
RichardRayTX
Billing Zip - 75007
First and last digits on cc 5254 & 1194
Most recent charge $106.56
Business Response
Date: 06/03/2025
People Media, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ***, ******* #********

Good Morning,

Thank you for this update.

The paid subscription is registered with *********************** and this e-mail address would be the e-mail address you will need to enter to log into this account along with the associated password.

Please note that the OurTime Terms of Use that members agree to when joining the service explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." However, we strive to provide current and former members with a positive experience and have issued a one-time courtesy refund for the charges on this account. Funds will be returned to the original method of payment and may take 5-10 business days to be received.
***********************************************

Sincerely,

People Media
Customer Answer
Date: 06/03/2025
I have reviewed the business response and accept this resolution -- with the understanding that the charges against my credit card will be refunded. I have logged on to the site and, I believe, successfully cancelled and removed my profile.
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
OurTime is a senior dating site. I signed up on 1/24/25 for 6 months paying in full with my AMEX card via ***** on my iPad in the amount of $108.99. They were sending me email with lists or messages from male seniors on their site. I used their app to access these. On 4/17/25 I was locked out of my account and to this date, 5/19/25, I still am. The error I received was that an impersonator was trying to access my account. I tried calling OurTime at ************ but that just directs you to email to: *************@**************************. Which I did on 4/21/25, 4/24/25; 4/30/25, 5/1/25,5/5/25, 5/6/25, 5/8/25, 5/12/25, 5/14/25 and 5/18/25. sometimes I get a email requesting information so they can access my account. Ive provided the same information 5 different times now to 5 different people. And sometimes I do not get a reply and I have to initiate another new thread of emails. First its very scary getting a message that theres an imposter trying to steal my information and Im totally locked out of my account. I paid for 6 months subscription and have only had 2 1/2 months. I would like either a pro rate refund or get my account back in order so I can safely access it again. Thank heavens I had the foresight to go in my account after 2 days of starting it and cancel the automatic renewal because I have no way of doing it now. I appreciate any help you can provide and would be happy to provide you with any additional details you need. I have saved all of the emails and names of people, although Im certain they are fictitious. Thank you. ******* *****
Business Response
Date: 05/20/2025
Hinge,Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *****, ******* #********

Good Morning,

Thank you for writing in. A password reset link has been sent to the e-mail address used to register this OurTime account. Please check junk and spam folders to ensure receipt of this information and follow the instructions to reset the account's password. Once this process is complete, you should be able to log in using the new password and continue enjoying the **************** Please let us know if difficulties persist.
Please note that our records show this ******* subscription was purchased through *****. OurTime does not have access to *****'s external billing system or any member's Apple account, and we are unable to assist with cancellation or refund requests for ***** purchases. However, members may request a refund from ***** through your Apple ID account on your phone or at ****************************.
***********************************************
*************************************************

Sincerely,

People Media
Customer Answer
Date: 05/20/2025
I received a email this morning from Ourtine. They asked me to reset a new password. I did that and now the site seems to be working fine. I dont know why they didnt do that in the first place, April 21st instead of stringing me along for a month.

Thank you very much for lighting a fire under them and getting a good response. Hopefully it will continue fine until July when my subscription ends.
You may close this case.
******* Moore
Customer Answer
Date: 05/21/2025
I have reviewed the business response and accept this resolution. I received a email this morning from Ourtine. They asked me to reset a new password. I did that and now the site seems to be working fine. I dont know why they didnt do that in the first place, April 21st instead of stringing me along for a month.

Thank you very much for lighting a fire under them and getting a good response. Hopefully it will continue fine until July when my subscription ends.

You may close this case.

******* *****
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My second time reporting this company which is a dating site. I resubscribed maybe a year later ( not really sure how long).I am now experiencing the same problem: I am not able to get into the site despite numerous communication and complaints to the company via email. I have been prevented from accessing the matches or even logging in. I am asking for a full refund of my $60.00 subscription fee.
Business Response
Date: 05/20/2025
People Media, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint ******, Lillian #********

Good Morning,

As an initial matter, please note that the account registered with the information provided is not banned or restricted by Black People Meet. If you have forgotten your password, you can reset it here: ***********************************************

Our records show that this account was last active and in use May 8, 2025. Unfortunately, we will not be able to offer a full refund in this case, but we have processed a prorated refund in the amount of $16.96 for the unused portion of the subscription as a courtesy.

Funds will be returned to the original method of payment and may take 5-10 business days to be received.

