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Business Profile

Online Dating Services

People Media, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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People Media, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 147 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined Ourtime which is part of the People Media business on 10/25/22. I paid $120.65 for six months. My reason for joining was simple; meeting nice women within 15 miles on my home. The first issue I had was a login screen that wanted me to enroll in an auto-renew. I had declined that at the beginning. It's too easy for any business especially one focused on older adults looking for companions to just "scam" them out of their money. Every time I logged in after the first, I was hit with this same message. They didn't care what I wanted.

      The second part of this complaint is the really bad website. It's old and looks like a Wicken platform which was a very simple software platform used by many small businesses back in the early 2000s. It was also free. But any self-respecting business, either large or small, would use a "real" platform and software. AND, the only way to communicate with the women who liked my photo, was through a chat system. This is okay is the overall system was secure enough to share phone numbers. I never do that to strangers anyway. It's not safe. I need to know who I'm communicating with and then after a month or so, meet them for coffee if I was interest.

      To me, this business is not professional, not secure, and not set up with the basics of navigation. It just looks like a website and its features that has been setup by young children.

      So, I cancelled the membership on 11/15/22 and requested a refund. I have not received a refund and they've had plenty of time to do that and I'm not sure that I received a confirmation on my cancelation. Fortunately, I'm smart enough to have made screenshots of everything and they are attached.

      Business Response

      Date: 01/06/2023

      Business Response /* (1000, 5, 2022/12/01) */
      People Media
      PO Box XXXXX
      Dallas, TX XXXXX
      December 1, 2022

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      **** ******* ******, Suite ****
      Dallas, Texas XXXXX

      Re: Complaint ID XXXXXXXX

      Good Morning,

      We are sorry to hear that the Ourtime service did not meet ****'s expectations. Please note that the OurTime Terms and Conditions state that "purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." However, we strive to provide a positive experience for current and former members. Therefore, we have issued a prorated refund of $76.44 as a one-time courtesy, and these funds will be available within 5-10 business days.

      Unfortunately, our records show that e-mails sent to the registered address have bounced back, and the cancellation confirmation has been returned as failed. In this case, we can confirm that this subscription has been cancelled. As of 11/5/22.

      https://www.ourtime.com/v3/termsandconditions


      Sincerely,
      People Media


      Consumer Response /* (3000, 7, 2022/12/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      A couple of things. The old fallback they site on their terms is old. Companies force consumers and employees to sign these ridiculous agreements in order to get their service. I doubt that agreement will hold up in court. The other thing is about my email address. I got their email with an agreement to pay $76.44, so no bouncing of my email. This amount is incorrect. I used the service once in a while over 21 days. I will agree to pay for 21 days. The average number of days in six months is 180. So, divide 120.65 (my payment) by 180 and the daily rate is 1.50 per day, so the refund should be $89.15. I suggest this company refund this amount or I'll see them in small claims court.


      Business Response /* (4000, 9, 2022/12/06) */

      People Media
      PO Box XXXXX
      Dallas, TX XXXXX
      December 6, 2022

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      **** ******* ******, Suite ****
      Dallas, Texas XXXXX

      Re: Complaint ID XXXXXXXX

      Good Morning,

      While we have confirmed that our records show failed delivery for past e-mails sent to the e-mail address provided, we are unable to provide insight as to what may have caused this issue. We recommend **** contact their e-mail provider for further inquiries.

      Be advised that our service does not offer daily subscription periods, and we do not advertise otherwise. However, as previously indicated, People Media endeavors to provide current and former members with a positive experience on our service, and we have issued a refund of the remaining $44.21.

      We believe that this response has fully addressed the concerns brought forth.

      https://www.ourtime.com/v3/termsandconditions


      Sincerely,

      People Media


      Consumer Response /* (4200, 11, 2022/12/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Internet corruption and bad customer service. The only thing they did right because I complained to BBB is refund the entire premium. I will never do business with them again and tell anyone who asks for a recommendation about my experience.

      Again, there is nothing wrong with my email address.