Sincerely,

People Media
Customer Answer
Date: 05/21/2025
I am rejecting this response because: I had very limited use of my subscription (maybe 20%). I have email verification of at least 12 complaints I sent to Black People Meet from April 4, 2025 through May 16 2025 concerning continued problems I was having accessing the *** site. (I will be happy to print and mail copies of my email complaints to the BBB if necessary). I am requesting at least 50% refund of the total subscription cost of $59.99.
Business Response
Date: 05/21/2025
People Media, Inc.
PO Box 25458
******, ********
VIA ONLINE RESPONSE
Re: BBB Complaint ******, Lillian #********

Good Morning,

Unfortunately, due to the usage on this account over the course of this subscription, as well as a courtesy refund having been issued for the previous purchase, we are unable to offer additional refunds in this case.
As explained in the Black People Meet Terms of Use, "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods."
Thank you for your understanding.
*************************************************
Sincerely,

People Media
Initial Complaint
Date:05/14/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to get any responses to the repeated emails I have sent to People Media. I would like to close my "Our Time" account but I am unable to access it. They allegedly texted me a confirmation number that would allow me to do so but since I do not own any devices that receives texts, I did not receive it.I would very much like to speak with a customer service representative there but the only phone number I can find online is connected to an outgoing message that tells me to access my account and close it there.I WANT TO BE GIVEN A LEGITiMATE PHONE NUMBER FOR PEOPLE MEDIA, one where I can speak to an actual living, breathing human being.I have spent over two and a half hours of my time trying to resolve this issue. I would greatly appreciate it if you could help me with it.I would like to add that companies like People Media should not be allowed to be "invisible" to their clientele.
Business Response
Date: 05/14/2025

People Media, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint

Good Morning,

Please note that OurTime does not currently offer phone support, but you can send an email to our support team by following the instructions at ****************************************************************************************
Alternatively, if the goal is to permanently delete this account, we can provide assistance with this request if you simply reply to this concern and confirm. Be warned that deleted accounts cannot be recovered once deleted.
Sincerely,

People Media
Customer Answer
Date: 05/15/2025
****** *********,

I found the enclosed email in my inbox when I got up this morning. It appears that People Media has finally gotten the message and decided that they would comply with my wishes (also enclosed) and delete my account.

Therefore you can close my case # ******** - ******, ***** vs People Media, Inc.

Thank you very much for your time and effort on my behalf.

I remain,

*********** D ******
Initial Complaint
Date:04/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a one month subscription to be able to see messages. The cost was not as advertised. It stated ***** but ***** charged me ***** and to make matters worst, I was only able to see the messages for 2 days. After that, it would state no messages although I could see at the bottom the number of messages. Ive emailed them to correct this issue as well as my email address and they never respond. I want a full refund.
Business Response
Date: 04/27/2025
People Media, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ****** #********

Good Morning,

We are forwarding this response on behalf of **************************

We are sorry to hear Khidja did not enjoy their experience with the service. As an initial matter please be advised that Match does not have access to *****'s external billing system, and is unable to provide assistance with billing through this system. For this reason, the Match Terms of Use explain, "If you subscribed using an **************** (e.g., Apple ID, ****** Play), you must cancel through your ****************, as set forth in more detail in Section 8a. If you subscribed through your Apple ID, refunds are handled by *****, not Match. You can request a refund from ***** through your Apple ID account on your phone or at ****************************."

We recommend contacting ***** support directly for further assistance regarding any Apple billing.

In order to provide further support for issues with the ************** we ask that this concern be updated with the correct e-mail address and phone number used to register the account. Unfortunately, the e-mail address and phone number provided are not linked to a Match account.

**************************************
****************************************

Sincerely,

People Media
Customer Answer
Date: 04/27/2025
I am rejecting this response because: I have contacted them several times letting them know that the email is incorrectly entered for their site as *********************** instead of my correct email address of ************************ I was never asked to create a password. It allowed me to create the account under my phone number ************. I have emailed them through their help portal and have gotten zero response. I have contacted ***** as well to request a refund. GIVE ME MY MONEY BACK and more importantly, stop playing with folks and step up your CUSTOMER SERVICE SKILLS. It should not have taken all of this. Ill never recommend you SCAMMERS!
Business Response
Date: 04/28/2025
People Media, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ****** #********

Good Morning,

We are forwarding this response on behalf of **************************

Unfortunately, there are no Match accounts registered under the invalid e-mail address ************************** In the interest of clarity, we would also like to confirm that there also no Match accounts registered under the e-mail address *********************** or the phone number ************.

Without additional information, we are unable to offer further support. However, a refund for ***** purchases may still be requested through the ***** account used to make this purchase.
If this concern can be updated with the correct account credentials, we will be able look into the matter further.
**************************************
****************************************

Sincerely,

People Media
Customer Answer
Date: 04/28/2025
I am rejecting this response because: This people are blatantly lying saying they cant find an account under my phone number or email address. I better get my **** refund!
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this subscription to our time for a month yesterday on 4/7/25. There was no incident at the time or problem with the subscription or the profile. All of a sudden I could not sign in. When I tried to reset my password thinking that maybe the problem it told me that my account had been restricted. I had no correspondence with anybody on this site. I received several messages from other users but didn't respond to any. There was no profane language there were no inappropriate photos there was nothing from my end that would warrant my account being restricted. I have sent several messages an emails and have not received any correspondence from this vendor. I am asking for a refund because I am no longer able to use the site and I'm not getting anywhere with the vendor. This is ridiculous I don't even want to do business with this vendor anymore. Very poor customer service and would not recommend them to anybody. The least they could do is get back to me and tell me what the problem is it could be that my account was hacked. That's something I would need to know. I am definitely due a refund. I didn't even have a full day.
Business Response
Date: 04/09/2025
People Media, Inc.
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint Lebers, Diana #********

Good Morning,

Thank you for contacting People Media, Inc. OurTime members who believe their account may have been suspended in error may submit an appeal request by following the instructions at ****************************************************************************************
Please note that OurTime is only able to accept appeal requests submitted using this form. A representative will review the appeal request and reply directly with an appeal decision once the review has concluded. We recommend checking junk and spam folders for the e-mail address associated with the OurTime account to ensure receipt of this communication.
Although OurTime strives to answer appeal inquiries as promptly as possible, these requests are reviewed in the order that they are received, and we are unable to expedite the position of an appeal in the processing queue.
Lastly, our records show that the subscription connected to this account was purchased through ****** Play, which operates its own external billing system. People Media does not have access to this external system or any member's ****** account, and we are unable to assist with requests to cancel, modify, or refund a purchase made through this system. We apologize for any inconvenience and recommend contacting ****** support for additional assistance with this portion of the request: ************************************************************

Sincerely,

People Media
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined an online dating site called Black People Meet.com. on March 18th.The company had offed a special for $44.50 for 6 month.I had problems connecting to the app on the first and second day so i utilize the apps help center.After several attempts to connect on multiple days I became frustrated.I repeatedly left message for the company to resolve the issue or refund my payment. Online dating apps are continuous: It's an all day everyday process.. I paid for a service that I didnt have access to use on a continuous bases. I should have had nonstop I believe I was robbed of an opportunity to experience the full potential of online dating.I asked the company to refund my payment only if the issues could not be resolved.I have yet to here from them.When I finally was able to access the app, after multiple attempts - I had 25 to 30 message that I was not able to respond too all at once so I attempted to logon the following day but again, I had no connection to the app so I utilize the help center again. but this time I expressed how unhappy I was with the poor quality of service they provided. I lost an opportunity to conbect with other singles who were looking to strike up a conversation, and possibly, have a great connection. I don't have faith in this business ability to provide customers service to it's clients.
Business Response
Date: 03/25/2025
People Media, Inc.
PO Box 25458
****************
March 25, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint ******* , ****** #********

Good Morning,

We are sorry to hear ****** did not enjoy their experience with BlackPeopleMeet. Our records show that a representative from ********************************************* team responded to support ticket 11569621 on 3/24/2025 confirming that a full refund in the amount of $44.99 USD had been issued as a courtesy for the inconvenience.
After a refund has been issued, funds are returned to the original method of payment and may take 5-10 business days to be received.
Sincerely,
People Media
Customer Answer
Date: 03/25/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an intro subscription to our time. I was dissatisfied with the service as 90% of the men the matched me with were either living very far away or 10 years older or younger than myself (all of which were not acceptable per my profile request). My intro was due to expire in 2/28 of this year but I was unable to navigate my way through to find how to cancel my subscription. I was finally able to find a link to customer service in early March and reached out to end my renewal. I have repeatedly contacted them to try to get some sort of resolution but have has no response. I am a senior citizen in a very small fixed income and not very computer savvy. This site is VERY DIFFICULT to navigate and find any customer support (over you decide to cancel). I have deleted my account. They are continuing to charge me for 6 months and I need the additional charges to stop and a refund provided for the fees Ive already been charged.Please help me.Thank you.
Business Response
Date: 03/12/2025
People Media, Inc.
PO Box 25458
****************
March 12, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *******, *** #********.