    • Initial Complaint

      Date:11/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to cancel my subscription with OUR TIME. The subscription ends in December and I prepaid last month until that time. The guy on the phone said he would cancel the subscription and cancel the auto renewal. That was on November 2nd. Then I get a charge for $10.11 for who knows what on November 3rd. They have locked me out of the account so I cannot cancel digitially. This is a totally scam.

      Business Response

      Date: 01/12/2023

      Business Response /* (1000, 5, 2022/11/07) */
      People Media
      PO Box XXXXX
      Dallas, TX XXXXX
      November 7, 2022

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      1600 Pacific Avenue, Suite 2800
      Dallas, Texas XXXXX

      Re: Complaint ID XXXXXXXX

      Good Morning,

      Please note that we are unable to locate an OurTime account registered with the e-mail address or phone number provided by the BBB. In order to provide further assistance, we ask that this concern be updated to include the information used to register the OurTime account in question.


      Sincerely,

      People Media


      Consumer Response /* (2000, 7, 2022/11/09) */
      We have connected again and they have credited me back. You can drop my inquiry.

      Thank you.

      ***** **********

    • Initial Complaint

      Date:10/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have repeatedly tried to login and been stymied.The system sends verification codes after verification codes and rejected those..every single one.I tried calling customer service no one answered.For the record I did not pay for anything nor Did I give out any financial information.

      Business Response

      Date: 01/13/2023

      Business Response /* (1000, 5, 2022/10/31) */
      People Media
      PO Box XXXXX
      Dallas, TX XXXXX
      October 31, 2021

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      1600 Pacific Avenue, Suite 2800
      Dallas, Texas XXXXX

      Re: Complaint ID XXXXXXXX

      Good Morning,

      We are sorry to hear that ****** has had difficulties accessing their OurTime account.

      Based on this concern, it is our understanding that ****** is requesting to have their OurTime account deleted. If this is correct, we ask that ****** reply to this concern to confirm this intent. Please understand that account deletion is permanent, and deleted accounts can no longer be retrieved.

      Sincerely,

      People Media

    • Initial Complaint

      Date:10/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      blackpeoplemeet.com, and BLKAre telling me they are having problems deleting my account. I think their customer service chair was awesome and I would prefer them to anyone however I want my account removed and I have paid my bill. Could you please assist me in helping me to get them to cancel my bill so they won't debit my account next month without my permission. Very respectfully ******** ******

      Business Response

      Date: 12/27/2022

      Business Response /* (1000, 5, 2022/10/12) */
      People Media
      PO Box 25458
      Dallas, TX 75225
      October 12, 2021

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      1600 Pacific Avenue, Suite 2800
      Dallas, Texas 75201

      Re: Complaint ID XXXXXXXX

      Good Morning,

      Please be advised that we are relaying this response on behalf of Affinity Apps.

      We have reviewed our records and can confirm that ********'s BLK account was previously deleted by our support team as requested. However, we see that this same request also mentioned a BlackPeopleMeet account which was not referenced in this BBB concern. If ******** is requesting deletion of their BlackPeopleMeet account, we ask that this be confirmed before we take additional action.

      Regarding billing, please note ******** purchased their subscription through Apple, therefore, we are unable to assist with cancellation or refund requests in this case. Instead, we recommend that ******** contact Apple directly at the following link: http://www.apple.com/support/itunes. These subscriptions are managed through Apple's external billing system, and we do not have access. However, the Apple support team should be able to provide assistance with this portion of ********'s request.

      Sincerely,

      People Media

    • Initial Complaint

      Date:08/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This dating site is a scam. They used my photos and got all my information. Email. Phone number. And never gave I been able to actually meet / view anyones profile on there. They scammed me and now I'm getting weird emails and texts. Do not use this dating site !

      Business Response

      Date: 10/03/2022

      Business Response /* (1000, 5, 2022/08/15) */
      People Media
      PO Box XXXXX
      Dallas, TX XXXXX
      August 11, 2021

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      1600 Pacific Avenue, Suite 2800
      Dallas, Texas XXXXX

      Re: Complaint ID XXXXXXXX

      Good Morning,

      Our records indicate that this account was suspended after being flagged by OurTime's anti-spam filters. However, we have reviewed this concern and determined that *******'s account can be reinstated. We have sent a password ***** to the registered e-mail address, and the account's password **** need to be reset before logging back in to OurTime.