Good Morning,
We are sorry to hear *** did not enjoy their experience with OurTime. The OurTime Terms of Use that members agree to when joining the service explain "If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase." This account's subscription was not cancelled until 3/11/2025, ten days after the renewal date of 3/1/2025, and the subscription automatically renewed in accordance with the Terms of Use.
Our records show that the ********************* team has already issued a one-time courtesy refund for this renewal charge in response to support ticket 399171947. Please note that funds are returned to the original method of payment and may take 5-10 business days to be received.
Lastly, please note that although OurTime will attempt to match members based on the preferences indicated in their profiles, there may not be matches that are an exact fit, in which case OurTime will attempt to find the next closest matches based on other preferences. More information may be found here: ***********************************************************************************************
***********************************************
*************************************************
Sincerely,
People Media
Initial Complaint
Date:02/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
People Finders. Com will not cancel my account and continues to bill my checking account. I have email verification 1/12025 canceling my account and yet they will not stop taking the money from my account monthly. This is unacceptable and needs to end immediately. I also want to be refunded for 2/1/2025 and 3/1/20205 payments taken from my account. ****************************!!!
Business Response
Date: 02/28/2025
TO THE BBB: This complaint appears to have been misdirected. ******************************* is not affiliated with the *********** family of businesses. Please review and redirect this concern to the appropriate entity so that ******* can be assisted with this issue.
Initial Complaint
Date:02/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My dissatisfaction with Ourtime began when I joined Ourtime in June 2024, but was unable to log into my account or access any of the profiles that Ourtime emailed to me. In response to my initial complaint, and despite the fact that Ourtime had already debited my ****** Account for $21.63 on 06/26/24, Ourtime sent me a series of completely unresponsive replies beginning on 06/27/24 by informing me, inter ***** that as a "free member" I was only entitled to limited benefits. After a series of messages from *******'s inept customer service representatives, I CANCELED MY MEMBERSHIP ON JULY 2, 2024. See, Attachment 1. Nevertheless, Ourtime continued to bill me $21.63 on 06/26/24, 07/10/24, 07/24/24 and 08/07/24 for what has proven to be a virtually inaccessible and worthless service. See, Attachments 2-6.DESPITE THE **** THAT I CLEARLY EXPRESSED MY WISH TO CANCEL MY MEMBERSHIP, Ourtime surreptitiously RENEWED my membership by recently charging my ****** Account/Discover Card for $28.84 on 12/26/24, 01/09/25, 01/25/25 and 02/05/25. See, Attachments 7-10. Moreover, Ourtime has prevented me from access to my "alleged" account. Although Ourtime relentlessly sends recommended profiles through email, I am unable to access any of the profiles through the App. See, Attachments *****. When, out of pure curiously and suspicion about Ourtimes scam operation, I try to login through the website, I receive an error message/screen that does not allow me to login, but requires that I "REACTIVATE" my account. See, Attachment 13.I have no interest in falling prey to Ourtime's scam effort to "reactivate" a canceled and inaccessible account. I am seeking a full refund of $115.36 for Ourtime's unauthorized debit from my ******/Discover account for services that were not only canceled, but never rendered.Ourtime and Match are affiliates - The address, phone number, category listed as *************************************** are the same in 2025 as the 2025 charges from Ourtime.
Business Response
Date: 02/25/2025
People Media, Inc.
PO Box 25458
****************
February 25, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint ****, ******** #********

Good Morning,

We are sorry to hear that ******** did not enjoy their experience with OurTime, and that there were issues accessing the service. The OurTime Terms of Use explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." However, we strive to provide current and former users with a positive experience and have issued a one-time courtesy refund for the original subscription purchase as well as the subscription renewal, including associated installments. Funds are returned to the original method of payment and may take 5-10 business days to be received.

Please note that per the correspondence depicted in "Attachment 1" ********************* previously advised that the information ******** provided was linked to two different OurTime accounts, and the e-mail address being entered for login was not associated with the paid account. After identifying this issue, ************* assisted with updating the e-mail address of the paid account. On 7/4/2024 we show that a password reset link was requested under the updated e-mail address and the link was used to reset the password on this account. Following this, our records show that the account accessed on multiple occasions and used to communicate with other OurTime members up until 1/2/2025 when the last message was sent from this account.

Members may cancel their subscription at any time by following the instructions at ********************************************************************************************************************* and our records show ******** completed these steps on 12/27/2024 by logging in to the service and managing the subscription under the Account Settings page after this subscription renewed earlier the same day.

Lastly, please be advised that the "Reactivate" prompt shown the attachment referenced as "Attachment 13" is not an error message, and is being displayed on the navigation menu of OurTime's home page after a successful login. This button provides an option for members with cancelled subscription may use to re-establish membership should they choose to do so. The screen depicted is from after a successful login has occurred on the device the member is using to access OurTime.

***********************
*************************
****************************************************************************************************

Sincerely,

People Media
Business Response
Date: 02/25/2025
TO THE BBB: Please note although we have provided a courtesy refund the subscription benefits paid for were correctly applied to the member's OurTime account. Additionally, we have reviewed the account activity and verified and there were multiple logins to this account during the initial subscription period following *************** assistance updating the account's e-mail address. The account's paid features were also used during the renewal period.
Please reference our full reply for additional details if needed.
Customer Answer
Date: 02/25/2025

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