      Please let us know if there are additional concerns in connection with this matter.

      Sincerely,

      People Media


      Consumer Response /* (3000, 7, 2022/08/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Because they are full of it. It's a scam. Go read the reviews on line. I wish I would have before giving my info. Ugh please all I want is the weird emails and text to stop. I want my information deleted from thier scamming company. It's BS!!!


      Business Response /* (4000, 9, 2022/08/18) */
      People Media
      PO Box XXXXX
      Dallas, TX XXXXX
      August 18, 2021

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      1600 Pacific Avenue, Suite 2800
      Dallas, Texas XXXXX

      Re: Complaint ID XXXXXXXX

      Good Morning,

      We have deleted *******'s account at their request.

      However, please note that OurTime does not send text message notifications to its members, and therefore these messages would not have originated from our service.

      Sincerely,

      People Media

    • Initial Complaint

      Date:07/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for reduced membership and there are no members, they are fake members, and Ive encountered at least 12 fake profiles from scammers. How do I know? BC OUrtime let me know the names of the people I was corresponding with were scammers and warned me. All of the profiles are scammers or fake. I want a refund of my subscritpion fee. I inclueded a screenshot of all the warnings bc of fake accounts I was corresponding with, I inclued one screenshot of an email, inside this one email is reported "3 fake accounts" I was talking with, and thats just one of the emails.

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/07/26) */
      People Media
      PO Box XXXXX
      Dallas, TX XXXXX
      July 26, 2021

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      1600 Pacific Avenue, Suite 2800
      Dallas, Texas XXXXX

      Re: Complaint ID XXXXXXXX

      Good Morning,

      We are sorry to hear that *******'s experience on OurTime did not meet expectations. Unfortunately, the OurTime account associated with the provided e-mail address is a free account, and there are no purchases to review for possible refund. In order to further assist, we ask that ******* reply with the e-mail used to register their paid OurTime account.

      Sincerely,

      People Media

    • Initial Complaint

      Date:07/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Want refund. Used site for less than 5 minutes. Only 6 people located in VA. One in my area.

      Business Response

      Date: 08/24/2022

      Business Response /* (1000, 5, 2022/07/18) */
      People Media
      PO Box 25458
      Dallas, TX 75225
      July 18, 2021

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      1600 Pacific Avenue, Suite 2800
      Dallas, Texas 75201

      Re: Complaint ID XXXXXXXX

      Good Morning,

      We are sorry to hear the service did not meet ******'s expectations. In light of the short timeframe that has elapsed since the purchase, we have processed the requested refund and cancelled ******'s subscription. Please be advised that these funds may take 5-10 business days to be received.

      Sincerely,

      People Media

    • Initial Complaint

      Date:07/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been waiting for a refund from, Peoplemedia, Inc. in the amount of $90.71 (OurTime Dating Service) for for over two months.

      I've been in contact with several representatives, Brian on June 14, 2022 - 9:30 AM who gave me a Reference #************ for my refund request. Second call was on June 23, 2022 and spoke with Ellis 10:20am who gave me an expedited Ticket #*****. Third call was on July 6, 2022 spoke with Axel 3:08pm who said the would look into my concern and delay in my refund.

      Business Response

      Date: 08/26/2022

      Business Response /* (1000, 5, 2022/07/27) */
      People Media
      PO Box XXXXX
      Dallas, TX XXXXX
      July 27, 2021

      VIA ONLINE RESPONSE
      Better Business Bureau of Metropolitan Dallas, Inc.
      1600 Pacific Avenue, Suite 2800
      Dallas, Texas XXXXX

      Re: Complaint ID XXXXXXXX

      Good Morning,

      After looking into this further, we have discovered an issue with our billing system that caused the refund process to fail before completion. We have processed another refund request for this charge as of 7/25, and it appears this attempt was successful. We ask that ****** review his PayPal account to verify that the funds were successfully received. If there are further difficulties, he may reply to this concern so that we may offer additional assistance.

      Sincerely,

      People Media


      Consumer Response /* (2000, 7, 2022/07/28) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I was refunded.
      Thank you.

    People Media, Inc. is NOT a BBB Accredited Business.

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